Title: First Group The Palace - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # First Group The Palace All-Suite Private beach and outdoor pool, near uShaka Marine World ![Apartment, 1 Bedroom, Sea View | View from room](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/605e9e3e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Studio, 1 Double Bed, Sea View](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/f19799a2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Penthouse, 3 Bedrooms, Balcony, Sea View | In-room dining](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/c5e6894b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/dc1a28ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/58e9b0d5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies First Group The Palace All-Suite welcomes guests on Durban Beachfront with thoughtful amenities. Enjoy the rooftop terrace, library, private beach, and pools for all ages. Parents value the babysitting services and attentive 24-hour front desk staff. 8.2 Very good ## Popular amenities - Hot tub - Bar - 24/7 front desk - Spa - Room service - Parking available ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=4130645&PinnedHotelID=4130645&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=4130645&PinnedHotelID=4130645&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=4130645&PinnedHotelID=4130645&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=4130645&PinnedHotelID=4130645&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=4130645&PinnedHotelID=4130645&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=4130645&PinnedHotelID=4130645&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=4130645&PinnedHotelID=4130645&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=4130645&PinnedHotelID=4130645&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 4 of 4 rooms ![Apartment, 1 Bedroom, Sea View](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/5db77bc8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom, Sea View 10.0 Exceptional 1 review ### Highlights Balcony Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer TV Separate bedroom Private bathroom - 452 sq ft - 1 bedroom - Sea view - Sleeps 2 - 1 Queen Bed ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/4b4b3774.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 1 Double Bed, Sea View ### Highlights Balcony Air conditioning TV Separate bedroom Private bathroom Shower/tub combination Cookware/dishes/utensils Coffee/tea maker - 219 sq ft - Sea view - Sleeps 2 - 1 Double Bed ![Penthouse, 3 Bedrooms, Balcony, Sea View | View from room](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/d4ab3895.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse, 3 Bedrooms, Balcony, Sea View ### Highlights Balcony Air conditioning Kitchen Full-sized refrigerator/freezer TV 3 bedrooms Separate bathtub and shower Private bathroom - 915 sq ft - 3 bedrooms - Sea view - Sleeps 6 - 1 King Bed, 1 Queen Bed and 2 Twin Beds ![Apartment, 2 Bedrooms, Sea View](https://images.trvl-media.com/lodging/5000000/4140000/4130700/4130645/419fea1a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms, Sea View ### Highlights Balcony Air conditioning Kitchen Full-sized refrigerator/freezer TV 2 bedrooms Separate bathtub and shower Private bathroom - 779 sq ft - 2 bedrooms - Sea view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDurban-Hotels-First-Group-The-Palace-All-Suite.h4130645.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDurban-Hotels-First-Group-The-Palace-All-Suite.h4130645.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-29.85157%2C31.03771&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dVHRvWtIQQoWMmw639Z4rZnvjHo=) 211 Marine Parade, Durban, KwaZulu-Natal, 4001 #### What's nearby - Golden Mile - 2 min walk - 0.2 km - Durban Funworld - 2 min walk - 0.2 km - Blue Lagoon - 13 min walk - 1.1 km - Durban International Convention Centre - 16 min walk - 1.4 km - Durban Beach - 2 min drive - 1.8 km #### Getting around - King Shaka Intl. Airport (DUR) - 24 min drive #### Restaurants - ‪Joe Cool's - ‬3 min walk - ‪McDonald's - ‬7 min walk - ‪Island Style - ‬1 min walk - ‪Durban Beach Cafe - ‬10 min walk - ‪KFC - ‬9 min walk ## About this property ### First Group The Palace All-Suite Upscale family-friendly hotel near uShaka Marine World At First Group The Palace All-Suite, you can look forward to a rooftop terrace, a library, and dry cleaning/laundry services. This hotel is a great place to bask in the sun with a nearby private beach and fishing. Indulge in a body scrub, a body wrap, and a manicure/pedicure at La Vita Spa, the onsite spa. A bar, a business center, and a steam room are available to all guests. You'll also find perks like: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free bicycle rentals, self parking (surcharge), and a roundtrip airport shuttle (surcharge) - Babysitting (surcharge), barbecue grills, and a banquet hall - A TV in the lobby, an elevator, and a 24-hour front desk Room features All 76 rooms have comforts such as air conditioning, as well as amenities like safes. Other amenities include: - Showers and free toiletries - TVs with satellite channels and DVD players - Balconies, cookware/dishes/utensils, and electric kettles ## Similar properties ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/4000000/3630000/3625800/3625761/7c35ab97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Belaire Suites Durban Beachfront - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 917 reviews CA $108 CA $124 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=3625761&PinnedHotelID=3625761&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1820000/1818300/1818286/a4cafd05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suncoast Hotel & Towers Durban Beachfront - Pool - Breakfast included - Spa - Free WiFi 8.4 Very good 204 reviews CA $155 CA $181 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1818286&PinnedHotelID=1818286&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/70000/68700/68685/65848636.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Durban Durban Central Business District - 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Parking included - Free WiFi 8.2 Very good 86 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=15216913&PinnedHotelID=15216913&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transportation - Free offsite parking within 2.5 miles - Roundtrip airport shuttle (surcharge) from 6:00 AM to 6:00 PM at scheduled times and on request - Area shuttle (surcharge) - Casino shuttle (surcharge) - Shopping center shuttle (surcharge) - Self parking on site (ZAR 55 per night) ### Food and drink - A bar/lounge - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Children's pool - Fishing - Free bicycle rentals - Full-service spa - Hot tub - Library - Outdoor pool - Sauna - Steam room - TV in common areas ### Family friendly - Babysitting (surcharge) - Children's pool - DVD player - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - 1,163 square feet of conference space - Business center - Meeting rooms ### Outdoors - Barbecue grill - Beach towels - On the boardwalk/promenade - Picnic area - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Sauna - Spa open daily - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Raised toilet seat ### More - 1 building - 17 floors - Art Deco architecture - Banquet hall - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - DVD player - TV with satellite channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Limited room service - Paper towels ### More - Air conditioning - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age: 16 ### Check-out Check-out before 10 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: ZAR 350 per vehicle (roundtrip) - Self parking fee: ZAR 55 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### National rating Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization. ### Property is also known as Palace Durban Palace Hotel Durban Palace Resort Durban Palace All-Suites Hotel Durban Palace All-Suites Durban Palace All-Suite Hotel Durban Palace All-Suite Hotel Palace All-Suite Durban Palace All-Suite First Group Palace All-Suite Hotel Durban First Group Palace All-Suite Hotel First Group Palace All-Suite Durban First Group Palace All-Suite The Palace All Suites The Palace All Suite First Group The Suite Durban First Group The Palace All-Suite Hotel First Group The Palace All-Suite Durban First Group The Palace All-Suite Hotel Durban ## Frequently asked questions ### Does First Group The Palace All-Suite have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is First Group The Palace All-Suite pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Self parking is available for ZAR 55 per night. There is free parking nearby. ### What time is check-in at First Group The Palace All-Suite? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at First Group The Palace All-Suite? > Check-out is at 10 AM. ### Does First Group The Palace All-Suite provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 6 AM–6 PM on request. A fee of ZAR 350 per vehicle applies. ### Where is First Group The Palace All-Suite located? > This family-friendly Durban hotel is located on the boardwalk/promenade, within a 5-minute walk of Golden Mile, Durban Funworld, and Dairy Beach. Addington Beach and Blue Lagoon are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## First Group The Palace All-Suite Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.8 Location ### 8.4 Staff & service ### 8.0 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 50 8 - Good 42 6 - Okay 13 4 - Poor 9 2 - Terrible 5 ### 8/10 Good #### Verified traveller Jun 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### good location by the golden mile beach good location just by the beach and room has great view of beach to watch sunrise ##### Verified traveller Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### livewired public May 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing place It was a great experience at The Palace Hotel. Staff is great , special mention to Xolile and Shouga . Thank you for having us and see you soon ![Morning view from the penthouse](https://a.travel-assets.com/ugc/hotel-reviews/24B9ADDC5D00E198872D45A47162C2E28887C1E71715932807971.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### livewired public Stayed 3 nights in May 2024 ### 10/10 Excellent #### Jonathan Apr 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living. ##### Jonathan Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Frank Jan 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place by the beach. The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well. ##### Frank Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Errol Feb 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time. ##### Errol Stayed 14 nights in Jan 2023 ### 10/10 Excellent #### livewired public May 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing place It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga . Thank you for having us and see you soon ![Morning view from the penthouse](https://a.travel-assets.com/ugc/hotel-reviews/24B9ADDC5D00E198872D45A47162C2E28887C1E71715932807971.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the Penthouse](https://a.travel-assets.com/ugc/hotel-reviews/A793FCDC1B8272AD5F3BD3F6C878CC9B14830E6F1715932808461.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### livewired public Stayed 3 nights in May 2024 ### 10/10 Excellent #### Edson Feb 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff was very friendly and my apartment was very clean. The staff is very professional ![](https://a.travel-assets.com/ugc/hotel-reviews/9184FDEFEEBCA4143067EA81E4C0327FDE3BF9E41645351561458.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Edson Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Gary Feb 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time. ##### Gary Stayed 5 nights in Jan 2022 ### 8/10 Good #### Alpheus Feb 3, 2022 Liked: Property conditions & facilities Disliked: Room comfort #### Great place with great views The hotel is nice and clean but the rooms are a little small. TV was intermittent. ##### Alpheus Stayed 3 nights in Jan 2022 ### 2/10 Terrible #### Marina Jan 18, 2022 Disliked: Cleanliness, property conditions & facilities The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price! ##### Marina Stayed 2 nights in Jan 2022 ### 4/10 Poor #### Verified traveller Jan 16, 2022 Disliked: Cleanliness, staff & service #### Not worth the price Hygiene standards were pathetic. The rooms had a damp smell. ##### Verified traveller Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Fatima Aug 15, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great ##### Fatima Stayed 3 nights in Aug 2021 ### 8/10 Good #### Verified traveller Aug 13, 2021 Liked: Cleanliness, property conditions & facilities, room comfort #### Not too thrilled The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy ##### Verified traveller Stayed 4 nights in Aug 2021 ### 10/10 Excellent #### Verified traveller May 25, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not the best stay There wasnt enough parking and the door to the apartment wasnt easy to lock.i also had issue with my breakfast as my booking was done with breakfast but i had to go to the reception twice for them to give me access to breakfast as it was not reflecting on the hotels system. ##### Verified traveller Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller Mar 29, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Unknown delight This location is one of the unknown gems on the Durban coastline. Boasting a 4 star rating they live up to the hype. The staff are extremely friendly, the units are clean and have an amazing view. Their in house restaurant are efficient and an excuse to stay in. Definitely recommended ##### Verified traveller Stayed 1 night in Mar 2021 ### 8/10 Good #### Verified traveller Mar 8, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good experience and will visit again I think the bathroom could do with improvement by having a new toilet seat fitted and the towel rail could be better placed as it is in the way whilst showering. Maybe a smart TV with Netflix would be a nice improvement to the room as well. However all in all it was a good experience because the staff are so friendly and welcoming and I’ll definitely stay at the Palace again. ##### Verified traveller Stayed 3 nights in Mar 2021 ### 10/10 Excellent #### Jowairiyya Feb 15, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing stay :) it was a truly amazing stay, everyone was so kind from the beginning till the end of the stay. we ended up going fishing and the restaurant allowed us to keep our fish in the freezer till it was time for us to leave. when we asked for the room to be cleaned / towels to be changed everything was done on spot. the thing that made us the most comfortable is the fact that we felt safe during the whole stay , with this whole covid-19 story , there was senatiser available throughout the hotel. thank yous so much for making us feel at home. we miss it already. ##### Jowairiyya Stayed 7 nights in Feb 2021 ### 6/10 Okay #### Asad Sep 30, 2020 Disliked: Staff & service, room comfort The place was clean and decent, however we had to make numerous calls to reception to sort out a whole lot of issues which included cleaning of the rooms that was decided on check in, fixing of the air conditioner, toilet leaks, noisy neighbors etc. Overall it was a disappointing experience. ##### Asad Stayed 5 nights in Sep 2020 ### 2/10 Terrible #### Dawn Sep 29, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Renovations Cleanliness, zero. No cleaning happened during my week stay due to Covid apparently. That place is more of a backpackers than anything. Renovations. Renovations Renovations ##### Dawn Stayed 5 nights in Sep 2020 ### 4/10 Poor #### Verified traveller Feb 19, 2020 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 4/10 Poor #### Verified traveller Feb 15, 2020 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 8/10 Good #### Rono, Los Angeles Jan 23, 2020 Liked: Staff & service, amenities I loved the location and view from our room. The hotel gets a few things right but the rooms are needing a refresh. Feels old and grubby. Staff is lovely and attentive. Parking onsite is super inexpensive. Food at hotel restaurant is decent as well. ##### Rono Stayed 4 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller Dec 2, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was super friendly the entire time, early check in possible without extra charges, room maybe a bit smallish but spectacular view, nice restaurant/spa in the building, walkable to the beach and malls ##### Verified traveller Stayed 2 nights in Nov 2019 ### 8/10 Good #### ALICIA E Sep 19, 2019 Liked: Staff & service, property conditions & facilities, room comfort #### Descanso cerca de la playa Muy buena experiencia ##### ALICIA E Stayed 7 nights in Sep 2019 ### 8/10 Good #### Thabo Sep 10, 2019 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities It was amazing. We only had an issue with a window... It was a bit loose and the wind blowing was making some noise ##### Thabo Stayed 3 nights in Sep 2019 ## Expedia's Latest Trends ### Hotels > [Comfort Inn St. Catharines](https://www.expedia.ca/Niagara-Falls-Hotels-Comfort-Inn-St-Catharines.h9912.Hotel-Information) > > [The Riverfront Hotel New Orleans](https://www.expedia.ca/New-Orleans-Hotels-The-Riverfront-Hotel-New-Orleans.h42093.Hotel-Information) > > [Best Western Plus Bridgewater Hotel & Convention Centre](https://www.expedia.ca/Lunenburg-Hotels-Best-Western-Plus-Bridgewater-Hotel-Convention-Centre.h3812334.Hotel-Information) > > [Delta Hotels by Marriott Orlando Celebration](https://www.expedia.ca/Orlando-Hotels-The-Grand-Orlando-Resort-At-Celebration.h256.Hotel-Information) > > [Hotel Riu Caribe - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Caribe-All-Inclusive.h522221.Hotel-Information) > > [OYORooms Hotels in Vancouver](https://www.expedia.ca/Vancouver-Hotels-OYO-Rooms.0-0-d6134835--bOYORooms.Travel-Guide-Filter-Hotels) > > [Northland Motel](https://www.expedia.ca/Sudbury-Hotels-Northland-Motel.h9858603.Hotel-Information) > > [Melia Caribe Beach Resort - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Melia-Caribe-Beach-Resort-All-Inclusive.h24430693.Hotel-Information) > > [Hotels in Jersey City](https://www.expedia.ca/Jersey-City-Hotels.d6023404.Travel-Guide-Hotels) > > [Colosseo Gardens - My Extra Home](https://www.expedia.ca/Rome-Hotels-Colosseo-Gardens-My-Extra-Home.h6184234.Hotel-Information) > > [Morton Hotel](https://www.expedia.ca/London-Hotels-THE-MORTON-HOTEL.h53791563.Hotel-Information) ### Flights > [Flights from Montreal (YUL) to Fort McMurray (YMM)](https://www.expedia.ca/lp/flights/yul/ymm/montreal-to-fort-mcmurray) > > [Flights from Toronto (YYZ) to Bandar Seri Begawan (BWN)](https://www.expedia.ca/lp/flights/yyz/bwn/toronto-to-bandar-seri-begawan) > > [Flights from Sudbury (YSB) to Nashville (BNA)](https://www.expedia.ca/lp/flights/ysb/bna/sudbury-to-nashville) > > [Flights from Canada](https://www.expedia.ca/lp/flights/31/flights-from-canada) > > [Flights from Toronto (YYZ) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yyz/del/toronto-to-delhi) > > [Flights from Grande Prairie (YQU) to Manila (MNL)](https://www.expedia.ca/lp/flights/yqu/mnl/grande-prairie-to-manila) > > [Flights from Winnipeg (YWG) to London (LHR)](https://www.expedia.ca/lp/flights/ywg/lhr/winnipeg-to-london) > > [Flights from Johannesburg (JNB) to Calgary (YYC)](https://www.expedia.ca/lp/flights/jnb/yyc/johannesburg-to-calgary) > > [Flights from Sidney (YYJ) to Santiago (SCL)](https://www.expedia.ca/lp/flights/yyj/scl/victoria-to-santiago) > > [Flights from Calgary (YYC) to Lihue (LIH)](https://www.expedia.ca/lp/flights/yyc/lih/calgary-to-lihue) > > [Flights from Edmonton (YEG) to Portland (PDX)](https://www.expedia.ca/lp/flights/yeg/pdx/edmonton-to-portland) > > [Flights from Goffs (YHZ) to Manila (MNL)](https://www.expedia.ca/lp/flights/yhz/mnl/halifax-to-manila) > > [Flights from Comox (YQQ) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yqq/las/comox-to-las-vegas) > > [Flights from Prince George (YXS) to Phoenix (PHX)](https://www.expedia.ca/lp/flights/yxs/phx/prince-george-to-phoenix) > > [Flights from Montreal (YUL) to Melbourne (MLB)](https://www.expedia.ca/lp/flights/yul/mlb/montreal-to-melbourne) ### Cars > [Car rentals in Calgary](https://www.expedia.ca/Car-Rentals-In-Calgary.d178245.Car-Rental-Guide) ### Packages > [Jasper National Park East Gate](https://www.expedia.ca/Jasper-National-Park-East-Gate-Jasper-East.d553248621568464537.Vacation-Attraction) > > [The Wizarding World of Harry PotterTM](https://www.expedia.ca/The-Wizarding-World-Of-Harry-PotterTM-Florida-Center.d6277909.Vacation-Attraction) ### Vacation Rentals > [Cold Lake Vacation Rentals](https://www.expedia.ca/Cold-Lake-Vacation-Rentals.d56414.Travel-Guide-VacationRentals)