All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Heat was on full blast, ac didn’t work to correct the heat, lived with window open when I complained nothing was done
Devin
Stayed 5 nights in Jan 2024
Response from Krish on Mar 26, 2024
Hello Devin !We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish ManiGeneral Manager
6/10 Okay
Jj
Travelled with family and small children, Travelled with pets
Mar 24, 2024
Liked: Staff & service, amenities
The hotel stay was okay .i thought there was complimentary breakfast but to my disappointment no luck .the bed in my dog friendly room left my back in agony but other then that it wasnt to bad
Jj
Stayed 2 nights in Mar 2024
Response from Krish on Mar 26, 2024
Hello !We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish ManiGeneral Manager
6/10 Okay
Peter
Travelled with family
Mar 24, 2024
Old. Needs updating
Peter
Stayed 1 night in Mar 2024
Response from Krish on Mar 26, 2024
Hello Peter !We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish ManiGeneral Manager
Hello Dean, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
10/10 Excellent
Rhea
Mar 21, 2024
Liked: Cleanliness
Everything is good, just a minor thing about the tub, its clogged.
Rhea
Stayed 2 nights in Mar 2024
Response from Krish on Mar 21, 2024
Hello Rhea, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. Your experience with the clogged bathtub shall be addressed immediately. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
2/10 Terrible
Terry
Business traveller
Mar 19, 2024
Disliked: Property conditions & facilities
Place stunk of curry. People cooking curry dishes in there room. Old, run down. Never again.
Terry
Stayed 4 nights in Mar 2024
Response from Krish on Mar 19, 2024
Hello Terry !We are sorry that you are disappointed but appreciate your feedback about the odor that you encountered. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish Mani, General Manager
6/10 Okay
Elton
Travelled with family and small children
Mar 19, 2024
Liked: Cleanliness, amenities
Check out was very slow could have more staff to help, One guy working and running to each room to check for damages and people were lining up. Long wait
Elton
Stayed 2 nights in Mar 2024
Response from Krish on Mar 19, 2024
Hello Elton !We are sorry that you are disappointed but appreciate your feedback. We shall absolutely make sire that our departure experience is as good as the arrival and stay experience. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish ManiGeneral Manager
8/10 Good
Delilah
Travelled with family
Mar 18, 2024
Liked: Cleanliness, staff & service, amenities
Good and content
Delilah
Stayed 3 nights in Mar 2024
Response from Krish on Mar 18, 2024
Hello Deliah, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
Hello Nuri !We are sorry that you are disappointed but would have appreciate it more if you had raised your concerns during your stay here instead of posting a poor survey after your departure.If there was any specific area which did not meet your expectation, please feel free to connect with me by calling the hotel - would appreciate candid feedback. We are committed to providing you with a great experience for all guests and hopefully your next experience in the hotel you stay in would be better. Sincere regards Krish Mani General Manager
We were able to stay here after cancelling at another hotel. This one was clean and the service was good. The only thing that could have been better for controlling the temperature in the room. We did have a window that opened.
Shara
Stayed 2 nights in Mar 2024
Response from Krish on Mar 18, 2024
Hello Shara, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
6/10 Okay
Carlee
Travelled with family
Mar 17, 2024
Disliked: Amenities
Carlee
Stayed 1 night in Mar 2024
Response from Krish on Mar 18, 2024
Carlee, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish Mani, General Manager
Its very old and run down hotel. But the staff was very nice. It was alright i guess. But carpets were nasty, microwave was old and not working properly. Wont be back but its decent for a night stay if you are out of options
Majlinda
Stayed 1 night in Mar 2024
Response from Krish on Mar 16, 2024
Hello !We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope y give us another chance in the futureKrish
10/10 Excellent
Hazel
Mar 14, 2024
Liked: Cleanliness
Great place
Hazel
Stayed 1 night in Mar 2024
Response from Krish on Mar 15, 2024
Hello Hazel, We appreciate your positive feedback about your stay. Feedback like these are critical to our ambassador’s morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Radisson Hotel West Edmonton and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that. We will for sure share it with our team members and are eager to welcome you back. Krish ManiGeneral Manager
8/10 Good
Eric
Mar 12, 2024
Liked: Cleanliness, staff & service, amenities
Older hotel in a convenient location. Overall great value.
Eric
Stayed 2 nights in Feb 2024
Response from Krish on Mar 12, 2024
Hello Eric, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
6/10 Okay
Krista
Mar 10, 2024
Disliked: Property conditions & facilities
Outdated , beds very uncomfortable. Room oddly spacious.
Krista
Stayed 2 nights in Mar 2024
Response from Krish on Mar 11, 2024
Hello Krista ! We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Krish Mani General Manager
6/10 Okay
garnet
Mar 6, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
ceiling in room like there was a leak, and wallpaper peeling off in the area of leak
garnet
Stayed 5 nights in Mar 2024
Response from Krish on Mar 7, 2024
Hello Garnet !We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish Mani General Manager
6/10 Okay
victor
Mar 5, 2024
Liked: Staff & service
victor
Stayed 2 nights in Mar 2024
Response from Krish on Mar 7, 2024
Hello Victor ! We are sorry that you are disappointed but appreciate your feedback. If there was any specific area which did not meet your expectation, please feel free to connect with me by calling the hotel - would appreciate candid feedback. We are committed to providing you with a great experience and hope you give us another chance in the future Krish Mani General Manager
8/10 Good
Mike
Mar 4, 2024
Mike
Stayed 2 nights in Mar 2024
Response from Krish on Mar 26, 2024
Hello Mike, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
Hello Disa, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
Hello Tiffany, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
6/10 Okay
Shahriar Maqbul
Travelled with family, Travelled with partner
Mar 3, 2024
Below average when compared to Middle Eastern Radissons and South East Asian Radissons. Otherwise okay when compared to Alberta Hotels.
Shahriar Maqbul
Stayed 1 night in Mar 2024
Response from Krish on Mar 4, 2024
Hello !We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish Mani General Manager
Great staff, didnt have any real problems only took off a star because the building itsself could be in better condition. (Rips in wall paper, drafty windows and bad mud and stucco repairs in the room) everything else was perfectly fine ! Pool was great, price was great was easily able to get food delivery !
Crystal
Stayed 1 night in Mar 2024
Response from Krish on Mar 3, 2024
Hello Crystal !Thank you for sharing a review of your recent stay. My staff and I strive to ensure that not only our service but our overall decor and condition of our hotel exceeds our valued guests expectations. We are eagerly anticipating various upgrades to the property, which I feel will enhance the overall look and make for a much more appealing atmosphere.I would love an opportunity of welcoming you back once our upgrades have been completed. Sincerely,Krish ManiGeneral Manager
8/10 Good
Robert
Mar 2, 2024
Robert
Stayed 2 nights in Feb 2024
Response from Krish on Mar 3, 2024
Hello Robert, Hello Dawn, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
Hello Meagan, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
Hello Lyric, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
It’s easily accessible lots of parking conveniently located to where I wanted to be. There is a foot smell in the room but it’s probably the old carpet. No bugs. Big room that was reasonably priced. I just needed a clean place to sleep. The room was quiet and the staff were nice.
Terri
Stayed 1 night in Feb 2024
Response from Krish on Mar 2, 2024
Hello Terri, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
8/10 Good
Oludamilola
Travelled with family and small children
Feb 27, 2024
Liked: Staff & service
Very nice and helpful staff. They were always happy to help and make sure we had a good stay.
Property is old and sure needs some renovation.
Oludamilola
Stayed 3 nights in Feb 2024
Response from Krish on Feb 27, 2024
Hello, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
6/10 Okay
Ken
Feb 26, 2024
Liked: Staff & service
Disliked: Cleanliness
Ken
Stayed 4 nights in Feb 2024
Response from Krish on Feb 27, 2024
Hello Ken, We are sorry that you are disappointed but appreciate your feedback. If there was any specific area which did not meet your expectation, please feel free to connect with me by calling the hotel - would appreciate candid feedback. We are committed to providing you with a great experience and hope you give us another chance in the future Krish Mani General Manager
Hello Reid, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
8/10 Good
Greg
Travelled with partner
Feb 25, 2024
Liked: Cleanliness, staff & service, amenities
Property is dated but had a good stay. Staff were friendly and beds were comfy. Will stay here again.
Greg
Stayed 1 night in Feb 2024
Response from Krish on Feb 26, 2024
Hello Greg, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
10/10 Excellent
Greg
Travelled with partner
Feb 25, 2024
Liked: Cleanliness, staff & service, amenities
Hotel and property are dated but still had a very nice stay. Room was clean and comfortable. Will stay here again
Greg
Stayed 1 night in Feb 2024
Response from Krish on Feb 26, 2024
Hello Greg !We appreciate your positive feedback about your stay. Feedback like these are critical to our ambassador’s morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Radisson Hotel West Edmonton and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that. We will for sure share it with our team members and are eager to welcome you back. Krish ManiGeneral Manager
Hello Clifton !We appreciate your positive feedback about your stay. Feedback like these are critical to our ambassador’s morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Radisson Hotel West Edmonton and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that. We will for sure share it with our team members and are eager to welcome you back. Krish ManiGeneral Manager
8/10 Good
Khalid
Feb 24, 2024
Liked: Staff & service
Khalid
Stayed 1 night in Feb 2024
Response from Krish on Feb 26, 2024
Hello Khaled, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
The room is great. The front desk staff is amazing. The bathroom was cloaked and mo light bulb inside.
I would recommend the housekeepers do a better job cleaning.
Jacobo
Stayed 3 nights in Feb 2024
Response from Krish on Feb 25, 2024
Hello Jacobo, We are sorry that you are disappointed but appreciate your feedback. . In the meantime, we shall continue to address the cleanliness concerns that you have indicated. Please feel free to connect with me by calling the hotel - appreciate candid feedback about our front line associates - they will be very happy to see your comments. We are committed to providing you with a great experience and hope you give us another chance in the future Krish Mani General Manager
10/10 Excellent
Shirley
Feb 23, 2024
Shirley
Stayed 1 night in Feb 2024
Response from Krish on Mar 21, 2024
Hello Shirley, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
Rooms are very outdated, shower was falling apart. I will not stay at the radisson again.
Kimberly
Stayed 4 nights in Feb 2024
Response from Krish on Feb 25, 2024
Hello Kimberly, Thank you for sharing a review of your recent stay. My staff and I strive to ensure that not only our service but our overall decor and condition of our hotel exceeds our valued guests expectations and I sincerely regret that we have fallen short. We are eagerly anticipating various upgrades to the property, which I feel will enhance the overall look and make for a much more appealing atmosphere.Should you ever return to the area, please feel free to contact me directly as it would be our pleasure to ensure you have a more memorable stay.Sincerely,Krish Mani
Hello Shaun, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
8/10 Good
Sabrina, Bonnyville
Travelled with family and small children, Travelled with pets
Very accommodating with pets, friendly staff upon arrival
Sabrina
Stayed 1 night in Jan 2024
Response from Krish on Feb 22, 2024
Dear Sabrina, Thank you for sharing your recent experience at Radisson Hotel & Conference Centre West Edmonton. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding your experience with the Front Desk. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below. Sincerely, Krish ManiGeneral Manager
2/10 Terrible
Aubrey
Feb 21, 2024
Aubrey
Stayed 1 night in Feb 2024
Response from Krish on Mar 21, 2024
Hello Aubrey ! We are sorry that you are disappointed but appreciate your feedback. If there was any specific area which did not meet your expectation, please feel free to connect with me by calling the hotel - would appreciate candid feedback. We are committed to providing you with a great experience and hope you give us another chance in the future Krish Mani General Manager
10/10 Excellent
Dave D, La Crête
Feb 20, 2024
Liked: Property conditions & facilities
Dave D
Stayed 2 nights in Feb 2024
Response from Krish on Feb 22, 2024
Hello Dave, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
Hello Faye, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
The room we stayed in was clean. The overall property is clean as well. The location (Radisson West) is close to west Edmonton mall and other restaurants and grocery stores.
Maricris
Stayed 2 nights in Feb 2024
Response from Krish on Feb 21, 2024
Hello Maricris,Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
8/10 Good
CESAR R. CUADRADO
Travelled with family and small children, Travelled with pets
Excellent staff, friendly, smiling, informative and helpful.
CESAR R. CUADRADO
Stayed 3 nights in Feb 2024
Response from Krish on Feb 20, 2024
Hello Cesar, We appreciate your positive feedback about your stay. Feedback like these are critical to our ambassador’s morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. We will for sure share it with our team members and are eager to welcome you back. Krish ManiGeneral Manager
Hello Kam !Thank you so much for not only choosing to stay with us, but for providing us with ways that we may better enhance your overall experience. Your satisfaction is important to us and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. See you soon !Krish Mani General Manager
Very outdated, the bathtub was very old and dirt stained and on the outside of the property there were use needles lying around, will not be staying here ever again.
Pat
Stayed 2 nights in Feb 2024
Response from Krish on Feb 20, 2024
Hello Pat, We are sorry that you are disappointed but appreciate your candid feedback. If you have any specific feedback about guest services at our property please feel free to reach out to me by calling the hotel. We are committed to providing great experiences and hope you give us another chance in the future Krish Mani General Manager
10/10 Excellent
Heleana
Feb 19, 2024
Heleana
Stayed 2 nights in Feb 2024
Response from Krish on Mar 21, 2024
Hello Heleana, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
10/10 Excellent
Angus
Feb 19, 2024
Liked: Cleanliness, staff & service
Great rooms, looking forward to renovations in the tower common area and pool.
Angus
Stayed 2 nights in Feb 2024
Response from Krish on Feb 20, 2024
Dear Angus, Thank you for sharing your recent experience at Radisson Hotel & Conference Centre West Edmonton. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below. Sincerely, Krish ManiGeneral Manager
10/10 Excellent
Malanie
Travelled with family
Feb 18, 2024
Liked: Amenities
Nice place
Malanie
Stayed 1 night in Feb 2024
Response from Krish on Feb 19, 2024
Hello Malanie, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
10/10 Excellent
Kate
Feb 18, 2024
Kate
Stayed 1 night in Feb 2024
Response from Krish on Mar 21, 2024
Hello Kate, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager
Overall I had a good stay. But rooms could’ve been cleaner and smelled a little better. But I’d stay again. For the price it’s totally worth it. Staff was great.
Laura
Stayed 3 nights in Feb 2024
Response from Krish on Feb 19, 2024
Hello Dawn, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your feedback. We sincerely appreciate your feedback and shall have a closer look at our housekeeping processes. Thank you for your comments about our team - I am sure they will be elated to read this. Looking forward to seeing you again ! Krish Mani General Manager