Presidential Suite, 1 King Bed, Non Smoking | Living area

Reviews of Hilton Southampton - Utilita Bowl

4 out of 5
Hilton Southampton - Utilita Bowl
Botley Road, West End, Southampton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Remi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was this Constant humming sound that didn’t make me sleep so well but other than that the hotel was great and good staff.
Response from Lilly on Feb 16, 2024
Thank you for taking the time to share your feedback, I am pleased to hear you enjoyed the hotel however I apologise for the noise in the room. I have fed this back to our maintenance staff to have a look into. We hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

8/10 Good

Tsui Shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful!
Stayed 1 night in Feb 2024
Response from Lilly on Feb 13, 2024
Thank you for taking the time to share your feedback, we hope to welcome you back to our hotel in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent !
Stayed 1 night in Feb 2024
Response from Lilly on Feb 5, 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your stay. We hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

6/10 Okay

Daniel

Bed was so uncomfortable
Stayed 1 night in Jan 2024
Response from Lilly on Jan 30, 2024
Thank you for taking the time to share your feedback and I am sorry to hear you did not find the bed comfortable. I will pass your feedback onto our Rooms Division Manager. We hope you will consider staying with us again.Kind regards,LillyGuest Relations Manager

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Lilly on Jan 29, 2024
Thank you for taking the time to share your feedback and I am sorry to hear you did not enjoy your experience. Please feel free to email me some more information regarding this situation so we can discuss this further. My direct email is lilly.salter@hiltonageasbowl.com. Kind regards,LillyGuest Relations Manager

10/10 Excellent

Zhifeng Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will comeback
Stayed 2 nights in Jan 2024
Response from Lilly on Jan 21, 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hilton hotel, modern and clean, easy free parking
Stayed 1 night in Jan 2024
Response from Lilly on Jan 21, 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect modern hotel, easy free parking
Stayed 2 nights in Jan 2024
Response from Lilly on Jan 21, 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Adetohun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my daughter for her 16 we had a lovely time at the spa, room was really nice and the staff were friendly
Stayed 1 night in Dec 2023
Response from Lilly Salter on Jan 21, 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Love The Hilton at Ageas Bowl, stayed there many times. Lovely staff, amazing food and service. Exceptionally clean rooms. I always book the pitch view rooms. Highly recommended
Stayed 1 night in Dec 2023
Response from Lilly on Jan 1, 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We hope to welcome you back to our hotel in the not too distant future. Sincerely, Lilly Guest Relations Manager Hilton at The Ageas Bowl

10/10 Excellent

p

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
boxing day
Great nights sleep, nice atmosphere,good evening food and fab selection at breakfast, looking forward to our next stay
Stayed 1 night in Dec 2023
Response from Lilly on Jan 1, 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We hope to welcome you back to our hotel in the not too distant future. Sincerely, Lilly Guest Relations Manager Hilton at The Ageas Bowl

6/10 Okay

ELIZABETH

Liked: Staff & service, room comfort
Ok for an overnight
Nice hotel but showing its age in places (leaking sink, dirty carpets). Exceptional service from front of house, on-site services (restaurant, bar) limited. Good for an overnight but would expect more…even the water in the room has a charge!
Stayed 1 night in Dec 2023
Response from Lucia on Dec 26, 2023
Thank you for taking the time to share your experience regarding your recent stay. We hope to have the pleasure of welcoming you back.

10/10 Excellent

Ross

Stayed 1 night in Dec 2023
Response from Lucia on Dec 21, 2023
Thank you for your ratings.

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Lucia on Dec 21, 2023
Thank you for your ratings.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
The hotel was lovely and very clean …The only thing I missed was a biscuit with my coffee …very efficient check in
Stayed 1 night in Dec 2023
Response from Lucia on Dec 21, 2023
Thank you for your feedback and we look forward to welcoming you again.

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
VIP treatment
Had a lovely surprise when checking in as we were given VIP for the day. Upgraded room with balcony, complimentary drink and breakfast. Unfortunately, didn't have time to take advantage of the other offers available. Christmas meal with others & food was excellent. Will definitely book again.
Stayed 1 night in Dec 2023
Response from Lucia on Dec 21, 2023
Thank you for your feedback and we look forward to welcoming you again.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucia on Dec 21, 2023
Thank you for your ratings.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Lucia on Dec 21, 2023
Thank you for your ratings.

8/10 Good

Trevor

Stayed 1 night in Nov 2023
Response from Lucia on Nov 21, 2023
Thank you for your ratings and we hope to welcome you again.

10/10 Excellent

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight business stay. Room was excellent - spacious, comfortable, modern and quiet. Also has a gym and spa. Would definitely return. Breakfast buffet is particularly good - a cut above other hotels I would say. Hotel is part of the cricket stadium so is a bit isolated so may not be for all. Would require driving to a local restaurant as nothing really walkable from what I could tell - so you need to orientate around the hotel which was fine for the one night stay
Stayed 1 night in Nov 2023
Response from Lucia on Nov 17, 2023
Thank you for taking a moment to share your experience. I am pleased to hear that you found your overall stay at the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Always enjoyable..... over priced for a pitch facing balcony bedroom, but golf course facing are good value. Breakfast very nice and lots of choice.
Stayed 1 night in Nov 2023
Response from Lucia on Nov 17, 2023
Thank you for your feedback, we are happy to hear you have enjoyed your stay. We look forward to welcoming you again. Kind regards,Lucia

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lilly Salter on Nov 12, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Eva

Liked: Staff & service, property conditions & facilities
The shelf under the sink was covered in dust. There were small bits of litter at the under edges of the bed.
Stayed 3 nights in Oct 2023
Response from Lucia on Nov 5, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Please rest assured we take all feedback seriously and I have forwarded your comments on to the Rooms Division Manager, to further aid the training and development of the Housekeeping team. We hope you will consider staying with us in the future.

10/10 Excellent

Emma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely, staff were amazingly helpful, friendly and efficient. Not a lot in the immediate vicinity but maybe we booked in wrong place for what we wanted! Felt it was quite pricey though but you got what you paid for.
Stayed 2 nights in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023
Response from Lucia on Nov 5, 2023
Thank you for completing our survey.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff. Without a car, we were limited in getting out of property. Walks without destination were nice.
Stayed 2 nights in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short one night stay.
A very nice property with friendly and competent people there to help.
Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a weekend away.
The stay was really good, our third time here and always a decent hotel. Rooms are fantastic particularly with a balcony and breakfasts are the best you get anywhere. We had room service breakfast one day which was outstanding but the normal buffet breakfast was also very good. We ate in the restaurant in the evening twice, both excellent quality food, and pretty good service though our table wasn’t ready when until ten+ minutes after our booking was due and our drinks were missed that we ordered at the bar while waiting. All in all a great stay, we’d definitely come back again. We did call the spa before we came away but the cheapest option they advised us by phone was £119 each for entry plus a massage. We couldn’t use the spa facilities otherwise which is unusual for a Hilton.
Stayed 2 nights in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Anuj

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel was good. Property is fairly modern, although they could do with reinvesting and maintaining the property better. Uneven balcony floor and signs of decay in the bathroom. Beefy's is the centre of the hotel and where the buzz is. Could do with more dining options. Hotel reception is quiet. Unable to enter the spa without paying extra, which isn't really pre advertised. The hotel should sort that out or get a tie up with David Lloyd which is next door.
Stayed 2 nights in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking and thank you for your feedback regarding the maintaining of the property. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, professional and very helpful. The room was clean. They gave us a room with a king size bed instead of a queen size that we picked, but that's ok we are not large people 😆. We liked the wet floor design of the bathroom in the room we chose. Food was good, and there was variety. Restaurant staff were excellent. They went out of their way to cater for your needs, even when you are a bit late for your meal. Spa and massage facilities and the gym were very good too, as were the staff there. Overall, a very refreshing break for us.
Stayed 3 nights in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

4/10 Poor

Nicola

Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all amazing. Reception team in particular were fantastic. Exceeded my expectations. Highly recommended!
Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 18, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Eva

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The lobby staff and restaurant staff are very professional and accommodating. Emma had been so helpful to me when I had trouble ordering a local taxi, who all seemed to be fully booked at that time. I was grateful that I was not stranded in a quiet train station. She kept me informed throughout. My only gripe is that the housekeeping staff was a letdown. The bathroom ran out of the boxed tissues and this was not replaced. Then the shower gel also ran out and not replaced for 2 days and I was left using the shampoo. I had to requested these to be replaced myself. The shelf under the sink was very dusty (room 133). I can see dirt and rubbish under the bed. Sadly these aspects made parts of my stay unpleasant.
Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 14, 2023
Thank you for taking the time to share your feedback. I am pleased to hear you liked the reception and restaurant team and thank you for mentioning Emma that is very kind. I apologise regarding the housekeeping I will ensure to pass this onto our Housekeeping Manager to avoid such occurrences in the future.Sincerely,Lilly,Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart from having a disabled room, the stay was great.
Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,LillyGuest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel. No issues
Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,LillyGuest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Gary

Stayed 2 nights in Oct 2023
Response from Lilly Salter on Oct 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,LillyGuest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Lilly Salter on Oct 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,LillyGuest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Eva

Liked: Staff & service
Comfortable beds of generous size. Lots of space in the room. Disappointed that complimentary water was not available gor everyone. No fridge facility. Most shocking is the dust buildup on the shelf under the sink. Used glasses are not replaced.
Stayed 4 nights in Oct 2023
Response from Lilly Salter on Oct 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the beds to your liking and thank you for your feedback regarding the water and cleanliness of the room. Regarding the fridge please be aware for future reference we can provide this upon request. We hope to welcome you back to our hotel in the not too distant future.Sincerely,LillyGuest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing food
Great hotel
Stayed 1 night in Sep 2023
Response from Lilly Salter on Sep 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lilly Salter on Sep 28, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed no usb points in our room, had to go buy plug with usb. Would prefer windows that open as room was really hot and air con didn’t seem to work.
Stayed 2 nights in Aug 2023
Response from Lilly Salter on Sep 28, 2023
Thank you for taking a moment to share your experience. I am pleased to let you know we ae currently in the process of updating our rooms with USB sockets as well as plugs. Regarding the air con system we have instructions on our TV however if you need any further assistance please do not hesitate to ask our reception team. We hope to welcome you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Lilly Salter on Sep 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lilly Salter on Sep 13, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Sep 2023
Response from Lilly Salter on Sep 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lilly Salter on Sep 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate room, restaurant very good
Stayed 1 night in Sep 2023
Response from Lilly Salter on Sep 10, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023
Response from Lilly Salter on Sep 28, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Lilly Salter on Sep 28, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl