Billy did everything possible to make our stay a pleasure. He greeted us on arrival and leant us small things we needed for our comfort. The kitchenette was fairly well stocked; I was particularly impressed that there was a coffee press to make proper coffee, as well as selection of teas, biscuits, and instant sachets. He even dropped off a few 'wee drams' and some Iron Bru for our room when we mentioned we were going to have a quiet night in for New Year's Eve. It is close to a bus station and would be an easy walk for a younger couple, however it is a bit inconvenient for a senior. No lifts, which is typical for the UK, but again that would make this place inaccessible or less comfortable for seniors or someone with a disability. As far as I could tell, there weren't any ground-floor rooms. We would definitely stay here again but just be aware that it is better suited to people who are in good walking shape (it's about a 20 mins walk from high street) and/or are younger. It was an and is an exceptional place.