The staff at the Mercure Hotel were extremely helpful and very friendly. The wait staff at the restaurant were especially nice. We were warmly greeted by Craig, who held the door open for us, provided us with a map of Edinburgh, and gave us directions to the Edinburgh Castle.
I appreciated the help a staff member gave me during our stay. I needed to ship home a suitcase to be repaired. He found a box big enough to accommodate the luggage and located packaging tape for me. That was going above and beyond his usual duties in my opinion.
The location of the hotel is great. It’s a short walk to Waverley train station, to the Edinburgh Castle, to a tram stop, and it’s by a bus stop. If you like to shop, it’s a short walk to a high-end shopping mall.
The room was very quiet and clean. I thought the room was too hot, my traveling companion thought it was just right. My traveling companion thought her bed was too firm. I thought my bed was fine.
The restaurant was so good that we had all four breakfasts and dinners there. The breakfast was buffet style with a variety of proteins, pastries, cereals, juices, coffees, and yogurt. The dinner cuisine was very good. I recommend the sea bass, hard apple cider, and the sticky toffee pudding.
The next time I go to Edinburgh, I plan to stay at the Mercure hotel.