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Reviews of Four Points by Sheraton Edmonton South

3 out of 5
Four Points by Sheraton Edmonton South
7230 Argyll Rd Nw, Edmonton, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 375 out of 1001 reviews" "
Rating 8 - Good. 389 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

April

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Coreena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice staff awesome rooms clean
Stayed 1 night in Apr 2024

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Karen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Ian

Business traveller
Liked: Staff & service
Very loud, can hear everything in the hallway and lots of loud guests. Homeless people greeted at the front door. Wouldn’t recommend.
Stayed 1 night in Apr 2024
Response from Myle on Apr 7, 2024
Dear Ian,Thank you for taking the time to share your recent experience with us.We are very sorry you had a noisy stay and that you encountered homeless people at the front door. We do try our best to make sure that non-guests leave the property as soon as possible to minimize disruption from our valued guests. We hope to have another opportunity in serving you again whenever your travels bring you back to Edmonton.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a great lounge with good pub food and live music
Stayed 1 night in Mar 2024
Response from Myle on Apr 7, 2024
Thank you Ryan for sharing us your review. We really appreciate your business. We look forward to hosting you again soon.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Myle on Apr 7, 2024
Dear Marie,Thank you so much for sharing your 5 star experience with us. It means a lot to the whole team, and we'd love to have you back very soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and room was clean
Stayed 1 night in Mar 2024
Response from Myle on Apr 7, 2024
Dear Mike,On behalf of the entire team, I want to thank you for giving us a 5/5 rating during your recent stay with us. We look forward to serving you again.

6/10 Okay

Darryl

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
They didn’t have the 2 queen room I booked when I got there so I had to settle for a pull out couch.
Stayed 1 night in Mar 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Wanda

Travelled with partner
Having paid $186 for our room I would have expected to be able to have a coffee. There were very limited supplies in the room and only 2 small coffee creamers which looked they had been dropped. The choice was for only one of us to have a coffee, so we got up, got dressed and left to head to Tim Hortons for a coffee. Did not feel that we needed to call front desk.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and convenience
Stayed 6 nights in Mar 2024

10/10 Excellent

GEA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Super friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed to play Pure poker event at Casino
Stayed 4 nights in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in quick and easy, room clean, bathroom tiny but clean, beds comfy
Stayed 1 night in Mar 2024

10/10 Excellent

Cort

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the restaurant was fantastic, staff was helpful and cheerful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Norbert, Fort Saskatchewan

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice place ! Felt safe and comfortable!
Stayed 1 night in Feb 2024
Response from Myle on Apr 7, 2024
Dear Norbert,Thank you for your 5 star review. You made our day! We look forward to hosting you again very soon.

4/10 Poor

anuj

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wll not stay at this property again
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at this property. Staff was very friendly and accommodating (special shout out to Ben), room was comfortable and fairly quiet, breakfast was excellent. One complaint was the size of the elevator - was small and since I was in a wheelchair only has room for maybe three. Other elevator was out of service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated hotel.
Stayed 1 night in Jan 2024

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice but could have told me some of the features about the hotel
Stayed 2 nights in Jan 2024
Response from M on Feb 2, 2024
Dear Joshua, Thankyou for sharing your feedback with us. We take our responsibility to provide amenities of the hotel and apologize for falling short in this area. Your feedback has been shared with the front desk team and will surely improve our services.

6/10 Okay

Harpreet

Stayed 3 nights in Jan 2024

10/10 Excellent

Jazlyn

It was super friendly and clean
Stayed 1 night in Jan 2024
Response from Myle on Jan 29, 2024
Thank you Jazlyn for your review. We are glad you had a 5/5 stay with us. we look forward to hosting you again soon.

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Myle on Jan 29, 2024
We are happy to see that you had a 5-star experience Jarrod. Thank you for sharing. We look forward to hosting you again whenever your travels bring you back to Edmonton.

8/10 Good

Cindy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at this hotel when we have events to attend at the Expo Centre. We like the easy access to the Expo and the hotel is clean and quiet with comfortable beds! One thing we would suggest is perhaps considering including the breakfast buffet in the price of the stay like many other hotels do.
Stayed 2 nights in Jan 2024
Response from Guest Service Agent on Jan 23, 2024
Dear Cindy,Thank you for your positive review and 4/5 rating regarding our hotel's cleanliness and bedding. We will passed your suggestion regarding the breakfast options to our hotel management for consideration. Your input is crucial to us and we're grateful for the opportunity to improve. We hope you'll come back and stay with us whenever your travels bring you back to Edmonton.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Andrea

Stayed 2 nights in Jan 2024
Response from Myle on Jan 29, 2024
Thank you so much for your rating Andrea. We love getting feedback from all our valued guest so please let us know where we can improve to make your stay a 5-satar experience. We look forward to hosting you again soon.

8/10 Good

Tammy, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Myle on Jan 22, 2024
Dear Tammy,Thank you for leaving us a rating. Please let us know where we can improve. We hope you will give us another opportunity to make your stay a 5 star experience.

8/10 Good

Mehran

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good choice for a business trip.
Stayed 2 nights in Jan 2024
Response from Myle on Jan 22, 2024
Dear Mehran,Thank you for leaving us a review. We are glad to know our hotel is a good choice for your business trip. We hope to serve you again whenever your travels bring you back to Edmonton.

6/10 Okay

Chatsuda

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Myle on Jan 22, 2024
Dear Chatsuda,Thank you for leaving us a rating. Please let us know where we can improve. We hope you will give us another opportunity to make your stay a 5 star experience.

6/10 Okay

ashkan

Stayed 3 nights in Jan 2024

8/10 Good

Jennifer

Stayed 1 night in Jan 2024

4/10 Poor

??????

Stayed 3 nights in Jan 2024
Response from Myle on Jan 22, 2024
Thank you for leaving us a rating. Please let us know where we can improve. We hope you will give us another opportunity to make your stay a 5 star experience.

10/10 Excellent

Nicolas

Stayed 3 nights in Dec 2023
Response from Myle on Jan 29, 2024
We're happy to see that you had a 10-star guest experience. We are glad that valued guests like yours had a great stay with us. We'd love to have you back soon.

10/10 Excellent

Rebbecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed one night for business. Good experience.
Stayed 1 night in Nov 2023
Response from Myle on Jan 15, 2024
Dear Rebecca,Thank you so much for your 5-star review. We are thrilled to know you had a good experience. We look forward to welcoming you again whenever your travels bring you back to the area.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you so much for taking the time to leave us a rating Glenn. At your convenience, please let us know where we may improve to make your next visit a 10/10 experience.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
Last minute Christmas Day booking. Overall satisfied. The hotel is a little dated but still decent. We liked that it was walking distance to the casino. There’s also a restaurant on site which we didn’t visit due to it being Christmas Day. The staff was friendly . Like the security of scanning key card to get to elevators and rooms.
Stayed 1 night in Dec 2023
Response from Myle on Jan 29, 2024
Thank you Melissa for taking the time to leave us a review. We are glad you enjoyed your stay with us. We hope that your next visit will be a 10/10 guest experience.

10/10 Excellent

angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay

6/10 Okay

Kirk

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
Parking lot was covered in garbage and cigarette butt all over the front entrance
Stayed 3 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you for your review. We shared your feedback about the garbage and cigarette butt to our maintenance and housekeeping team to maintain a clean and fresh atmosphere for all our valued guests. Thank you so much for taking the time to let us know, we really appreciate it. We hope to have another opportunity in hosting you again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad taste breakfast.
The staff was fine. The room average. The major problem we had was the 10 dollar charge for the same breakfast we get for free at all the other hotels we stay at. Unless that changes we won’t be booking at Four Points again. To many better options.
Stayed 2 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you for taking the time to leave us a review. We appreciate you leaving us your feedback. Our hotel offer a full breakfast buffet for 10 everyday and I am sorry that this was not to your satisfaction. We do hope we have another opportunity is hosting you again.

10/10 Excellent

R. Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Myle on Jan 29, 2024
We are so grateful for the 10/10 rating R. Wade. Thanks for sharing your rating with us. We look forward to hosting you again soon.

10/10 Excellent

Ses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you so much for taking the time to leave an excellent rating, Ses. We really appreciate the business. We look forward to hosting you again soon.

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023
Response from Myle on Jan 29, 2024
Thank you for the 10/10 rating Ryan. We really appreciate you taking the time to leave us a rating. It means a lot to the team, and we'd love to have you back soon.

10/10 Excellent

R. Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good
Stayed 1 night in Dec 2023
Response from Myle on Jan 29, 2024
We really appreciate you taking the time to leave us a 10/10 rating. It means a lot to the whole team, and we'd love to have you back very soon.

10/10 Excellent

Ttim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Myle on Jan 29, 2024
Thank you so much for your 10/10 rating Ttim. It means a lot to us. We look forward to seeing you again soon.

8/10 Good

Ron

10/10 Excellent

Renee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Fantastic staff!
Stayed 2 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you so much for taking the time to leave a review about our excellent service. We look forward to making you another excellent stay soon.