Exterior detail

Reviews of The Shelleys Hotel & Restaurant

4 out of 5
The Shelleys Hotel & Restaurant
136 High St, Lewes, England

Reviews

8.0

Very good

Rating 10 - Excellent. 34 out of 106 reviews" "
Rating 8 - Good. 44 out of 106 reviews" "
Rating 6 - Okay. 20 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Don't go there
Having been informed by Hotels.com of the following "Don’t worry, we haven’t taken any payment as you’ll pay the hotel directly in their local currency, along with any additional charges and fees incurred during your stay" the Shelleys Hotel attempted unsuccessfully to debit into my credit card one day before I arrived .Then, they called me to ask for card number, pin etc to pay oer the phone. I declined, stating that I would pay during my stay (as stated above by Hotels.com). Having booked breakfast with them on arrival in the afternoon, they had no record of this in the following morning. Poor service. There was no heating in the hotel (outside temperatures in the morning being only 7C). Complained at the time on each occasion. Will never go there again.
Stayed 2 nights in Sep 2020

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointed
We were so disappointed with our stay, the property should not be open during the COVID pandemic. We stayed for 2 nights, no maid service so clean your own room etc. The waiter in the restaurant which was open the first night was friendly and attentive and the meal was ok. The restaurant was closed on the second night. No indication on the website that service is restricted. A lovely property which unfortunately is run down and urgently in need of some TLC.
Stayed 2 nights in Sep 2020

8/10 Good

Peter

Liked: Cleanliness, room comfort
A little worn out, needs maintenance
Nice hotel in Lewes with really comfortable beds Unfortunately the toilet wouldn’t flush in our room and when we informed reception the response was initially ‘what do you want me to do about it’ - not in a rude manner, more from inexperience I think. The following morning at check out, with a different receptionist, they apologised profusely and said it would be repaired - but obviously that was no benefit to us.
Stayed 1 night in Sep 2020

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay!
The Hotel needs an update on carpets as looking tired but the overall cleanliness of the Hotel was good. We did not eat there so cannot comment on that. They had put thought into dealing with the present Covid needs which was reassuring. It was disappointing that our rooms were not ready for over an hour after booking in time. Rooms were quiet and the location good. I would recommend it.
Stayed 2 nights in Aug 2020

8/10 Good

Elma&Salvador, Surrey, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a couple's one-night stay for a short visit to Lewes. The location, character, cleanliness, quality and size of the standard room, private parking and staff attention were all really good. We did not have the (optional) breakfast. The overall experience was quite positive taking into account that it was the hotel's first opening day after the pandemic lockdown.
Stayed 1 night in Jul 2020

8/10 Good

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel, very welcoming staff too. Room and bed very comfortable but it does need redecorating throughout and the bathroom tho clean does need a refresh of paint work and grout and sealer on tiles. Facilities in room good tea/coffee etc, hairdryer and bottled water in room. Toiletries in bathroom and fluffy towels. Shower very good
Stayed 1 night in Mar 2020

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Pamela

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Lewes property
No complaints, only slight negative was the bed, a little too firm for my liking. Property was very clean and beautifully kept. Easy access to public transportation. Definitely worth a visit.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Beautiful building and gardens, very friendly and helpful staff , very comfortable bed. Quiet and relaxing stay.
Stayed 1 night in Dec 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

6/10 Okay

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food wasn't good. The cheese on the cheese board was cold. And breakfast was overpriced and not very nice. I wasn't given any butter or jam for my toast and the scrabbled eggs were insipid.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very good stay. It does have a bit of a tired look about it but it’s very clean and comfortable. Highly recommend.
Stayed 1 night in Nov 2019

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, cosy and comfortable - had a good night's sleep :-)
Stayed 1 night in Oct 2019

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Early closing of bar and restaurant not made clear
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Joanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

sarah

Liked: Cleanliness, room comfort
A nice place
A nice hotel in a great location but understaffed
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice clean hotel with comfy beds lovely soft towels , a little disappointed with the full English breakfast , but all in all a nice hotel with friendly staff
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient for a visit to Glyndebourne. A little more attention to detail is required - dirty milk jug and faulty light bulbs
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel and convenient for shops,restaurants and Glyndebourne Opera House.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant atmosphere,lovely decor and comfortable.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Big bedroom Breakfast poor - asked for runny scrambled egg - arrived hard and rubbery, tomatoes hard and barely cooked.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
With extreme heat wave, no a/c. Food good, Staff very accommodating.
Stayed 2 nights in Jul 2019

8/10 Good

Ramon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel - good location
Calm and tranquil place - has an air of slightly faded grandeur. I liked it. Very nice room overlooking the really lovely garden. Breakfast was good and most of the staff very pleasant. Woman on the desk on the first evening was rather difficult though - rather sharp and unhelpful. Good location
Comfortable bedroom
Nice toiletries
Garden view
More garden
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
The hotel is well situated in the centre of Lewes. A little more attention to detail in the preparation of rooms is required, to ensure everything is order.
Stayed 2 nights in Jun 2019

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed and looked after
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
period building and history were most interesting.Excellent central position with fee parking .Spacious room with good en suite bathroom
Stayed 1 night in May 2019

4/10 Poor

Jean

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Many basic faults with room. Promised maintenance!
Stayed 2 nights in May 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay ...
Nice room, clean and comfortable. Wifi was iffy, but not a great problem in my particular case. Would not hesitate to stay again.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When staying at one of the large hotel chains I find one hotel to be much like another. This property id very different. It is a lovely old building full of history & very individual with parts dating back to the 16th century. My bedroom & bathroom were huge with a very comfortable bed. It was well decorated in a style sympathetic to the age of the building. It was also good to have a proper key for the bedroom door rather than the electronic version that I have had many issues with in the past. The number of times I've returned to my hotel room in the past only to find that the credit card type of electronic key don't work!!! I did find it a little strange to have to leave the key at reception every time I went out though.
Stayed 1 night in Apr 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Great hotel
Great staff good food.
Stayed 2 nights in Feb 2019

6/10 Okay

roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A rambling old house packed with old furniture. Masses of character but not what I was looking for this time. Fifty years ago I would have found it quaint that one has to wait for the shower to work until the loo cistern has filled. I must have finally moved into the modern age.
Stayed 2 nights in Feb 2019

10/10 Excellent

Stephen B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location for the Con Club event
Stayed 1 night in Jan 2019

8/10 Good

Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel room was clean and very comfortable. Hotel felt quite empty as all Hotel staff had yet to return from holidays.
Stayed 1 night in Jan 2019

8/10 Good

harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
We were at The Shelleys for a R & R break after a particularly intense period of work. I didn't notice until having made the booking with Expedia, that the deal did not include breakfast. This made for quite an expensive stay. We paid for breakfast on the first morning but did not find it particularly good value for money so ate out at a cafe for the following two mornings. The room was quite small but very warm and there was always plenty of hot water for baths. We returned to our room on the second day of our stay at around 2.45 pm to find it had not yet been serviced. We declined the offer of servicing at 3.30 pm as we had by then made our bed and needed to relax in the privacy of our room. The hotel is being very helpful in returning to us, items of clothing accidentally left behind in the wardrobe.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Bookiing did not get though so room was not ready on arival. We had to wait over 1 1/2 hrs. We used the hand basin and the water would not run away, we called the night porter and he used a plunger to try the blockage but loads of filthy muck came up. We left in the morning not impressed by the Sheleys Hotel.
Stayed 1 night in Dec 2018

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018