Having been informed by Hotels.com of the following "Don’t worry, we haven’t taken any payment as you’ll pay the hotel directly in their local currency, along with any additional charges and fees incurred during your stay" the Shelleys Hotel attempted unsuccessfully to debit into my credit card one day before I arrived .Then, they called me to ask for card number, pin etc to pay oer the phone. I declined, stating that I would pay during my stay (as stated above by Hotels.com). Having booked breakfast with them on arrival in the afternoon, they had no record of this in the following morning. Poor service. There was no heating in the hotel (outside temperatures in the morning being only 7C). Complained at the time on each occasion. Will never go there again.