All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Lyndsay,Thank you for the awesome review. We look forward to seeing you again.Sincerely,Peter SmithGeneral Manager
4/10 Poor
Andrew
Mar 26, 2024
Disliked: Property conditions & facilities
Andrew
Stayed 1 night in Mar 2024
Response from Peter on Mar 27, 2024
Hi Andrew I am sad to see this review. Did you report any issues to our Team at the Front Desk as your review provides no specific details that lead to this rating.Sincerely,Peter SmithGeneral Manager
6/10 Okay
Kagney
Mar 26, 2024
Kagney
Stayed 1 night in Mar 2024
Response from Front desk Team on Mar 27, 2024
Hello Kagney,Thank you for staying with us . I apologize for any inconvenience hope to see you again in future.Stay Safe,Thank you
I liked the rooms but wasnt happy the pool was under renovations
Leon
Stayed 5 nights in Mar 2024
Response from Peter on Mar 24, 2024
Hi Leon,Thank you for the review. We hope to see you again soon.
6/10 Okay
Daniel Fai Kit
Business traveller
Mar 23, 2024
Liked: Cleanliness, staff & service, amenities
Clean but it is a bit outdated
Daniel Fai Kit
Stayed 3 nights in Mar 2024
Response from Peter on Mar 24, 2024
Hello Daniel,Thank you for the review. As you saw on your stay we have begun a total property renovation beginning with our pool. We look forward to hosting you again soon.Peter Smith,General Manager
They gave us a room clearly designed for handicapped people. The shower was so low, I couldn’t shower properly, no place to put the soap when showering. Very uncomfortable. The room is suited for handicapped individuals, it would make it easy for them
Nicholas
Stayed 1 night in Mar 2024
Response from Peter on Mar 23, 2024
Hi Nicholas,I see that YOU booked this room, and we did not assign it to you. May I suggest that you pay closer attention to the room type being booked? That may help you in your future booking decisions.Regards,Peter SmithGeneral Manager
The hotel is fine. Breakfast are great! Customer service are not as friendly , I called 3x , hang up twice , from inside room, called front desk , just keep ringing for a long time until you call from their outside phone number for my concern. Overall the hotel is clean.
Camilla
Stayed 1 night in Mar 2024
Response from Peter on Mar 11, 2024
Hi Camilla,Thank you for the great Review. I will be using this information as a coaching tool to ensure it does not happen again.We look forward to seeing you again!Peter SmithGeneral Manager
2/10 Terrible
Carlyn
Mar 8, 2024
Carlyn
Stayed 2 nights in Mar 2024
8/10 Good
Janice
Travelled with family
Feb 28, 2024
Liked: Cleanliness, staff & service, amenities
The staff was good and the rooms were clean. The shower pressure was low. The carpet and decor is tired and could use an update but it’s clean.
Janice
Stayed 3 nights in Feb 2024
Response from Peter on Mar 1, 2024
Hi Janice,Thank you for the great reviewPeter Smith,General Manager
Swimming pool was not open for public use, my kids were looking forward to it. It would be awesome if that information is available during the time of booking.
Vijay
Stayed 2 nights in Feb 2024
Response from Peter on Feb 27, 2024
Hi Vijay,Thank you for the Awesome Review.Peter Smith,General Manager
Hi Carolyn,I am sorry to hear that your stay was not up to your expectations. Are you able to share with me some specifics that lead you to this rating?Peter SmithGeneral Manager
No notice on Expedia that I could find stating that pool and hot tub closed. I only choose this property because of those features. I would not have stayed here had I known the facility was under renovation or repair. Makes the hotel worth much less.
David
Response from Peter on Jan 29, 2024
Hi David,I am sorry to hear about your experience. I can assure you though that it clearly states on Expedia that our pool is closed. It has been on there since we had to close the pool in Mid January, and I check the listing 3 times a week to ensure that it is till listed as closed.
4/10 Poor
Jesse
Jan 27, 2024
Jesse
Stayed 1 night in Jan 2024
Response from Peter on Mar 20, 2024
Hi Jesse,I am sorry that we did not exceed your expectations during your stay.I do hope that you will allow us another opportunity to provide you with Heroic Hospitality.
2/10 Terrible
Jennifer
Travelled with family, Travelled with family and small children
Jan 25, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expedia did not have updated pool closure on booking
Jennifer
Stayed 1 night in Jan 2024
Response from Peter on Jan 26, 2024
Hi Jennifer,I am sorry to hear about this but, I can assure you that all of our online sites state that our pool is closed
Thank you for the awesome ReviewPeter SmithGeneral manager
8/10 Good
Lynsey
Jan 21, 2024
Lynsey
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Thank you for the awesome ReviewPeter SmithGeneral manager
6/10 Okay
Keith
Jan 20, 2024
Keith
Stayed 1 night in Jan 2024
Response from Peter on Feb 9, 2024
Thank you for the Review Keith.I am sorry we did not meet your expectations. Hopefully you will give us another chance to provide you with heroic Hospitality
6/10 Okay
Jacob
Travelled with family and small children
Jan 19, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Both pool and hot tub were down. Hotel room needed updating. Toilet paper dispenser was rusty and bent etc. excellent continental breakfast and was very clean.
Jacob
Stayed 1 night in Jan 2024
Response from Peter on Jan 19, 2024
Hi Jacob,Thank you for taking the time to review our Property. As we are in the beginning stages of a total renovation, I do apologize for the pool being out of service, and the Hotel showing it's age. As I stated though we are in a renovation period so, that will all be changing. I am happy to hear that you enjoyed our breakfast though.I do hope you provide us another opportunity to give you Heroic Hospitality in the future.Peter SmithGeneral Manager