Outdoor pool, sun loungers

Reviews of Premier Hotel East London ICC

4 out of 5
Premier Hotel East London ICC
22 Esplanade, Beachfront, East London, Eastern Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 134 out of 289 reviews" "
Rating 8 - Good. 90 out of 289 reviews" "
Rating 6 - Okay. 35 out of 289 reviews" "
Rating 4 - Poor. 22 out of 289 reviews" "
Rating 2 - Terrible. 8 out of 289 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sherpherd Wame

Travelled with partner
Average
Stayed 2 nights in Mar 2024
Response from Sefton. on Mar 8, 2024
Dear Esteemed Guest - Sherpherd Wame,Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy month of March. Kind regards, Sefton and Team.

10/10 Excellent

Thobile

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel facilities and the rooms are Excellent, clean, spacious rooms with modern decor and comfortable quality bed linen.
Stayed 1 night in Jan 2024
Response from Sefton. on Feb 8, 2024
Dear Esteemed Guest - Thobile,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy 2024. Kind regards, Sefton and Team.

10/10 Excellent

Martin

Stayed 1 night in Dec 2023
Response from Sefton. on Dec 28, 2023
Dear Esteemed Guest - Martin,Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season. Kind regards, Sefton and Team

10/10 Excellent

Lisanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Sefton. on Dec 8, 2023
Dear Esteemed Guest - Lisanda, Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious month of December. Kind regards, Sefton and Team.

10/10 Excellent

Mhlanga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the place
Stayed 1 night in Nov 2023
Response from Sefton. on Feb 19, 2024
Dear Esteemed Guest - Mhlanga,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy 2024. Kind regards, Sefton and Team.

8/10 Good

Hussein

Stayed 1 night in Nov 2023
Response from Sefton. on Dec 27, 2023
Dear Esteemed Guest - Hussein, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season. Kind regards, Sefton and Team

4/10 Poor

Jean

Stayed 1 night in Nov 2023
Response from Sefton. on Dec 27, 2023
Dear Esteemed Guest - Jean, Good morning to you and we trust that you are very well. Many thanks for your constructive and honest feedback in terms of your rating, it is truly appreciated. Please may we profusely apologize for the matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided you with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season. Kind regards, Sefton and Team.

6/10 Okay

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint wifi was super slow during my stay
Stayed 5 nights in Nov 2023
Response from Sefton. on Nov 22, 2023
Dear Esteemed Guest - Jean, Good afternoon to you, and we trust that you are very well. Many thanks for your constructive and honest response, it is truly appreciated. Please may we profusely apologize for the disturbing matter that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided you with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of November. Kind regards, Sefton and Team.

10/10 Excellent

ANDISWA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sefton. on Nov 8, 2023
Dear Esteemed Guest - Andiswa, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your 5 out of 5 rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious month of November. Kind regards, Sefton and Team.

6/10 Okay

Luis

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Sefton. on Nov 3, 2023
Dear Esteemed Guest - Luis, Good morning to you, and we trust that you are very well. Many thanks for your constructive and honest response with reference to your star rating, it is truly appreciated. Please may we profusely apologize for the disturbing matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided you with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of November. Kind regards, Sefton and Team.

10/10 Excellent

Khayakazi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sefton. on Oct 31, 2023
Dear Esteemed Guest - Khayakazi, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your 10 out of 10 rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious week. Kind regards, Sefton and Team.

10/10 Excellent

Ndishavhelafhi obert

Stayed 3 nights in Oct 2023
Response from Sefton. on Oct 31, 2023
Dear Esteemed Guest - Ndishavhelafhiobert, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your 10 out of 10 rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious week. Kind regards, Sefton and Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sefton. on Oct 14, 2023
Dear Esteemed Guest, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your 10 out of 10 rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious month of October. Kind regards, Sefton and Team.

10/10 Excellent

Lizelle

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Sefton. on Oct 12, 2023
Dear Esteemed Guest - Lizelle, Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your 10 out of 10 rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious month of October. Kind regards, Sefton and Team.

10/10 Excellent

elphigio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sefton. on Oct 4, 2023
Dear Esteemed Guest - Elphigio, Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your 10 out of 10 rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious month of September. Kind regards, Sefton and Team.

4/10 Poor

Shan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Car vandalised - disappointing stay
There were hordes of unruly ( very noisy) visitors staying at the hotel when we booked in. They were singing and dancing in a drunken stooper every where. Worst of all, the front lip ( an accessory added to my brand new car) was "stolen from the undercover parking inside the hotel". It was ripped off by someone. I enquired, the hotel did not have video footage. Very dusappointing. I will never go there again.
Stayed 1 night in Sep 2023
Response from Sefton. on Sep 28, 2023
Dear Esteemed Guest - Shan, Good morning to you, and we trust that you are very well. Many thanks for your constructive and honest feedback, it is truly appreciated. Please may we profusely apologize for the disturbing matters that you were exposed to, however I was informed that the matter pertaining to that of your the front lip ( an accessory added to your brand new car), was discussed and resolved between both you and Mr. Terry Moss from SWOT Security. I will investigate the matter further.We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided you with. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of September. Kind regards, Sefton and Team.

10/10 Excellent

Pumla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sefton. on Sep 18, 2023
Dear Esteemed Guest - Pumla, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of you 10 out of 10 rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious month of September. Kind regards, Sefton and Team.

10/10 Excellent

Working on FIre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sefton. on Sep 9, 2023
Dear Esteemed Guest - Working on Flre, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of you 10 out of 10 rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious month of September. Kind regards, Sefton and Team.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sefton. on Aug 25, 2023
Dear Esteemed Guest - Jean, Good morning to both you and your Family, and we trust that you are all very well.Once again, please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious weekend.Kind regards, Sefton and Team.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing week long stay. Staff was polite and helpful. Good food options, wifi good , ocean view excellent.
Response from Sefton. on Aug 24, 2023
Dear Esteemed Guest - Jean, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of August. Kind regards, Sefton and Team.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sefton. on Jul 31, 2023
Dear Esteemed Guest - Richard, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favourable rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful week. Kind regards, Sefton and Team.

10/10 Excellent

Nolufefe

Stayed 2 nights in Jul 2023
Response from Sefton. on Jul 26, 2023
Dear Esteemed Guest - Nolufefe, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favourable rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of July. Kind regards, Sefton and Team.

10/10 Excellent

viwe

Stayed 1 night in Jul 2023
Response from Sefton. on Jul 18, 2023
Dear Esteemed Guest - Viwe, Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your favourable rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of July. Kind regards, Sefton and Team.

10/10 Excellent

Yoliwe

Stayed 1 night in Jun 2023
Response from Sefton. on Jul 8, 2023
Dear Esteemed Guest - Yoliwe, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of July. Kind regards, Sefton and Team.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a good place to stay
Great place if you have budiness in East London. Wifi wasn't very good however but no other complaints
Stayed 2 nights in Jun 2023
Response from Sefton. on Jun 26, 2023
Dear Esteemed Guest - Anonymous, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future, however we would like to apologise for the issue in terms of the Wi-Fi which was not good. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of June. Kind regards, Sefton and Team.

10/10 Excellent

phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was the most expansive and complete of any in the area. The staff were extraordinarily polite and professional. I’ve stayed in three Premier properties in ten days. They’ve all been exemplary.
Response from Sefton. on Jun 23, 2023
Dear Esteemed Guests - Phil, Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of June. Kind regards, Sefton and Team.

8/10 Good

Nkosana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well run property. Professional staff and proper full kitchen and menu. The adjacent beach front is rocky and not clean. The other nearby beach front is closed due to construction.
Stayed 6 nights in May 2023
Response from Sefton. on May 19, 2023
Dear Esteemed Guest - Nkosana, Good afternoon to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of May. Kind regards, Sefton and Team.

10/10 Excellent

Megan

Stayed 2 nights in May 2023
Response from Sefton. on May 17, 2023
Dear Esteemed Guest - Megan, Good afternoon to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of May. Kind regards, Sefton and Team.

10/10 Excellent

Leanya Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Sefton. on May 11, 2023
Dear Esteemed Guest - Leanya Jacob, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of May. Kind regards, Sefton and Team.

10/10 Excellent

Nontsikelel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place in East london everything went well
Stayed 1 night in Apr 2023
Response from Sefton. on May 1, 2023
Dear Esteemed Guest - Nontsikelel, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of May. Kind regards, Sefton and Team.

10/10 Excellent

Yoliwe

Stayed 1 night in Apr 2023
Response from Sefton. on Apr 19, 2023
Dear Esteemed Guest - Yoliwe, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback in terms of your star rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of April. Kind regards, Sefton and Team.

10/10 Excellent

Phaphama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sefton. on Apr 3, 2023
Dear Esteemed Guest - Phaphama, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback in terms of your star rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of April. Kind regards, Sefton and Team.

10/10 Excellent

veliswa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023
Response from Sefton. on Mar 29, 2023
Dear Esteemed Guest - Veliswa, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback in terms of your star rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful week. Kind regards, Sefton and Team.

8/10 Good

Ayanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Sefton. on Mar 22, 2023
Dear Esteemed Guest - Ayanda, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback in terms of your star rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of March. Kind regards, Sefton and Team.

4/10 Poor

Phopho

Stayed 2 nights in Feb 2023
Response from Sefton. on Mar 6, 2023
Dear Esteemed Guest - Phopho, Good morning to you and we trust that you are very well. Many thanks for your constructive and honest response in terms of your rating, it is truly appreciated. Please may we profusely apologize for the disturbing matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided yourselves with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of March. Kind regards, Sefton and Team.

10/10 Excellent

Juanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Sefton. on Feb 17, 2023
Dear Esteemed Guest - Juanita, Good afternoon to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful 2023. Kind regards, Sefton and Team.

8/10 Good

Nic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insufficient Light in room
My 3 day stay was very pleasant and service was good and staff friendly and helpful. The only negative thing I can mention is a lack of lighting in the room, especially at night. It is very difficult to read or do admin work in the room. A bright central florescent light will be very handy. I cant understand why hotels have dark dingy rooms.
Stayed 3 nights in Jan 2023
Response from Sefton. on Jan 10, 2023
Dear Esteemed Guest - Nic, Good afternoon to you and we trust that you are very well. Many thanks for your constructive and honest response, it is truly appreciated. Please may we profusely apologize for the disturbing matter that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof i.e., the lack of loghting in the room, which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided yourselves with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful 2023. Kind regards, Sefton and Team.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The room was comfortable and spacious overall. However, the bathroom needs attention. Dull lighting and very poor pressure in the shower.
Stayed 1 night in Jan 2023
Response from Sefton. on Jan 7, 2023
Dear Esteemed Guest - Anonymous, Good morning to you and we trust that you are very well. Many thanks for your constructive and honest response in terms of your rating, it is truly appreciated. Please may we profusely apologize for the disturbing matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided yourselves with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful 2023. Kind regards, Sefton and Team.

10/10 Excellent

Asavela

Stayed 1 night in Dec 2022
Response from Sefton. on Dec 16, 2022
Dear Esteemed Guest - Asavela, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season, and a fantastic 2023. Kind regards, Sefton and Team.

10/10 Excellent

Brian Lunga

Stayed 1 night in Oct 2022
Response from Sefton. on Oct 22, 2022
Dear Esteemed Guest - Brian Lunga, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of October. Kind regards, Sefton and Team.

2/10 Terrible

Nobuzwe

Stayed 1 night in Oct 2022
Response from Sefton. on Oct 7, 2022
Dear Esteemed Guest - Nobuzwe, Good morning to you and we trust that you are very well. Many thanks for your constructive and honest response in terms of your rating, it is truly appreciated. Please may we profusely apologize for the disturbing matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided yourselves with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of October. Kind regards, Sefton and Team.

8/10 Good

Byron

Stayed 1 night in Oct 2022
Response from Sefton. on Oct 6, 2022
Dear Esteemed Guest - Byron, Good morning to you, and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of October. Kind regards, Sefton and Team.

4/10 Poor

Mawande

Stayed 1 night in Aug 2022
Response from Sefton. on Aug 15, 2022
Dear Esteemed Guest - Mawande, Good afternoon to you and we trust that you are very well. Many thanks for your constructive and honest response in terms of your rating, it is truly appreciated. Please may we profusely apologize for the disturbing matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided yourselves with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of August. Kind regards, Sefton and Team.

10/10 Excellent

Juanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ICC means business
Clean, comfortable and ideally placed.
Stayed 3 nights in Jul 2022
Response from Sefton. on Jul 28, 2022
Dear Esteemed Guests- Juanita, Good evening to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of July. Kind regards, Sefton and Team.

10/10 Excellent

Babalwa

Stayed 2 nights in Jun 2022
Response from Sefton. on Jul 19, 2022
Dear Esteemed Guests- Babalwa, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, which is based on your favourable rating, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of July. Kind regards, Sefton and Team.

10/10 Excellent

Lennox

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Clean, comfortable. Excellent meals, well presented
Stayed 1 night in May 2022
Response from Sefton. on Jun 22, 2022
Dear Esteemed Guests - Lennox, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of June. Kind regards, Sefton and Team.

10/10 Excellent

Juanita

Stayed 1 night in May 2022

6/10 Okay

Petronella

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not so good. Wifi was not working. TV in the lounge was not working. It was reported but not attended to.
Stayed 1 night in Apr 2022
Response from Sefton. on May 6, 2022
Dear Esteemed Guest - Petronella, Good evening to you and we trust that you are very well. Many thanks for your constructive and honest response, it is truly appreciated. Please may we profusely apologize for the disturbing matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided yourselves with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of May. Kind regards, Sefton and Team.

10/10 Excellent

SHIRLEY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent I will come back with my family
Stayed 2 nights in Apr 2022
Response from Sefton. on May 6, 2022
Dear Esteemed Guest - Shirley, Good evening to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of May. Kind regards, Sefton and Team.

6/10 Okay

Ben

The rooms are a decent size
Stayed 2 nights in Mar 2022
Response from Sefton. on May 6, 2022
Dear Esteemed Guest - Ben, Good evening to you and we trust that you are very well. Many thanks for your constructive and honest response in terms of your rating, it is truly appreciated. Please may we profusely apologize for the disturbing matters that you were exposed to i.e. it is evident that you were not entirely satisfied with your visit. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided yourselves with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of May. Kind regards, Sefton and Team.