Stunning hotel, lobby, library, rooms.
Not the most helpful concierge, asked for a taxi to a restaurant, but when they didn't pick up the phone he said walk down the road and get one. He could've tried again until they picked up.
Breakfast- not enough milk left out for 30+ people so everyone had to keep asking for more. Soggy cereals. Coffee machine ran out half way through service.
Cleaners- banging the doors constantly in the room next to ours at 8am.
Mostly silly little details that let this great place down and why I only gave it 4/5, and for the price of the rooms, I expected a slightly higher standard.