Exterior

Reviews of Travelodge by Wyndham Edmonton South

2 out of 5
Travelodge by Wyndham Edmonton South
10320 45th Ave NW, Edmonton, AB

Reviews

6.6
Rating 10 - Excellent. 207 out of 1003 reviews" "
Rating 8 - Good. 277 out of 1003 reviews" "
Rating 6 - Okay. 213 out of 1003 reviews" "
Rating 4 - Poor. 159 out of 1003 reviews" "
Rating 2 - Terrible. 147 out of 1003 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

felicity

Travelled with family
Liked: Cleanliness, staff & service
Staff were very helpful and friendly. Property seemed less secure than others.
Stayed 1 night in Apr 2024

4/10 Poor

Harvey, Saskatoon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 16, 2024
Thank you for staying with us. We apologize for your stay not being as pleasant as possible, we will work to improve going forward.

6/10 Okay

Tia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful, patient, kind staff. Very accommodating. The area had a lot of ambulances coming by and surrounding area was less clean.
Stayed 2 nights in Apr 2024
Response from Sincerely Kevin on Apr 16, 2024
Thank you for staying with us. We are sorry you were disturbed by emergency vehicles and the surrounding area. We hope you enjoyed your stay otherwise.

6/10 Okay

Natasha

Liked: Staff & service
It wasn't the nicest, definetly far from 5 star. But for a quick overnight stay it did the trick. The area around is kinda sketchy. The staff, however, we're super! Had the noisiest of noisy people staying beside us. Like, kids screaming, babies crying, adults partying type loud. After a couple hours of this, went down to talk to the front desk. They had no problems with switching our room right then to a quieter section, made sure we were totally comfortable. And I'm pretty sure they called the room to tell them to be quiet as well. Not everyone knows how to behave respectfully, but at the staff were quick to accomodate
Stayed 1 night in Apr 2024

6/10 Okay

harriet

Travelled with family
Neighbors next room had barking dogs. An old couple drinking n talking till 1 pm.
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your being disturbed by other guests during your stay and will look into these issues as soon as possible.

6/10 Okay

Trudy

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at this property before. This was the first time in a pet-friendly room. The first thing my puppy did was start crawling under the beds repeatedly chewing on and pulling out garbage. Other hotels offer pet bowls at a minimum for convenience. This one did not. My husband was the designated dog walker, as I did not feel safe to do it on my own. The only grassy area was covered in dog poo.
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for the cleanliness not being up to expectations, we will look into this issue as soon as possible.

2/10 Terrible

Maryanne

Travelled with family and small children
Terrible experience
Stayed 1 night in Apr 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible. We will work to improve on this going forward.

4/10 Poor

Kari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms stink. Bathroom light didn’t work. Peeing and showering in the dark. Random guy screaming and swearing in the hallway and front desk won’t answer the phone. No remote for the tv and when they finally came to program a universal remote the employee farted in our room.
Stayed 2 nights in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for the issues you had during your stay. We will have the room inspected as soon as possible, and work to improve on the other issues.

2/10 Terrible

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your stay not being as pleasant as possible. We will work to improve going forwards.

10/10 Excellent

PRITPAL

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The swimming pool was closed.
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are glad you enjoyed your stay, though we are sorry our pool is closed.

2/10 Terrible

Maria Linda

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Smokers talking too loud outside and we can hear them in our rooms. The hotel was a dump and pretty sketchy looking. Will not stay here again!
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your being disturbed, we will look into this as soon as possible.

4/10 Poor

Melva

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible! Someone was shouting in the hallway. The staff was rude to the customer.
Stayed 2 nights in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for the issue in the hallway, we will look into this as soon as possible.

2/10 Terrible

Chris

Disliked: Staff & service, amenities, property conditions & facilities
I have to say that it was often times unsafe and very noisy almost all hours with police arriving regularly. The worst part about it was dealing with some of the staff, especially the older phillopino lady who doesn’t provide any customer service and is demeaning, high on her throne attitude to almost everyone she has to help out. She could learn a lot from the younger lady who does an excellent job and is very professional and pleasant every time you need her.
Stayed 5 nights in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible and for the issues you had with the staff. We will look into these as soon as possible.

4/10 Poor

Hunter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
wasn’t great. smelled like smoke in whole building
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for the odor and will look into this as soon as possible.

4/10 Poor

Memoire

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The building is very old, so are the rooms. Ceilings are too low, bathroom very outdated.
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible. We appreciate your feedback.

10/10 Excellent

Stephanie, Ottawa

Liked: Cleanliness, staff & service
An older property. Room was a little cramped, but did have amenities. Cleanliness, safety, quietness and location were all good. Mattress was quite hard, but okay for a one night stay. Breakfast included, so price wise a good deal.
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again soon. We will have the bed inspected as soon as possible.

4/10 Poor

Lyndsy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible and will work to improve going forward.

2/10 Terrible

jobanpreet

Very bad
Stayed 3 nights in Mar 2024
Response from Shoeb on Mar 29, 2024
Dear Jobanpreet,We appreciate you taking the time to share your feedback with us, although we're truly disheartened to learn about your recent experience. Please accept our sincerest apologies for the challenges you encountered during your stay.We genuinely value your patronage and regret that we failed to meet your expectations. We would like to extend an invitation to you to contact us directly to discuss your concerns further. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We hope to have the chance to restore your faith in our property and provide you with the exceptional stay you deserve.Warm regards,Shoeb Popatia.Operations Manager

2/10 Terrible

John

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your stay not being as pleasant as possible. We will work to improve going forward.

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Noisy, dirty, run down. Sheets were dirty & stained, very poor repairs in room, hallway carpet stained. Parking lot in poor repair. Noisy. Advertise pool but out of service, gym as well. Will not stay there again - I guess you what you pay for.
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 29, 2024
Dear James,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your recent stay. Your feedback is crucial to us as we continually strive to improve our services and facilities.We are truly sorry to hear about the issues you faced regarding noise levels, cleanliness, and the condition of your room and the property. This is certainly not the standard of quality we aim to deliver to our guests. Please rest assured that we take your comments seriously, and we will address each of these concerns with our team to ensure immediate corrective actions are taken.Regarding the pool and gym facilities, we understand your disappointment, and we apologize for any inconvenience caused. We are actively working to resolve these issues and ensure that all advertised amenities are fully operational for our guests' enjoyment.We understand your decision not to stay with us again, but we sincerely hope you will give us another chance to exceed your expectations in the future. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything else we can do to make amends.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Shoeb Popatia.Operations Manager.

6/10 Okay

Blake

Travelled with partner
Liked: Staff & service
Hotel needs updating. Staff was great.
Stayed 4 nights in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Blake,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our staff.We appreciate your suggestion regarding updates to our hotel. Your input is valuable to us as we continuously strive to enhance our guest experience. Please be assured that we take your comments seriously and will consider them as we plan for future improvements.Your satisfaction is important to us, and we're pleased to know that our team's service contributed positively to your stay. If there's anything else we can do to make your future visits more enjoyable, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

8/10 Good

Max

Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are happy your stay was pleasant and hope to see you again soon.

10/10 Excellent

Jordy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property could use some updates but otherwise was fantastic for the price.
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Jordy,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our property to be fantastic in terms of value.We appreciate your suggestion regarding updates to our property. While we continuously strive to maintain and improve our facilities, guest input is invaluable to us as we plan for future enhancements.Your satisfaction is our top priority, and we're glad to know that you enjoyed your overall experience with us. If there's anything specific you would like to see improved or if you have any further suggestions, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing to stay with us.Warm regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but cheap & clean.
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Elisha,Thank you for sharing your feedback with us. We appreciate your acknowledgment of our hotel's cleanliness and affordability.While we understand that our property may not have all the modern amenities of newer hotels, we are committed to providing a comfortable and clean environment for our guests. Your satisfaction is important to us, and we're pleased to hear that we met your expectations in terms of cleanliness and value.We continuously strive to maintain and improve our facilities to ensure that our guests have a pleasant stay with us. Your feedback motivates us to keep delivering the best possible experience within our means.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

4/10 Poor

Guillermo

Disliked: Cleanliness, property conditions & facilities
Bad people as visitors
Stayed 5 nights in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Guillermo,Thank you for taking the time to share your feedback with us. We're deeply concerned to learn about your experience with fellow guests during your stay.Ensuring the safety and comfort of all our guests is our utmost priority, and we sincerely apologize for any negative interactions you may have encountered. Please know that we take such matters very seriously, and we are committed to creating a welcoming environment for everyone who stays with us.We would greatly appreciate any additional details you can provide regarding the incident, as this will help us address the issue effectively and prevent similar situations in the future. Your feedback is invaluable to us as we continuously strive to improve our guest experience.You could contact us on frontdesk@tledmontonsouth.comIf you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a much more positive experience.Warm regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Shayne,Thank you for sharing your feedback with us. We're delighted to hear that your experience met your expectations perfectly. Providing consistency and meeting our guests' expectations is something we strive for, and we're pleased to have accomplished that during your stay.If there's anything specific you enjoyed or anything we can do to further enhance your future visits, please feel free to let us know. We look forward to welcoming you back again soon.Warm regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

AMARDEEP

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Shoeb on Mar 27, 2024
Dear Amardeep,Thank you for taking the time to share your feedback with us. We're thrilled to hear that your stay was perfect! Providing an exceptional experience for our guests is our top priority, and we're delighted that we hit the mark during your visit.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,Shoeb Popatia.Operations Manager.

4/10 Poor

Debby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No sound proof barriers between the walls! Occupant in next room was solving world hunger! She talked non stop till 3am then was back at it by 4:30am! They will not get any of my money again!
Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your being disturbed by other guests during your stay. We will look into ways to improve on this issue going forward.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here 3 times - outstanding value. Service, amenities, free breakfast, rooms, ample parking, are all great. Lots of shopping within walking distance.
Stayed 7 nights in Feb 2024
Response from Shoeb on Mar 27, 2024
Dear Neil,Thank you immensely for your loyalty and for choosing to stay with us on multiple occasions. We are thrilled to learn that you have found our hotel to be an outstanding value during each visit.It brings us immense joy to hear that you have consistently enjoyed our service, amenities, complimentary breakfast, spacious rooms, and ample parking facilities. Providing a seamless and comfortable experience for our guests is at the core of what we do, and we're delighted that we've been able to meet your expectations in these areas.Additionally, we're pleased to hear that our location has been convenient for you, with plenty of shopping options within walking distance. We strive to offer not just a comfortable stay but also easy access to local attractions and amenities.Your continued patronage and positive feedback mean the world to us. We look forward to welcoming you back for your fourth stay and beyond. If there's anything more we can do to enhance your future visits, please don't hesitate to let us know.Warm regards,Shoeb Popatia.Operations Manager.

4/10 Poor

Deigan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as pleasant as possible, we will work to improve going forward.

2/10 Terrible

VICENTE JR.

Stayed 1 night in Mar 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are sorry your stay was not as enjoyable a possible and will work to improve going forward.

10/10 Excellent

kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice
Stayed 3 nights in Feb 2024
Response from Shoeb on Mar 27, 2024
Dear Kiara,Thank you so much for your kind words about our staff! We are thrilled to hear that you had a positive interaction with our team during your recent stay. Providing excellent customer service is a top priority for us, and it's always rewarding to know that our efforts have made a difference in our guests' experiences.Your feedback serves as motivation for our team to continue delivering exceptional service to all our guests. We genuinely appreciate your recognition of our staff's friendliness and professionalism.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

Shivpujan

Liked: Cleanliness, staff & service, property conditions & facilities
Late checkout
Stayed 2 nights in Feb 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are glad you had an enjoyable stay and look forward to seeing you on your next visit.

8/10 Good

Harsh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old property but really nice staff as specially manager Shoeb Popatiya
Stayed 8 nights in Feb 2024
Response from Shoeb on Feb 28, 2024
Dear Harsh,Thank you for sharing your experience, and we appreciate your positive feedback regarding our staff, particularly Manager Shoeb Popatia. We're delighted to hear that our team contributed positively to your stay.Regarding your observation about our property being old, we appreciate your honesty. While we may have certain aspects that reflect our age, we're constantly working to maintain a clean and comfortable environment for our guests. Your feedback encourages us to continue our efforts to provide a pleasant stay for all.We value your kind words about our staff and will make sure to recognize his contributions. If you have any further suggestions or if there's anything specific you'd like us to address, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back in the future and appreciate your understanding.Best Regards,Shoeb Popatia.Operations Manager.

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Negatives: Room was not vacuumed, there were big chunks of food near the bed, possibly from a cake. Stains on sheets, pillow cases, towels. Building run down, elevator very dirty with a flickering light. Some normal people staying there, but also some sketchy people that appear to be living there. I was told that you can check-in without a regular credit card..... Positives: The washroom was relatively clean. Staff was friendly. Conclusion: I regret staying there and should have paid a bit more to stay at a place that had above an 8/10 rating on Expedia. If you can afford to to pay a bit more per night and go to a Holiday Inn or possibly the Wyndham next door, I would highly encourage you to.
Stayed 4 nights in Feb 2024
Response from Shoeb on Feb 28, 2024
Dear Andrew,Thank you for taking the time to share your detailed feedback on your recent stay. We sincerely apologize for the shortcomings you experienced during your time with us.We are genuinely sorry for the lapses in cleanliness you encountered, including the issues with the room, bed linens, towels, and the state of the building and elevator. This falls below our standards, and we are addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements.We appreciate your positive remarks about the relatively clean washroom and friendly staff. However, we understand the importance of a consistent and pleasant experience throughout, and we regret that we fell short in certain areas.Regarding your observation about some guests appearing "sketchy," we take the safety and comfort of all our guests seriously. We will review our security measures and ensure a welcoming environment for everyone.Your feedback regarding the check-in process without a regular credit card is duly noted, and we will review our policies to ensure clarity for our guests.We understand your regret in choosing our establishment and appreciate your suggestion to consider higher-rated options. We value your honesty and hope to have an opportunity to regain your trust in the future.If there are any additional details or specific suggestions you'd like to share, please feel free to reach out. We are committed to learning from this experience and making the necessary improvements.Thank you for your understanding.Best Regards,Shoeb Popatia.Operations Manager.

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Beds were comfortable, complimentary breakfast was suffiecient. The room was dirty #332, walls in the whole room are dirty the back of the bathroom door was gross. But for the price we paid i am not surprised. But I would start with all the walls in the rooms.
Stayed 2 nights in Feb 2024
Response from Shoeb on Feb 28, 2024
Dear Tanya,Thank you for providing feedback on your recent stay. We appreciate your positive comments about the comfortable beds and the sufficiency of our complimentary breakfast.However, we sincerely apologize for the cleanliness issues you encountered in your room, particularly the dirty walls and the condition of the back of the bathroom door. We take these concerns seriously, and your feedback is essential for us to address and improve our services.Please be assured that we are investigating the matter and will take the necessary steps to ensure that such issues are promptly addressed. We value your honesty, and your observations will guide us in making the necessary improvements.We understand the importance of cleanliness, and we are committed to providing a pleasant and hygienic environment for our guests. We hope you will give us another opportunity to serve you better in the future.If you have any further details or specific suggestions, please feel free to share them with us. We appreciate your understanding and look forward to the possibility of welcoming you back.Best Regards,Shoeb Popatia.Operations Manager.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget option that's close to a lot of south end amenities. Easy walking distance to a number of dining options too, with a large carpark. Room was good with no complaints, especially for the nightly rates
Stayed 1 night in Feb 2024
Response from Shoeb on Feb 28, 2024
Dear Stephen,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our budget-friendly option and convenient location met your expectations. It's great to know that you found the proximity to South End amenities and dining options convenient. We're also pleased that your stay in the room was enjoyable, and we appreciate your kind words about our rates.Your feedback is invaluable, and we hope to continue providing you with excellent service in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back on your next visit.Best Regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay and centrally located. The rooms could use some updating but otherwise good
Stayed 1 night in Jan 2024
Response from Shoeb on Feb 28, 2024
Dear Tony,Thank you for your feedback! We're delighted to hear that you found our location convenient and enjoyed your stay overall. We appreciate your input about the room updates, and we'll certainly take that into consideration as we continuously strive to enhance our guests' experience. Your valuable comments help us improve, and we hope to welcome you back for an even better stay in the future.Best Regards,Shoeb Popatia.Operations Manager.

8/10 Good

Kelsey

Stayed 1 night in Feb 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We are happy you had a pleasant stay and hope to see you again.

4/10 Poor

Theoren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rundown. Don’t expect much for being cheap but questionable people definitely full time living here. Don’t bring the family.
Stayed 1 night in Feb 2024
Response from Shoeb on Feb 25, 2024
Dear Theoren,Thank you for sharing your feedback about your recent stay. We appreciate your honesty, and we apologize for any concerns you experienced during your time with us.Ensuring a safe and comfortable environment for our guests is our top priority. We take your comments seriously, and we will investigate and address any issues related to the atmosphere and guest demographics.If there are specific details you would like to share or if there's anything we can do to address your concerns, please feel free to reach out to us directly. Your feedback is valuable, and we are committed to making improvements based on guest experiences.We hope to have the opportunity to welcome you back and provide a more positive and enjoyable stay in the future.Best regards,Shoeb Popatia.Operations Manager.

6/10 Okay

Heather

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed for 2 nights, only because of the price. I would have gone somewhere else but didn't want to lose my deposit. The bathroom fan did not work, it's very dated, noisy at all hours, breakfast was very mediocre with very little options
Stayed 2 nights in Feb 2024
Response from Shoeb on Feb 25, 2024
Dear Heather,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the issues you encountered and appreciate your honest insights.We regret any inconvenience caused by the bathroom fan and the noise disturbances. Rest assured, we take these concerns seriously, and we will address them promptly to ensure a more comfortable experience for our guests.We also acknowledge your feedback about the breakfast options, and we will review and enhance our offerings to provide a more satisfying selection.If there's anything specific you would like to share or if there's anything we can do to make amends, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate your understanding.We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Best regards,Shoeb Popatia.Operations Manager.

8/10 Good

Don

Travelled with partner
Liked: Staff & service
STAFF WAS HELPFUL AND KNOWLEDGABL;E. PRICE WAS VERY GOOD.
Stayed 1 night in Feb 2024
Response from Shoeb on Feb 25, 2024
Dear Don,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff helpful and knowledgeable, and that you appreciated the value of our pricing.Your kind words are truly appreciated, and they serve as encouragement for our team. If there's anything specific you particularly enjoyed about your stay or if there are any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back in the future. Thank you for choosing our establishment.Best regards,Shoeb Popatia.Operations Manager.

4/10 Poor

Wafaa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very clean hotel and service at front desk is terrible …
Stayed 3 nights in Feb 2024
Response from Shoeb on Feb 21, 2024
Dear Wafaa Taleb, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the disappointment you experienced, and we take your concerns seriously. We are committed to providing a positive and comfortable experience for our guests, and it's disheartening to hear that we fell short of your expectations. Please know that we will be addressing the issues you raised, including the check-in process, the condition of the bed, and the cleanliness of the bathroom. Your feedback is invaluable as it helps us identify areas for improvement. Please feel free to reach out to us directly. If you could kindly pass by the front desk so that we could find a solution to this. I did try calling you in the room although there was no answer. We appreciate your candor and the opportunity to address these concerns. Once again, we apologize for any inconvenience you experienced and appreciate your feedback. Best regards, Shoeb Popatia. Operations Manager.

4/10 Poor

Keith

Stayed 1 night in Feb 2024
Response from Sincerely Kevin on Apr 10, 2024
Thank you for staying with us. We apologize for your stay not being as enjoyable as possible. We will work to improve going forward.

2/10 Terrible

Min Jung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, never stay again. Dirty, small, outdated.
Stayed 1 night in Feb 2024
Response from Shoeb on Feb 17, 2024
Dear Min Jung,We are truly sorry to learn about your disappointing experience during your recent stay. Your feedback is important to us, and we want to extend our sincere apologies for falling short of your expectations.We take cleanliness, comfort, and the overall condition of our rooms seriously, and it is disheartening to hear that we did not meet your standards. Please rest assured that we will be conducting a thorough review of the concerns you raised to address and rectify any issues promptly.We understand the impact a negative experience can have, and we genuinely appreciate your candor. If there are specific details you would like to share or if there's anything we can do to regain your trust, please feel free to reach out to us directly.Again, we apologize for any inconvenience you experienced, and we appreciate the opportunity to address and rectify these concerns. Thank you for bringing this to our attention.Best regards,Shoeb Popatia.Operations Manager.

4/10 Poor

Marmik

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
It took 20-25 minutes for check in
Stayed 1 night in Feb 2024
Response from Shoeb on Feb 17, 2024
Dear Marmik,Thank you for taking the time to provide your feedback about your recent stay. We sincerely apologize for the extended wait time you experienced during the check-in process. Your experience falls short of our standards, and we genuinely regret any inconvenience caused.Please be assured that we take your comments seriously, and we will be reviewing our check-in procedures to identify and address any issues that may have contributed to the delay. We understand the importance of a smooth and efficient check-in experience for our guests.Once again, we apologize for any frustration you may have encountered and appreciate your understanding.Best regards,Shoeb Popatia.Operations Manager.

10/10 Excellent

Jessey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! An awesome grab and go breakfast, amazing staff and an awesome room.
Stayed 2 nights in Feb 2024
Response from Shoeb on Feb 17, 2024
Dear Jessey,Thank you so much for your glowing review! We are thrilled to hear that you had an amazing experience at our property. It's always our goal to provide exceptional service, and we're delighted that our grab-and-go breakfast, staff, and room exceeded your expectations. We have now started a continental breakfast so when you're here next time you can enjoy a better and bigger breakfast on us.Your positive feedback is truly appreciated, and it serves as encouragement for our dedicated team.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our property, and safe travels!Best regards,Shoeb Popatia.Operations Manager.

8/10 Good

Brian Allan

Liked: Amenities
It was quite
Stayed 1 night in Feb 2024
Response from Shoeb on Feb 17, 2024
Dear Brian Allan.Thank you for taking the time to share your feedback with us. We appreciate your honesty and are pleased to hear that you found our establishment to be quiet during your stay.We always strive to provide a peaceful environment for our guests, and your positive observation is valuable to us. If there are specific areas where we can improve and earn that extra point to make it a perfect 5, please feel free to share your insights. We're committed to continually enhancing our guests' experiences.We hope to have the opportunity to welcome you back in the future and ensure an even more enjoyable stay. Thank you for choosing our hotel.Best regards,Shoeb Popatia.Operations Manager.

8/10 Good

Brian Allan

Stayed 1 night in Feb 2024
Response from Shoeb on Feb 17, 2024
Thank you Brian Allan.

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I went there to be in mourning away from my granddaughters and was disappointed to find out that we were not able to plug anything into the t.v. and were left with channels and commercials. I just wanted to watch netflix and cry and sleep...
Stayed 2 nights in Feb 2024
Response from Shoeb on Feb 11, 2024
Dear Amanda,We sincerely appreciate you taking the time to share your feedback about your recent stay with us during what we understand must have been a challenging time. We apologize for any inconvenience you experienced and genuinely empathize with your need for a comforting and personalized environment.We understand the importance of having the flexibility to watch personal content during such moments, and we're sorry that our current setup did not meet your expectations. Please be assured that we take your comments seriously, and we will review our in-room amenities to see if there are opportunities for improvement, including compatibility with streaming services like Netflix.If you find yourself in our establishment again, please don't hesitate to reach out to our front desk. We would be more than happy to assist you and make your stay as comfortable as possible.Once again, our sincere condolences during this difficult time, and we appreciate your understanding.Best regards,Shoeb Popatia.Operations Manager.