Pool

Reviews of Baymont by Wyndham Durango

2.5 out of 5
Baymont by Wyndham Durango
3255 Main Ave, Durango, CO

Reviews

6.8
Rating 10 - Excellent. 241 out of 1005 reviews" "
Rating 8 - Good. 288 out of 1005 reviews" "
Rating 6 - Okay. 187 out of 1005 reviews" "
Rating 4 - Poor. 140 out of 1005 reviews" "
Rating 2 - Terrible. 149 out of 1005 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from varun on Mar 24, 2024
Sorry for the inconvenience caused on your stay. you haven't informed anything about issue and writing review badly. please let us know what you have faced.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The insoor pool and hot tub were not working. The only reason I picked this hotel.
Stayed 4 nights in Mar 2024
Response from varun on Mar 19, 2024
Sorry for the inconvenience caused on your stay. we have already informed in our website that we have closed pool and hot tub. its under renovation.Thank you.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from varun on Mar 15, 2024
Sorry for the inconvenience caused on your stay, you haven't informed anything or issues to the staff or front desk. please let us know.Thank you.

4/10 Poor

Jessica

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from varun on Mar 12, 2024
Sorry for the inconvenience caused on your stay. you haven't informed to front desk that what was the issue, just now you check-in and gave review.thank you

4/10 Poor

Noelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom under renovation with broken tiles on the floor. One bed unmade after checking - in. Phone not working TV not working
Stayed 1 night in Mar 2024
Response from varun on Mar 8, 2024
We are extremely sorry for inconvenience caused on your stay. you haven't informed us regarding the TV is not working.Thank you

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities
Breakfast wasn't served at all one day and office staff has short temper.
Stayed 4 nights in Mar 2024
Response from Varun on Mar 6, 2024
We are extremely sorry for the inconvenience caused on your stay. This will be taken care and for the next time we asure you that it won't repeat again.

2/10 Terrible

arthur

Travelled with family
Disliked: Amenities, property conditions & facilities
Tv did not work properly. Water was too hot.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Sorry for your Inconvenince caused at your stay, i personally came to your room to fix the tv and fixed it and regarding the hot water you just need to leave it like that for 5mins then it will automatically reduced to normal temperature.

4/10 Poor

Rebecca

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was bugs, dirty walls, and mirrors had weird marks all over them and there was tiles missing in the bathroom. I booked a room and didn’t receive the correct one and overall had a odd smell
Stayed 1 night in Feb 2024
Response from gm on Feb 18, 2024
Sorry for the Inconvenince caused at your stay, As i can see you stayed in room 234, which we never get any complaint regarding bugs as we dont have any bugs in the entire property. As we have given you 2queen bed as the king rooms doesn't have heater.

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was just honestly .. gross. The floors were filthy. There was used toilet paper in the bathroom, the tub had filthy hair come up in the tub (it wasn’t draining) there was no hot water. Electricity didn’t work to charge phones .. we switched rooms and the other room had the same issues. We left two nights before check out and didn’t even ask for a refund it wasn’t worth it we just wanted to get out and find a different hotel. Don’t book here. Save your money.
Stayed 3 nights in Jan 2024
Response from gm on Jan 29, 2024
Sorry for your Inconvenince caused at your stay, All our house keeping staff is proffessionally trained its impossbile to be left used toilet paper in the room, you never complained about hot water thing in your entire stay and now you are mentioning this issue, before you lot of people stayed in that room no body has a phone charge issue but you does, that is the reason we have changed your room, where is this point that you left 2days earlier, did u inform anyone that you are leaving? no refund will be provided to you as we didnt know that you stayed or left.

4/10 Poor

Keith

Stayed 3 nights in May 2023
Response from GM on Jan 17, 2024
Sorry for your Inconvenince caused at your stay, I think it took a decade to post a review on us, please let us know in detail what made feel unhappy at your stay so that we can work on it and improve ourselves

2/10 Terrible

Tina, Montrose

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no heat at this hotel. They were in the middle of remodeling and my room had a space heater. It was extremely dirty, and the front staff was not available.
Stayed 1 night in Dec 2023
Response from GM on Jan 16, 2024
Sorry for your Inconvenince caused at your stay, All our rooms are remodelled, yes we have space heaters in most of the rooms, can you please tell us exact time of front staff is not available so that we can take necessary steps inorder to not to repeat again in your future stay.

2/10 Terrible

Delilah

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was awful..,our sheets were dirty and had pubic hair on them. We got in late in the evening so had no other place to stay. Went down to office to let them know. They gave us so called clean sheets to put on our self because they literally don’t have any employees. And didn’t even offer any type of apology or reimbursement. We literally got catfish does not look like the pictures at all . Also pictures shows that they have an indoor pool. The whole pool room is stacked with boxes and cluttered up. To where you cannot even walk in and no water in the pool at all. Looks like they use it for storage.
Response from GM on Jan 9, 2024
Sorry for your Inconvenince caused at your stay, we apologize for doing this and make you feel bad at your stay, yes the pool is closed due to winter and we are working on it we wil open it very soon.

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness
Response from GM on Jan 8, 2024
Sorry for your Inconvenince caused at your stay.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and offered reasonable solutions when issues popped up. I stayed here for one week and I will definitely return when the opportunity arises.
Stayed 7 nights in Dec 2023
Response from GM on Jan 8, 2024
Thank you for taking your time and rating, we appreciate the people who give the rating, we enthrilled to host you again in future.

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here!!! The hotel and Expedia/Hotels.com will steal your money!!!
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
Sorry for your Inconvenince caused at your stay.

2/10 Terrible

Haley

Disliked: Amenities, property conditions & facilities
Our bathroom room light didn’t work, the staff came to fix and taped the switch on with electrical tape which doesn’t stay sticky for long, so the light had to be on the entire time which was hard to sleep with two toddlers. It was on main street with poor insulation so could hear all the cars, my mom’s room the heater was out so they had a space heater in there which didn’t work well. The shower was not warm water, the staff was rarely at front desk, and the morning breakfast food was stale and not good.
Stayed 3 nights in Dec 2023
Response from GM on Jan 8, 2024
Sorry for your Inconvenince caused at your stay, Yeah we are working on that bathroom switch and heater systems too.

4/10 Poor

Louise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No fitness room. Pool not working. Both advertised on website. Tv didn’t work. Room had bad smell. Shower drain plugged. Breakfast limited.
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
Sorry for your Inconvenince caused at your stay, firstly when you come after checked-in you didnt let us know about bad smell, tv didnt work, If you could have said us we would have definetly helped you.

2/10 Terrible

Omayra

Stayed 1 night in Dec 2023
Response from GM on Jan 5, 2024
Sorry for your inconvenience caused.

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not impressed with this property nor am I Expedia that I booked it through. Both the hotel website and Expedia said nothing about their pool and hot tub being closed for the winter but both sides show these beautiful pictures of a pool and hot tub that you are unable to use at this time. I’ve stayed at this hotel several times in the winter without any issue being able to use the pool and hot tub but under new management they are now closing it during the winter, even though it’s fully covered? On arrival we noticed that the pool and tub were both empty. The property refused to do anything about it and Expedia offered us $15 credit since our booking was nonrefundable. Definitely won’t stay at the property anymore it has gone downhill quite a bit since new ownership had taken over.
Stayed 2 nights in Dec 2023
Response from GM on Jan 6, 2024
We Value your review, Sorry for the inconvenience caused to you on your stay. The pool and Hot tub is closed due to winter as it is minus temperature outside here. we will improve our demerits and provide you good stay in future.

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on Dec 31, 2023
Sorry for your Inconvenince caused at your stay.

4/10 Poor

Johelmy

Travelled with family
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from GM on Dec 27, 2023
Sorry for your Incovenince caused at your stay.

2/10 Terrible

James

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, I will say that we only stayed here because we were being cheapskates and we had Expedia points and we were offered the room for free. I don’t know how to explain it but if beggars can’t be choosers then I will never be a beggar again. This place is terrible. There is nothing good I can say about it. When checking in the guy at the counter was way too busy watching tv and not even a little bit interested in checking us in. We noticed some weird people loitering around the hallway watching us walk into our room. Once we got in we realized that the door had been kicked open previously and that the lock was busted. The room was dirty and dusty, yet somehow still unbelievably dank and smelly. It was 24 degrees outside and it was 24 degrees in the room as well. It was bone-cold with no central A/C or Heat (they had a $10 Walmart plug in space heater for below freezing temperatures. We had to literally put it in the bed with us to get warm enough to sleep. We asked for an additional blanket and you would have thought that it was going to brake the place, the guy seemed genuinely offended but by some miracle they were able to bring the cheapest old throw blanket that had never been washed before in its entire existence but it was so cold we still put it over our feet. I have never been to a third world prison but I feel like this place could definitely double as one when they ultimately get shutdown by the health department.
Stayed 2 nights in Dec 2023
Response from GM on Dec 23, 2023
Sorry for your Inconvenince caused at your stay, we highly appreciate your feedback but i would like to address few things here when you first enter the room after check-in, you saw how is the room , why don't you staright away come to us and ask for cancellation, we would have cancelled your reservation right at the moment, one more thing we dont even have tv here how a person watch , when you ask for extra blankets we have been giving them to every person who asked nobody has the problem but you had,where on the earth you get a space heater for 10 please let us know we also needed those , why should be buy the heaters which are i our property for 60. so overall we can feel like its a fake review for the refund.

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the heater didn’t work.
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Sorry for your Inconvenince caused at your stay, that is the reason we have provided the space heater.

2/10 Terrible

Yadira

Disliked: Cleanliness, staff & service, property conditions & facilities
Just stay somewhere else! Heater didn’t work, sheets and pillow cases were dirty. Advertised a pool which is not even in use, looks more like a storage room.
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Sorry for Inconvenince caused at your stay, we have assigned you to the different room, pool is closed due to winter

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff nice but rooms dated. Decent for price. Beware if looking for pool or hot tub as the pool and hot tub were not working. Pool drained.
Stayed 2 nights in Dec 2023
Response from GM on Dec 15, 2023
Thanks for taking your time and rating us, yes we have closed the pool due to winter, we willl open it shortly.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 1am with a 1 and 8 year old. The first room we were assigned to was freezing cold, the heater would not turn on, and the beds were made but has God knows what all over them (dirt, food, etc). I requested the room to be changed which was not a problem and this room was cleaner but it did not have a fridge (the 1st room did) and again the room was freezing cold. The heater was at 60 degrees and would not go up. Due to it being 1 in the morning and us brining extra blankets with us, we went to bed and stayed in this room. I will never stay at this motel again as it was completely awful.
Stayed 2 nights in Dec 2023
Response from GM on Dec 14, 2023
Sorry for your Inconvenince caused at your stay, we have updating the heaters in each and every room in the entire property.

2/10 Terrible

Lucas

Stayed 2 nights in Dec 2023
Response from GM on Jan 3, 2024
Sorry for your Inconvenince caused at your stay, please do let us know what made you unhappy at stay, so that we will work on it.

6/10 Okay

Liz

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 14, 2023
Thanks for taking your time and rating us, we hope you had a great stay at our property

2/10 Terrible

Vignesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor rooms , bad odor, extremely bad facility. The receptionist gave keys for the room which was previously occupied. Not at all a recommended place to stay.
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Sorry for Inconvenince caused at your stay.

8/10 Good

Elisa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Thanks for taking your time and rating us,we enthrilled to host you again

2/10 Terrible

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed in this property a couple weeks a year for several years when visiting relatives in Durango. New owners have closed the nice pool, stripped the breakfast to almost nothing and my room had no heat in November for all eleven days. Had to go to front desk twice to get a change of towels. Locals think it's being changed to low income housing. I will never stay there again.
Stayed 3 nights in Nov 2023
Response from GM on Nov 29, 2023
Sorry for your inconvenince caused at your stay, i would like to address few things here, we have provided the space heaters for every customer,and for the towels and everything,you need to come to front desk only because we never disturb any individual after they check-in as customers privacy is very important.we are working hard on pool thing very soon we ll open it.

2/10 Terrible

Ron

Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Sorry for your Inconvenince caused at your stay.

6/10 Okay

john

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Partiers right outside our door. No pool and no hot tub? That was the only reason we stayed there..
Stayed 2 nights in Nov 2023
Response from GM on Nov 28, 2023
Sorry for your Inconvenince caused at your stay,we are working hard on it to get it done verysoon.

2/10 Terrible

Brenda Waldron

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Bathroom full of hair. Heat did not work. No towels. Broken furniture. Icy walkways. No fridge. No phone in rooms. Asked for forks three times at breakfast . Never got them. Parking lot was a sheet of ice. We got stuck coming in Last night. The snow should have been plowed last night. refused to give me a receipt at check out. HIGHLY DISAPPOINTED! The crack in the door let in cold air. Toilet would not flush even simple toilet paper. Called and they did bring us 2 towels and called again they brought us a space heater that turned off every 3 hrs. Wyndham you should be ashamed!
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Sorry for your Inconvenince caused, As it comes to the reciept when you made reservation expedia they should sent you that, even when print it shows nothing on it.

2/10 Terrible

Blake

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to find out the pool and hot tub that were pictured on the site were closed and have been for a while. Booked two rooms and they tried giving me one on each end of the floor. Had to convince them to get rooms next to each other. Got into rooms and heater didn’t work in one room. Breakfast the next morning closed 20 mins before the actual time that was posted and they wouldn’t refill anything cause it was closed which they might have been doing us a favor cause the food didn’t look good anyway. The staff was the worst part ran by foreigners and had no sense of costumer service and were rude as hell.
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Sorry for your Inconvenince caused at your stay, Its the system which assigns the rooms, even we have told while check-in time itself what is your numbers, you guys didn't noded that time,later came to front desk asked for changing rooms again , once you guys asked us we have changed your room to close together to your friends room, breakfast was never closed 20mins before ever since this property opened and we have refilled even at the last 5mins as per customers request yesterday.All our staff are well trained and gives great customer service.

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really bad. The heaters were not working In the rooms and the staff would not do anything about it. Also rooms are dirty and falling apart.
Stayed 2 nights in Nov 2023
Response from GM on Nov 21, 2023
Sorry for your Inconvenince caused at your stay, we have the portable heaters which we providing to the customers, we specially check all the rooms after the hosue keepers done their work, there is no point of dirty in the rooms.

6/10 Okay

Angelina

Disliked: Cleanliness, staff & service, property conditions & facilities
So so
As soon as we walked into the lobby the front desk person said "Id please" no hello nothing. (We checked in @430pm) We get to the room, and its freezing. We go turn on the heater and ita already at 80. The temp in the room is 52°. There is a little space heater. We turn that on. It was our anniversary. We traveled to eat and spend the night away from home. By 930 pm it had moved to 63°. We did ask for another heater and were told we were only allowed 1. We had a junior suite. The bathroom was dirty. Turned the light on the mirror and there was hair all over it. Looked like someone had shaved. There was little hairs all over the mirror
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Sorry for your inconvenince caused , we will address this issue and make sure it wont happen again.

6/10 Okay

Lori

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Thanks for taking your time and rating us , we are so sorry for your inconvenince

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Worn out with a fresh coat of paint
The place was a really old place with a fresh coat of paint. The furnishings were modern but the tub needed to be replaced and the renovations seemed to be low quality of work. There was also no heat in our room. It wasn’t that it was broken but it didn’t exist. They brought us a plug in space heater for the night. It was an alright stay but I wouldn’t stay here again, there are lots of other options in the area.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
sorry for your Inconvenince caused, we are renovating the property very soon we will replace all the rooms with heaters.

6/10 Okay

lauri

Liked: Staff & service, room comfort
Get what you pay for.
Under construction, dust bunnies by the heater (that doesn't work), splits in the jacuzzi tub around the jets so I didn't dare us it (unfortunately). Breakfast was a joke, overcooked scrambled "eggs", empty cereal containers and unrefrigerated milk anyway. There's a reason their rates are so low....
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
Thanks for taking your time and rating us, sorry for your Inconvenince. yes we are renovating the entire property. we will improve our breakfast and serve you better in future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
It was great… we stayed at first 5 nights and we extended 2 days more… staff was great, the room was exactly as pics, clean, big, comfortable and nice… and we paid 50$/night… so it was a great deal!
Stayed 2 nights in Nov 2023
Response from GM on Nov 10, 2023
Thank you for taking your valuable time and rating us , we entrilled to host you again

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
Thanks for taking your valuble time and rating us, we ethrilled to host you again

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms and lobby. Wish the pool was working.
Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Thanks for taking your time and rating us , yes we have renovating the entire property, very soon we will open the pool.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hunt
Nice room quick check in
Stayed 1 night in Nov 2023
Response from GM on Nov 6, 2023
Thanks for taking your time and rating us, we enthrilled to host you again.

2/10 Terrible

Alta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Don’t stay here
Stayed 1 night in Oct 2023
Response from GM on Nov 3, 2023
Sorry for your Inconvenince.

8/10 Good

Cesar

Liked: Cleanliness, staff & service
Ok for the price
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Thanks for taking your time and rating us, we enthrilled to host you

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Facilities run down and old. One of the Wi-Fi hot spots was listed as FBI van# and whether actual or not, seemed reasonable. Staff was fine and efficient check in and out. Complimentary breakfast was nice.
Stayed 1 night in Sep 2023
Response from GM on Oct 31, 2023
Sorry for your Inconvenince, as we are in phase of renovating.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from GM on Oct 30, 2023
Sorry for your inconvenince

2/10 Terrible

george

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Total disrepair - nothing worked, juice machine was broken, waffle machine was broken. We waited over 20 minutes for scrambled eggs to be made. The pool area (in a bubble) was used for storage. Parking area wasn’t big enough to hold a car for everyone. We booked based on Wyndham’s name - they should be ashamed to be linked to this property! We traveled 32 days and this is the only property we would never stay at again nor would we recommend!! In fact, our money should be returned - that’s how bad it was! Never again!
Stayed 2 nights in Oct 2023
Response from GM on Oct 28, 2023
Sorry for your Inconvenince, we are in a process of renovating the entire property.

4/10 Poor

Wayne

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property needed to be updated and breakfast was below average.
Stayed 5 nights in Oct 2023
Response from GM on Oct 28, 2023
Sorry for your Inconvenince