Ratings based on 883 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean hotel

Posted 1-Feb-2016
Nice stay No fridge or microwave and a bit dark our rm didn't have a outside window
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location

Posted 29-Jan-2016
Everything was great until checkout time in the morning. As a business traveler with a demanding schedule, myself and another guest had to wait more than 10 mins for a clerk to come to the front desk. We arrived to a sign saying "Be right back". What!? Really! At 7 am in the morning on a weekday, the front desk should ALWAYS be manned. Eventually when the clerk returned, she didn't say a word. No sorry or apology for making us wait. The other guest was clearly frustrated by the delay as well. The clerk who checked me in the evening before was great! Had a demeanor more fitting for direct customer interaction.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

I'm back

Posted 27-Jan-2016
Third time staying here...great place with friendly staff...won't stay anywhere else in Edmonton...
Comment from Hotel Management
28-Jan-2016 by Tim , Hotel Management
Good morning, and thank you again for your continued loyalty and praise! We look forward to welcoming you back! Thank you, Tim
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel but no fridges!

Posted 20-Jan-2016
None of the rooms had mini-fridges. Otherwise it was a very nice hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Nice hotel, loved the decore

Posted 17-Jan-2016
The rooms were comfortable, beds comfy, staff accommodating and helpful, really great staff. My room was a Jr suit, my room was overlooking the dining room. It was hard to fall asleep because of the noise from the music being piped into the dining room, and just the hum of people talking. That was the only complaint. 2 tvs would have been better, but it was ok.
3 out of 5
Recommended
for Everyone
by A verified traveller from edson ab

Not happy

Posted 15-Jan-2016
We had been woken up by a barking dog, no owners around for it. We moved rooms at 1:30 am. Not impressed at all. Want money back.
4 out of 5
Recommended
for Everyone
by A verified traveller from T

Posted 14-Jan-2016
Good stay, just wish late check out was later than 12:00.
Comment from Hotel Management
22-Jan-2016 by Tim , Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveller

Well situated hotel

Posted 2-Jan-2016
Cons: Lighting in the room could be improved.
Location: Close to a large variety of shopping and main access routes to various parts of the city.
This is a well situated hotel for someone with activities in central south Edmonton. Staff were pleasant, the hotel was nice.
Comment from Hotel Management
7-Jan-2016 by Tim , Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback! Thank you Tim
5 out of 5
Recommended
for Everyone
by A verified traveller

Tho. quite a ways from the airport, but convenient

Posted 2-Jan-2016
Pros: Very comfortable
Cons: No concerns.
Location: Close to eating and shopping facilities.
Everything was handled professionally. The location is quite far from the airport, but has good access to the highway to the airport. The rooms are roomy and well appointed.
Comment from Hotel Management
7-Jan-2016 by Tim , Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback! Thank you, Tim
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice room but could improve the experience

Posted 1-Jan-2016
The rooms and hotel are pretty good. They need to be better with the amenities in the room. Only 2 plastic cups no glasses for wine or drinks. No cups in the bathroom when brushing teeth. Shampoo and conditioner but no shower gel. Limited towels also provided. Could do better to improve the stay with a few inexpensive little touches.
Comment from Hotel Management
7-Jan-2016 by Tim , Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback! Thank you, Tim