Indoor pool, outdoor pool, sun loungers
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Reviews of The Boardwalk Hotel

4 out of 5
The Boardwalk Hotel
Beach Road, Summerstrand, Gqeberha (Port Elizabeth), Eastern Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 227 reviews" "
Rating 8 - Good. 72 out of 227 reviews" "
Rating 6 - Okay. 10 out of 227 reviews" "
Rating 4 - Poor. 12 out of 227 reviews" "
Rating 2 - Terrible. 4 out of 227 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Louise

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice enough hotel but super outdated. The beach area used to be nice but is really rundown these days. Close proximity to the mall and beach.
Stayed 1 night in Mar 2024
Response from Management on Apr 22, 2024
Dear LouiseThank you for taking time to review our Hotel, we appreciate your feedback. Kind regards

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Love the bath in the room.
Stayed 1 night in Feb 2024
Response from Management on Apr 22, 2024
Dear DavidThank you for taking time to review our Hotel, we appreciate it.we look forward to welcoming you back soon.Kind Regards

10/10 Excellent

Riaan

Stayed 2 nights in Jan 2024
Response from Management on Jan 25, 2024
Dear RiaanThank you for such a great review, we truly appreciate it.Kind Regards

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful views
Superb location and lovely room on top floor. Outside pool was deserted but indoor pool full of kids. Nice peaceful sunbathing 😎. Staff were so helpful although a little slow at breakfast. Casino has smoking and non smoking areas which is good and I paid for the stay with my winnings 🤑
Stayed 2 nights in Jan 2024
Response from Management on Jan 25, 2024
Dear CliveThank you for such a great review, we truly appreciate it.Kind Regards

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on Jan 25, 2024
Dear MelanieThank you for such a great review, we truly appreciate it.Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Jan 25, 2024
Dear Guest Thank you for such a great review, we truly appreciate it.Kind Regards

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area and close to beaches and shopping centre
Stayed 1 night in Dec 2023
Response from Management on Jan 25, 2024
Dear AnthonyThank you for such a great review, we truly appreciate it.Kind Regards

10/10 Excellent

Puvanesveri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Ncedisa

Liked: Cleanliness
Disliked: Staff & service, room comfort
The standard of the hotel has dropped significantly. The curtains did not close properly. There some tv channels that were not playing. The bed side lamps were not working. All of the above were reported, but nothing was done. Lastly, at the dinning hall during breakfast you are made to wait because it is full and yet there's a space where they could prepare for more guests. The experience there was 3/10.
Stayed 4 nights in Oct 2023

6/10 Okay

Percy

Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Majestic Property
Majestic property for an overnight stop.
Stayed 1 night in Oct 2023

2/10 Terrible

H

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 19, 2023
Dear Guest Thank you for the feedbackKind Regards

8/10 Good

jim

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 19, 2023
Dear GuestThank you for the feedbackRegards

10/10 Excellent

Le Roux

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great hotel, good service and value for money
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 24, 2023
Dear Guest Thank you so much for the great review, it is truly appreciated. please do visit us again soon.Kind RegardsManagement

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High end affordable hotel
High-end hotel very well located. Quiet rooms, comfortable beds, great breakfast. Would go back. The casino across the hotel is disappointing. We left after 10 minutes.
Stayed 1 night in May 2023
Response from Hotel Management on Jul 24, 2023
Dear Guest Thank you so much for the great review, it is truly appreciated. please do visit us again soon.Kind RegardsManagement

10/10 Excellent

Maria

Stayed 4 nights in May 2023
Response from Hotel Management on Jul 24, 2023
Dear GuestThank you so much for the great review, it is truly appreciated. please do visit us again soon.Kind RegardsManagement

8/10 Good

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is an nice hotel. The rooms are clean and spacious. They are under staffed in the breakfast area or the staff are.very well managed. The assistant manger was excellent. She resounded personally to some feedback I gave about the state of the gym equipment. And gladly extended by check out time. I would happily recommend it as a place to stay in PE
Stayed 4 nights in Apr 2023

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Heather

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for why we were there. The information desk could be more helpful but the other staff were very friendly and accommodating. Very comfortable hotel.
Stayed 4 nights in Mar 2023
Response from Reservations on Mar 10, 2023
Thank you very much for the feedback.

10/10 Excellent

tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class
First class everything, loved the breakfast !
Stayed 1 night in Feb 2023
Response from Reservations on Mar 10, 2023
Thank you very much for the feedback.

4/10 Poor

Winile

Stayed 2 nights in Jul 2022
Response from Hotel Management on Aug 13, 2022
Dear Winile Thank you for the Review

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2022

8/10 Good

Adrian

Stayed 1 night in Dec 2021

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lloyd on Sep 7, 2021
Thank you for your support and review

10/10 Excellent

Ncedisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lloyd on Sep 7, 2021
Thank you for your support and review

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2021
Response from Lloyd on Jul 25, 2021
Thank you for the review and rating, please share some of the feedback with me

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Lloyd on Jul 25, 2021
Thank you for the feedback, kindly share some of your experience with us

10/10 Excellent

k

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
the hotel is nice , and we had to big window to the beautiful seaside.
Stayed 1 night in Jun 2021
Response from Lloyd on Jun 19, 2021
Thank you very much for the feedback and support

10/10 Excellent

Xolile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Apr 2021
Response from Lloyd on May 27, 2021
Thank you so much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with good service. Breakfast was average at best and staff creating lots of noise in the kitchen.
Stayed 1 night in Dec 2020
Response from Teams on Feb 15, 2021
Thank you for the feedback

10/10 Excellent

Michell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Lloyd Rhodes on Sep 1, 2020
Thank you very much for the review

6/10 Okay

Ryno

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2020
Response from Lloyd on Sep 1, 2020
Thank you for the rating and hope to welcome you back

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff.
Very nice hotel with friendly reception and concierge staff. Restaurant staff in the morning could have been more attentive but overall would recommend staying here.
Stayed 1 night in Feb 2020

10/10 Excellent

Mthokozisi, Durban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good area,shops,food courts and entertainment facilities are very close to this hotel
Stayed 1 night in Feb 2020

8/10 Good

Hannah, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to have dinner in the restaurant, and were told we didn't need to book, just to turn up, which we did but it was closed ???
Stayed 2 nights in Feb 2020

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
at location
Very large suite with all we needed. Good recommendation on places to eat. Good service.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to lots of bars and restaurants. Lovely breakfast
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Stylish rooms. Great spa. Flies in room not ideal
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near beach, restaurants and shops. Immaculate interior with luxury feel.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION IS FANTASTIC . THE SEA VIEW IS VERY LOVELY. THE RESTAURANT HAS VERY GOOD MEALS. BOARDWALK IS ALSO WONDERFUL.
Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Lack of staff, no restaurant and any other nearby restaurants poor quality. . Only bar smoking allowed. Gives the impression it is by the beach but have to cross a road and car park to get to it
Stayed 1 night in Nov 2019

8/10 Good

uri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location close to many amenities. Staff were very friendly and willing to assist
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from David on Oct 15, 2019
Dear Anonymous, Thank you for selecting the Sun Boardwalk Hotel, Convention Centre & Spa, we look forward to welcoming you back soon. Kindest Regards, David T Sekwati

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Room
Stunning room! Best hotel on our 3 week stay in South Africa.
Stayed 1 night in Sep 2019
Response from David on Oct 15, 2019
Dear Anonymous, We are absolutely elated about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer. Thank you for selecting the Sun Boardwalk Hotel, Convention Centre & Spa, we look forward to welcoming you back soon. Kindest Regards, David T Sekwati Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very friendly staff, great facilities, lovely indoor and outdoor pool. Great location - couldn't ask for more.
Stayed 1 night in Sep 2019
Response from Odwa on Sep 11, 2019
thank you.