Exterior

Reviews of Holiday Inn Express Edmonton Downtown, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 440 out of 1003 reviews" "
Rating 8 - Good. 294 out of 1003 reviews" "
Rating 6 - Okay. 133 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 75 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. The staff was excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities
The parking lots suck.
Stayed 2 nights in Mar 2024

8/10 Good

Erin

Travelled with partner
Liked: Amenities
Nav was the front desk attendant, and he was wonderful.
Stayed 1 night in Mar 2024

10/10 Excellent

Chanesty, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Mar 2024

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great clean and in a great location
Stayed 1 night in Mar 2024

8/10 Good

Jonas

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Haylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 2 nights in Mar 2024

10/10 Excellent

Chantelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly and welcoming. Rooms are well kept. It’s so close to Rogers Place. Can’t beat the stay for the price!
Stayed 1 night in Mar 2024

10/10 Excellent

Roberta, KINUSO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 2 nights in Mar 2024

8/10 Good

Wade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff we very helpful and kind.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was too small but everything else was great!
Stayed 2 nights in Mar 2024

6/10 Okay

Leah

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We like the property because it is close to Rogers but quality isn't there anymore.
Stayed 1 night in Mar 2024

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, breakfast was hot, located close to all our needs our trip :)
Stayed 3 nights in Mar 2024

10/10 Excellent

Denys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Khurram

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Good place even though it’s weathered. Can improve breakfast simply by providing fresher bread and bagels. Overall good stay.
Stayed 2 nights in Feb 2024

8/10 Good

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Great view at night, helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Woody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Feb 2024

4/10 Poor

Jeffrey

Stayed 1 night in Feb 2024

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Roger’s place and restaurants.
Stayed 2 nights in Feb 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

TANIA LEANN

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot is way to small
Stayed 1 night in Feb 2024

4/10 Poor

Timothy

Travelled with family and small children
Was in a seedy neighborhood. Didn't feel overly safe walking even to the parking lot.
Stayed 1 night in Feb 2024

2/10 Terrible

Byron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No cool
Stayed 2 nights in Feb 2024

10/10 Excellent

Bintu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room.
Stayed 1 night in Feb 2024

8/10 Good

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Rogers place
Stayed 1 night in Feb 2024

2/10 Terrible

Deepika

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, for the price; this property is trash. Reason 1- building is way too old. 2- doors aren’t clean, glasses have smudges, floors aren’t wiped properly. 3- whole interior is dated and boring looking. Nothing like the pictures. 4- almost all hallways have paint smudges or little scratches that aren’t fixed yet. 5- balcony is so weirdly placed. It looks over nothing and you’re blocked in. Cigarette butts everywhere.
Stayed 1 night in Feb 2024

4/10 Poor

Carol

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Larisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. I personally didn’t like the food and coffee. The staff is nice.
Stayed 2 nights in Feb 2024

6/10 Okay

Linda

Not the safest area.
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
dirty
Stayed 2 nights in Jan 2024

6/10 Okay

Andrea

Travelled with partner
Staff was accommodating when our room was not cleaned
Stayed 2 nights in Jan 2024

10/10 Excellent

Lyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place because it lets you check in at 3 pm and check out at 12 pm. Had the pleasure of dealing with this kind Gentleman named TK, who was at the front desk. His customer service skills were amazing. Also let me tell you about the beds, pillows and sheets, they are above the rest. Holiday Inn doesn’t mess around when it comes to comfort and Luxury. Amazing! Best sleep hands down. Will definitely be coming back!!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Veronique

Travelled with partner
Was a great away weekend and a great place to stay 👍👍👍
Stayed 2 nights in Jan 2024

8/10 Good

Rex

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sheri-Lynne, Meadow Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and bedding was so comfortable! I had a great rest! If there was anything I could suggest: adding a dark roast coffee for the coffee drinkers and maybe tea kettle with teas for the tea drinkers. Other than that, it was a great stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Chantelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Malena

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Anthon

Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Stayed 2 nights in Jan 2024

8/10 Good

Robert

Travelled with partner
We had a great time. Nice location. Very quiet. Would definitely recommend
Stayed 3 nights in Jan 2024