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Reviews of Sawridge Inn & Conference Centre Edmonton South

3 out of 5
Sawridge Inn & Conference Centre Edmonton South
4235 Gateway Blvd. N, NW, Edmonton, AB

Reviews

7.8

Good

Rating 10 - Excellent. 404 out of 1013 reviews" "
Rating 8 - Good. 301 out of 1013 reviews" "
Rating 6 - Okay. 168 out of 1013 reviews" "
Rating 4 - Poor. 82 out of 1013 reviews" "
Rating 2 - Terrible. 58 out of 1013 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Karen, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is good value--not particularly fancy, but clean with large rooms.
Stayed 1 night in May 2024

4/10 Poor

David

Stayed 1 night in Apr 2024
Response from Guest Services on May 12, 2024
Thank you David for your review. Please let us know if there were any issues or concerns during your stay. We look forward to hearing from you. Thank you.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
No room service. Can't bill to your room. Restaurant is nice, good food, nice staff.
Stayed 1 night in May 2024
Response from Guest Services on May 11, 2024
Thank you, Kevin for the great review and feedback. We greatly appreciate it and we are looking forward to accommodating you again!

6/10 Okay

Freddy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The desk was chipped and old . It was soooo loud .. I was prepared for traffic noise but there was loud construction going on at 1:30 in the morning.. add in the train .. I hardly slept
Stayed 1 night in May 2024

8/10 Good

Aakash

Everything was good except there was no microwave in the room
Stayed 1 night in May 2024
Response from Guest Services on May 11, 2024
Thank you Aakash for the great review and feedback. We have microwaves available upon request. We apologize if we missed to inform you. We look forward to seeing you again.

8/10 Good

Dallas

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The pet friendly hallway and room we stayed smelled horribly of urine, for $200/night I would expect the carpets to be cleaned and deodorized better. Glad we only stayed one night. Otherwise, the hotel and dining area were quite nice and the hotel is at a convenient location.
Stayed 1 night in May 2024
Response from Guest Services on May 11, 2024
Thank you Dallas for the review and the feedback. We apologize for the inconvenience and we will address the mentioned issues with the smell in the room and the hallway. We look forward to seeing you again.

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clear
Stayed 1 night in May 2024
Response from Guest Services on May 11, 2024
Thank you, Maurice for the great review and feedback. We greatly appreciate it and we are looking forward to accommodating you again!

10/10 Excellent

Leslie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 11, 2024
Thank you, Leslie for the great review. We greatly appreciate it and we are looking forward to accommodating you again!

4/10 Poor

Claude

Disliked: Cleanliness, property conditions & facilities
Floors were dirty and the hotel room is becoming outdated
Stayed 3 nights in May 2024

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Staff friendly, parking is limited but still accessible. Rooms nice,clean.
Stayed 2 nights in May 2024
Response from Guest Services on May 11, 2024
Thank you, Dale for the great review and feedback. We greatly appreciate it and we are looking forward to accommodating you again!

2/10 Terrible

Astrid

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Maintenance was atrocious, facility dated, room furniture missing, etc. Place is a non-starter for us and we will not return.
Stayed 2 nights in May 2024

2/10 Terrible

Riley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was massively dirty, sheets were super wrinkled and didn’t look clean, homeless people outside early morning felt unsafe, no dining at all in the morning and overpriced pub food in the evening, elevator barley worked. Would not stay here ever again.
Stayed 2 nights in May 2024
Response from Guest Services on May 12, 2024
Thank you for the feedback Riley. We apologize for the inconvenience you had experienced. We have addressed the mentioned issues and concerns by you to the attention of Management. The issue with the elevator had been fixed. We apologize again.

10/10 Excellent

lakhvir

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Guest Services on May 5, 2024
Thank you Iakhvir for the great review and feedback. We are looking forward to your next stay with us!

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service, amenities
It was much better when under indigenous ownership
Stayed 3 nights in May 2024
Response from Guest Services on May 5, 2024
Thank you, Gabriela, for the review and the feedback. We will bring it to the attention of Management. We are looking forward to your next stay with us!

2/10 Terrible

Satnam Singh

Stayed 1 night in May 2024
Response from Guest Services on May 11, 2024
Thank you Satnam Singh for the review. Please contact us directly and let us know what went wrong during your stay with us.

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Guest Services on May 5, 2024
Thank you, Carlos, for the great review and feedback. We are looking forward to your next stay with us.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Guest Services on May 5, 2024
Thank you, Stephanie, for the review and the feedback. We are looking forward to your next stay with us!

6/10 Okay

Hannah, Fort McMurray

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed in a dog friendly room. Rooms are very old and have a dirty feel to them. Bathroom door was permanently yellow, ceiling had a hole cut in it for the sprinkler to come out. Also, no ventilation in the bathroom which does not help. The front entrance to the hotel is very nice.
Response from Guest Services on May 5, 2024
Thank you, Hannah, for the review and the feedback. We apologize for any inconvenience, and we will bring the mentioned by you issues to the attention of Management. We are looking forward to your next stay with us!

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, clean, well renovated bathroom
Stayed 2 nights in Apr 2024
Response from Guest Services on May 5, 2024
Thank you, June, for the review and the feedback. We are looking forward to your next stay with us!

8/10 Good

nolan

Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff. Room was a little date.
Stayed 1 night in Apr 2024
Response from Guest Services on May 5, 2024
Thank you, Nolan, for the great review feedback. We are happy to hear that our staff was helpful and friendly. As to the room being a little dated, we are planning on some renovations, and we do have some renovated rooms as well. We will leave a note on your profile and next time you stay with us we will be happy to assign such a room for you. We look forward to accommodating you again!

10/10 Excellent

David, fort Nelson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was blown away at the quality check in process, the front desk staff are clear and knowledgeable, Ive stayed in hotels 3 nights every week for almost 10 years and the sawridge staff take first place. This place is just great I will be returning for my stays in Edmonton from now on! And the facilities on site are excellent, you won’t be disappointed if you stay here.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 28, 2024
Thank you, David, for the great review and feedback! We are really happy to hear that you received an outstanding service by the Front Office staff. They are indeed all very knowledgeable and we take a great pride in them. We look forward to welcoming you back!

10/10 Excellent

kevin

Liked: Amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Kevin for the great review. We really appreciate it and we are looking forward to your next stay with us.

4/10 Poor

Richard

Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Richard for the review. We would like to know more about your stay with us and what went wrong.

6/10 Okay

Madora

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was nice, quiet hotel. Could use an upgrade with the bed, there was a dip in the bed and felt it was well used. Also there was only 3 pillows on a king size bed which was a struggle.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Madora for the review and the feedback. We apologize for any inconvenience this had been to you on your recent stay with us. The mentioned concerns and issues were brought up to the attention of Management and Housekeeping department. We are planning on renovations as well and we do hope that next time you stay with us we can meet up with your expectations.

6/10 Okay

Adrian

Liked: Property conditions & facilities
I feel kinda catfished! Pictures are lovely. Foyer and bar area is beautiful. I thought maybe my room was originally a 1980s motel that they just built around. Ripped carpet. Water stains on roof. Bashed corners of walls. Loud music played by cars sitting in front of at 2.20am, people fighting and smoking pot outside my ground floor window at 5:40am. Front desk lady wanted to be anywhere but there. The bar staff was as you would expect. Nice and courteous Can’t say I will be back.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Adrian for the review and the feedback. We apologize for any inconvenience this had been to you on your recent stay. The mentioned concerns and issues were brought up to the attention of Management, Housekeeping and Maintenance departments. We are planning on renovations as well and we do hope that next time you stay with us we can meet up with your expectations.

2/10 Terrible

Tony

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Business Trip, room carpet was filthy, sticky in a lot of areas, no soap in room, one face cloth for two people, air conditioning didn’t work and room service didn’t come for second night so we had to request service. The room only had a stand up shower vs a tub which should have been told up front.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 28, 2024
Thank you, Tony, for the feedback. We do apologize for the inconvenience you experienced on your recent stay with us. We can leave a note on your profile that you would prefer rooms with a bathtub vs stand up shower. The housekeeping service is upon request. We wish we knew that there was an issue with your AC, and we could have sent the maintenance to get it fixed for you. We apologize again for the inconvenience, and we look forward to seeing you again.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Nick for the great review. We really appreciate it and we are looking forward to your next stay with us.

4/10 Poor

Bryce

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Overall it’s not the worst but when me and my fiance checked in I was told breakfast was included in my stay when we went to go have our breakfast the next morning we we’re then informed that Breakfast wasn’t included so there would be an extra charge, this is not a big deal however to be told one thing seems to me that there was a lack of communication between the managers and the resr of the staff
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Bryce for your review and feedback. We apologize if there was any miscommunication. Breakfast buffet is available daily but unfortunately it is not included in the room rate. We apologize again and we look forward to seeing you again.

6/10 Okay

Riley

Stayed 2 nights in Apr 2024
Response from Guest Services on May 11, 2024
Thank you, Riley for your review. Please reach out to us directly if you would like to share more of your recent stay experience. We look forward to seeing you again!

8/10 Good

Brad

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Brad for the review. We really appreciate it and we are looking forward to your next stay with us.

6/10 Okay

Bishnu

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
It’s good
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Bishnu for the review. We look forward to your next stay with us.

10/10 Excellent

Jarvis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you Jarvis for the great review and feedback. We really appreciate it and we are looking forward to your next stay with us.

6/10 Okay

Calissa

Disliked: Staff & service, property conditions & facilities
Extremely loud if you’re staying adjacent to the restaurant. Had a sport tournament the following day and kids couldn’t fall asleep from the loud music coming from the lounge. Room was large but no lighting. Definitely not staying here again.
Stayed 2 nights in Apr 2024
Response from Guest Services - Yordanka Stefanova on Apr 17, 2024
Thank you for the feedback Calissa. We apologize for the inconvenience you had experienced on your recent stay with us. We have brought the mentioned by you concerns and issues to the attention of Management. We apologize again for the inconvenience and please reach out to me directly if you decide to stay with us again. We will do our very best this time to provide an enjoyable stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Its a good property, for a decent price
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you Tammy for the great review and feedback. We really appreciate it and we are looking forward to your next stay with us.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Indigenous decor of the lobby and dining areas. Staff were friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you Colin for the great review and feedback. We really appreciate it and we are looking forward to your next stay with us.

6/10 Okay

Michelle

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you for the review. Please let is know if anything went wrong on your stay with us.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Jimmy for the great review and feedback. We look forward to your next stay with us.

6/10 Okay

Derek

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay was very underwhelming. Place didn’t feel overly clean. Elevators were sketchy, buttons wouldn’t always work. 1 bar of soap provided, had to share between sink and shower.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you, Derek for your review and feedback! We sincerely apologize for any inconvenience. Did you notify the Front office that you had only one soap and we would have delivered some extra amenities. We apologize again for the inconvenience, and we hope to see you again.

10/10 Excellent

Jashanjot

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Jashanjot for the great review and the feedback. We look forward to your next stay with us.

10/10 Excellent

Josh

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 24, 2024
Thank you Josh for the great review. We really appreciate it and we are looking forward to your next stay with us.

6/10 Okay

b

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the native-ness of the property
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you for your review! We are looking forward to seeing you again.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 17, 2024
Thank you David for the great review. We really appreciate it and we are looking forward to your next stay with us.

8/10 Good

Sheila

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 17, 2024
Thank you Jarvis for the great review. We really appreciate it and we are looking forward to your next stay with us.

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you for the great review! We are looking forward to seeing you again.

6/10 Okay

Dean

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you, Dean for your review! We are looking forward to seeing you again.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed there multiple times and always been a good experience
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Rod. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you, Derek for your review and feedback! We look forward to seeing you again.

6/10 Okay

Anthony

Stayed 2 nights in Dec 2023
Response from Guest Services on Mar 31, 2024
Thank you, Anthony for your review and feedback! We look forward to seeing you again.

10/10 Excellent

Sarah Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Sarah Ann. We greatly appreciate the review. We look forward to your next stay with us.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
There were some trains at night. Everything else was great. Staff were friendly and professional.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Graham. We greatly appreciate the feedback and the review. We look forward to your next stay with us.