Terrasse/patio

DoubleTree by Hilton Durango – Avis

4 out of 5
DoubleTree by Hilton Durango
501 Camino Del Rio, Durango, CO

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 623 avis sur 1002." "
Note de 8 – Bien, d’après 231 avis sur 1002." "
Note de 6 – Acceptable, d’après 81 avis sur 1002." "
Note de 4 – Médiocre, d’après 41 avis sur 1002." "
Note de 2 – Terrible, d’après 26 avis sur 1002." "

9,0/10

Propreté

9,2/10

Service et personnel

8,6/10

Commodités

8,6/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

romain

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bruyant car bord de route. Mais globalement tres bien.
Séjour de 1 nuit en mai 2022

8/10 – Bien

Voyageur vérifié

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location un Durango Accepta dogs Excellent service
Séjour de 3 nuits en décembre 2019

10/10 – Excellent

Gene O

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place on the Animas River! I’ve outside bar and grill to sit and watch the rafts and kayaks glide by. Rooms are nice and clean. The staff is very friendly!
Séjour de 4 nuits en mai 2024
Jessie a répondu le 16 mai 2024
Gene, thank you so much for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your time with us. We are so lucky to be right next to such a beautiful river and are so glad you got to enjoy it and your time as well. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Excellent

Donna

Voyage de couple
Points forts : Service et personnel, commodités
Warm tasty cookies given to you in the lobby!!! A lot of parking spots!! Beautiful balcony view of the river!! Nice staff checking in!! Comfy bed!! Great shower!! Cons-A fire safety sprinkler system nozzle in our room by the bathroom is falling off the ceiling near an old water leak from upstairs and sun chips not vacuumed near the bed. Otherwise, wonderful!
Séjour de 1 nuit en mai 2024
Jessie a répondu le 16 mai 2024
Donna, thank you for taking the time to share your experience with us. We are so happy to hear that you enjoyed your time for the most part. We apologize for the leak in the room and appreciate you letting us know so we can get in there and fix it. We also appreciate your feedback and hope and look forward to welcoming you back in the future.

10/10 – Excellent

Lester

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place.
Séjour de 1 nuit en mai 2024
Jessie a répondu le 7 mai 2024
Lester, thank you for taking the time to share your experience with us. We are so happy that you enjoyed your time with us. We appreciate your feedback and look forward to welcoming you back.

4/10 – Médiocre

Brenda, Borger

Points faibles : Propreté
Séjour de 2 nuits en avril 2024
Tom a répondu le 6 mai 2024
We're sorry that we didn't meet your expectations, Brenda. Please reach out to us with further details about your experience.

10/10 – Excellent

Vali

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is convenient and the room is spacious and clean.
Séjour de 1 nuit en mai 2024
Jessie a répondu le 3 mai 2024
Vali, thank you so much for your review! We are so glad you enjoyed your time with us. We appreciate your feedback and look forward to welcoming you again in the future.

10/10 – Excellent

Corey, Colorado Springs

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel with great staff. Has an amazingly historic feel as well. Rooms are much bigger than expected with nicer amenities
Séjour de 1 nuit en mai 2024
Jessie a répondu le 3 mai 2024
Corey, thank you so much for taking the time to share your experience with us about your stay at our hotel. We are so happy to hear that you enjoyed your time with us and that our staff were helpful! We love having that historic feel to go along with historic Durango. We appreciate your feedback and look forward to welcoming you again in the future.

10/10 – Excellent

Elizabeth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Favorite place to stay
Séjour de 3 nuits en avril 2024
Jessie a répondu le 30 avr. 2024
Elizabeth, thank you for your review! We are SO glad to hear our hotel is your favorite place to stay! We appreciate your comments and look forward to welcoming you again!

10/10 – Excellent

Lester

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
The staff is very friendly and helpful. I immediately felt like I was talking to a longtime friend.
Séjour de 1 nuit en avril 2024
Jessie a répondu le 29 avr. 2024
Lester! Thank you so much for taking the time to share your experience with us. We are SO happy to hear about your interactions with staff being so friendly and helpful. We absolutely strive to make our guests feel at home and comfortable while they are with us. We appreciate your feedback and look forward to welcoming you again in the future!

2/10 – Terrible

Melanie

Points faibles : Propreté, état et installations de l’hébergement
There were several homeless people with dogs around the hotel. There hasn’t been an update since 1974. Dark. Depressing and they up charge for every thing they can.
Séjour de 1 nuit en avril 2024
Tom a répondu le 28 avr. 2024
We're sorry to hear about your disappointment, Melanie. We assure you that your feedback will be shared with the appropriate teams.

10/10 – Excellent

RJ

Séjour de 1 nuit en avril 2024
Jessie a répondu le 16 mai 2024
RJ, thank you so much for your review!

6/10 – Acceptable

Dawn

Voyage en groupe
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The workers were extremely rude.
Séjour de 1 nuit en avril 2024
Tom a répondu le 26 avr. 2024
We're truly sorry to hear this, Dawn. Please tell us more details regarding your experience so we may improve moving forward.

6/10 – Acceptable

Darren

This place needs some serious updating. The front desk staff is not helpful and not very friendly. We did have some room issues and Tim (manager) was very helpful. Also the bar staff is really nice
Séjour de 3 nuits en avril 2024
Jessie a répondu le 23 avr. 2024
Darren, thank you for taking the time to share your experience with us. While we are happy to hear that Tom was helpful and our bar staff was nice, we are very sorry to hear about the other issues you faced. Your comments will be brought to management's attention. We appreciate your feedback and hope to welcome you again in the future.

6/10 – Acceptable

Karen

Voyage de couple
Hotel getting very dated & old
Séjour de 2 nuits en avril 2024
Jessie a répondu le 22 avr. 2024
Karen, thank you for taking the time to share your experience with us. We are sorry to hear we did not exceed your expectations. We appreciate your feedback and hope to welcome you again in the future.

10/10 – Excellent

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Geese wake you up but the place is great.
Séjour de 3 nuits en avril 2024
Jessie a répondu le 22 avr. 2024
David, thank you so much for taking the time to share your experience with us. We are so happy to hear you found the hotel to be great, but are sorry about the geese! Ha! I can imagine that would be unideal when trying to sleep in. We appreciate your feedback and look forward to welcoming you again in the future.

10/10 – Excellent

Damon, Lakewood

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and nice river walk next to property. Although older, well kept and great service. On site restaurant has good food and drink.
Séjour de 2 nuits en avril 2024
Jessie a répondu le 22 avr. 2024
Damon, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your time with us. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Excellent

Geraldine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Jessie a répondu le 17 avr. 2024
Geraldine, thank you so much for your review.

10/10 – Excellent

Gayle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The breakfast was not good. Diners serve a better breakfast. The wait staff was excellent. Hilton should have better culinary dishes.
Séjour de 2 nuits en avril 2024
Tom a répondu le 15 avr. 2024
We're sorry to hear that breakfast did not meet expectations, Gayle. Happy to hear that the morning staff was excellent. We appreciate your feedback!

6/10 – Acceptable

Mary

Séjour de 1 nuit en avril 2024
Tom a répondu le 15 avr. 2024
Thank you for sharing your feedback, Mary.

10/10 – Excellent

Terrie

Séjour de 1 nuit en avril 2024
Jessie a répondu le 1 mai 2024
Terrie, thank you for your review! We are so glad you enjoyed your time with us.

10/10 – Excellent

Shawn

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice big room, right on the river, walking distance to dog park and Main st
Séjour de 1 nuit en avril 2024
Jessie a répondu le 9 avr. 2024
Shawn, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time. It really is so nice to be so close to downtown Durango and even the dog park! We appreciate your feedback and look forward to welcoming you again in the future.

10/10 – Excellent

Melinda

Séjour de 2 nuits en avril 2024
Tom a répondu le 28 avr. 2024
Thanks for the love, Melinda! We hope to see you again soon!

10/10 – Excellent

Bridgett

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great that the property had a laundry room. However, the machines all required quarters to operate. That meant needing $6 in quarters. There was no change machine available. When we asked that front desk if they had quarters, they didnt and told us to go buy something at Albertsons to get quarters there. We didnt think that was a good solution. The property needs to install machines that will take credit cards as payment or the front desk needs to have enough quarters to make change.
Séjour de 2 nuits en mars 2024
Jessie a répondu le 4 avr. 2024
Bridgett, thank you so much for taking the time to share your experience with us. We are happy to hear you enjoyed your time, but are very sorry to hear about the issues you faced with our guest laundry. The front desk should always have change for the machines, so I will absolutely address it with our front desk. We appreciate your feedback and look forward to welcoming you again in the future.

10/10 – Excellent

Daisy, ALBUQUERQUE

Séjour de 1 nuit en mars 2024
Jessie a répondu le 23 avr. 2024
Daisy, thank you so much for your review!

8/10 – Bien

Jo Ellen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a comfortable, stately, quiet hotel catering to an older set and compatible with the history of Durango! Lots of big beams and polished wood. It is set on the lovely river and conveniently located across the street to old town Durango. There are plenty of dining options, terrific food and history in Durango. Definitely worth staying here for the comfort, quality and convenience!
Séjour de 1 nuit en mars 2024
Jessie a répondu le 1 avr. 2024
Jo Ellen, thank you for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your time with us and appreciated the older feel of the hotel. Those wood carvings throughout the property are one of my favorite features of the hotel. We appreciate your feedback and look forward to welcoming you again in the future!

10/10 – Excellent

Larry

Séjour de 1 nuit en mars 2024
Jessie a répondu le 17 avr. 2024
Larry, thank you so much for your review!

8/10 – Bien

charles

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property. Great location
Séjour de 1 nuit en mars 2024
Jessie a répondu le 27 mars 2024
Charles, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay. We appreciate your feedback and comments about our property and look forward to welcoming you again in the future.

10/10 – Excellent

Gillian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location and dog friendly
Séjour de 3 nuits en mars 2024
Jessie a répondu le 25 mars 2024
Gillian, thank you so much for taking the time to share your experience with us. We are happy to hear you enjoyed your time. Our location being so close to the Animas river and downtown Durango is ideal. We appreciate your feedback and look forward to welcoming you again in the future.

10/10 – Excellent

Danon Jaye

Séjour de 1 nuit en mars 2024
Tom a répondu le 15 avr. 2024
Thanks for the love, Danon!

10/10 – Excellent

Jody, Tucson

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room overlooking the stream with a small balcony was ideal for relaxation.
Séjour de 1 nuit en mars 2024
Jessie a répondu le 25 mars 2024
Jody, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time. It's so nice to be able to see and hear the river from your room. We appreciate your feedback and look forward to welcoming you again in the future.

8/10 – Bien

william, Charlotte

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location close to shopping and superb staff
Séjour de 3 nuits en mars 2024
Jessie a répondu le 25 mars 2024
William, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time and that you were happy with your encounters with our staff. It is so nice to be so close to downtown Durango. We look forward to welcoming you again in the future.

10/10 – Excellent

Melinda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful location by the mountains and river. Great customer service, hot tub and pool were very nice, path along the river is directly behind the hotel and right across the road from the train station and main Street.
Séjour de 1 nuit en mars 2024
Jessie a répondu le 15 mars 2024
Hello Melinda, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your stay at our hotel. It is so nice to have the beautiful Animas River trail and downtown Durango so close! We look forward to welcoming you back again in the future!

10/10 – Excellent

Kim, New Braunfels

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A really nice property. All staff that I have encountered have been friendly and helpful. I would definitely stay here again!
Séjour de 1 nuit en mars 2024
Jessie a répondu le 12 mars 2024
Kim, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your time here and everyone you encountered were friendly and helpful. We look forward to welcoming you again in the future!

10/10 – Excellent

Gillian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Jessie a répondu le 28 févr. 2024
Gillian, thank you so much for your review!

10/10 – Excellent

Jarrod

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en février 2024
Jessie a répondu le 26 févr. 2024
Jarrod, thank you so much for your review!

10/10 – Excellent

Stanford

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
River View Room
The stay was excellent and next to the river. I would stay her again in the future. I ate breakfast in the hotel restaurant and again, awesome views of the river. Thank you.
Séjour de 1 nuit en février 2024
Jessie a répondu le 21 févr. 2024
Stanford, thank you so much for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your stay with us and look forward to welcoming you again in the future! The pictures you took are beautiful! Those wood carvings inside are great, aren't they?

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The river view rooms are always amazing. Front desk staff is always helpful.
Séjour de 2 nuits en février 2024
Jessie a répondu le 19 févr. 2024
Thank you so much for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your stay and your interactions with the front desk were memorable. We look forward to welcoming you again in the future!

2/10 – Terrible

Sarah

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Didn’t get told we would get charged $12 per day for parking after spending over $300 for two nights. Found hair in bathroom trash can, didn’t clean the bathroom mirror very well, food or something under microwave not cleaned, no freezer and when I told them we had no freezer they said none of the rooms do and we could store food at the front desk if we wanted to which is stupid because we spent a lot of money. And when we went to the lounge downstairs we were basically invisible to the bartender/ waitress and it took ten minutes give or take for her to even come talk to us. We were down there for close to an hour and she came to our table twice.
Séjour de 2 nuits en février 2024
Jessie a répondu le 19 févr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We appreciate your feedback and we are very sorry we did not exceed your expectations. We are very sorry to hear about your experience in the lounge. Your comments will help us as we continue to work towards improving our guest’s experience.

10/10 – Excellent

Gina

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ns
Séjour de 1 nuit en février 2024
Jessie a répondu le 19 févr. 2024
Gina, thank you for your review.

8/10 – Bien

Gwen

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Great location. River facing rooms are relaxing. Building is getting a little run down.
Séjour de 3 nuits en février 2024
Jessie a répondu le 19 févr. 2024
Gwen, thank you so much for taking the time to share your experience with us.

10/10 – Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our first stay in Durango. Great location to everything
Séjour de 4 nuits en février 2024
Jessie a répondu le 19 févr. 2024
Stephanie, thank you so much for taking the time to share your experience. We are so happy that you enjoyed your time with us. We look forward to welcoming you back in the future.

6/10 – Acceptable

Manuel

Points forts : Service et personnel
Séjour de 1 nuit en février 2024
Jessie a répondu le 19 févr. 2024
Manuel, thank you for your review.

10/10 – Excellent

D’Ambra

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an amazing time. Staff were very friendly and helpful. We loved the pool and being able to walk to the river so easily. Will be back to stay when we come to Durango. Check out Blue Rain Gallery while staying in Durango as well!
Séjour de 2 nuits en février 2024
Jessie a répondu le 14 févr. 2024
D'Ambra, thank you so much for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your stay! It is so nice having the beautiful Animas River right next to the hotel to walk to, isn't it? We look forward to welcoming you back in the future and are so happy you choose us while you're in Durango.

6/10 – Acceptable

Bryan

Voyage en famille
Points forts : Propreté
Faucets were loose and didn't work properly. We were unaware of the 12.00 parking fee. After paying 166.oo for a nite. A parking fee felt like a gotca.
Séjour de 1 nuit en février 2024
Jessie a répondu le 12 févr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continue to work towards improving our guest’s experience.

10/10 – Excellent

Reina

Voyage en groupe
Points forts : Commodités, état et installations de l’hébergement
The evening check-in in staff was wonderful and extremely friendly. He even asked if had plans for the evening to provide recommendations along with the map of the town to guide us.
Séjour de 1 nuit en février 2024
Jessie a répondu le 12 févr. 2024
Reina, thank you so much for taking the time to share your experience with us. We are so happy to hear that your interaction with our front desk was memorable and helpful. We appreciate your feedback and look forward to welcoming you back again in the future.

8/10 – Bien

Dawn

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en février 2024
Jessie a répondu le 9 févr. 2024
Dawn, thank you so much for your review!

10/10 – Excellent

lambert

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Jessie a répondu le 9 févr. 2024
Lambert, thank you so much for your review!

8/10 – Bien

William

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
To checking in with the warm cookie was a yummy treat to a start of a birthday weekend, to the excellent room service, and a great view from the third floor of the river. Although, the pool door would not open during operating hours and even with front desk's help at 6a.m. the assistance and attempt was lazy on the first try. After disappointment and with a hopeful second chance, another front desk agent, his name is Tia and he was extremely helpful to immediately open the pool door and was nice enough to even activate the daily engineer an hour early before their scheduled shift. The shower did have a slow drain and the corner of the shower curtain had some red hair stuck to it which was gross and not my hair color. There was crumbs in the bed when the sheets were pulled which was a concern. The room service from the Animas Restaurant downstairs was fabulous and was nice enough to offer a free birthday ice cream bowl.
Séjour de 2 nuits en février 2024
Jessie a répondu le 8 févr. 2024
William, thank you so much for taking the time to share your experience with us. We are really glad to hear that you enjoyed your stay. We are happy to hear that Tia was able to help you out with getting into the pool and it wasn't a long wait to get the door opened and things fixed. We appreciate your feedback on the cleanliness of the room and will be sure to pass along your comments to our team. Having that riverside room and view and a warm chocolate chip cookie is just a treat, isn't it? We look forward to welcoming you back again in the future.

10/10 – Excellent

Antonio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Jessie a répondu le 8 févr. 2024
Antonio, thank you so much for your review!