Ratings based on 1,111 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted May 18, 2020
Comment from Hotel Management
May 28, 2020 by Rob Weeden - GM, Hotel Management
Thank you so much Anon, considering the extremely challenging times we wish you safe travels. Rob Weeden - GM
5 out of 5
by A verified traveller from Canada

Posted Mar. 28, 2020
Hospitality extraordinaire! We were encouraged to pay the upgrade for the Pacific Club privileges - that exceeded our expectations!
Comment from Hotel Management
Mar. 30, 2020 by Sarah, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveller

Posted Mar. 21, 2020
My only comment would have to be that i wish they would provide some free parking for guests, even if for a couple of hours. Parking at night is free on the roadside, but just one or two complimentary hours midday would have been very welcome. Other than that, it was an excellent stay.
Comment from Hotel Management
Mar. 22, 2020 by Rob Weeden - GM, Hotel Management
Many thanks Anon sadly on parking we have huge fees to pay to the city but can share that it's the best value of any hotel in the CBD. Also check out our packages which do include parking, great value.
5 out of 5
by A verified traveller

Posted Mar. 17, 2020
Comment from Hotel Management
Mar. 21, 2020 by Rob Weeden - GM, Hotel Management
Many thanks Anon, much appreciated.
5 out of 5
by A verified traveller

Posted Mar. 16, 2020
Comment from Hotel Management
Mar. 16, 2020 by Nikhil, Hotel Management
Thankyou for your rating.
4 out of 5
by A verified traveller

Posted Mar. 15, 2020
Comment from Hotel Management
Mar. 17, 2020 by Rob Weeden - GM, Hotel Management
Many thanks Anon, great to have you with us.
3 out of 5
by A verified traveller from Sydney

Posted Mar. 14, 2020
Furniture very tired and communal areas poor quality But new bar and restaurant area nice as refurbished
Comment from Hotel Management
Mar. 14, 2020 by Nikhil - Service one, Hotel Management
Thankyou for your review.
3 out of 5
by A verified traveller

Posted Mar. 8, 2020
Comment from Hotel Management
Mar. 10, 2020 by Rob Weeden - GM, Hotel Management
Wonderful to have you with us Anon. Do drop us a note and let me know how we could turn that 3 into a 5. Real feedback helps our business.
4 out of 5
by A verified traveller

Posted Mar. 4, 2020 on Hotels
Rooms have loads of space. Room Service was had good range and OK pricing.
Comment from Hotel Management
Mar. 5, 2020 by Rob Weeden - GM, Hotel Management
Thank you Maree we are glad you chose to stay with us and look forward to welcoming you back. Rob Weeden - GM
2 out of 5
by A verified traveller

Posted Mar. 3, 2020 on Wotif
Pool was nice but not very big or what was thought of an out door area compare to photos. Rooms service was not good and room sounded like a washing machine all night with the plumbing and water noise around us.
Comment from Hotel Management
Mar. 3, 2020 by Rob Weeden - GM, Hotel Management
Thank you for the commentary feedback is genuinely appreciated. It's how we get better. Drop me a note and let us know which room so that we can hopefully rectify the problem, we can take a look at your in-room dining too.