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Reviews of Lagoon Gardens

3.5 out of 5
Lagoon Gardens
Teouma Road, Port Vila, Efate

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 157 reviews" "
Rating 8 - Good. 54 out of 157 reviews" "
Rating 6 - Okay. 16 out of 157 reviews" "
Rating 4 - Poor. 2 out of 157 reviews" "
Rating 2 - Terrible. 5 out of 157 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Disliked: Property conditions & facilities
The property is no longer called Lagoon Gardens and was very hard to find with that in mind the rooms could have some minor maintenace done to them to make them nice
Stayed 7 nights in Mar 2024

10/10 Excellent

TREVOR, Sandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for short stay
Stayed 1 night in Mar 2024
Response from Myriam on Mar 10, 2024
Thank you for taking the time to leave us a nice review . we are thrilled to hear that you loved your experience with us.

10/10 Excellent

Miguel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place hospitality was amazing the staff are very lovely help you with whatever you need it is very private quiet and amazing view to the lagoon the owner was great and very helpful and GREAT food
Stayed 1 night in Feb 2024
Response from Myriam on Mar 10, 2024
we appreciate your feedback and are delighted to know you enjoyed our service. Thank you

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Myriam on Mar 11, 2024
we appreciate your feedback. Thank you

10/10 Excellent

Robert, Hiawassee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lady running the place.
Stayed 1 night in Feb 2024
Response from Myriam on Mar 10, 2024
Thank you Robert for staying with us, we appreciate your feedback.

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great affordable, simple and clean accomodation. Beautiful gardens, room was suoer simple but clean and had aircon. Lovley helpful staff and the owner shared his local knowledge of Vanuatu as well.
Stayed 5 nights in Jan 2024
Response from Myriam on Jan 9, 2024
Thank you for staying with us. appreciate your feed back,you welcome back anytime.

8/10 Good

Prachi

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property is run down and not as clean, however the staff service was exceptional, they were so helpful and provided an amazing service overall. The property has a good view and outdoor area where you can relax. Breakfast was amazing.
Stayed 3 nights in Dec 2023

4/10 Poor

Ruby

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Neil, Tinana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, private, individual bungalows. Beautiful gardens and decking beside the lagoon. Staff are very friendly and helpful. Free breakfast was more than adequate with fresh tropical fruit. Requires some tlc but for the price it's easy to overlook.
Stayed 5 nights in Dec 2023

10/10 Excellent

karin

Liked: Cleanliness, staff & service, property conditions & facilities
Very private,stunning garden,awesome staff
Stayed 1 night in Dec 2023

4/10 Poor

Marco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

leesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and lagoon. Staff were awesome!
Stayed 1 night in Nov 2023
Response from Rinnie on Nov 25, 2023
Thank you for your feedback.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here. The ladies are great, Morgan is awesome.. I will definitely stay here again
Response from Morgi on Oct 28, 2023
Thanks Tina, we enjoyed having you.Take care, and continue enjoying your job.

10/10 Excellent

Harmony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place 10 min from town. Walk to super and local market. Easy acces to all Efante.
Stayed 3 nights in Oct 2023
Response from Morgi on Oct 23, 2023
Thanks harmony. Loved the time spent around the BBQ over the water.Enjoy the rest of your stay in vanuatu.Morgan

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most enjoyable stay at Lagoon Gardens (Villa Chaumieres). Owners and staff were kind and helpful and we felt like we were welcomed into their own home here. Miriam took us out an an amazing day trip to explore the surrounding hotspots for both tourists and locals. I would highly recommend anyone to book here.
Stayed 5 nights in Sep 2023
Response from Morgi on Oct 23, 2023
Thanks Courtney.Hope you got home safely, and life is good.Hope to see you back one day.Morgan

10/10 Excellent

Maja, melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveller I had the best time here and even extended my stay for a few extra nights! The bungalow was spotless and surrounded by nature and even if I happened to be there on rainy days it was just so relaxing and peaceful! 10 min ride from town with an easy access to buses just out front. All the staff is quiet amazing, kind and attentive. Big shout to Myriam and Morgan for always looking after me and for the great service&recommendations! Will definitely be back ♥️
Stayed 3 nights in Sep 2023
Response from Morgi on Oct 23, 2023
Thanks Maja.Glad you enjoyed.Thats what Lagoon Gardens is all about.Morgan

8/10 Good

Donna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Beautiful lagoon view, big rooms and balconies. Friendly, helpful staff. The place has a relaxed vibe that suited us. Easy transport to town on local buses. Morgan will organise any bookings or tours for you. We will return.
Stayed 7 nights in Sep 2023
Response from Morgi on Oct 23, 2023
Thanks Donna.Appreciate the remarks, and the girls and i will be happy to see you again.Morgan.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff was super friendly and helped me booking tours and getting to places. The bungalow had everything you need (fridge, microwave, kettle, cutlery...). It was easy to catch a bus into Vanuatu town for 150 Vatu. The breakfast (coffee, tea, toast, jam, eggs, pancakes, peanut butter, fruit) with a view overlooking the water was lovely.
Stayed 3 nights in Sep 2023
Response from Morgi on Oct 23, 2023
Thanks Sabrina, loved having you.Yes, my staff are special.Morgan

6/10 Okay

Doris

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The vegetation around the property was lovely. We had a view of the lagoon but it was unsafe to swim or snorkel so we didn't use it. It appears that the place has had a tough time with Covid and other matters. Morgan was great and helpful. Pictures on the website are older. Several areas on the property could be updated.
Stayed 6 nights in Aug 2023
Response from Morgi on Oct 23, 2023
Thanks Doris.We are still trying to get the old pictures removedIts frustrating,Since rebranding to LAGOON GARDENS, with the current website up, many folk still only see the old website/pictures.Cheers,Morgan.

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location and friendly atmosphere, always a pleasure supporting local businesses. Would stay again
Stayed 11 nights in Jul 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like staying with family
We had a fantastic time at this location. The staff were so helpful and couldn't help us enough. There is a relaxed vibe at the location, and the reviews regarding the great breakfasts are true! It is super easy to catch a bus into the main town or even stroll. There is a supermarket close by and our favourite bakery the Shefa. We highly recommend this place!
Stayed 10 nights in Jul 2023
Response from Morgi on Jul 18, 2023
Thanks Shaun. Much appreciated.Your 2 weeks went so quickly.It all comes so naturally to our great staff.We enjoy making a stay such as yours enjoyable.Regards,Morgan

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, basic accommodation
Nice spot to base yourself to explore Efate! The included breakfast was really tasty (toast, fruit, coffee and eggs or pancakes for our two days). It was good to learn that you can use their kitchen to prepare your own meals as there is no restaurant on site. There is a supermarket and more accommodation serving meals within walking distance. Our room was above the reception, so there was a bit of noise from downstairs as we sat on the balcony at night time, but couldn't hear it once inside the room with the door shut.
Stayed 2 nights in Jul 2023

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed and cost us money.
We arrived..it was not what we booked..no beach..room was not clean .pool was filthy with a clothes line of washing hanging around. Couldn't sit outside room because of mozzies. The owner did give us some money back and the staff were lovely but it is not what's advertised
Stayed 6 nights in Jun 2023
Response from Morgi on Jul 23, 2023
Paula's first line pretty much says it all.We don't advertise twin single beds, we don't advertise a beach.It was quite sad to learn that the previous week had been a disaster also.We did take time to drive these folks to 3 different resorts.In all, i do hope you found a spot that suited.Cheers,Morgan

10/10 Excellent

Jacinda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay 👌 And the breakfast was delicious!
Stayed 1 night in Jun 2023

6/10 Okay

Kerryn and Peter

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We arrived in the dark and spent 10 minutes trying to find reception. Lighting was poor and we needed to turn on phone torches to see. We arrived around 7 pm to find they had no restaurant, however they did ring the resort next door and we walked up there for dinner. We only had one night so probably hard to rate the rest. Staff were helpful and rooms were well appointed as far as what they had in them.
Stayed 1 night in Jun 2023
Response from Morgi on Jun 15, 2023
Thanks for the time to respond guys.The lighting, Yes, it was all destroyed in the two cyclones we had.Its next on the list of expenditure.We hope you have enjoyed your time in vanuatu.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is most definitely the place to stay when in Port Vila. The property is beautifully placed on the lagoon in amongst lush tropical mazed gardens. The cottages are large, clean and have everything you need for a comfy and safe stay. The hosts are not only friendly, and always available, but they go out of their way to make your stay a great one. We loved this little spot on the lagoon so much, we went back. I highly recommend and will definitely visit again. Thank so much for making our visit to Port Vila so very special :)
Stayed 2 nights in May 2023

6/10 Okay

Farhat

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was pleasing & co-operative as when wifi & TV was not working then changed the room upon request
Stayed 2 nights in May 2023

10/10 Excellent

Imogen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in Port Vila. Beautiful gardens, lovely view from the rooms of the lagoon, the owners were really friendly and so helpful, felt right at home. And a great breakfast included to top it off! Would stay again and recommend :)
Stayed 2 nights in Apr 2023
Response from Morgi on May 5, 2023
Thanks imogen.We loved having you around.The girls loved the breakfast remarks.Stay safe,Morgan

8/10 Good

Royce

Travelled with partner
Liked: Cleanliness, staff & service
It was quiet and on the creek leading to the lagoon. Bus stop out front made it easy and affordable to get to town when needed for money changers or restaurants. Shopping centre just down the road as well. Staff were welcoming and helpful.
Stayed 9 nights in Apr 2023
Response from M on May 5, 2023
Thanks for the time taken for this review.Morgan

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Morgi on May 12, 2023
Thanks team, come again.Morgan.

10/10 Excellent

Penn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, beautiful place.
Stayed 1 night in Apr 2023
Response from M on May 5, 2023
Sorry about taking a while to get back to you.Thanks for the review.The girls love it.Morgan

8/10 Good

Theodore

Travelled with partner
Liked: Staff & service, amenities
We stayed in the second floor unit with a balcony which allowed for a view of the lagoon. The veranda over the water was nice to have dinner on, as we had it to ourselves the nights we decided to cook in. This was back in January, so tourism just gearing up again after Covid, a few small hiccups to be expected, but nothing major. The staff and owner very helpful with any requests. The path to the accommodation is beautiful, feels like walking in a paradise garden.

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Staff were very friendly and helpful. Awesome breakfast! Really enjoyed my stay.
Stayed 1 night in Mar 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
The eating area is beautiful, peaceful and fresh. In spite of the cyclone effects the property was functioning well. But dinner was missing. Hot water was limited, basically shower with cold water. In general, i enjoyed and felt comfortable. Very friendly staff.
Stayed 3 nights in Mar 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in the circumstances
Port Vila had just suffered 2 cyclones in a week cutting out electricity for large parts of the island. When we stayed, Vila Chaumieres still had no power, apart from a small generator. That has an impact on your stay but is beyond their control. The staff were amazing and friendly to try and make the stay as good as possible in the circumstances.
Stayed 1 night in Mar 2023

10/10 Excellent

Alexandre

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just loved 👍
Stayed 2 nights in Feb 2023
Response from Myriam on Apr 4, 2023
Thank you for having you. We hope to see you again :)

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of my stay in Vanuatu - for its tranquility and stunning natural setting. Paddling on the lagoon at dusk is stunning. A morning coffee or afternoon cold drink on the balcony looking out over the lagoon is magic. I really felt I knew the staff like friends after a couple of nights, such a helpful and friendly place. They helped me organise activities easily, and there are some great dining options along the lagoon. I'm missing the place already.
Stayed 2 nights in Feb 2023
Response from Morgi on Feb 27, 2023
Thanks Steven. We enjoyed having you. Stay longer next time.Take care.Morgan and the girls.

8/10 Good

DANIEL

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Morgi on Jan 24, 2023
Thanks Daniel, hope to see you and your wife again.Morgan

8/10 Good

Alastair

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable octagonal bungalow, set amongst natural gardens so feels secluded and private. Spacious toilet and shower room. Small kitchenette with microwave, toaster, kettle, fridge etc. Cutlery but curiously little in the way of crockery. Wall mounted TV (not utilised) Air conditioning, ceiling fan and mosquito net over bed. Small but clean swimming pool for guests use. Gripes....few, but significant. Restaurant permanently closed but this fact not disclosed on website when booked; noisy dogs barking through the night (second of two); close call with failure of property's arrangement of transport for 7am international flight (2500VT) - rescued by owner roused from bed to drive us there himself.
Response from Morgi on Jan 7, 2023
Thanks Alastair.Obviously some sites have not taken down the restaurant closure. We will work on that.We've had a good run with dogs, i must admit, i was out last night trying to quite one. Seems they get spoked, but stopped after half an hour.In all, thanks for the time to post this, and glad we made the airport in time.Morgan.

10/10 Excellent

Mo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property is outside of town and next to the lagoon. The owner let us use their kayak for free which is wonderful and very friendly staff. Our room is comfortable with air conditioning. Vanuatu is an expensive place to travel and and this property is reasonably priced, the property next door looks newer (we had dinner there) in a better condition, but you pay double the price. Chocolate the godo host is super cute :)
Response from Morgi on Dec 31, 2022
Thanks Mo.Hopefully see you again one day.Morgan.

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The owner introduced himself and drove us to and from the local market.
Stayed 1 night in Nov 2022
Response from Myriam on Apr 4, 2023
Thank you for the wonderful review. We hope to see again :)

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Edwin DN

Stayed 1 night in Oct 2022
Response from Rinnie on Oct 17, 2022
Thank you for your great review of our place. Hope to see you gain.

10/10 Excellent

Lexie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, with a lovely view over the lagoon and a nice pool to enjoy. Lovely staff and very helpful service!
Stayed 1 night in Oct 2022
Response from Rinnie on Oct 5, 2022
Thank you for the wonderful review. We hope to see again.

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was unforgettable. The staff were lovely and the environment was so homely!! I would recommend this resort to create unforgettable memories in Port Vila
Stayed 4 nights in Sep 2022
Response from Rinnie on Oct 4, 2022
Thank you for your wonderful review and we look forward to seeing you again.

2/10 Terrible

Bayan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Mackenzie, Auckland, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with a good restaurant, easy access to public transport and helpful team.
Stayed 5 nights in Jan 2020
Response from Ursula on Jan 15, 2020
Thank you for your lovely feedback. We look forward to a return visit some time in the future.

6/10 Okay

Vitaia

Liked: Cleanliness, staff & service
Disliked: Room comfort
It is OK place for short stay
We travelled for a tennis tournament. When we arrived the room was infested with mosquitos. The people are helpful to help us to spray the room which helped but because all villas are surrounded by plants it is hard to get rid of the mosquitos. Also the resort charged extra if you want to use the airconditioner which was really very strange policy. The WiFi was available only in the restaurant, but not in the rooms. It was slow and unreliable. The pool was clean but small and not very functional. The resort offered kayak for activities which was well thought. The restaurant was nice and the food was great...the best in the area. However the free breakfast was very poor and if you wanted to have a cooked breakfast you should pay extra.
Stayed 6 nights in Oct 2019

10/10 Excellent

Gina, Seattle, WA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ursula and her entire staff was wonderful and very helpful with ideas on excursions both big and small! The grounds are an amazing jungle oasis! The restaurant seating over the lagoon was enchanting day or night and the food delicious. Would not hesitate to stay here again!
Stayed 4 nights in Oct 2019

10/10 Excellent

Stuart, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful position right on the water's edge.Lovely, plentiful meals. Delightful bungalows in cleverly constructed bush settings ensuring complete privacy. Richard and staff very friendly and helpful.
Stayed 3 nights in Jun 2019