Dear Wesley, Thank you for taking the time to review your stay.We're delighted to hear you appreciated our central location, convenient for exploring the city's attractions, and our on-site parking facilities, an amenity we're proud to offer despite the limitations of our historic city center. While we are pleased that our room amenities met your expectations, we note your ratings suggest there may be areas for us to improve. Rest assured, we are committed to maintaining our hotel's condition and service quality to ensure a comfortable stay for all guests.We hope to welcome you back. Best wishes,Veronique Van Hulle, General Manager

Dear Rafael,Thank you for your kind feedback.We're thrilled to hear that you found our location to be excellent and appreciated the safety of the area. It's also wonderful to know that you were fully satisfied with the cleanliness of our rooms, the condition of our hotel, and the level of service provided by our team. Your positive remarks about the room amenities are much appreciated, and we're glad that our efforts to ensure a comfortable stay did not go unnoticed. We strive to maintain a high standard in all aspects of our guest experience, and your feedback is a valuable affirmation of our team's dedication.We hope to welcome you back in the future.Best wishes,Veronique Van Hulle, General Manager

Dear Ashley,Thank you for such a positive review of your stay.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back.Best wishes,Veronique Van Hulle, General Manager

Chère Mathilde,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes ravis d'apprendre que l'accueil de notre équipe a répondu à vos attentes et que notre petit-déjeuner, riche en produits locaux, vous a particulièrement plu. Il est vrai que notre emplacement, au cœur de la ville, offre un accès privilégié aux joyaux de Gent, et nous sommes heureux que vous ayez pu profiter de notre piscine extérieure en été. Votre retour positif sur le confort et la tranquillité de nos chambres nous touche, et nous sommes contents que notre offre de chaînes TV/radio ait contribué à rendre votre séjour agréable.Au plaisir de vous revoir à nouveau très bientôt,Veronique Van Hulle, General Manager

Dear Fatma Esra,Thank you for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay.Best wishes,Veronique Van Hulle, General Manager

Beste Patrick,Bedankt voor deze recensie.Jullie tevredenheid is onze topprioriteit en we vinden het dan ook erg jammer dat jullie niet tevreden waren over onze service. We hadden graag geweten wat we kunnen verbeteren. Hopelijk hebben jullie toch genoten van jullie verblijf.We verwelkomen jullie graag opnieuw voor een betere ervaring.De beste wensen voor 2024,Veronique Van Hulle, General Manager

Beste Robert,Hartelijk dank voor deze fijne beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Veronique Van Hulle, General Manager

Dear Ioannis,Thank you for taking the time to share your opinion with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you again. Best regards,Veronique Van Hulle, General Manager

Dear Beverley.Thank you very much for sharing your positive review.We are thrilled to hear that you appreciated our convenient parking facilities and enjoyed our sauna and steam room. It is also great to know that Serda, our receptionist, made a positive impact on your stay with her friendliness and helpfulness, and that you were pleased with the upgraded room.We always strive to provide excellent service and comfortable accommodations for our guests, and your kind words are truly appreciated. We hope to have the opportunity to welcome you back for another memorable stay in the heart of Ghent.We look forward to welcoming you back on a future occasion.Best regards,

Dear Catriona,Thank you for taking the time to share your experience at our hotel.It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,

Dear Andrew,Thank you for reviewing your recent stay.We apologize for the inconvenience you experienced with the air conditioning. Our hotel offers manual temperature control in each room, and we also provide extra fans upon request. We encourage our guests to reach out to our 24-hour reception if they encounter any issues during their stay, as we are always happy to assist in finding a solution. We will also look into the air conditioning issue you mentioned to ensure that it is addressed promptly.We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards,

Dear Darcel,Thank you for taking the time to share your wonderful experience at our hotel.We are delighted to hear that you found our staff to be kind and appreciated our perfect location in the heart of the city. We also appreciate your comments on the room cleanliness, hotel condition, and room amenities. We continuously work to maintain and improve our facilities to ensure a comfortable stay for our guests. Your satisfaction is our top priority, and we are glad to know that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the future. Warm regards,

Dear Mathilde,Thank you for sharing this lovely review.We are thrilled to hear that you enjoyed our perfect location and amazing breakfast buffet, featuring a variety of delicious options such as salmon, cucumbers, and potato croquettes. It's great to know that you appreciated our spacious rooms and the outdoor swimming pool, which provides a relaxing atmosphere for our guests. Your continued loyalty means a lot to us, and we look forward to welcoming you back for many more stays in the future.We hope to see you again on a future visit.Kind regards,Veronique Van Hulle, General Manager

Dear Anna, Thank you so much for these kind comments about your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Veronique Van Hulle, General Manager

Dear Leticia,Thank you for positively reviewing your stay.We are glad that you enjoyed your stay with us and that our team members added to this experience positively. We are also pleased to know that you found our location ideal for your requirements.It would be a pleasure to welcome you again. Best regards,Veronique Van Hulle, General Manager

Dear Sonja.Thank you very much for sharing your positive review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.Wishing you all the best and looking forward to your next visit,Veronique Van Hulle, General Manager

Dear Guest,Thank you for taking the time to review your stay.We always try hard to make sure all our guests have a good experience and we are sorry to hear that your recent stay did not meet all your expectations.We are sorry that we were not able to adequately address the issue you had, and we will have this checked again by our maintenance team. Please accept our apologies for any inconvenience.Please be assured that we have noted your feedback and will address this with our teams to ensure that your concerns are dealt with promptly.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Veronique Van Hulle, General Manager

Dear Bharat,Thank you for sharing your review.We are sorry we were not able to meet all your requirements.We would appreciate more information on how we could improve.We look forward to welcoming you again. Best regards,Veronique Van Hulle, General Manager

Dear Nigel,Thank you for this review about your recent stay.We aim to meet the requirements of our guests and so regret to read that you were not completely satisfied with our pricing. While we would like to believe our parking price is competitive when compared to that of similar establishments within the area, we have taken note of your comment.We hope you will consider staying with us again in the future. Best regards,Veronique Van Hulle, General Manager

Dear Guest,Thank you for taking the time to rate your stay with us.Unfortunately, it seems that we did not meet your expectations during your stay with us. We would certainly like to know more about where we fell short. Please do not hesitate to contact us if you have any suggestions on what we could do better next time.We look forward to welcoming you back. Best regards,Veronique Van Hulle, General Manager

Dear Guest,Thank you for taking the time to rate your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,Petra DE MEYERE, General Manager

Dear Emmanouil,Thank you for rating your recent stay.We are sorry to know that you felt our high standards were not upheld. We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay.We look forward to welcoming you back.Kind regards,Petra DE MEYERE, General Manager

Dear Tim,We appreciate this positive rating.We are glad that this was to your satisfaction.A private message with further details would be gratefully received.Best regards,Petra DE MEYERE, General Manager

Dear Michael,Thank you for taking the time to review your stay.We would like to thank you for choosing to stay with us but are sorry that we did not meet the high standards expected of us on this visit. Please accept our apologies for the delay in having your concern dealt with. We have addressed your feedback with our housekeeping and reception teams to ensure an improved service is delivered in future.Kind regards,Petra DE MEYERE, General Manager

Dear Karen,We are grateful for this maximum rating of your recent stay.We are happy we were able to cater to all your needs.Again, thank you very much.We look forward to welcoming you back. Best regards,Petra DE MEYERE, General Manager

Dear Abderrahim, Thanks for your rating of our hotel. Sorry your stay was not what we would have liked. We would appreciate it if you could provide us with some more information. We look forward to welcoming you back. Best regards, Petra DE MEYERE, General Manager

Dear Breda,Thank you for sharing your review.We are glad that you had an overall satisfactory stay. However, we are sorry that perhaps not all of your expectations were met. Our guests' feedback is very useful and we always welcome suggestions for improvement.We hope to welcome you back to our hotel in the near future.Kind regards,

Dear Nicole, We would like to thank you for your rating so highly your recent stay. We are glad your stay was perfect. We look forward to the pleasure of seeing you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Raimon, Thank you for sharing your feedback concerning your recent stay. We are delighted to know you found our location to be ideal and enjoyed our tasty breakfast buffet, a perfect way to help start your day. While we do carry out maintenance works whenever necessary, we are sorry to hear that you were not completely satisfied in this regard. However, it is our pleasure to let you know that we will be renovating our hotel in the coming year for an improved guest experience. We hope that we can see you again in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Kevin, We are grateful for this kind rating of your recent stay. We are glad that this was to your satisfaction. However, we would love to know what would have made your stay a perfect one. We look forward to welcoming you again. Best regards, Petra DE MEYERE, General Manager

Dear Jing, Thank you for taking the time to send us your rating. We are glad that this was to your satisfaction. However, we would love to know what would have made your stay a perfect one. We look forward to welcoming you again. Best regards, Petra DE MEYERE, General Manager

Dear Jeanette, Thank you for taking the time to rate your stay with us. We are happy to have met your requirements. We would certainly like to learn more about that in a private message. We hope to welcome you back for a return visit, Best regards, Petra DE MEYERE, General Manager

Dear Guest We acknowledge with thanks your high rating about your recent stay. We are glad we were able to meet all your requirements Best regards, Petra DE MEYERE, General Manager

Dear Guest, Thank you for taking the time to provide us with this great rating. We are delighted you had a great stay. Thank you again. We look forward to welcoming you again. Best regards, Petra DE MEYERE, General Manager