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Reviews of Renaissance Edmonton Airport Hotel

4 out of 5
Renaissance Edmonton Airport Hotel
4236 36th Street East, Edmonton International Airport, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 752 out of 1001 reviews" "
Rating 8 - Good. 174 out of 1001 reviews" "
Rating 6 - Okay. 37 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveller
Very well kept property and friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

June

Liked: Cleanliness
Love checking in the night before an early morning flight. Quite room, good lounge and easy checkin and out.
Stayed 1 night in Apr 2024

10/10 Excellent

Shiloh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel and reataueant
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel is under construction.
Stayed 2 nights in Apr 2024
Response from Fahad on Apr 5, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
y a taxi its a really nice place to stay staff are awesome every thing is good ✅
Stayed 1 night in Apr 2024
Response from Fahad on Apr 5, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing.
Stayed 1 night in Mar 2024
Response from Fahad on Apr 5, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. Smells wonderful. Always clean.
Stayed 1 night in Apr 2024
Response from Fahad on Apr 5, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Barbara, Dawson Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Phel on Mar 31, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Teri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just nice to get up shower and walk to the check in
Stayed 1 night in Feb 2024
Response from Fahad on Mar 19, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond our expectations to make our stay special with our grandson. The hotel is very convenient after a flight into Edmonton. Clean, comfortable and quiet room. We are never disappointed with the Renaissance hotels around the world. Bravo !!
Stayed 1 night in Mar 2024
Response from Fahad on Mar 19, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 1 night in Feb 2024
Response from Fahad on Mar 12, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to start a vacation. Good people and clean comfortable room.
Stayed 1 night in Mar 2024
Response from Fahad on Mar 12, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 Excellent

Denis, saskatoon

Liked: Cleanliness, property conditions & facilities
Very easy to access airport for traveling
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Mar 9, 2024
We're delighted to hear that being attached to the airport made your travels easier! Should your travels bring you back this way, we'd be thrilled to host you again for another seamless experience. Safe travels!

10/10 Excellent

Chelsea

Excellent check in.
Stayed 1 night in Mar 2024
Response from MStyler - Director of Operations on Mar 6, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 Excellent

Kelsey

Stayed 1 night in Feb 2024
Response from Gesjana on Mar 26, 2024
Thank you so much for staying with us and we look forward to having you back again.

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service
Very nice property but it’s the little things. Hair dryer did not work and shower pressure was horrible.
Stayed 1 night in Mar 2024
Response from MStyler - Director of Operations on Mar 6, 2024
Hello,Thank you for staying with us. I apologize for the inconvenience you encountered with the hair dryer and shower pressure during your stay. If you can provide me with the room number, then I can look into this. Thanks again for your feedback. Safe travels

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ordering room service was a pain
Stayed 1 night in Mar 2024
Response from MStyler - Director of Operations on Mar 6, 2024
Hello,Thank you for staying with us. I apologize for the inconvenience you experienced with ordering room service. I would welcome the opportunity to discuss your experience further to identify any gaps in our service and work towards resolving them. Your feedback is invaluable to us in ensuring a better experience for all our guests.Safe Travels

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding servus
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Mar 1, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, great service. Had a great meal. No downside.
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Mar 1, 2024
Absolutely delighted to hear that you had a wonderful experience at our hotel! Thank you for the glowing review and for appreciating our great service and delicious meals. We're committed to ensuring all our guests have a fantastic stay, and it's fantastic to hear that we hit the mark with you. Looking forward to welcoming you back again soon and safe travels!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fahd on Mar 2, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that this hotel is attached to the airport so you don’t even have to go outside. But you pay for that convenience as it’s very expensive (we were in the room for less than 8 hours)
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Feb 28, 2024
Thanks for the feedback! We understand that our location comes with a higher price tag, but we're glad you found the convenience worth it. We're always looking for ways to improve, so we appreciate your input. If you're ever in the area again, we'd love to welcome you back. Safe travels!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Feb 28, 2024
Glad you noticed! Keeping it clean is our jam. We're all about those squeaky-clean vibes to make sure your stay is as fresh as can be. Thanks for the shoutout, and if you ever need another spotless stay, you know where to find us. Safe Travels!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to airport, easy to sleep in when early morning flight is delayed. Easy to go back to hotel and extend check out (free of charge) when WESTJET flight is delayed another 8 hours. Saved us from sitting in the terminal. Awesome option.
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Feb 28, 2024
Thank you for sharing your positive experience! We're delighted to hear that our convenient location and flexible services helped make your travel experience smoother, especially during unexpected delays. We appreciate your feedback and hope to welcome you back again soon! Safe travels!

10/10 Excellent

Janelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly service
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Feb 28, 2024
Thank you for the feedback! Amazing friendly service is what we strive for! Thanks for spending the night with us!

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the level of noise when checking in. The lounge music was so loud the staff and I could not hear each other and had to repeat ourselves more than once.
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Feb 21, 2024
Thank you for sharing your recent experience with us. We appreciate your feedback regarding the noise level during check-in. While we understand your concerns, we strive to create an atmosphere that enlivens the senses and evokes discovery for our guests. Thanks for staying with us.

10/10 Excellent

shelley

Travelled with family and small children
Great service in all areas!!
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Feb 21, 2024
Thank you for the feedback! Great service all around is what we strive for! Thanks for spending the night with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and wine. Easy parking. Costs a lot but you could die tomorrow so may as well spend the money on things that make your life great. Make Canada great again !!!
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Feb 21, 2024
Absolutely, savoring the finer things in life like delicious food and wine while appreciating the simple joys, like easy parking, is something to be grateful for. Life is precious, and it's important to indulge in experiences that bring us happiness and fulfillment. Here's to enjoying the present moment and making the most of every opportunity & Thanks for spending it with us! Cheers!

10/10 Excellent

Christopher

Good
Stayed 1 night in Feb 2024
Response from MStyler - Director of Operations on Feb 15, 2024
Thanks for the review! We are glad your stay was a 5/5. We hope to have you back again.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed
Stayed 1 night in Feb 2024
Response from Joshua on Feb 14, 2024
Thank you so much for staying with us and we look forward to having you back again.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
4/5
Stayed 1 night in Dec 2023
Response from Joshua on Feb 14, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Lewis, Brentwood

Stayed 2 nights in Feb 2024
Response from Fahad on Mar 22, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua on Feb 14, 2024
Thank you so much for staying with us and we look forward to having you back again.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
So handy for the early morning flights!
Stayed 1 night in Feb 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited dining menu. Very loud “entertainment “ at front desk when checking in made it very difficult. Otherwise very good, comfortable beds, robes appreciated
Stayed 1 night in Feb 2024
Response from Fahad on Feb 6, 2024
We apologize for the inconvenience during your recent stay. Your feedback is invaluable, and we're committed to improving. We hope to regain your trust in the future. Thank you

4/10 Poor

Arielle

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
We stayed at the renaissance hotel in Edmonton after a long flight for only 12hrs. Upon check into our room we found the hallway carpets dirty and full of stains. Our room had stains on the walls, trash on the floor and dirty base boards and grout. We requested to change rooms. While our second room was a slight improvement, it still had dirty walls and baseboards additionally the toilet was continuously running. The next morning we brought up our concerns to day staff and we were provided a very small discount on our room as an apology. We stayed at the hotel for the connivence of our flights but it was not worth the cost considering the condition of the rooms and the hotel.
Stayed 1 night in Jan 2024
Response from Marcie Styler - Director of Operations on Feb 3, 2024
Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience and disappointment you encountered during your stay at the Renaissance Hotel in Edmonton.It is disheartening to hear about the cleanliness issues you faced, and we understand how this could have significantly impacted your overall impression of our hotel. Please rest assured that your feedback has been shared with our housekeeping and maintenance teams to address the specific concerns you raised. We are committed to ensuring that such lapses are rectified promptly.We apologize for any inconvenience caused by the need to change rooms, and we regret that the second room did not meet your expectations either. Your comments about the condition of the walls, baseboards, and the running toilet will be thoroughly investigated to prevent such issues from recurring.Your feedback is valuable to us, and we want to assure you that the necessary measures will be taken to address the issues you encountered. We hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you deserve.Once again, we apologize for falling short of your expectations, and we appreciate your honesty in sharing your experience.

10/10 Excellent

Craig

Stayed 1 night in Jan 2024
Response from Fahad on Mar 22, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

8/10 Good

Todd

Stayed 1 night in Jan 2024
Response from Fahad on Mar 22, 2024
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was handy right at airport
Stayed 1 night in Jan 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient attached to the airport
Stayed 1 night in Jan 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

8/10 Good

Murray, Nepean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable, rooms looking dated.
Stayed 1 night in Jan 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

8/10 Good

Randy

Travelled with family
Stayed 1 night in Jan 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

4/10 Poor

Mike

Stayed 1 night in Jan 2024
Response from Renaissance Edmonton Airport Hotel on Jan 23, 2024
Hello Mike, I'm sorry to hear about your disappointing experience with us. To assist you better and address your concerns, could you please provide more details about what specifically went wrong during your stay? Any additional information you can provide will help me better understand the situation and offer more targeted assistance.Thank You

10/10 Excellent

Griffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy way to stay the night for an early morning flight
Stayed 1 night in Jan 2024
Response from fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Tracey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

8/10 Good

Richelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached to airport
Stayed 1 night in Dec 2023
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just a little taken aback on the price of getting a meal. But overall we’re quite happy with the hotel
Stayed 1 night in Jan 2024
Response from Fahad on Feb 6, 2024
Thank you so much for staying with us and we look forward to having you back again.