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Reviews of The Blue Keys Hotel, Southampton

3 out of 5
The Blue Keys Hotel, Southampton
82 Northlands Road, Southampton, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 319 out of 599 reviews" "
Rating 8 - Good. 228 out of 599 reviews" "
Rating 6 - Okay. 34 out of 599 reviews" "
Rating 4 - Poor. 13 out of 599 reviews" "
Rating 2 - Terrible. 5 out of 599 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Stayed 3 nights in Sep 2023

2/10 Terrible

Alice, Columbus

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property is not what it is advertised as — it is a rooming house in a middle-class neighborhood. It is not a charming English inn. Outside are is run-down. Given the lack of a true reception/office and staff on the property, it is questionable as to whether they truly are running a legitimate business. Felt very unsafe and left.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Mariann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel
there was no one there when I arrived, the keys were in a lock box and I had no code. there was supposed to be a restaurant and bar, they did not exist. There was no elevator, I didn't even look at my room, I found another hotel and now I'll get my credit card company to deal with getting my money back. Be aware, this is not a real hotel but a boarding house and the rate is a total rip off. Also, it was in the suburbs so there were no restaurants within walking distance.
Stayed 1 night in Sep 2023

6/10 Okay

kevin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas, Lima

Stayed 2 nights in Aug 2023

2/10 Terrible

Janne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't be fooled by the old reviews!
I don't recommend this place. Don't be fooled by the old reviews on this site, or the hotel web pages! It is advertised as a hotel, bar and a restaurant, but it is closer to a self service hostel without a reception. Unfortunately we stayed in this place a month ago and had a subpar experience. You check-in online via a form and get the keys from a lockbox. The place is rundown, there is no restaurant in the premises any more, no breakfast, any services, nor staff. Common areas had dirty footprints from some shady looking maintenance crew that was occupying most of the parking lot when we arrived. Most of the common areas I assume were lounge or restaurant previously were locked down. The room we stayed in reeked of strong cleaning chemicals and were bare. They advertise "Free private parking on-site", however, upon asking for a permit that was required by signs, they never brought one and instead said we would be allowed to park there. Next morning we received a £60 parking notice. When confronting the company via phone, they said "a manager" will take care of it, not to worry. After multiple days and calls later I never received a written confirmation the issue had been taken care of nor was their "manager" ever available to discuss the topic. After the appeals with the parking management company failed, I had to pay the notice myself.
Stayed 1 night in Jul 2023

6/10 Okay

Deborah

Stayed 2 nights in Aug 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In a week time i still didn't receive an invoice from the owner.
Stayed 5 nights in Jun 2023

6/10 Okay

Yun Wai Walt

Travelled with family
Liked: Cleanliness
The hotel is current operated in Airbnb mode. No staff station in the hotel to service customer and guest can call staff by mobile for assistance and in general they staff is polite and friendly.
Stayed 2 nights in Jun 2023

4/10 Poor

chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A hotel in name only
When I arrived I was confronted with a locked door, surrounded by cobwebs. I had to phone a mobile number and gain access via a key safe. There are no staff in the premises and no facilities. If an establishment is calling itself a hotel but isn’t offering any sort of meal or on site facilities then this should be clearly stated. The room I booked was listed as a standard double, but the double bed was pushed up against a wall due to space. This makes it a small double. It had no desk, no glasses for water and there wasn’t even anywhere to hang clothes. The bathroom had an unpleasant smell and a bottle of Radox was the toiletries. The only positives were that it was clean and the shower was good. All in all overpriced and not to be recommended.
Stayed 1 night in May 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at the blue keys on several occasio
Short break away for retail therapy
Stayed 1 night in Nov 2019
Response from The Blue Keys Team on Dec 3, 2019
Thankyou for taking the time to review your stay with our hotel.

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2019

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Totally fantastic stay, lovely room great facilities , lovely staff at breakfast , cannot fault the hotel , will stay again
Stayed 1 night in Nov 2019
Response from The Blue Keys Team on Dec 1, 2019
Thankyou Martin for your lovely review. We will look forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Breakfast was plentiful and good. Rooms large and bed comfortable.
Stayed 1 night in Oct 2019
Response from The Blue Keys Team on Dec 1, 2019
Thankyou for taking the time to review your stay with us.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
Delightful accommodation. Family run with great food!
Stayed 1 night in Sep 2019
Response from The Blue Keys Team on Dec 1, 2019
Tahnkyou Sally, Its great to hear we are achieving what we set out to do. We love our hotel so its great that you also did during your stay.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Blue Keys Team on Dec 1, 2019
Thankyou Patricia for you review. It is always apprecaited.

6/10 Okay

Peter

Stayed 2 nights in Oct 2019

10/10 Excellent

Chris, NS, Can

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Property was very close to the train centre as well eithin walking distance to the theatre.
Stayed 3 nights in Oct 2019
Response from The Blue Keys Hotel on Dec 1, 2019
Thanks Chris, We do appreciate the time you have taken to review your stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from The Blue Keys Team on Dec 1, 2019
Thankyou for taking the time to review your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff wete friendly anf efficient . Wonderful breakfasts. Thr hotel was a terrific find. Highly recommended.
Stayed 1 night in Oct 2019
Response from The Blue Keys Team on Dec 1, 2019
Thankyou for taking the time to review your stay.

10/10 Excellent

HS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and enjoyable.
Very nice facility, only draw back is no lift or elavator. Very nice breakfast, very friendly staff. Clean and a goog location.
Stayed 1 night in Sep 2019
Response from The Blue Keys Team on Dec 1, 2019
Thanks HS for staying with us and reviewing your stay. It is very unfortunate that we don't have a lift however the age of the building prevents this option. Our staff though are always happy to assist with baggage at any time. We are so please you enjoyed your stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely return
Excellent accommodation. Modern, immaculate, excellent service and great breakfast.
Stayed 1 night in Sep 2019
Response from The Blue Keys Team on Dec 1, 2019
Hi Michelle, We are so happy that you have enjoyed your stay, We definaelty look forward to seeing you again soon,

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Blue Keys Team on Dec 1, 2019
Thanks Marie

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from The Blue Keys Team on Dec 1, 2019
Thankyou for taking the time to review your stay,

8/10 Good

DOROTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Inn and onsight restaurant. Breakfast was excellent and dinner was very good. Very quaint room and lovely staff. Room needed a mirror near an outlet to use a blow dryer and curling iron. Mirror was too far away. Bathroom needed a shelf to put toiletries on. All in all a lovely stay in Southampton.
Stayed 1 night in Sep 2019
Response from Guest Relations on Sep 30, 2019
Thankyou Dorothy, We are so pleased you enjoyed your stay.Your suggestion are apart of our ongoing renovations of the room. We will try to rectify these suggestions without delay. Kind regards The Blue Keys Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Guest Relations on Sep 30, 2019
Thankyou for taking the time to review your stay.

2/10 Terrible

Edward

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly hotel, food good, bar nice and live music which was unexpected. 2nd floor rooms a bit dated and need attention.
Stayed 1 night in Sep 2019
Response from Guest Relations on Sep 30, 2019
Thankyou for your review. We are always pleased to hear that your staff have provided a friendly service for your stay. We do have an ongoing renovation plan as we have only owned the hotel for 2yrs. I have noted your comments regarding the 2nd floor standard rooms to our renovation team. Regards The Blue Keys Team

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay when in Southampton
We reserved a room with a king bed and breakfast. All was terrific! Our room was the one with the bay window at the bottom right of the photo. We would stay here again if/when we cruise out off Southampton again.
Stayed 1 night in Sep 2019
Response from Guest Relations on Sep 30, 2019
Thankyou Diane it is always good to hear that we met your exceptions during your stay. Please feel free to contact us directly if you are planing on returning to Southampton in the future as we have a wonderful VIP group that we can add you to. Kind Regards The Blue Keys Team

10/10 Excellent

Catherine

Stayed 1 night in Aug 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and value.
Overall, the Blue Keys is an excellent small hotel. It does not have an elevator, and rooms 7-10 are three levels up, so pack your necessities in a smaller bag, and leave your large bags at the ground level. Excellent restaurant! My wife and I realized after an excellent breakfast, we should have eaten at the hotel the evening before.
Stayed 1 night in Aug 2019
Response from Guest Relations on Sep 30, 2019
Hi Robert, Thankyou for reviewing your stay. It is such a relief to see wonderful reviews regarding guests experience with us as we do work very hard to ensure that you feel looked after during your time with us. Hopefully next time you are visit there will be enough time to enjoy an evening meal with us. Maisie would love to host you in our restaurant. Kind regards The Blue Keys Team

8/10 Good

Jacek

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Food very good also public area well decorated and relaxing.Our bedroom need updating e.g.New carpet and paintwork Shower needed to be cleaned better
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent food from the restaurant, very flexible to change the menu according to me needs ( I am diabetic). Breakfast was delicious with fruits, cold cuts, cheese, yogurt. Towels were huge, shower strong and hot. Hotel was quiet. Staff were extremely friendly. I will need to return to Southampton soon, and will stay again in the same hotel.
Stayed 7 nights in Aug 2019

10/10 Excellent

Holley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place!
We loved this hotel. The bar, restaurant and patio were all comfortable and homey. Staff was beyond helpful and friendly. We had dinner and breakfast and the food and service was wonderful. I would recommend the Blue Keys highly.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice, very clean with nice comfortable beds, linen and towels.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not fault this little gem of a hotel! I stumbled upon it when staying overnight for sons graduation at Southampton Uni, many of the other hotels or B&B’s in this price range we’re already full and this one had 2 rooms left so I grabbed them quick!! Lucky me! Fabulous place with lovely rooms and a breakfast of which you would struggle to find better in a Hotel twice the price!
Stayed 1 night in Jul 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
we loved the staff, very friendly and helpful. rooms and interior as re tastefully done. would stay there again
Stayed 2 nights in Jun 2019

10/10 Excellent

Jeana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location - lovely hotel!
Excellent room, fantastic service, delicious food. Although the room was on the ground level, right at the entrance to the hotel, it was a very spacious, very clean, very beautiful room. The noise wasn't bad at all, in fact no noise came from the street level and if there was any noise it was just the people in the restaurant at the bar - which again wasn't bad. I'd love to stay there again, but in different room, probably one upstairs away from the bar. That having been said, honestly it was a nice night of relaxation, watching Apple TV, and getting a little bit of rest during a very busy business trip. Thanks so much for the great hospitality!
Stayed 1 night in Jun 2019

10/10 Excellent

Olwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely breakfast, room spotless
Our stay at blue keys was brilliant. Room was lovely, spotlessly clean. We had a flat tyre and all the family came out to help, which was much appreciated.
Stayed 1 night in May 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parkrun!!
Our second stay here. Lovely hotel, not far to walk into Southampton and good proximity to parkrun. We were upgraded to one of the new rooms. However, we found the shower a little on the cold side, the basin a bit shallow and nowhere to put the soap! We had a lovely breakfast. The staff were very welcoming and helpful. Good Wi-Fi.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hotel was exceptionally nice. Room, staff, location were great and food was gormet. Loved our stay!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, most friendly staff. Did not need to get pounds, hotel setup driver to and from and added to my hotel bill. Matthew and others made our stay A++++
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sylvia on May 7, 2019
Thank you for your review score. We are glad you enjoyed your stay with us.

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little rooms
Lovely stay and warm welcome on arrival! The double room was small but comfortable, clean and exactly what we needed for a short stay! Breakfast in the morning was absolutely delicious, the cooked breakfast was really scrumptious (especially the sausages). Lots to choose from too from the continental table! The decor downstairs in the bar and restaurant area is absolutely gorgeous, it’s really classy!
Stayed 1 night in Apr 2019
Response from Sylvia on Apr 30, 2019
Dear Amelia, Thank you for your review. We are glad that you have enjoyed your stay with us and that you found our rooms and the decor of our hotel pleasant and comfortable. We look forward to welcoming you again in the future Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay at Blue Keys. Found parking no problem. Friendly welcome at check-in, and we were shown to our room. Room was large, clean and very comfortable, with a big TV with Apple TV box. Wifi coverage and strength was excellent for the duration of our stay. A couple of little chocolate Easter eggs for us in the room was a nice touch. The bathroom wasn't quite in tip top condition, but clean nonetheless. Fabulous breakfast included in the room rate, with a great choice of hot and cold food. Good location, just a 20 minute or so walk from West Quay. We would definitely stay here again and recommend to others.
Stayed 2 nights in Apr 2019
Response from Sylvia on Apr 25, 2019
Thank you for your kind review of our hotel and your stay. We hope to see you again in the near future. Kind regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Sylvia on Apr 23, 2019
Dear David, We are very happy that you have enjoyed your stay with us. We look forward to welcoming you again.