Exterior

Reviews of Best Western Plus South Edmonton Inn & Suites

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1012 reviews" "
Rating 8 - Good. 297 out of 1012 reviews" "
Rating 6 - Okay. 125 out of 1012 reviews" "
Rating 4 - Poor. 75 out of 1012 reviews" "
Rating 2 - Terrible. 66 out of 1012 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfy, good stay over all
Stayed 1 night in Mar 2024
Response from Peter on Mar 27, 2024
Hi Lyndsay,Thank you for the awesome review. We look forward to seeing you again.Sincerely,Peter SmithGeneral Manager

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter on Mar 27, 2024
Hi Andrew I am sad to see this review. Did you report any issues to our Team at the Front Desk as your review provides no specific details that lead to this rating.Sincerely,Peter SmithGeneral Manager

6/10 Okay

Kagney

Stayed 1 night in Mar 2024
Response from Front desk Team on Mar 27, 2024
Hello Kagney,Thank you for staying with us . I apologize for any inconvenience hope to see you again in future.Stay Safe,Thank you

10/10 Excellent

Victoria-lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice! The staff was so nice and the breakfast was sooo good too! Will stay there again in the future
Stayed 2 nights in Mar 2024
Response from Peter on Mar 25, 2024
Hi Victoria-LeeThank you for the Awesome Review.We look forward to seeing you again soon.Peter SmithGeneral Manager

6/10 Okay

Leon

Liked: Staff & service, property conditions & facilities
I liked the rooms but wasnt happy the pool was under renovations
Stayed 5 nights in Mar 2024
Response from Peter on Mar 24, 2024
Hi Leon,Thank you for the review. We hope to see you again soon.

6/10 Okay

Daniel Fai Kit

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean but it is a bit outdated
Stayed 3 nights in Mar 2024
Response from Peter on Mar 24, 2024
Hello Daniel,Thank you for the review. As you saw on your stay we have begun a total property renovation beginning with our pool. We look forward to hosting you again soon.Peter Smith,General Manager

2/10 Terrible

Nicholas, Fort McMurray

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They gave us a room clearly designed for handicapped people. The shower was so low, I couldn’t shower properly, no place to put the soap when showering. Very uncomfortable. The room is suited for handicapped individuals, it would make it easy for them
Stayed 1 night in Mar 2024
Response from Peter on Mar 23, 2024
Hi Nicholas,I see that YOU booked this room, and we did not assign it to you. May I suggest that you pay closer attention to the room type being booked? That may help you in your future booking decisions.Regards,Peter SmithGeneral Manager

10/10 Excellent

starsky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast, and staff was excellent in answering my questions I would definitely stay there agai ln
Stayed 2 nights in Mar 2024
Response from Peter on Mar 22, 2024
Hi Starsky,Thank you for the Awesome review.Peter SmithGeneral Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Property conditions & facilities
Very nice & quiet
Stayed 1 night in Mar 2024
Response from Peter on Mar 18, 2024
Hi Andrew,Thank you for the Awesome Review.Sincerely,Peter SmithGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flew down for medical. Was not too far from airport and very close to clinic. Convenient and great hotel.
Stayed 1 night in Mar 2024
Response from Peter on Mar 15, 2024
Hi Nicole,Thank you for the Awesome ReviewPeter SmithGeneral Manager

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Friendly staff. Clean.
Stayed 1 night in Mar 2024
Response from Peter on Mar 14, 2024
Hi Josh,Thank you for the Awesome Review!Peter SmithGeneral Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay. Room was clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Peter on Mar 12, 2024
Hi Alexander,Thank you for the awesome review!

8/10 Good

Camilla

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is fine. Breakfast are great! Customer service are not as friendly , I called 3x , hang up twice , from inside room, called front desk , just keep ringing for a long time until you call from their outside phone number for my concern. Overall the hotel is clean.
Stayed 1 night in Mar 2024
Response from Peter on Mar 11, 2024
Hi Camilla,Thank you for the great Review. I will be using this information as a coaching tool to ensure it does not happen again.We look forward to seeing you again!Peter SmithGeneral Manager

2/10 Terrible

Carlyn

Stayed 2 nights in Mar 2024

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was good and the rooms were clean. The shower pressure was low. The carpet and decor is tired and could use an update but it’s clean.
Stayed 3 nights in Feb 2024
Response from Peter on Mar 1, 2024
Hi Janice,Thank you for the great reviewPeter Smith,General Manager

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool was not open for public use, my kids were looking forward to it. It would be awesome if that information is available during the time of booking.
Stayed 2 nights in Feb 2024
Response from Peter on Feb 27, 2024
Hi Vijay,Thank you for the Awesome Review.Peter Smith,General Manager

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and we had a big snow storm and they were out bright and early cleaning the walks and parking lot.
Stayed 1 night in Feb 2024
Response from Peter on Feb 27, 2024
Hi Elaine,Thank you for the Awesome review.Peter Smith,General Manager

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter on Feb 27, 2024
Hi Mai,Thank you for the Awesome review.Peter Smith,General Manager

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Peter on Feb 25, 2024
Hi Curtis,Thank you for the Awesome Review

2/10 Terrible

Carolyn

Stayed 3 nights in Feb 2024
Response from Peter on Mar 21, 2024
Hi Carolyn,I am sorry to hear that your stay was not up to your expectations. Are you able to share with me some specifics that lead you to this rating?Peter SmithGeneral Manager

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean, quite very friendly and helpful staff. Close to restaurants, shopping and easy access to main highway
Stayed 2 nights in Feb 2024
Response from Peter on Feb 20, 2024
Hi Rhonda,Thank you for the great ReviewPeter SmithGeneral Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Peter on Feb 19, 2024
Hello RyanThank you for the Awesome Review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful
Stayed 2 nights in Feb 2024
Response from Peter on Feb 23, 2024
Hi Jan,Thank you for the Awesome Review.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The room was quiet - the breakfast was exceptional. Will certainly stay in Best Western Plus hotels again.
Stayed 2 nights in Feb 2024
Response from Peter on Feb 19, 2024
Hello Richard,Thank you for the Awesome Review

8/10 Good

Remonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The building is an older one but things were clean. We especially enjoyed the hot tub in the room. The breakfast offered was also good.
Stayed 1 night in Feb 2024
Response from Peter on Feb 16, 2024
Hi Remonia,Thank you for the Awesome Review

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Dec 2023
Response from Peter on Feb 15, 2024
Hi Mark,Thank you for the Awesome Review

10/10 Excellent

Susan

My stay exceeded my expectations. Great value. Friendly staff and my room was brighter and larger than expected.
Stayed 2 nights in Feb 2024
Response from Front desk Team on Feb 14, 2024
Hello Susan,Thank you for choosing us glad to hear that you enjoyed your stay hope to see you again .Stay safeThank you

10/10 Excellent

Dolores

Stayed 2 nights in Feb 2024
Response from Peter on Mar 21, 2024
Hi Dolores,Thank you for the Awesome ReviewPeter SmithGeneral Manager

10/10 Excellent

Nnamdi

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place.
Stayed 1 night in Feb 2024
Response from Peter on Feb 9, 2024
Thank you for the Awesome Review

6/10 Okay

Shishpal

Stayed 1 night in Feb 2024
Response from Peter on Feb 8, 2024
Thank you for the review.What could we have done better to make your stay a 5/5?

10/10 Excellent

nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Friendly staff. Good breakfast selection.
Stayed 1 night in Feb 2024
Response from Peter on Feb 5, 2024
Hi Nikki,Thank you for the awesome review

8/10 Good

Dakai

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Peter on Jan 31, 2024
Thank you for the awesome review

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No notice on Expedia that I could find stating that pool and hot tub closed. I only choose this property because of those features. I would not have stayed here had I known the facility was under renovation or repair. Makes the hotel worth much less.
Response from Peter on Jan 29, 2024
Hi David,I am sorry to hear about your experience. I can assure you though that it clearly states on Expedia that our pool is closed. It has been on there since we had to close the pool in Mid January, and I check the listing 3 times a week to ensure that it is till listed as closed.

4/10 Poor

Jesse

Stayed 1 night in Jan 2024
Response from Peter on Mar 20, 2024
Hi Jesse,I am sorry that we did not exceed your expectations during your stay.I do hope that you will allow us another opportunity to provide you with Heroic Hospitality.

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expedia did not have updated pool closure on booking
Stayed 1 night in Jan 2024
Response from Peter on Jan 26, 2024
Hi Jennifer,I am sorry to hear about this but, I can assure you that all of our online sites state that our pool is closed

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, convenient
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you for the awesome ReviewPeter SmithGeneral manager

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Peter on Feb 10, 2024
Hi Mark,Thank you for the Awesome Review

10/10 Excellent

QingLin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Peter on Jan 25, 2024
Thank you for the awesome ReviewPeter SmithGeneral manager

8/10 Good

Lynsey

Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you for the awesome ReviewPeter SmithGeneral manager

6/10 Okay

Keith

Stayed 1 night in Jan 2024
Response from Peter on Feb 9, 2024
Thank you for the Review Keith.I am sorry we did not meet your expectations. Hopefully you will give us another chance to provide you with heroic Hospitality

6/10 Okay

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Both pool and hot tub were down. Hotel room needed updating. Toilet paper dispenser was rusty and bent etc. excellent continental breakfast and was very clean.
Stayed 1 night in Jan 2024
Response from Peter on Jan 19, 2024
Hi Jacob,Thank you for taking the time to review our Property. As we are in the beginning stages of a total renovation, I do apologize for the pool being out of service, and the Hotel showing it's age. As I stated though we are in a renovation period so, that will all be changing. I am happy to hear that you enjoyed our breakfast though.I do hope you provide us another opportunity to give you Heroic Hospitality in the future.Peter SmithGeneral Manager

10/10 Excellent

Qingping

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter on Jan 19, 2024
Thank you for the Amazing Review.Peter SmithGeneral Manager

8/10 Good

Karieann

Stayed 1 night in Jan 2024
Response from Peter on Jan 19, 2024
Thank you for the awesome review.Peter SmithGeneral Manager

10/10 Excellent

Kerstin

Stayed 1 night in Jan 2024
Response from Peter on Jan 19, 2024
Thank you for the Great ReviewPeter SmithGeneral Manager

8/10 Good

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and needs repairs but overall pretty good
Stayed 1 night in Jan 2024
Response from Peter on Jan 19, 2024
Thank you for the Great ReviewPeter SmithGeneral Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Peter on Jan 19, 2024
Thank you for the Great ReviewPeter SmithGeneral Manager

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and breakfast is awesome!
Stayed 1 night in Jan 2024
Response from Peter on Jan 19, 2024
Thank you for the Great ReviewPeter SmithGeneral Manager

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service right from the check in till you left.
Stayed 1 night in Dec 2023
Response from Peter on Jan 19, 2024
Thank you for the Great ReviewPeter SmithGeneral Manager

8/10 Good

Rob

Nice hotel. Pillows were not comfortable
Stayed 1 night in Jan 2024
Response from Peter on Jan 19, 2024
Thank you for the Great ReviewPeter SmithGeneral Manager

8/10 Good

Ben

Liked: Cleanliness, staff & service
Property was good, clean, modern, met our expectations and requirements.
Stayed 2 nights in Dec 2023
Response from Peter on Jan 19, 2024
Thank you for the Great ReviewPeter SmithGeneral Manager