Beach

Reviews of Hotel Hare Uta

4 out of 5
Hotel Hare Uta
Av. Hotu Matua S/N, Hanga Roa, Easter Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 94 out of 123 reviews" "
Rating 8 - Good. 16 out of 123 reviews" "
Rating 6 - Okay. 6 out of 123 reviews" "
Rating 4 - Poor. 3 out of 123 reviews" "
Rating 2 - Terrible. 4 out of 123 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Daniela J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024

10/10 Excellent

David Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sheila, Apple Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks who greeted me at the airport (Tommas), all the people in reception especially, Daniel; who made check in and my stay FAB-u-lous. I don't know the names of the restaurant staff, however, they offered GREAT personal service. THE food was so enjoyable, along with organically quality! The atmosphere is so pleasant. I could of hung out and ate my day away. My day trip around the island with Hanga (probably have misspelled his name) was educationally informative, fun, and great conversationalist.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the friendliness of the staff and being greeted by reception and Introduced to the hotel areas was incredible. The peacefulness and atmosphere was wonderful. Our excursion from the hotel was absolutely top notch!! Highly recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa, Paradise Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jacek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 4 nights in Nov 2023
Response from Hotel Hare Uta Team on Nov 28, 2023
Dear Jacek, Thank you very much for your rating and comments. It was a pleasure to have assisted you in all your requirements. We sincerely hope that your stay in Rapa Nui has fulfilled your expectations, as you imagined for so long. Kind regards,

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you plan your trip to Rapa Nui, this is the place to stay - they will take care of all your needs! We absolutely loved how we were treated as family from the very moment we arrived. We did private tours following the concierge recommendations and had the best of time- also the hotel always asked us what snacks and drinks to pack had chairs, ponchos, umbrellas in case we needed them. The tour guides Teata and David were absolutely delightful and took amazing care of us! The restaurant food was pretty tasty and they accommodated all our dietary needs. Loved the garden - we relaxed on the porch every evening enjoying it!
Stayed 2 nights in Nov 2023
Response from Hotel Hare Uta Team on Nov 28, 2023
Dear Marina, Thank you very much for your comments. It was a pleasure to have received you at Hare Uta, as it was also a pleasure to assist you in all your requirements. We are very happy that the experience in Rapa Nui has met your expectations, and of course it was to your liking. We will always be very happy to welcome you again. Kind regards,

10/10 Excellent

george, bradley beach

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay. It is a top-notch facility, with a full restaurant. The staff is extremely friendly and professional. They anticipate your every need, I would definitely stay here again next time I am in Rapa Nui.
Stayed 2 nights in Oct 2023
Response from Hotel Hare Uta Team on Nov 3, 2023
Dear George, Thank you very much for your rating and comments. It was a pleasure to have shared with you and to have helped you with all your requirements. We hope to see you again. We will be waiting for you with open arms.Kind regards

10/10 Excellent

Love

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff helpful with ideas on what to do, assisted with all aspects of my stay. Really enjoyed the property, sad to leave.
Stayed 4 nights in Oct 2023
Response from Hotel Hare Uta Team on Oct 23, 2023
Dear Cecilia, Thank you very much for your rating and for your comments. We hope that your experience in Rapa Nui and in Hare Uta was to your liking and met your expectations. Kind regards,

10/10 Excellent

Constanza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Equipo Hotel Hare Uta on Oct 23, 2023
Estimada Constanza, Agradecemos enormemente su valoración. Esperamos que su estadía con nosotros y en Rapa Nui haya cumplido sus expectativas. Un saludo afectuoso,

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
We visited for 3 nights and had a fantastic stay from start to finish. The hotel had thought of every single detail, the rooms and food were fantastic and the staff were exceptional. We ended up booking a day tour (very last minute) from the hotel which was an incredible experience.
Stayed 3 nights in Sep 2023
Response from Hotel Hare Uta Team on Oct 23, 2023
Dear Liam, Thank you very much for your review and comments. It was a pleasure to share with you and give you our best options so that your experience on the island was as you expected. You are always welcome and we will be waiting for you with open arms. Kind regards,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect boutique hotel
Absolutely not a bad word to say, fantastic staff, amazing service, cool vibe, INCREDIBLE FOOD! Likely the best hotel on the island after looking at all the other 5* hotels up close!
Stayed 3 nights in Sep 2023
Response from Hotel Hare Uta Team on Sep 20, 2023
Dear Joshua, Thank you very much for your comments and for your rating. We are very pleased that your experience in Rapa Nui was to your liking. We sincerely hope we can meet again. Kind regards,

10/10 Excellent

Ian

Stayed 3 nights in Sep 2023
Response from Hotel Hare Uta Team on Sep 20, 2023
Dear Ian, Thank you very much for your rating. We sincerely hope we can meet again. Kind regards,

10/10 Excellent

Rebecca, woodburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Hare Uta property exceeded all expectations, it is a beautiful place to stay with an excellent staff.
Stayed 3 nights in Sep 2023
Response from Hotel Hare Uta Team on Sep 20, 2023
Dear Rebecca, Thank you very much for your comments and your rating. We sincerely hope we can meet again. Kind regards,

10/10 Excellent

HYUN SEOK

Stayed 2 nights in Jun 2023
Response from Hotel Hare Uta Team on Jun 28, 2023
Dear Hyun,Thank you very much for your rating. It was a pleasure to share with you. Kind regards,

10/10 Excellent

Sarah and Luis

Stayed 4 nights in Jun 2023
Response from Hotel Hare Uta Team on Jul 7, 2023
Dear,Thank you very much for your review. You are always welcome to share with your Hare Uta family.Kind regards,

4/10 Poor

Alvaro

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in May 2023
Response from Equipo Hotel Hare Uta on May 22, 2023
Estimado Alvaro,Muchas gracias por su valoración. Lamentamos que no hayamos podido obtener un puntaje mayor. Sin embargo, fue un placer para nosotros haber compartido con usted y haber sido parte de su experiencia en Rapa Nui.Si no es mucha molestia, nos encantaría que pudiese comentarnos qué no fue de su agrado o que podemos mejorar. Nuestro correo es: reservas@hotelhareuta.comUn saludo afectuoso,

10/10 Excellent

Gonzalo

Stayed 2 nights in Apr 2023
Response from Equipo Hotel Hare Uta on May 22, 2023
Estimado Gonzalo,Muchas gracias por su valoración. Fue un placer haberlo recibido en Hare Uta. Nos alegra saber que para usted también. Un saludo afectuoso,

10/10 Excellent

John

Stayed 2 nights in Mar 2023
Response from Hotel Hare Uta Team on May 22, 2023
Dear John,Thank you very much for your review. We are glad to hear that you had a great experience in Rapa Nui and at Hare Uta.Kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful stay on Rapu Nui
We loved our stay at Hotel Hare Uta. The room was spacious, bright and comfortable. The hosts were all very friendly. The grounds were beautiful and about a 30 minute walk to the center of town.
Stayed 2 nights in Mar 2023
Response from Hotel Hare Uta Team on May 22, 2023
Dear Mark,We greatly appreciate your comments and feedback.We are glad you had a pleasant experience at Hare Uta.Kind regards,

10/10 Excellent

Flavio

Stayed 1 night in Mar 2023
Response from Equipo Hotel Hare Uta on May 22, 2023
Estimado Flavio,Muchas gracias por su valoración. Fue un verdadero placer la experiencia que tuvimos con ustedes, nos encantó la relación que forjamos y que hayan disfrutado de Rapa Nui en toda su esencia.Esperamos que puedan volver, estaríamos encantados de recibirlos nuevamente.Un saludo afectuoso,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Hare Uta Team on May 22, 2023
Dear Richard,We greatly appreciate your rating and your comments. Kind regards,

10/10 Excellent

Puleilangite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Stayed 4 nights in Feb 2023
Response from Hotel Hare Uta Team on May 22, 2023
Dear Allen,We greatly appreciate your rating and your comments. Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2023
Response from Hotel Hare Uta Team on May 22, 2023
Dear Daniel,We greatly appreciate your review. Kind regards,

10/10 Excellent

Ronald

Stayed 4 nights in Jan 2023
Response from Hotel Hare Uta Team on Feb 4, 2023
Thank you very much for your review, Ronald. It was a pleasure for us to have shared with you. We will always wait for you with open arms.Kind regards,

10/10 Excellent

Veronica

Stayed 3 nights in Jan 2023
Response from Equipo Hotel Hare Uta on Jan 30, 2023
Estimada Veronica,Agradecemos enormemente su calificación, fue un placer haber compartido con ustedes en Hare Uta. Esperamos que hayan tenido un buen retorno. En Hare Uta siempre los recibiremos con los brazos abiertos.Les enviamos un saludo afectuoso,

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Pool is welcoming oasis. Restaurant is good, expanded menu would make it better.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with excellent staff and amenities
Stayed 3 nights in Feb 2020
Response from Angela on Feb 14, 2020
Thanks for nice comments

6/10 Okay

ho ming rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was very noisy, not good for light sleeper
I requested room 9, which has more privacy. The hotel informed me they could not guarantee I requested in advance for room 9 which had more privacy. The hotel informed me they could not guarantee the request. When I arrived, there were 4 vacant rooms and I was assigned to the nosiest one, room 2. The room was next to the main road and I could hear the traffic in the room day and night!! I could understand not getting room 9 as requested, but I was disappointed that the hotel paid no attention to my preference and put me in the nosiest room. It showed that they did not care.
Stayed 3 nights in Jan 2020
Response from Andres on Jan 29, 2020
Dear Ho Ming Rosa, We are sorry to hear that you did not enjoy the location of your stateroom, which we find has one of the best locations due to the proximity to the reception area, garden view and nice terrace area. Like you stated, we are unable to guarantee a request, as we need to consider few factors before assigning rooms. In addition, you stated that on your arrival date there were 4 rooms available, but in fact we were fully booked. We are not sure about the traffic you are referring to, as we are on the outskirt of a small town of 7000 inhabitants... We hope you have enjoyed the rest of your visit to this interesting destination and wish you a safe trip home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay on Easter Island. They staff on reception and in the restaurant are super friendly and the food is great too. Fantastic location for exploring the island. Recommended!
Stayed 4 nights in Jan 2020
Response from Andres on Jan 21, 2020
Hello, Thank you very much for your comments. We appreciate it and hope you had a fantastic visit to Easter Island!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful setting, great service, ideal location. Grea5 food
Stayed 4 nights in Jan 2020
Response from Angela on Jan 20, 2020
thanks a lot for your nice comments

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and Lovely Stay at Rapa Nui
Excellent hotel, perfect location, excellent food and service Highly recommended.
Stayed 4 nights in Nov 2019
Response from Angela on Dec 19, 2019
Thanks you so much for the comments. We always try to give the best services we are ale to, for our guests

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Andres on Jan 21, 2020
Thank you!!!

8/10 Good

Guest, International

Liked: Cleanliness, staff & service, property conditions & facilities
The price is too high for this property. I did NOT get value for my money. Only one shower towel and on the thin side. Should be plush for a 5star property.....and generous with 2-3 towels. Very negative behavior was that a housekeeper came into the bungalow unannounced, no knock!!! Just walked in, no greeting, opened some cabinets, departed. Strange, unwelcome and very uncomfortable for a guest. The breakfast was mostly a good selection but some aspects could be improved. One morning the scrambled eggs were totally watery, undercooked ........ and another day they were almost rock hard!!! The tomato slices were ripe and tasty but the avocado was NOT ripe!!! What sense does it make to serve hard, unripe avocados or any food?????? Although the property wants to respect and honor the natural setting, they should rethink the small boulder sticking up in the middle of the bathroom floor area!!! How many guests have walked into it or fallen???? Injured?? Seems dangerous and a big liability risk!!!!!!
Stayed 2 nights in Nov 2019
Response from Andres on Jan 21, 2020
Hello guest from Cheaptickets!!! We apologized if we did not meet your expectations. We always make clear that we are always open to your opinions so we can provide you with the best service we can. We wish you had given us the opportunity to work with you on this. In regards to the stone in the middle of the room, it has a significant meaning, as explained to you upon arrival, and no nobody has had an accident, so far...

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, magical place with a wonderful staff and delicious food.
Stayed 4 nights in Sep 2019
Response from Angela on Oct 3, 2019
Thanks a lot for your nice coments. We always are trying to give the best experience to our guests

8/10 Good

KAN

Stayed 7 nights in Aug 2019
Response from Andres on Jan 21, 2020
Thank you,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property in a quiet part of the island. The rooms are lovely and the beds some of the most comfy I have slept in. The rooms have a/c and terraces with good views. Two rooms share a central area where there are tea and coffee facilities and a large table and chairs; It is supposed to promote a family vibe in the property but doesn’t really work as a concept. The restaurant was really fabulous. The food fresh and delicious. Breakfast is served from 8am and is of a good quality. Ask for an espresso if you like good coffee for breakfast if not you will get instant! Also it is worth taking ear plugs as the cockerels will wake you early. This is not unique to this hotel though! All the staff were lovely. Helpful and delighted that you are staying with them. Would stay here again and recommend highly to others.
Stayed 3 nights in Jul 2019
Response from Angela on Aug 27, 2019
Thanks a lot for your comments.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Angela on Aug 1, 2019
Thanks for your good comments.

2/10 Terrible

SA

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room was cleaned with liquids that smelled like gasoline or petroleum that caused nausea and severe vomit. Had to move out of the hotel as all rooms smelled the same and the hotel refused to refund the 4 night deposit. Will never stay here again and will not recommend it either. The hotel did not offer a healthy environment to stay at.
Stayed 4 nights in Jul 2019
Response from Andres on Jan 21, 2020
Hello Sara Aske, As previously stated, you have not been in our hotel. The actual guest and his partner were not as mean as your comments. Our cleaning products are the same as any household uses on a regular basis. We will be happy to provide you with the names so you can pursue further compensation with them, but we find it unacceptable to claim an absurd complaint as yours. In addition, the other hotel uses the same product as we do. All in all, these guests left the hotel without paying their restaurant bills. We hope that in the future you will warn that they are allergic to chemical products, so hotels may be prepared for them

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms were beautiful. We had lunch at the restaurant which was very good as well as the buffet breakfast. The wait staff were all excellent, engaging and spoke English. The bed was comfortable, and we appreciated the robe and slippers. We arranged ahead for transport from the airport from the hotel. The only negative was the driver was late and we were not able to reach the hotel by phone.
Stayed 1 night in Jun 2019
Response from Angela on Jul 2, 2019
Thanks for your important comments. We always try to give the best services and will take note about transfer being on time at airport. We are so close from airport, that even if late you will be in a couple of minutes at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jun 2019
Response from Andres on Jun 6, 2019
Hello Anonymous, We hope you have enjoyed your stay with us and thank you very much for your rating. Have a safe trip home!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Andres on May 19, 2019
Thank you very much for your opinion on our hotel. We hope you have enjoyed your stay with us and hope to see you again in the near future!!! Have a safe trip home!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with an outstanding staff !
I can’t say enough great things about Hare Noi! Most of all the staff. Every single person we came in contact with from from the front desk, restaurant and the cleaning staff went above and beyond what was expected of them. We was there for our wedding and was so pleased with every second of our stay. We never stayed anywhere before that treated us more like a family member than a customer. The staff generally seemed interested in our life’s and how our experiences on the island was.
Stayed 5 nights in Apr 2019
Response from Andres on May 19, 2019
Hi Kevin, We can´t thank you enough for your comments, as it reflects our core mission, which is to make you feel at home and share our culture and hospitality with our visitors. We are very happy that you enjoyed your stay with us and hope to see you again in the near future. Have a safe trip home!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, wish I had stayed longer.
Hare Noi is an exceptional place to stay on Easter Island. I mistakenly thought it was a little out of the way so i’d only booked to stay 2 nights before moving to a Coastal Hotel - 100% wish I hadn’t. Hare Noi is the best place to stay on the Island. The staff are fantastic, the food for breakfast and dinner was great and the setting is fantastic. The staff can’t do enough for you, they happily arranged my car hire and even contacted the company to extend for a couple of days on my behalf. I wouldn’t usually do this but a special thank you to both Consuela and Andrea. If in Easter Island - stay at Hare Noi, you won’t regret it.
Stayed 2 nights in Apr 2019
Response from Andres on May 19, 2019
Hi Steven, Thank you very much for your great comments, as we are committed to provide you the best service to enjoy your visit to this special island. We hope you have a safe trip home.

10/10 Excellent

UMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful getaway
This place is remarkable.
Stayed 3 nights in Apr 2019
Response from Andres on Apr 26, 2019
Hello Umar, We appreciate your kind comments and hope you continue to enjoy your vacations! Have a safe trip home!

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Andres on Apr 30, 2019
Hola Anonymous, Muchas gracias por su puntaje. Esperamos que haya disfrutado su estadia con nosotros y esperamos verlos en un futuro cercano.