2 families of 3 rented this property for a week. We decided on this area because we were attending a horse show with our girls. I’ll start with the good - The communication with the property owner was great. Very responsive to any concerns. The air conditioning wasn’t working and hadn’t been advertised but they had it fixed 1/2 way through our stay, which we really appreciated.
Now the challenges. The first day we arrived we were told that the fridge wasn’t working and that there was a repair person coming the next day. That wasn’t great as we had a great deal of food, but we had coolers that would have to suffice. True to promised, the fridge was repaired only for it not to be working again the next morning and everything in the freezer 1/2 unthawed. A quick call to the owner and they got a new small fridge and had another repair person in. Really appreciated the new fridge Because all of our food for the week would have been ruined.
On the 2nd day, the dishwasher overflowed and there was water all over the floor. Again, another call to the owner. So very frustrating. The dishwasher was fixed again to have the water not drain the next time we used it so we washed all our dishes after that.
The kitchen wasn’t well equipped, no iron, only a couple of bath towels, no dish towels. One of the chairs at the table is broken and held together with tape and the sofa and loveseat are very worn and have covers over them. The duvet cover had a blood stain on it and had not been changed. Once reported, it was changed right away, but that was the next morning after being used. The property is not exceptionally clean- stains on the carpet, dirty baseboards in the bathrooms. The toilet in the spare bathroom took 10 minutes to fill so it could be flushed again which caused issues.
Needless to say, our stay was not a very comfortable or pleasant even though the owner was responsive to all of the challenges. However, this place needs some updating to be considered ‘upscale’ As advertised. Of all the VRBO’s I have rented, I have never had such a bad experience.