Ratings based on 954 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Convenient to downtown

Posted 8-Feb-2016
Pros: Comfy bed.
Cons: The elevator is a bit dodgy, and it's annoying to pay separate for parking but I understand why.
Location: Downtown Edmonton, a couple of blocks from the Legislature and the river valley.
A nice comfortable bed in this hotel conveniently located downtown. I have stayed here a couple of times over the last few years and have found it a reasonable rate for a nice place to sleep.
3 out of 5
Recommended
for Everyone
by A verified traveller from Peace River

Okay

Posted 7-Feb-2016
Just okay. Older hotel, but clean. Age showing. Charges for self parking was a factor for others not booking there.
Comment from Hotel Management
8-Feb-2016 by Management, Hotel Management
Dear Turk, Thank you very much for your feedback. We hope you give us another opportunity in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice clean and comfy

Posted 2-Feb-2016
Nice clean comfy hotel. The only problem was a group of loud drunk people kept me up all night. The front desk people did their best to keep it under control.
Comment from Hotel Management
7-Feb-2016 by Management, Hotel Management
Dear guest, Thank you very much for your feedback. The Front Desk appreciates your understanding and kind words.
2 out of 5
by A verified traveller from alberta

Never Again

Posted 31-Jan-2016
The walls at this hotel are paper thin, I was in town for surgery and was kept up all night by our neighbours and drunk people in the hallway. Won't be staying here again. Equally, the shower was not cleaned very well as there was someone else's hair in it when we checked in.
Comment from Hotel Management
7-Feb-2016 by Management, Hotel Management
Dear guest, Thank you for your feedback. Your comment does not specify if you called the Front Desk to inform of your observations and give us the opportunity to take action. I forwarded your observations to each appropriate department. Our guests' comfort is a number one priority.
3 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Broken elevator. Uncomfortable bed.

Posted 27-Jan-2016
The only elevator was out of service and since we are on the fourth floor- we had to use the stairs a lot- terrible! The bed and pillows were so uncomfortable. Also, when we entered the room and used the sink- it wouldn't drain but a call to the receptionist took care of that- they sent a maintenance person right away. The location is great- right downtown, just off Jasper Ave and a quiet street. Short walking distance to tons of food places as coffee places. Staff was excellent.
Comment from Hotel Management
7-Feb-2016 by Management, Hotel Management
Dear Erica, Thank you very much for having stayed at our property and happy to hear you took advantage of our wonderful location. We would love to be of service to you again next time you visit our beautiful city of Edmonton.
2 out of 5
by A verified traveller

Poor location

Posted 27-Jan-2016
The elevator was out of service the entire week, charged $15 a day parking. Really! Didn't feel safe in that part of the inner city. Had to travel outside the hotel for meals. The restaurant was closed...
Comment from Hotel Management
7-Feb-2016 by Management, Hotel Management
Dear guest, I have forwarded your observations to the appropriate departments. Thank you for your feedback.
2 out of 5
by A verified traveller

disappointing

Posted 25-Jan-2016
cheap for a downtown hotel but not worth it. definitely not coming back
Comment from Hotel Management
8-Feb-2016 by Management, Hotel Management
Dear guest, We are sad to hear your stay at our property was not what you expected. We hope you will give us another opportunity.
3 out of 5
by A verified traveller from Ft. McMurray

Out dated and in need of some up keep

Posted 22-Jan-2016
No elevator and had to pay for parking 15$ per day . If I had known that when I booked I would have paid the 15 dollars for a better hotel with free parking . Staff was pleasant .
Comment from Hotel Management
7-Feb-2016 by Management, Hotel Management
Dear Chad, Thank you very much for your feedback. I have forwarded your observations to the appropriate departments.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great downtown location

Posted 7-Dec-2015
Close to downtown activities and LRT. Lots of shops and coffee bars nearby. Quiet and accommodating.
Comment from Hotel Management
12-Dec-2015 by Management, Hotel Management
Dear JL, We are happy to hear you took advantage of our wonderful location. We hope to be of service to you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Dec-2015
Enjoyed our stay, it is a well kept older hotel. Only downside was the expensive parking in the parkade adjoining the hotel.
Comment from Hotel Management
12-Dec-2015 by Management, Hotel Management
Dear Guest, Thank you for your visit to our property. I have forwarded your observation to the sales team for review.