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Reviews of Best Western Willerby Manor Hotel

3.5 out of 5
Best Western Willerby Manor Hotel
Well Lane, Willerby, Hull, England

Reviews

8.2

Very good

Rating 10 - Excellent. 110 out of 323 reviews" "
Rating 8 - Good. 163 out of 323 reviews" "
Rating 6 - Okay. 32 out of 323 reviews" "
Rating 4 - Poor. 16 out of 323 reviews" "
Rating 2 - Terrible. 2 out of 323 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in Hull
Loved the building along with the fitness suite. Staff very helpful. Good range of breakfasts. Walking distance to restaurants etc... Would happily stay there again. Who said its grim up north ! The people are lovely !
Stayed 2 nights in Jan 2020

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Neil, Durham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in an unusual location - expected it to be more rural
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The photo on website is actually the back of the hotel. The entrance and therefore front of hotel is totally underwhelming. Looks more like blocks of flats! Definitely needs refurbishment inside, carpets stained and well worn. Buffet breakfast had little choice, possibly because it had not been replenished when we went in to eat at 9am (served til 9.30). The cooked breakfast was average. Our executive room had 2 double beds which was great, bedding clean, pillows could have been bigger. Towels in bathroom good quality.
Stayed 1 night in Feb 2020

4/10 Poor

Ian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay there again!!
Bathroom wasn’t cleaned properly, pubic hair on the wall of the bathroom and the Soap tray. Damp stain on the ceiling of my room Will not be staying again
Stayed 1 night in Feb 2020

8/10 Good

Sally

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Paris

Stayed 1 night in Dec 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The food was very good and there was a good selection for breakfast. The pool and spa also was very good and met our requirements
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff at this hotel make it, they are friendly and helpful at all times. We stayed at the hotel for the New Years Eve Gala. The food was excellent as was the service. The hotel however is just a little tired looking.! The rooms are extremely old fashioned and the beds quite small. Our room was huge though, as was the bathroom And it was really clean. I would stay here again but the whole place could really do with a re-fit
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

steven

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Robert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is a bit tired and needs refreshing, especially the rooms.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Laura

Liked: Room comfort
Was very cold and asked twice and still remained cold
Stayed 1 night in Nov 2019

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Nicola

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great. Room was full of cobwebs! Corner of short dirty. Bed uncomfortable. Unbelievably noisy! Could hear noise through ceiling & walls. Restaurant stopped serving at 8:30pm - Ridiculous
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t available at 4 pm on a Sunday,it didn’t take very long but we weren’t offered a free cup of tea or coffee
Stayed 2 nights in Nov 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
A lovely hotel reception girls so freindly welcoming all staff super s lovely place to stay
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
One of the rooms had a terrible smell, but the staff quickly found us an alternative.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I've stayed at Willerby Manor a couple of times and never had a problem. However on this stay there was an incident in the car park and when I asked a member of staff to review the CCTV footage I was told the footage didn't show anything. I phoned back after I checked out to be told that they did have information. Very disappointed that the staff phoned me to lie about the situation initially
Stayed 1 night in Nov 2019

8/10 Good

Culver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Quite location helpful staff nice pool and spa facilities although the changing areas are a bit dated good food all you could ask for
Stayed 1 night in Oct 2019

4/10 Poor

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Not good for mobility impared
Not good for mobility impared, too many stairs and no lift.
Stayed 1 night in Oct 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Just an overnight but made use of the pool The pool and sports area were great and are more than I was accustomed to Room and bathroom were good size and bathroom had been nicely updated Had a few problems with the restaurant and cooked breakfast but they were sorted efficiently
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Kerri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could do much better.
The room was in need of a clean as there were cobwebs in the corners of the room and the bathroom also was also in need of attention. The soap dispensers were empty. At breakfast, cutlery was greasy as was the juice jug handle. The room needs an update as it felt like we'd gone back to the 70s.
Stayed 1 night in Oct 2019

10/10 Excellent

Harun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff was very friendly and helpful every time i contact them. Very good
Stayed 3 nights in Oct 2019

10/10 Excellent

aron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

louise

Stayed 2 nights in Oct 2019

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
Room was lovely , overlooking the garden . Nice bed and great shower . We ate in the Fig Brasserie and were disappointed . I had a goats cheese salad w. Goat's cheese was nice but just accompanied by a few slices of tomato. Seabass was ok , asparagus cooked well but served with a hard round of I think mashed potato . I couldn't work it out . Just needs a bit more care as the price suggests .
Stayed 1 night in Sep 2019

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Found reception staff extremely friendly and helpful. The pool, spa and sauna in good clean condition. Very nice modern bathroom. Room was clean and welcoming.
Stayed 3 nights in Sep 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

GRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
No lift. Great brasserie. Friendly, helpful staff. Big rooms. Good breakfast. Decoration getting a bit dated.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel but I didn't like paying £15 early check in when your room is already for you anyway
Stayed 1 night in Aug 2019

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Birthday night
Good and pleasant stay at Willerby manor for my wife’s 40th Lovely room the Morgan suite. Thank you
Prosecco on arrival bliss
Stayed 1 night in Aug 2019

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, room comfort
Tired but worth putting up with
Stayed for 3 nights. The hotel is tired and could do with some new carpets to be fair along the corridors to room. My room was lovely, spacious and a lovely size bathroom. Spa area was very nice and enjoyed the pool, sauna, steam rooms and jacuzzi. Breakfast and food in restaurant very good What made this hotel and the reason I would stay there again is the staff. Every single person working there was so polite, friendly and couldn’t do enough for you. thanks xx
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
I paid for room on arrival . On checkout receptionist tried charging me again..carpet dirty in hall
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No lift and could be a long walk to some rooms so check if you have limited mobility
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

James

Stayed 1 night in Aug 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Sunshine super stay
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019