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Reviews of Bankton House Hotel

3 out of 5
Bankton House Hotel
Murieston, Livingston, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 88 reviews" "
Rating 8 - Good. 32 out of 88 reviews" "
Rating 6 - Okay. 13 out of 88 reviews" "
Rating 4 - Poor. 7 out of 88 reviews" "
Rating 2 - Terrible. 4 out of 88 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

rick

Business traveller
Liked: Cleanliness, staff & service
The hotel and staff are great, but and this is my mistake I didn’t check if they serve breakfast and the don’t. I was woken up by a pump stating and 5.30 am and could not get back to sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter, Widnes

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and convenient for my work place
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older hotel
Nice older hotel, loved it. Great staff. Walkable to many destinations.
Stayed 1 night in Sep 2023

10/10 Excellent

Jemma

Stayed 1 night in Sep 2023

10/10 Excellent

Peter, Widnes

Liked: Cleanliness, property conditions & facilities
I have stayed here a number of times on business, the staff are always friendly!
Stayed 3 nights in Jul 2023

2/10 Terrible

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service
About 9:30 google maps took us to the back side of Bankton house. We didn't see a place to park or get in so we called. We got a verizon message saying the number was unavailable. We backtracked and found small road signs leading the opposite direction. We parked at the hotel at 9:57, tried the door and knocked. No one answered. (Orbitz listed last check in as 10:00). We knocked several times, called a number on the door and received the same Verizon message. We called Orbitz. They tried all numbers they had, but got the same message. Finally after about an hour we debated just sleeping in the car, but were able to book another hotel and left. Next day Orbitz let us know the hotel manager "would allow us to stay the second night, but there would be no refund for the first night because we didn't show even though the manager had waited past midnight." Orbitz agreed, we had call them from the hotel at 10:10 asking what to do since no one was there. So we called, and got through to the manager. She claimed to have waited for us until 11:30 and said we could stay that night but once again no refund for the first night. We told her that was not true because we were there along with a car and van from 9:57 to 11:00 and no one answered the door or the phone. Things got heated after that and we told her to just cancel that nights stay. She responded "That was fine with her, she had already been paid, so it didn't matter." Check in changed to 8:00, but that won't fix poor management.
Stayed 2 nights in Jun 2023

8/10 Good

Georg

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel, good staff. Parking is convenient; just sad that on Mondays the bar and restaurant are closed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter, Widnes

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for business and station, very friendly staff!
Stayed 3 nights in Jul 2023

10/10 Excellent

Terrieann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable and very quiet.
Stayed 1 night in May 2023

6/10 Okay

Peter, Widnes

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Run down and tired, not even open on a Monday. And far too expensive!
Stayed 2 nights in Oct 2022

10/10 Excellent

Meike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the little house behind the main hotel building. It was clean, quiet, and cozy, and the staff was friendly, attentive, and caring. My door warped a little during my stay, presumably due to the summer heat, and when I could no longer close it due to the warping, the staff was quick to have it repaired. The hotel is near the Livingston South train station, making it easy and convenient to travel to Edinburgh and Glasgow.
Stayed 15 nights in Aug 2022

4/10 Poor

Peter, Widnes

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really disappointing, there was a very limited breakfast, they didn't service the room until I asked, but more importantly the hotel is closed on a Monday! It may be suited to holiday makers, but NOT for business people.
Stayed 4 nights in Jul 2022
Response from Nat on Jul 29, 2022
thank you for taking the time to review your stay, we value your feedback, as there has been a slower phasing back to normal in general, were we check with guests in regards to having their rooms serviced, we have however now in place our 'start back to normal' procedures up and running along with our speedy check out & early bird 'breakfast to go', and full cooked breakfast options, we have also contacted Expedia in regards to our opening and closing times/day of our on-site facilities so that these are visible to guests prior to booking. We do hope that we will have the opportunity in the near future to meet your expectations.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very comfortable hotel with nice staff lovely food.
Stayed 1 night in Mar 2020

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Kim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
We had a fantastic stay at Bankton House Hotel. The staff were incredibly friendly and accommodating ( we needed to drop bags off early), the room was spotless with a spacious en-suite and the breakfast delicious!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and quiet. Nice place to relax before flight out. Close to airport and trains
Stayed 1 night in Jul 2019

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Be wary of Cottage rooms
The Cottage rooms are with a shared bathroom(between 3 rooms). The cost of an upgrade to a room with ensuite was given as £25pn & breakfast is an additional £9.95 if required, but can only be by appointment. No other information given at check in, or in the room. No welcome information on the area, reception, bar or meal times etc or even wifi codes. In room is just a list of rules that must be obeyed or risk a fine. The Cottage room whilst clean, I found damp, musty & cold.Mainly because there was so little heating to dry it out. The radiator was very lukewarm, after the first night I reported it and promised it would be fixed. However, on the 2nd night there was no heating at all- zero. The heating did come on at something like 4am but again, very lukewarm. I was so cold in the morning I did not take a shower. The wifi worked OK in the main hotel, but in the Cottages it took sometime before anyone could establish what the password was. The room key is a big clunky fob that says leave at reception, but reception is barely open and I was told to keep the key, given the fob size not very practical. Basically I found the decor, facilities and service very 1970s (dated). I don't know what the rooms are like in the main hotel, but I would be very wary of the cottage rooms, aside from the shared bathroom aspect, the access to them are a bit of a pain especially in the pouring rain. Whilst the hotel is only a few minutes from the train station, there is little else nearby.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch. Id recommend for a break. So yeah all good.
Stayed 1 night in May 2019

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Paul

Amazing staff!
Very, very friendly and helpful staff. A very comfortable and quiet room. I will definately stay again!!
Stayed 2 nights in Sep 2018

8/10 Good

Philip, Doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed in the single bed chalet in the garden, compact but had everything you need for a 1 night stay. Food in the bar at night and breakfast in the morning was very good and the service was efficient and friendly.
Stayed 1 night in Jul 2018

8/10 Good

Brian, Monterey, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently Close & Wonderfully Secluded
Our 3-night stay was extremely satisfying. The entire staff, beyond being merely courteous and helpful, were genuinely friendly and made our stay as easy as it was relaxing. The hotel is just a 12 minute drive from the airport and a 3 minute walk from a train station (Livingston South). Its location makes it a great jumping off point for exploring Scotland, Edinburgh and Glasgow in particular. The grounds are beautiful and quiet with a lounge and dining facilities to welcome the weery traveler. We did not eat here but did enjoy drinks outside the lounge. Our room was small (we stayed in the adjacent cottage) but adequate. There was a shared bathroom for three rooms which I understand is more common in these types of places. That said, the bathroom was very clean and there were no issues. I would definitely recommend this hotel to anyone traveling in the area. There were only a few annoyances that I think could be easily corrected. One is that our room used a skeleton key lock, which I hate. While the thought of them is charming and matches the overall aesthetic of the place, they are outdated and potentially dangerous. It is possible to lock yourself in your room with these keys and make it difficult to exit, especially during an emergency. Even though this was not an issue with us, it would be a whole lot easier and safer for guests to simply update the locks. Additionally, some of the tiles in the bathroom were loose and cracked and probably should be repaired.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an excellent place to stay. The rooms were clean and comfortable. The wifi was excellent. The food at the bar was delicious. This place was wonderful!
Stayed 3 nights in May 2018

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in mature forest grounds. Walking distance to local shops, bus and rail links. A gaint shopping center / hub a few minutes drive away. Half way between city center Edinburgh and the airport. One minor fault. The cottage room I stayed in had no wi fi. My mobile couldn't find any signal and my tablet found a weak signal every now and again for a few seconds. Would very happily stay again.
Stayed 2 nights in May 2018

8/10 Good

Rebekah

Liked: Cleanliness, staff & service
Honeymoon stay
The room was pretty small, and could use a coat of paint. The staff was friendly for the most part, but the rules were a little odd. No food or drink allowed in the rooms.
Stayed 2 nights in May 2018

10/10 Excellent

Alun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, polite, attentive and effective staff. Great meal (Quality / value). Cosy and friendly bar, enriched with local characters.

10/10 Excellent

t

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Natalie on Apr 4, 2018
Many thank for taking the time to write a review we hope to have you stay again all the very best from the staff at Bankton house hotel

8/10 Good

sarah, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay for family party
Stayed at the Bankton for a family party. I wasn't in the main hotel but small out house, I didn't expect that but perfectly happy with my room, clean and cosy. The pub was lovely, had a real fire and I had my dinner there. Food was lovely and reasonable price. We had a great night there, only negative was at the end of the night my aunt couldn't take any of the buffet away she had paid for unless she had containers for it as the disposable trays they were on apparently get re-used! My overall stay was good though and I would stay here again if coming to Livingston.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel a short drive from EDI
Comfortable hotel about 20 min from the airport with a bar and restaurant. The single room was a detached house and comfortable, only complaint is there was no WiFi in the room which could be easily fixed.
Stayed 1 night in Nov 2017

4/10 Poor

Corinne , Cirencester UK

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very tired hotel
Great staff trying hard but tv didn't work and not put right. No heating or hot water and only back for last morning. Function on Saturday night with banging doors screaming and shouting in hall below rooms. Free breakfast for one morning but no other discount given
Stayed 2 nights in Nov 2017

6/10 Okay

liz&josh, key west

Liked: Cleanliness, room comfort
Very pretty
We liked the look of this place. HOWEVER *It felt too much like a b&b and less like a hotel. *The staff (I think the cleaning lady) was screaming about personal problems or something so loud I could hear every word TWICE. She busted in our room with out knocking while my husband was going to the bathroom with the door open. She rolled her eyes and sighed loudly annoyed that we were still there. *The room was so cold the first night, we both woke up sick and had to stay in for the day. *****There was barely any WiFi. The WiFi signal was horrible!!!!! *It was also way too quiet at night, I needed a fan or something. *The breakfast was good when we were up early enough for it. They serve a hot breakfast from 7:30- 8:30am-that’s way too early for vacation. That’s just insane. We only ate once. *What REALLY bothered me were the signs on the wall about guests not bringing food in and guests respecting rules. They seemed very firm on not allowing eating or outside food in -yet they leave kettle and lovely set up of biscuits/tea for you to enjoy. *I loved the tea setup and used it everyday. I just felt like I was breaking the stupid rules. *The outside was BEAUTIFUL. Better than the pictures. There were two gorgeous dogs playing outside. *The pub food was ok. The prices were low. It closed so early one night we had to eat at McDonald’s. *Check out was much to early. The staff did two loads of laundry! That was a lifesaver for us! She was so nice about it.
Stayed 4 nights in Sep 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it. Sorry we ere only there one night. But the experience was great. Carla was so amazingly welcoming. We sat in the pub/ dining area for hours talking with her and some locals and other guests! I would recommend this to everyone
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. I stayed there to be outside of the cities. Bankton House Hotel is in a wooded area with lots of urban trails. The restaurant served excellent food. The staff is friendly and helpful.
Stayed 6 nights in May 2017

2/10 Terrible

Nazar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really rude staff and cold room

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique feel to the premises.
A great experience so close to the vast Central Undercover shopping area. The bar was excellent well stocked and had a good choice of meals.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly hotel convenient for business parks
relaxing

6/10 Okay

Lee

Liked: Cleanliness, room comfort
Overall Dissapointin.
Stay was OK, I did not like sharing the toilet / shower facilities with 2 other rooms, listening to them use the toilet, doesn't make for a pleasant nights sleep, especially with the extractor fan going on for 5 mins after the light has been turned off! Bun fight to see who gets to the toile first on a morning, again not a relaxed start to the day, following others in the toilet and shower.

2/10 Terrible

thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
cold night in
on eventually arriving after driving round not very well signposted we were informed that my mother and I had to share bathroom with another guest, this was not convent, also the heating was of very cold over night, we were informed it was on a timer but the valve to regulate tempter was broken/missing then we had to pay extra to have breakfast after paying £150 for 2 single rooms for one night. while at breakfast the other guest said that the alarm went of and stood outside waiting to be informed bye someone what they should do but there was nobody about from hotel staff/management to check if everyone was present. it seams that a young man had fallen asleep in the toilet and when he awoke set the alarm of trying to find his way out. the bar staff should have checked that everyone was out of there before closing up and setting alarm. while all this was going on nobody check if we were safe

6/10 Okay

Paul, Milton Keynes

Liked: Cleanliness, staff & service
Found the hotel difficult to locate, in dense woodland surrounding the hotel. Perhaps more signage ? Had booked a room with shared bathroom, as no rooms left with en-suite. We were in one of the, "cottage" rooms, and with all of these rooms full during our stay, it made life extremely difficult, with people knocking on the bathroom door to hurry along the incumbents, creating a strained atmosphere. The food choice in the bar was limited, and the quality was not high.

10/10 Excellent

Denise, Saskatchewan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location.
Location was excellent. It was out of Edinburgh which was nice. Nice trees and surroundings. Nice to run in. the Hotel was very clean and beds were very comfortable. Staff were excellent. Food in the lounge was excellent and very reasonably priced. Also the beer was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient, nice setting, friendly staff, pub atmosphere

8/10 Good

Ian, Devizes

Liked: Staff & service
worth a stay
Good Place will stay again

10/10 Excellent

Lisa, Lake Wales, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
The Bankton House Hotel was quaint. The rooms were great, the staff was amazing, and it's a short two-minute walk to the train station! I highly recommend this hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay at a good price
This place is in Livingston but it could be out in the sticks; extremely quiet, birdsong in the morning and some nice walks to be had. Well stocked public bar, friendly staff. Only ate in the bar and that was decent pub food. Didn't try the restaurant so can't comment on that.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Neil, Balmoral, Scotland

Liked: Cleanliness, staff & service
Hard to find even with sat nav but it's nice.
Old Victorian manor house but the staff are not old and have excellent manners. .

8/10 Good

Bill, Nanaimo BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Rather a quaint experience
This hotel lay vacant for quite a few years until an Italian family took it over and lovingly restored it to some extent. Very hard to locate even for the taxi driver even with the help of GPS of the postal location. But the pub was a real going concern and very popular with the locals, and the food was well up to standard. A bit of a challenge for me ( 80 years old) with heavy luggage on the pathway to my little separate chalet style motel unit.