Ratings based on 1,070 Verified Reviews

3.5 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller fromP

alright hotel

Posted 21-Feb-2017
Close to downtown amenities, but the hotel needs a serious upgrade. Staff were less than friendly and the lobby elevator is incredibly sketchy. For $140/night I expected a MUCH nicer hotel. Parking need to be revised for those of us who don't drive little cars and can't fit our trucks into the tight space the hotel offers.
4out of 5
Recommended
for Everyone
by A verified traveller fromAlberta

Close to everything downtown

Posted 20-Feb-2017
Pros: Location
Close to everything, can walk to Rogers Place, pubs, shopping. Not an amazing luxury hotel, but does the job for a night, inexpensive, clean.
Comment from Hotel Management
22-Feb-2017 by Management, Hotel Management
Dear guest, Thank you for your feedback. We are happy to see you took advantage of our great location. Please let us be of service to you again on your next visit to Edmonton.
4out of 5
Recommended
for Everyone
by A verified traveller fromCalgary

Perfect walk to Rodgers Place

Posted 20-Feb-2017
Staff was friendly and super efficient. Rooms were super clean. Elevator was slow and small. Put a ice maker on each floor we heard several times. We had one on our floor
Comment from Hotel Management
22-Feb-2017 by Management, Hotel Management
Dear Tracy, Thank you very much for your visit. I will let the staff know that their work is appreciated. The elevator will soon undergo a thorough maintenance check in the near future. Please keep come again, we will be happy to host you.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2017
Exactly what I was looking for, downtown, walking distance from Rogers Place. Cheap, comfortable and quiet. Wasn't pleased that I had to pay extra for parking and that there is no restaurant in this hotel.
Comment from Hotel Management
19-Feb-2017 by Management, Hotel Management
Dear guest, We are happy to hear you took advantage of our great location. We hope to be of service to you again in the near future.
1out of 5
by A verified traveller

Stay else where

Posted 11-Feb-2017
Pros: Location
Cons: Everything
Check in was fine, downhill from there. Heater had a horrible loud squealing noise, so had to sleep without it on. In the shower, the cold and hot taps were reversed, so hot was cold, cold was hot. It is a non smoking hotel, which is important to me for health reasons but when I went to check out, the desk employee was out having a smoke. He came right inside smelling so strongly of smoke that i was ill for the rest of the day. When you smoke, do it on your break! location and price were good, but there are much better options in the area.
Comment from Hotel Management
19-Feb-2017 by Management, Hotel Management
Dear guest, Thank you for your feedback. I have forwarded your observations to the appropriate departments for review and action. It is of most importance to us that all of our guests are satisfied during their stay.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Feb-2017
Good clean room. nice and close to the arena and lots of nearby food options
Comment from Hotel Management
19-Feb-2017 by Management, Hotel Management
Dear guest, Thank you very much for having stayed with us and that you were able to take advantage of our great location. Please come back soon and experiment more of what Edmonton has to offer.
4out of 5
Recommended
for Everyone
by A verified traveller fromCalgary

It was nice we were close to Rogers Place,

Posted 24-Jan-2017
Pros: The price was good, clean, close to all that we wanted to see and do
The room was clean, close to Rogers Place, a very nice restaurant close by.
Comment from Hotel Management
19-Feb-2017 by Management, Hotel Management
Dear guest, Thank you for having stayed with us. We would be happy to see you again soon.
5out of 5
Recommended
for Everyone
by A verified traveller

Very Clean

Posted 23-Jan-2017
Pros: Very clean
Cons: None
Location: Very central location, very close to where I needed to be
Very clean, nice and friendly staff. Very much enjoyed the stay.
Comment from Hotel Management
19-Feb-2017 by Management, Hotel Management
Dear guest, We are happy to gear you had a pleasant stay during your visit in Edmonton. We hope to be the property of your choice every time you visit our city.
3out of 5
by A verified traveller

Decent hotel, terrible wifi

Posted 18-Jan-2017
Cons: Internet
Just terrible internet. slowest ever. If you are booking this place to get some work done - reconsider. Otherwise, the hotel is just fine. Standard hotel, nothing fancy. As advertised.
Comment from Hotel Management
19-Feb-2017 by Management, Hotel Management
Dear guest, We have changed our internet provider. Please keep us in mind next time you visit Edmonton
3out of 5
Recommended
for Everyone
by A verified traveller fromEdmonton

Basic clean hotel in downtown. Old fashioned decor

Posted 2-Jan-2017
Pros: Location. Inexpensive
Cons: Bathrooms. Lighting
Location: Good downtown location, near government offices.
Old fashioned decor but basically clean. Needs upgrading throughout, but cheap and relatively quiet.
Comment from Hotel Management
19-Feb-2017 by Management, Hotel Management
Dear guest, We are glad to hear you had a pleasant stay at our property. I have forwarded your observations to our Maintenance Department to make sure all our bathrooms and lighting are in proper working conditions. Higher management is on the last stages of decision making regarding our soon to come renovations. Please keep tuned in.