Suite, 1 King Bed

Reviews of Super 8 by Wyndham Edmonton International Airport

2 out of 5
Super 8 by Wyndham Edmonton International Airport
8004 Sparrow Crescent, Hwy 2, Leduc, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 723 out of 1298 reviews" "
Rating 8 - Good. 388 out of 1298 reviews" "
Rating 6 - Okay. 111 out of 1298 reviews" "
Rating 4 - Poor. 46 out of 1298 reviews" "
Rating 2 - Terrible. 30 out of 1298 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, amenities
Older hotel and some typical issues with evening airport shuttle. The beds however were heaven!! Sooo comfy!
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for sharing your thoughts, Kelly! Your feedback about the hotel's comfort and shuttle service is appreciated. We're delighted to hear that you found the beds so comfortable. We'll certainly take note of your comments regarding the shuttle service to ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back for an even better stay next time!Warm Regards,

8/10 Good

leo, Grande Prairie

Liked: Property conditions & facilities
All very good
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you, Leo, for your review and for choosing our hotel! We're thrilled to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions for how we can make your next visit even better, please feel free to let us know. We look forward to welcoming you back in the future!Warm Regards,

8/10 Good

David, Athabasca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and pet friendly.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your review, David! We're pleased to hear that you found our hotel convenient for its proximity to the airport and appreciated our pet-friendly policy. Providing a comfortable and accommodating stay for both our human and furry guests is important to us.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you and your pet back in the future!Warm Regards,

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service
The receptionist at night is being rude when we check in because we came from flight and lot of baggages, she was not polite to answer my questions and while talking to me her hand was on her chin and she was very unfriendly. I was just asking politely if there is someone can help us or assist us for the baggages because my mom is a senior and I am sick that night, it’s fine if no one is available or you don’t have a services like that but the way she answered me she is so impatient and told me ‘there’s no services like that here in canada’ with the hand on her chin.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
I'm sorry to hear about your experience, Christine. It's disappointing when a member of our team doesn't meet the level of hospitality we aim to provide. Please accept our sincerest apologies for any rudeness or lack of assistance you encountered during check-in. We truly value your feedback and take your concerns seriously.We will investigate this matter further and address it with our team to ensure that all our guests receive the courteous and helpful service they deserve, especially during challenging situations like yours.If there's anything else you'd like to share or if there's anything we can do to make things right, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm Regards,

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay and we hope to see you again.Warm Regards,

10/10 Excellent

Dennis, St Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s proximity to airport, quiet, convenient
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your excellent rating and positive feedback, Dennis! We're delighted to hear that you found our hotel's proximity to the airport, quiet atmosphere, and convenience to your liking. Providing a comfortable and convenient experience for our guests is always our top priority.If there's anything else we can do to further enhance your experience or if you have any additional feedback to share, please don't hesitate to reach out. We appreciate your support and hope to welcome you back for another enjoyable stay in the future!Warm Regards,

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 12, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay with us and we hope to see you again.Warm Regards,

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Limited amenities but you know this when you book. Clean and worth the price! Friendly staff
Stayed 1 night in Apr 2024
Response from Management on Apr 10, 2024
Thank you for sharing your experience, Laura! It's great to hear that you found the accommodations clean and reasonably priced, despite the limited amenities. Friendly staff can make all the difference in a stay. Your review will surely help others make informed decisions when booking. Safe travels!Regards,

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities
The hotel was very quiet and allowed for a good rest. Front desk staff not overly friendly upon arrival
Stayed 1 night in Apr 2024
Response from Management on Apr 10, 2024
Thank you for your review, Tony. It's great to hear that you were able to get a good rest during your stay due to the quiet atmosphere. However, it's disappointing to hear that you didn't find the front desk staff overly friendly upon arrival. Your feedback is valuable for both the hotel management and future guests. If there are any other aspects of your stay you'd like to share, please feel free to do so!Warm Regards

6/10 Okay

Chad

Travelled with group
Liked: Cleanliness
There was no parking so we had to park at a nearby business. The tub didn't drain properly and the shower didn't turn completely on, so there was both water from the faucet and shower head. Received a call in the morning despite not asking for a wakeup call.
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Thank you for sharing your feedback, Chad. We apologize for the inconveniences you experienced during your stay. We understand that parking availability is crucial, and we regret that we were unable to accommodate you onsite. We'll look into the issues you mentioned with the tub and shower immediately to ensure they are addressed promptly. Additionally, we apologize for the unwanted wakeup call; we'll review our procedures to prevent similar occurrences in the future. Your comments are valuable to us as we strive to improve our services. If there's anything else we can do to enhance your experience, please let us know. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay.Regards,

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to.stay, the arrival staff were great to deal with.
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Thank you for your glowing review, Jody! We're thrilled to hear that you had such a positive experience during your stay with us. Providing excellent service from the moment our guests arrive is our top priority, and we're delighted that our staff met your expectations. Your kind words mean a lot to us, and we appreciate you taking the time to share your feedback. We hope to have the pleasure of welcoming you back again soon for another wonderful stay! If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.Regards,

8/10 Good

Kristin, Kugluktuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quite area
Stayed 10 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you for sharing your feedback, Kristin! It's great to hear that you enjoyed the peaceful ambiance of the area. If there's anything else you'd like to share or if you have any questions, feel free to let us know. We're here to help!Thank you,

4/10 Poor

Karissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was just old and the lady checking us in wasn’t very nice or cordial. We were already having a bad day and imagine if she was nice she would have made it a little better!
Stayed 1 night in Apr 2024
Response from Management on Apr 7, 2024
Thank you for sharing your experience, Karissa. I'm sorry to hear that your stay wasn't up to expectations and that the check-in process didn't meet your needs. It's definitely disappointing when interactions with staff don't contribute positively to your day, especially when you're already having a rough time. Your feedback is valuable, and I hope the hotel management takes it into account to improve their customer service in the future. If you need any assistance or further support, feel free to let me know.Regards,

4/10 Poor

Leslie

Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
We appreciate you taking the time to share your feedback, Leslie. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we'd like to understand more about your concerns to address them effectively. If you have any specific issues or suggestions for improvement, please feel free to reach out to us directly. We value your input and hope to have the opportunity to make things right for you in the future. Thank you for bringing this to our attention.Thank you,

10/10 Excellent

alice

Liked: Property conditions & facilities
Convenience and price
Stayed 1 night in Apr 2024
Response from Management on Apr 6, 2024
Hi Alice! Thank you for sharing your feedback. We're delighted to hear that you found our services convenient and reasonably priced. Your satisfaction is our top priority, and we appreciate you choosing us for your travel needs. If you ever need assistance in the future, don't hesitate to reach out. Safe travelsThank you,

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to and affordable. close to many amenities.
Stayed 1 night in Mar 2024
Response from Management on Apr 6, 2024
Hi Glen! Thank you for taking the time to leave us a review. We're thrilled to hear that you found our location convenient and our prices affordable. Being close to amenities is definitely a plus! We're glad you enjoyed your stay and hope to welcome you back soon. If you need anything in the future, feel free to reach out. Safe travels!Thank you,

8/10 Good

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service
This is a good value for your dollar hotel. It's clean, safe and in a convenient location if you have a car or are using the airport.
Stayed 2 nights in Mar 2024
Response from Management on Apr 5, 2024
Thank you for sharing the review! It sounds like a great option for travelers looking for affordability, cleanliness, safety, and convenience. If you have any questions or need further assistance, feel free to ask!Thank you,

8/10 Good

carolyn

Liked: Staff & service, property conditions & facilities
Looking right at lot full of trailers - no view at all.
Stayed 1 night in Apr 2024
Response from Management on Apr 2, 2024
Hi Carolyn, thank you for sharing your feedback. We're sorry to hear that your view was obstructed by trailers during your stay. We understand the importance of having a pleasant view and apologize for any inconvenience this may have caused. We'll definitely take your comments into consideration for future improvements. Despite this issue, we hope there were other aspects of your experience that you enjoyed. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. We appreciate your review and hope to have the opportunity to welcome you back in the future.Thank you,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near Edmonton airport and Highway #2 to Calgary
Stayed 1 night in Apr 2024
Response from Management on Apr 2, 2024
Thank you for sharing the positive review! It's great to hear that the location of the accommodation near Edmonton airport and Highway #2 to Calgary was convenient for you. This information can be helpful for travelers looking for convenient places to stay in the area.Thank you,

10/10 Excellent

Jee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was alright
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for sharing your feedback, Jee. It's great to hear that you found your experience to be satisfactory. If there's anything specific you enjoyed or any suggestions for improvement, feel free to share. Your input helps both the establishment and future guests.Thank you,

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and comfy staff was great and helpfull
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for sharing Glen's review! It's wonderful to hear that Glen had such a positive experience with the cleanliness, comfort, and helpfulness of the staff during their stay. Feedback like this is invaluable for both the establishment and future guests. If you're considering staying there, it sounds like a great choice!Thank you,

8/10 Good

Linda, St Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Jan 2024
Response from Management on Apr 2, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay with us and we hope to see you again soon.Thank you,

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly.
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay with us and we hope to see you again soon.Thank you,

4/10 Poor

Chad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the advertised airport parking, but it's first come first served, which wasn't advertised. Had to park elsewhere.
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for sharing your experience, Chad. It's disappointing to hear that the airport parking arrangement didn't meet your expectations, especially if it wasn't clearly communicated that it operates on a first-come, first-served basis. Your feedback is valuable and can help other travelers make more informed decisions.Thank you,

10/10 Excellent

Cheryl, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thank you for your feedback! We are glad that you enjoyed your stay with us and we hope to see you again soon. Thank you,

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Staff helpful. The bonus was a free laundry.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
It's fantastic to hear that Roy had such a positive experience during his stay. Clean rooms and helpful staff can truly make a difference in the quality of a stay, and complimentary laundry is certainly a valuable bonus. It sounds like the hotel went above and beyond to ensure Roy's satisfaction. If you have any questions or need assistance with anything else, feel free to let me know!Thank you,

6/10 Okay

Colby, Malpeque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 5, 2024
Thank you for your feedback! We are glad that you enjoyed you stay, but we see that not everything was up to standards. Please let us know what was the issue and we will work to fix the problem.Thank you,

8/10 Good

Beverly, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 5, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay and we hope to see you again soon!Thank you,

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Shuttle service and breakfast started at 5:00 am.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback, Lindsey! We're delighted to hear that you enjoyed your stay with us and found our proximity to the airport, shuttle service, and early breakfast options convenient. Your kind words will be shared with our staff to recognize their efforts in ensuring a pleasant experience for our guests. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Thank you,

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small entrance area
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for sharing your feedback, Lee! We appreciate your input regarding the entrance area. We'll certainly take your comment into consideration as we continuously strive to improve our facilities and enhance the overall guest experience. If there's anything else you'd like to share or if you have any further suggestions, please feel free to let us know. We value your feedback and hope to welcome you back again in the future.Thank you,

8/10 Good

justin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was a little dirty, the lady at the front was helpful but had a bit of an attitude and the pillows were horrible
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for sharing your feedback, Justin. We apologize for any inconvenience you experienced during your stay. Ensuring cleanliness and providing excellent customer service are our top priorities, and we regret that we fell short of meeting your expectations in these aspects. Your comments will be shared with our team to address the cleanliness issues and to provide additional training where necessary to improve the service provided by our staff members. Additionally, we will look into the pillow quality to ensure our guests' comfort. We appreciate your valuable feedback, and we hope to have the opportunity to better serve you in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.Thank you,

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thank you for your feedback! We are so happy that you have enjoyed your stay with us and we hope to see you again!Thank you,

10/10 Excellent

Christine

Disliked: Amenities
Large room. Great space and modern feel. As per pictures!
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for sharing your review, Christine! It's fantastic to hear that you had a positive experience during your stay. It's always reassuring when accommodations live up to their advertised descriptions, and it sounds like the room exceeded your expectations with its size, modern feel, and adherence to the pictures provided. Your feedback will undoubtedly be helpful for other travelers considering their options. If you need any further assistance or have any questions, feel free to let us know. We're here to help!Thank you,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay with us. If there is anything else you would like to know just ask us and we will be more than happy to help.Thank you,

10/10 Excellent

Hank

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for sharing your feedback, Hank! It's great to hear that you had a very nice experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. Your input is valuable and helps us ensure that future guests have a pleasant experience as well. If you have any questions or need assistance with anything else, don't hesitate to reach out. We're here to help!Thank you,

6/10 Okay

Susan C

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay with us. If there is anything else you would like to know just ask us and we will be more than happy to help.Thank you,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay with us. If there is anything else you would like to know just ask us and we will be more than happy to help.Thank you,

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay with us. If there is anything else you would like to know just ask us and we will be more than happy to help.Thank you,

2/10 Terrible

Jullian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
I am sorry that you had a bad experience here, can you please call us and tell us what was going on so that we can make the situation better. We always try to help with any issues that you would have had while staying here. Thank you,

10/10 Excellent

Ruby Lyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a good experience. MOST of the staff were friendly and welcoming especially the front desk girl who checked us out, she had a bright and infectious smile. And the one shorthaired lady too, she was really friendly to us. Thank you.
Stayed 2 nights in Mar 2024
Response from Management on Mar 24, 2024
Thank you for sharing your experience, Ruby Lyn! It's wonderful to hear that you had a good overall experience during your stay. Friendly and welcoming staff can truly enhance a guest's stay, and it's great to hear that you encountered such positive interactions, particularly with the front desk girl and the friendly short haired lady. We hope you have many more enjoyable stays in the future!Thank you,

8/10 Good

Anil

Travelled with partner
Convenient location with nearby amenities
Stayed 1 night in Mar 2024
Response from Management on Mar 23, 2024
Thank you for your feedback! We are very glad to see that you have enjoyed your stay with us and we hope to see you again!Thank you,

10/10 Excellent

Kailey, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Jacuzzi room and it was very clean. Staff was friendly. Will definately be staying here again when we are in the south part of edmonton. The price was more than worth it
Stayed 1 night in Mar 2024
Response from Management on Mar 22, 2024
Thank you for your feedback! We are very glad that you have enjoyed your stay and we hope to see you again!Thank you,

6/10 Okay

kathy

Liked: Cleanliness, staff & service
Easy to stay before heading to the airport to catch a flight. Clean but needs updating, walls aren’t overly sound proof.
Stayed 1 night in Mar 2024
Response from Management on Mar 22, 2024
Dear Kathy,Thank you for taking the time to share your feedback with us. We're glad to hear that our location served you well for your pre-flight stay near the airport.Your comments regarding the need for updates and improved soundproofing have been duly noted. We always strive to enhance our guests' experience, and your input helps us identify areas for improvement.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price, even has a Roku box so you can watch something other than Cable. Easy to find and very close to the airport, was less than a 5 minute drive. Very friendly staff at check in and check out. Would stay here again and recommend this place to anyone!
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for sharing your experience, Emily! It's wonderful to hear that you enjoyed your stay at the hotel. The convenience of being close to the airport and the added amenity of a Roku box are definitely great perks. We're thrilled to hear that you found the staff friendly and accommodating as well. We appreciate your recommendation and look forward to welcoming you back on your next visit

10/10 Excellent

Loreli

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet, comfortable and reasonably priced. I will be back
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you, Loreli, for your wonderful review! We're delighted to hear that you found our hotel clean, quiet, comfortable, and reasonably priced. Providing a relaxing and affordable stay for our guests is our top priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dara singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback! WE are glad to see that you have enjoyed your stay with us and we hope to see you again!Thank you,

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
A clean and quiet low budget hotel. Bed was comfortable
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you, Justin, for sharing your experience with us! We're delighted to hear that you found our hotel clean, quiet, and comfortable during your stay. Providing a cozy and budget-friendly environment for our guests is always our top priority. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for your feedback! We are glad that you have enjoyed your stay with us and we hope to see you again.Thank you,

8/10 Good

Gabrielle

This hotel barely has adequate parking so getting in late at night can be a challenge. The room beside us had kids playing and screaming so by 2am a complaint was made. I found it kind of frustrating the front desk couldn't hear them considering we were right beside the front. Otherwise, the room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered during your stay. Your feedback regarding the parking availability and noise disturbance has been duly noted, and we will work diligently to address these issues to enhance the overall experience for our guests.We're glad to hear that you found the room clean and comfortable, despite the inconveniences you faced. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations in some aspects.Please know that we value your feedback and take it seriously. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay. If there's anything we can do to make your next visit more comfortable, please don't hesitate to let us know.Warm regards,

4/10 Poor

Henry

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for your feedback! We are saddened to see that you did not enjoy your stay, but you didn't provide any incite as to what went wrong. Could you please contact us so that we can better rectify the situation of what happened to make the experience better?