Villa (Koh Samui) | View from room

Reviews of Orchid Eilat

Orchid Eilat
South beach, P.O.B 994, Eilat

Reviews

7.6

Good

Rating 10 - Excellent. 112 out of 363 reviews" "
Rating 8 - Good. 122 out of 363 reviews" "
Rating 6 - Okay. 65 out of 363 reviews" "
Rating 4 - Poor. 41 out of 363 reviews" "
Rating 2 - Terrible. 23 out of 363 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yotam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
more then recommended
they do above and beyond to make our vacation perfect
Stayed 2 nights in Dec 2023
Response from Avi.c on Dec 19, 2023
Dear Guest ,Thank you for your review.Sincerely ,

10/10 Excellent

Douglas, Derry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a standard room which was nice very nice and quiet, but we expected a balcony with a view. It had a balcony but not the view. Not to worry the manager upgraded us to the Royal room the next day. Best room we ever had with a beautiful view and exceptional amenities! The breakfast is very good and the location of the hotel is perfect, withing walking distance of other good restaurants, check out the last refuge, and one of the the best aquariums in the world, with underwater viewing of the red sea marine life! Beach is just a short walk for outstanding snorkeling. Highly recommend this Hotel and I plan to return!
Stayed 2 nights in Sep 2023
Response from Avi.c on Sep 11, 2023
Dear Douglas ,Thank you for your review.Sincerely ,

10/10 Excellent

hofit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from G.R manager on Aug 7, 2023
Dear Hofit,Thank you for the high ratingLooking forward to host you again in the near future.Kind regards

10/10 Excellent

ARIEL DAVID

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Avi.c on Jul 2, 2023
Dear Guest Thank you for your lovely review .We hope to see you soon again on your next vacation.Sincerely ,

6/10 Okay

Israel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel setting is uniquely beautiful nestled in the ancient hills of the Sinai dessert. Your view from the pool Imagines a Charleston Heston leading the Israelites out of Egypt. Unfortunately that is where it stops. While the rooms and amenities are okay the staff draw a big fat zero. None of them seem happy to be there and in some they are outright angry. For anyone who travels to Israel will know that service is not in its top ten and things to be proud of. Overall a unique experience if you can do without the warm, welcoming, and accommodating smile of the staff who will take care of you throughout your stay.
Stayed 2 nights in May 2023
Response from Avi.c on May 28, 2023
Dear Israel ,Thank you for sharing your valuable feedback with us.Providing the highest level of guest satisfaction is our number one priority and we sincerely regret falling short of meeting your expectations. As a teachable moment, we have shared your comments with the appropriate hotel team to ensure necessary guidelines are in place for the future.We hope to have an opportunity to better your experience whenever your travels bring you back to Eilat in the future.Sincerely

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Clean
The hotel is far from being clean
Stayed 2 nights in Apr 2023
Response from Avi.c on May 4, 2023
Dear GuestThank you for your remark that will be checked by the hotel management .Sincerely

4/10 Poor

Avigdor

Stayed 2 nights in Mar 2023
Response from Avi.c on Apr 21, 2023
Dear Guest Thank you for your review.Sincerely ,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doors are old and don’t close
The door to the room didn’t close and we had many bugs in our room
Stayed 1 night in Feb 2023
Response from Avi.c on Mar 9, 2023
Dear Guest ,We are sorry to read your review and your remarks will be checked by the hotel staffSincerely ,

10/10 Excellent

Zev

Stayed 3 nights in Feb 2023
Response from Avi.c on Mar 9, 2023
תודה רבה על כתיבת חוות הדעת ועל הציון המושלם.בברכה,

10/10 Excellent

Alex

Stayed 1 night in Feb 2023
Response from G.R manager on Mar 21, 2023
Dear Alex.Thank you for the high rating.Looking forward to see you again among our guests.Kind regards,Hotel's staff and management

10/10 Excellent

nachum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Avi.c on Feb 7, 2023
Dear Guest ,Thank you for your lovely review .We hope to see you soon again on your next vacation.

8/10 Good

naama

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice
The room was not clean The EV car charger didn't work at the hotel parking
Stayed 2 nights in Jan 2023
Response from Avi.c on Feb 7, 2023
Dear Guest ,Thank you for your review and for the remarks. .We hope to see you soon again on your next vacation.

8/10 Good

Shimon

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Avi.c on Jan 10, 2023
Thank you for your review .

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2022
Response from G.R manager on Jan 3, 2023
Thank you very much for taking the time to write the feedback. We will be happy if you contact us privately and give us the reasons for the low rating. Feedback is a source of learning for us so that we can always improve.Sincerely,Hotel staff and management

8/10 Good

David, Needham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food is great. The internet connectivity is terrible - not stable, not strong.
Response from Avi.c on Nov 29, 2022
Dear Guest Thank you for your review.We hope to see you soon again in our hotel,Sincerely ,

8/10 Good

oren, Ness zionna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

2/10 Terrible

Avishay

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed from this hotel, the staff are not friendly, zero in customer service and willing to help guest! after I checked in and got my room 25 minutes after another couple came to my room to check in as they gave them the room like mine. we booked 3 rooms and I called the hotel few times in advance to make sure all our rooms will be next to one another as it was my family and father who is sick and has dementia and can stay in a room only next to me. once we checked in we were told only 1 room ready but our rooms next to one another which was again wrong after we checked in another 2 couples came to check in, in the rooms next to us. I called the reception to ask why they are doing these mistakes and I was asked to come again to the reception and they asked to move rooms again which I refused, I never saw in my life such Insensitivity trough my father sickness, that's after they promise rooms next to one another. the reception manager was rude to us which she transferred us to her manager and another manager I just felt that I want to check out from this hotel ASAP. outside the room was dirty a trash that wasn't clean full with dirty dippers, they only came to clean it after 30 hours since we checked in. our room was in bad condition, the shower wasn't locking, dirty wall, broken wall, even the following day when a cleaner came to clean they didn't clean the balcony which I was shocked! I took pictures and video of everything, terrible! I recommend not to book it!
Stayed 4 nights in Jul 2022

10/10 Excellent

Eldad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE!
very friendly staff. problems that were raised were also immediately addressed. Beautiful location. We greatly enjoyed the trip.
Stayed 1 night in Jun 2022

10/10 Excellent

Jonatan

Travelled with family
Liked: Staff & service
Not as described
Rooms not as described no compensation provided Things were broken Was expecting a double bed and 2 twins only had a double bed The room was not safe
Stayed 2 nights in Jun 2022

6/10 Okay

Carli

Stayed 2 nights in May 2022

2/10 Terrible

Eyal

Stayed 2 nights in Apr 2022

2/10 Terrible

Ofer

Stayed 1 night in Apr 2022
Response from Avic on May 8, 2022
Thank you for your review

8/10 Good

Musha Salinas

Travelled with family
Liked: Cleanliness, staff & service
Loved the setting and the rooms. The staff was very helpful and pleasant.
Stayed 2 nights in Mar 2022
Response from Avic on May 8, 2022
Thank you for your review .

10/10 Excellent

SARA

Stayed 2 nights in Feb 2022

2/10 Terrible

ronen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the face the room stinks dirty everywhere.Do us a double charge
Stayed 1 night in Jan 2022

10/10 Excellent

David

Stayed 2 nights in Jan 2022

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice concept
Nice rooms, liked the concept (cabins on the hill). Close to the diving clubs and huking trails in the southern beaches of Eilat.
Stayed 2 nights in Dec 2021

8/10 Good

Yoav

Liked: Cleanliness, staff & service, room comfort
Great place in off season
Beautiful hotel. Amazing showers! The staff is way too dependent on their supervisors. Was very chill. I assume it us very different on the high season
Stayed 4 nights in Dec 2021

10/10 Excellent

Khader

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Koby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

Yariv

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Gil

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice
Stayed 3 nights in Sep 2021

10/10 Excellent

Fares

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
مكان جدا رائع ، بقلب الطبيعه بيوت على شكل اكواخ ... يوجد مسبحين المكان واسع ويوجد وسيله نقل من الغرف للاستقبال والعكس بالتكتك .... قريب جدا على الاكواريوم.... الغرفه فيها تكييف جيد جدا مرتبة ونظيفه ... الافطار جيد جدا شامل ومتنوع.... يمكنني معاوده الحجز فيه كان رائعا
Stayed 2 nights in Aug 2021

10/10 Excellent

irit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing holiday
The hotel is lovely, it was an amazing holiday, the attitude from the staff was wonderful, there was a breakdown at breakfast on Friday, maybe it is advisable to plan the hours that people eat, that there will not be unreasonable pressure, but other than that… The holiday is wonderful
Stayed 2 nights in Jun 2021

6/10 Okay

CHEN

Stayed 2 nights in Jun 2021
Response from Avic on Jun 29, 2021
Thank you

6/10 Okay

MEIR ZVI

Stayed 4 nights in Apr 2021
Response from Avi on Apr 29, 2021
Thank you for your review.

10/10 Excellent

Evgeni

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Avi on Apr 29, 2021
Thank you for your review.

10/10 Excellent

Hadas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay
We had a great stay in this hotel. We were a family of 9 adults staying in 5 rooms, siam luxury rooms and superior family rooms. both types of rooms are similar but the siam had a better view. this hotel is made up of cabins on the mountain, far away from the noisy laguna area of Eilat. it is mostly for people who come to relax. we went to the laguna area to eat and see the boardwalk but were happy to leave and go to our quiet hotel for the night. the rooms were clean, the beds comfortable. the rooms have a rustic feel, more like a ski resort and less like a shiny modern hotel. we liked it. the breakfast was very good. the rooms are higher up on the mountain and you get there by a golf cart. we preferred to walk it up and down. it took just a few minutes.
Stayed 2 nights in Dec 2020

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Very well situated with a gorgeous view on Eilat, Acaba and and the Gulf of Acaba. In the morning we saw sunrise from our bed. The staff was very friendly and helpful. The room was a little bit dilapidated, fixing electrical sockets, switches, taps would certainly be a good idea.
Stayed 3 nights in Dec 2020

6/10 Okay

Ilan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good but disappointing
The hotel itself is beautiful and the view is amazing but the service lacks of elegance for a 5 stars, the area around the pool was even full of trash. Also, the food (breakfast and dinner) was really really bad.
Stayed 1 night in Sep 2020

8/10 Good

AHARON

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice
The hotel is located far thr city center but we didnt mind becauss we had a car. The room renovated and nice, big balcony that could be amazing it they had put sun beds. There was a lot of construction noises and we called 3 time (even though it was the weekend), the wifi didnt work the entire stay. Overall the hotel was nice and had a great vibe.
Stayed 2 nights in Mar 2020
Response from Avic on Mar 10, 2020
Thank you for your review.

10/10 Excellent

Elad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Shay

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Ofek

Stayed 1 night in Dec 2019

10/10 Excellent

Irit

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Avic on Dec 8, 2019
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Thai resort in Eilat
2 days stay as a couple’s runaway weekend. Great location, great view. Nice breakfast. Feels like a Thai resort.
Stayed 2 nights in Nov 2019
Response from Avic on Dec 8, 2019
Thank you for your review.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice location however my room was in need of renovations and outside my room there was a strong smell of sewerage at times.
Stayed 2 nights in Nov 2019
Response from Avic on Dec 8, 2019
Thank you for your review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2019
Response from Avic on Dec 8, 2019
Thank you for your review.