Luxury Double Room, Jetted Tub
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Reviews of Nira Caledonia

4 out of 5
Nira Caledonia
6 and 10 Gloucester Place, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 314 out of 497 reviews" "
Rating 8 - Good. 136 out of 497 reviews" "
Rating 6 - Okay. 30 out of 497 reviews" "
Rating 4 - Poor. 12 out of 497 reviews" "
Rating 2 - Terrible. 5 out of 497 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very nice hotel, conveniently located a couple of blocks from George St and the so-called New Town. Rooms are in top condition, clean, my room had a jacuzzi. Very nice taste in decoration. Only two observations: the volume of water in the shower was really low and variable, as well as the temp (in a moment you passed from a trickle of cool water to a normal flow of very hot water. Also, the bed could have been softer.
Stayed 2 nights in Mar 2024
Response from Matt on Apr 9, 2024
Thank you for your fantastic review! We're thrilled you enjoyed the location, room condition, jacuzzi, and tasteful décor. We apologize for the inconvenience with the shower's water pressure and temperature fluctuations. We'll definitely have maintenance look into that right away.Regarding the mattress softness, we understand preference plays a big role in comfort. While we couldn't replace the mattress in your room this time, we may be able to offer a mattress topper for your future stays if that would be helpful.Thank you again for your feedback! We hope to welcome you back soon.

6/10 Okay

Michael william

Liked: Cleanliness
Disliked: Staff & service, amenities
Was not made aware until I arrived that the hotel did not offer room service or food apart from breakfast, despite being advertised as otherwise. Be aware the property has lots of stairs, no lifts and staff do not offer to help with luggage all in all not very luxurious.
Stayed 1 night in Mar 2024
Response from Matt on Mar 3, 2024
Thank you for your feedback! We appreciate you taking the time to share your thoughts about your recent visit.We're truly sorry that the information about our dinner service being closed wasn't clear. We try our best to keep everything updated on Expedia, our website and other online booking websites, but we'll definitely take another look to make sure it's clearer in the future.Regarding the lack of an elevator, it's important to note that our historic building is a UNESCO World Heritage Site. Unfortunately, due to strict preservation guidelines, adding an elevator isn't currently an option. We understand this may present accessibility challenges for some guests, and we deeply apologize for any inconvenience this may have caused.We appreciate you bringing these concerns to our attention. It allows us to identify areas for improvement and strive to provide a more transparent and accessible experience for all our guests. We hope this clarifies the situation and that you will consider giving us another chance in the future when everything is running smoothly. We are confident that we can offer you a more enjoyable and informative stay.

8/10 Good

Carl

Travelled with group
Stayed 3 nights in Jan 2024
Response from Matt on Feb 3, 2024
Thank you for choosing our hotel and for your 4-star rating! We appreciate your feedback and look forward to welcoming you back for an even more enjoyable stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely luxurious hotel that we really enjoyed resting in for a night. We'll be back.
Stayed 1 night in Nov 2023

6/10 Okay

Zoe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stopped in room 613 for 1 night with my family, the room itself was nice and so was the bathroom. Unfortunately the bed was so hard it was a terrible nights sleep and the pull out sofa bed was so bad that in the end we pulled the mattress off and put it on the floor which was marginally better. I do not believe that this room should be advertised as sleeps 4 due to the poor quality of the pull out bed. I have given the rating as average and not worse due to the helpful staff but unfortunately would not consider going back.
Stayed 1 night in Nov 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab for our honeymoon
Great hotel, rooms were lovely :)
Stayed 1 night in Nov 2023

10/10 Excellent

Yiu Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super amazing! And the hot water tap is very consistent! Room is also relatively warm. Enjoyed my stay
Stayed 2 nights in Oct 2023

4/10 Poor

SUMIT

Travelled with family
Disliked: Staff & service, property conditions & facilities
No room service most evenings, non existent housekeeping. Never again here !
Stayed 3 nights in Sep 2023

10/10 Excellent

Scott

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was helpful as we arrived early. They took our bags and had them in our rooms for us when it was time to check in. Used the laundry service and it was back in our room early afternoon same day.
Stayed 2 nights in Aug 2023

8/10 Good

Dana

Stayed 1 night in Aug 2023

2/10 Terrible

Daniel

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable hotel
Booked a stay for wife and I along with our two kids. They put us in a one room with a pull out sofa beds the kids had to share. Both the bed and sofa bed were extremely uncomfortable. Dust on the shades, water stain in the ceiling and not very helpful in addressing our concerns. I wanted to cancel our second night because it was so bad and they wouldn’t give us a refund. It was only until hotels.com got involved when they canceled it for us.
Stayed 3 nights in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbly clean and comfortable hotel. Lovely shower, could have stayed in it all day! Great breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matt on Aug 12, 2023
Thank you for leaving this fantastic score! We are delighted to see that you enjoyed your stay with us!We hope to see you again on another amazing visit!

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Aug 2023

10/10 Excellent

Amy Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and accommodating, property well equipped
Stayed 1 night in Jun 2023
Response from Matt on Jul 4, 2023
Thank you for this outstanding feedback. We're always delighted to provide the best service for our guests

10/10 Excellent

Hiren

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Matt on Jul 4, 2023
Thank you for taking the time to leave your score. We are very happy that you enjoyed your stay with us!I hope we will be able to welcome you for another visit soon.

10/10 Excellent

Kevin

Stayed 1 night in Mar 2023
Response from Matt on Jul 4, 2023
Thank you for your high score of Nira Caledonia. We are very happy that you enjoyed your stay with us!I hope we will be able to welcome you for another visit soon.

10/10 Excellent

Ernst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has offered choices of tasteful breakfasts to residents daily. All the staff are friendly and helpful, especially Kaisa and her colleague Matt. They are willing to assist everyway they can upon requests.
Stayed 5 nights in Mar 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Staff checked in with us before we arrived and were very friendly and welcoming during our stay. We ordered a room with a bath, however the jacuzzi bath did not work which was disappointing. Overall, lovely cozy room and great for our stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Lindsay

Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Stayed 1 night in Feb 2023

10/10 Excellent

Reiko

Stayed 2 nights in Feb 2023
Response from JK on Feb 10, 2023
Dear Reiko Thank you for your review we are delighted that you had a beautiful stay with us and we hope to see you again in the near future. Kind Regards Jean-Luc Reception

10/10 Excellent

LOUISE

Stayed 1 night in Jan 2023
Response from JK on Feb 10, 2023
Dear Louise Thank you for your review we are delighted that you had a beautiful stay with us and we hope to see you again in the near future. Kind Regards Jean-Luc Reception

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Matt on Jan 26, 2023
Dear Chris,Thank you for your rating.We are happy that you enjoyed your stay with us and we hope to welcome you again in not too distant future.Kind regards

6/10 Okay

Amanda

Disliked: Staff & service
Shocking Management
Booked an overnight as a special treat for my husbands 50th birthday following a busy weekend in Paris. Hotel agreed to a 2pm late check out on arrival but reception called at 12 to tell us the late check out could not be honoured as they had guests arriving. As we were relaxing in the jacuzzi we said we would need an hour to get out we were then told a charge of £45 would be payable if we stayed until 2. Totally ruined the relaxing experience of the jacuzzi suite that I had paid so much for.
Stayed 1 night in Jan 2023
Response from Matt on Jan 26, 2023
Dear Amanda,Thank you for taking the time to share your feedback on your recent experience with us.I'm sorry to read that you feel disappointed about your experience on the day of your departure. Please accept my sincere apologies for the miscommunication issue regarding your confirmed 2pm check-out.I would like to clarify that when one of our receptionists called your room at around 1pm he only asked about your preferred check-out time and whether any late check-out fees were confirmed to you by other colleague the night before. Your complimentary late check-out at 2pm has been accommodated and there were no charges applied to your account.We hope to welcome you back again in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the Nira
This hotel was in a great location and the service was excellent. All staff that we dealt with were very hospitable and helpful. Will be recommending this hotel to family and friends and would stay here again on a future stay
Stayed 4 nights in Jan 2023
Response from Matt on Jan 26, 2023
Dear Daniel,Thank you for taking the time to share your feedback with us.We are delighted that you enjoyed your stay with us and appreciate your comments about our team.Looking forward to welcoming you back again in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One to go back to
Lovely room, good facilities, friendly staff and great location.
Stayed 3 nights in Jan 2023
Response from JK on Jan 16, 2023
Dear Steven Firstly allow to me express from our family here at the Nira Caledonia to yours a very happy new year and a bright 2023 the word for the year is positivity, We are delighted that you chose the NIra Caledonia for your stay and that you truly had a wonderful time. Here at the Nira Caledonia, we appreciate all feedback good and we strive as a company and team to ensure a great guest experience. Once again we would like to thank you for your feedback and hope that you have a great 2023 and look forward to seeing you again in the near future. Kind RegardsJean-LucReception

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel
Lovely boutique hotel with exceptional staff. Great location to explore Edinburgh within east reach of the best bars and restaurants, however , one downside the mattress was extremely soft and squishy and the middle of the mattress had completely gone bad enough to give a sore back in the morning.
Stayed 1 night in Dec 2022
Response from JK on Dec 21, 2022
Dear Robert Firstly thank you for your message and we are delighted that you chose to stay with us here at the Nira Caledonia. I am saddened to hear what you have said about our matters and will forward this to our head housekeeper to look at the matters. It is not to the standard we have at the Nira Caledonia as we want all our guests to have the perfect night's sleep so please do forgive us in regards to this. From our family here at the Nira Caledonia to your family we would like to wish you a very happy festive season ahead and a bright new year and hope to see you in 2023 Kind Regards Jean-Luc Reception

10/10 Excellent

David

Stayed 1 night in Dec 2022
Response from JK on Dec 18, 2022
Dear David I would like to thank you for your review and we are delighted that you enjoyed your stay with us here at the Nira Caledonia. We would like to extend our heart felt love to you and your family this festive season and new year and hope to see you again in the near future. With the warmest of regards Jean-Luc Reception

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from JK on Dec 10, 2022
Dear Mr DohertyThank you for your kind review we are pleased that you enjoyed your stay here at the Nira Caledonia and we hope to see you again in the new year. Here at the Nira Caledonia, we would to extend all festive joy to you and your family and hope that you have an amazing Christmas and new year. Kind Regards Jean-Luc Reception

10/10 Excellent

Sarah

Stayed 1 night in Oct 2022

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property we loved this hotel!!
Stayed 1 night in Sep 2022
Response from JK on Nov 23, 2022
Dear Blanca Thank you for your score and we are pleaase that you enjoyed your stay with us. We here at the Nira Caledonia would like to wish you and your family all the best for the festive season ahead and we hope to welcome you once again to the Nira Caledonia. Jean-Luc Reception

10/10 Excellent

Diane

Stayed 1 night in Sep 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Abigail

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is in a convenient, walkable location. The room was clean and the amenities for the bathroom are very nice! We did have an issue with some of the staff that made our experience disappointing. We did not purchase the rate that included free breakfast, which was our intention. However, when we were checking in, we were asked what time we would like to take our breakfast. I responded saying that we did not purchase the rate that included breakfast. They insisted though that breakfast was included. Because we were told it was included, we did eat breakfast at the hotel. Upon check-out, the same person who checked us in and said breakfast was included, let us know we had to pay £24 for breakfast. We reminded him of our conversation but he said we did not purchase the rate with breakfast included and he did not remember checking us in or telling us this information. We were very upset but he insisted we had to pay because it was "in the system". It was too bad since the hotel itself is nice and in a good location, but I would not recommend staying here to friends due to this incident. On the other hand, the woman who served us breakfast was extremely nice and helpful. Again, it was disappointing to have this single incident make it so we wouldn't want to stay here again.
Stayed 2 nights in Aug 2022

6/10 Okay

stuart

Stayed 1 night in Aug 2022

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, in a very quiet area in walking distance to the shops, restaurants, points of interest etc. Room was well decorated and plenty of space and staff were very welcoming. The only thing I had an issue with was the high temperature of the room. It was unbearably hot! I understand we are in a heatwave at the moment but there was no air con and no fan, and there was only a tiny window which didn’t open very much (due to the height) I woke up early morning to shower myself in cold water and went back to bed. And there was no bottled water in the fridge which I think would have been helpful.
Stayed 1 night in Aug 2022

10/10 Excellent

Francis, Longview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A first class establishment designed for comfort. Staff very pleasant and helpful. Beautiful room. Great location.
Stayed 3 nights in Jul 2022

4/10 Poor

Daniel

Stayed 1 night in Jul 2022

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, lovely boutique style hotel. Walking distance to town. Very convenient.
Stayed 1 night in Jul 2022
Response from Matt on Aug 3, 2022
Thank you kindly Allison, we appreciate your wonderful comments and feedback. We certainly look forward to welcoming you back, don't hesitate to get in touch directly!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Roni

Stayed 4 nights in Apr 2022

8/10 Good

XIAOQING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very big while the hotel doesnt have lift, and location is not so near to prince st. Overall is not so good nor not so fantastic.
Stayed 3 nights in Jan 2022

10/10 Excellent

Mrs K M

Liked: Staff & service, property conditions & facilities
The property was clean in a quiet area and very convenient. We stayed in Nia Caledonia last Christmas so new what to expect.
Stayed 4 nights in Dec 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every respect
I perfect hotel away from the hassle of the City Centre, located in Stockbridge. In a residential road, perfect in every respect. Especially the full Scottish breakfast !!
Stayed 3 nights in Dec 2021

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem of a hotel
Fabulous small hotel in a quiet residential area , yet within walking distance to princes st. The staff were extremely helpful . Great stay would highly recommend
Stayed 3 nights in Aug 2021

6/10 Okay

ciaran

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very friendly staff, amazing location
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Booked the jacuzzi room for the night, bit disappointed it wasn’t the large square jacuzzi as shown in pictures but it was a nice corner one. Couch in suite wasn’t as comfy as it was the only place we could view the tv. Room in general was spacious and staff were wonderful and extremely helpful.
Stayed 1 night in Oct 2020

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nira Caledonia
The hotel was quite simply the best i have stayed in. The attention to detail was outstanding and the staff were friendly and helpful at all times. Our room was spotlessly clean with beautiful high ceilings looking out on to the beautiful Georgian street below. Would highly recommend this hotel.
Stayed 3 nights in Sep 2020