Pool

Reviews of West Edmonton Mall Inn

2 out of 5
West Edmonton Mall Inn
17504 90 Ave Nw, Edmonton, AB

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1017 reviews" "
Rating 8 - Good. 353 out of 1017 reviews" "
Rating 6 - Okay. 143 out of 1017 reviews" "
Rating 4 - Poor. 77 out of 1017 reviews" "
Rating 2 - Terrible. 70 out of 1017 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

May

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Hilary, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Bree

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator was broken on and off every single day we were there, the breakfast was so mediocre that we opted to go out for breakfast every day after the first time we tried it. The room itself was fine, and the location was great, just dont expect much more than a place to rest your head.
Stayed 3 nights in Apr 2024

6/10 Okay

Anika

Liked: Staff & service
Disliked: Property conditions & facilities
Room was out dated.. smelt like cigarettes in our no smoking room.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you so much for taking the time to provide us with an excellent rating Brenda! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

2/10 Terrible

Raven

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us with a rating Raven. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

2/10 Terrible

Lori Ellen Dawn

Travelled with family
I would never say at this hotel again. We got to our room and noticed that it had not been cleaned. There was hair in the shower hair in the bed. Management did not want to do much about it. They ended up changing our room. That room was also dirty. The sheets were stained There was litter and half drank water bottles. they ended up comping us for one night stay but we couldn’t wait to get out of there. horrible experience.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us with a review of your recent experience at West Edmonton Mall Inn Lori Ellen Dawn. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to have the chance to welcome you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 10, 2024
Thank you so much for taking the time to provide a rating David. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had to wait in line to check in for about 20 minutes They should have had both sides open
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us with a review Rhonda. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

8/10 Good

Jeannette, Saskatoon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mall and free breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you so much for taking the time to share your experience with us Jeannette! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

4/10 Poor

CHI NGO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire building is dirty.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Marina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had a hard time finding the mini fridge. Continental breakfast was so crowded that we couldn’t get in. One of our phones was stolen in the parking lot and the cctv was in use ‘for something else’ so nothing could be done. Overall there were some things that could have been better.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Marina. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Zandile

Travelled with family
Liked: Staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for taking the time to leave us with a review Zandile. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

10/10 Excellent

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with an excellent rating Yvonne! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

ronald

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff (HE) is kind and approachable
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with your kind rating Ronald. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

8/10 Good

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with a great rating Meagan! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Lei

Liked: Staff & service
It is ok.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with a great rating Lei! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Chad

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for taking the time to provide us with a great rating Chad! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Mike

Stayed 3 nights in Mar 2024

6/10 Okay

Jaime

The breakfast for family could have been better with more options
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you so much for taking the time to share your experience with us Jaime. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

8/10 Good

Ka Wing Kelvin

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staffs were great and friendly
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you so much for taking the time to provide us with your kind rating Ka Wing Kelvin. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and cheerful. Basic for what we needed - proximity to West Edmonton Mall. Shared wifi with WEM was average.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you so much for taking the time to share your experience with us Lisa! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

8/10 Good

Matthew David

Travelled with family
Liked: Staff & service, property conditions & facilities
Walkable to West Edmonton Mall made this property super convenient.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 20, 2024
Thank you for taking the time to leave us with a review Matthew David. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good unfortunately didn’t get the discount for water park due to booking with Expedia!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you for taking time to provide a rating Lori! We are delighted to receive a 5-star rating from you as we strive to provide just that to all our guests. Glad to have been able to meet your expectations! We'll make sure to extend your kind words to the rest of our team. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back in the future.

4/10 Poor

Dave

Disliked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for taking the time to leave us with a rating Dave. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

6/10 Okay

Cong

Travelled with family
Liked: Cleanliness, amenities
Good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you so much for taking the time to provide us with a rating Cong! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 Poor

Lindsay

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
We were on the third floor and it was very loud in the morning being right beside the breakfast room. It was very dirty, there was garbage left from previous guests in the bathroom and main area, the duvet was dirty and there were just stains everywhere. The location however is great so I guess that’s why you pay so much for such a low quality hotel.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for taking time to write a review Lindsay. While we wish you had a better stay, it is feedback like this that we learn from and use to improve. We apologize for the cleanliness issue you have encountered during your stay. Be assured that this is not the type of service we would like to offer you and we understand your dissatisfaction. This has been addressed with our housekeeping team to avoid further reoccurrence. Once again, we sincerely apologize for the inconvenience. Hoping you'll give us another chance to turn the situation around. Looking forward to welcoming you back in the future.

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the mall
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you so much for taking the time to share your experience with us Marc! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

Carla

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Front desk staff were exceptionally friendly & helpful. Carpets throughout smelled and caused all 3 of us to have allergy issues in the suite. Also, it was difficult to get an elevator in the morning as it was always occupied by staff. As I have mobility issues, taking the stairs was not an option. My scooter doesnt fit in the elevator with laundry trollies etc...
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Carla. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We totally understand your concern and will be sure to share your comments with our team. We hope you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 Okay

Amanda

Travelled with group
Convenient location to access the mall. Just an average hotel but nice to have a small continental breakfast available.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to leave us with a review Amanda. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

8/10 Good

S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was super convenient. Within walking distance of the mall and all sorts of things to do. Price was right. Clean, safe, easy check in and out. The only thing I wish I knew before, booking through their company would have ensured some extra discounts with our excursions. Of course that was not included as Expedia is a 3rd party.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you so much for taking the time to share your experience with us. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quite stay just wish they had a restaurant in the building
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to leave us with a review Gail. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you so much for taking the time to provide us with a great rating Amanda! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Grace

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you so much for taking the time to provide us with a great rating Grace! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 Poor

David

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you for taking the time to leave us with a rating David. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

8/10 Good

Christopher

Liked: Staff & service
Great location. Great staff. Hotel a little dated but all in all good stay
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you so much for taking the time to provide us with your kind rating Christopher. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

8/10 Good

Ashley

Liked: Staff & service
Liked that it was close to WED
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you for taking the time to leave us a rating Ashley! We are glad to hear that you enjoyed your stay and experienced what our unique location has to offer. We hope to welcome you back again soon to West Edmonton Mall Inn.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
No issues. Would stay there again.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you so much for taking the time to provide a rating Ivan. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you so much for taking the time to provide us with a great rating Kayla! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 Okay

Marie Antonette

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you so much for taking the time to provide us with a rating Marie Antonette. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Dianna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient for West Ed Mall. Quiet and great staff!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you so much for taking the time to provide us with your kind rating Dianna. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Short walk to West Edmonton mall
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you so much for taking the time to share your experience with us Susana. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well!. Looking forward to welcoming you back soon.

10/10 Excellent

Susana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to WEM to walk
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you so much for taking the time to provide a rating Susana. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

4/10 Poor

Eryn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stained bedding. Uncomfortable beds. Noisy
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Eryn. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

10/10 Excellent

Whalen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Easy check in.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you so much for taking the time to provide us with your kind rating Whalen. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

8/10 Good

Alireza

Business traveller
Not bad but old
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you so much for taking the time to share your experience with us Alireza. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Leona

Response from General Manager on Feb 6, 2024
Thank you so much for taking the time to provide us with an excellent rating Leona! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to West Edmonton Mall.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to leave us a review Jason. We are glad to hear that you enjoyed your stay and experienced what we have to offer. Thank you for your feedback and we hope to welcome you back again soon!

2/10 Terrible

Kayla

Stayed 2 nights in Jan 2024
Response from General Manager on Mar 20, 2024
Thank you for taking the time to leave us with a rating Kayla. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Thank you for taking the time to leave us with a rating Joseph. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.