Thank you for taking the time to share Robert! We hope to see you again soon!

Thank you for your kind words Jaime! We also appreciate Wendy! We hope to welcome you back soon!

Thank you for taking the time to share Thilak! We look forward to seeing you again soon!

Thank you for taking the time to share Helen! We hope to welcome you back soon!

We appreciate your kind feedback Vincent! We hope to welcome you back soon!

We appreciate you sharing your experience David! Each suite on the 2nd - 5th floors have juliet balconies in most bedrooms and all living rooms. Should you decide to visit again, possibly consider booking a patio suite which has a small patio area and walks right out onto the oceanfront. We hope to see you again soon!

Thank you for taking the time to share Brad! Wendy is lovely and we are very lucky to have her with us. We hope to welcome you back soon!

Thank you for sharing Marcus! We are working on updating the property (we have renovated 3 floors of guest suites, as well as the restaurant.) We hope to welcome you back soon!

Hi Matthew! May we ask how we could have improved your experience?

Thank you for your kind review Jodi! We look forward to welcoming you back!

Thank you for taking the time to share your experience Andrea! We hope to see you again soon!

Thank you for sharing James! We hope to see you again soon!

Thank you for taking the time to share John! Should you visit us again, we have renovated 3 floors of guest suites (deluxe king suites, executive suites and patio suites.) We continue to work on the updating the property each winter. As we are a small rural community, some businesses are taking proactive measures to prevent the spread of communicable diseases. Implementing strategies for disease prevention is crucial for the well-being of the community members and our visitors. We hope you to welcome you back soon!

Hi Sandy! Ants, including flying ants, are highly adaptable creatures, and their behavior can be influenced by various environmental factors, including temperature and humidity. We are all aware that the winter of 2023-2024 has been a very odd one. In terms of maintenance, the timing of ant-related activities like swarm control or nest management might need adjustment due to these changing patterns and we effectively rectified the issue immediately. We appreciate you sharing this information with us so that we were able to take care of it. Also, we did inspect the room 45 minutes prior to your arrival at which point there were no ants present. As these types of ants are nocturnal, we believe they came out over night, which is very unfortunate and not ideal for anyone. As you have already discussed this with our management team, we did refund 50% of the total fee back to you and cancelled your second night without penalty. We sincerely hope that you will give us another chance in the future.

Thank you for sharing Len! We hope to welcome you back soon!

Thank you Jason! It appears that there has been an technical issue as this just came through to us today. We appreciate you taking the time to share and we hope to welcome you back soon!

Thank you for the great review Karen! We look forward to seeing you again soon!

Thank you for taking the time to share Jackie! We hope to see you again soon!

Thank you so very much. we look forward to you returning

Jonahs, we are sorry that the oven was not working, you should of told us we would of loved to fix the problem asap. thank you for staying with us and we look forward to your return again.

Thank you John, hope to see you again

Thank you Reilly, look forward to seeing you again

Hi Tracey I am glad that the Heron was here to visit, in the last spring to early fall there are so beautiful swans that hang out at the hotel and we have been blessed to watch their babies grow up. Please come and visit again.

Thank you for sharing Claire! We are thrilled you enjoyed your stay in one of our recently renovated Deluxe king suites. We look forward to welcoming you back soon!

Thank you for sharing Karin! We hope to welcome you back soon!

thank you so much for your kind words we look forward to seeing you again

Thank you for kind words, glad we had room at the dock for your boat. Look forward to the next visit

Thank you for staying with us, we look forward to having you come again.

wow thank you so much for the great score please come again soon.

Thank you for the great score. Having you stay was great. we look forward to you coming again.

Thank you for sharing Ganz! The sea lions visit annually and their time with us depends on the salmon run up the rivers, as well as weather. You are correct that they have just recently departed, although we heard a couple yesterday. We hope to welcome you back soon!

Thank you for taking the time to share! We appreciate your feedback and will address your concerns as soon as possible. We hope to see you again!

Thank you for your kind review Lorna! We hope to welcome you back soon!

Thank you for sharing your experience Dave! We hope to see you again soon!

We appreciate you taking the time to share Robert! When you booked with us, a welcome letter was sent to you advising that our restaurant is closed on Mondays. We do our best to communicate things such as this with our guests in an effort to provide the best experience possible. We hope you will visit again in the future so that you can experience the delicious offerings from the Cook and Butcher.

We appreciate you taking the time to share Andy. We apologize for the noise disturbances during your stay, we did make every attempt to have these young guests return to their rooms. We are working on strategies to avoid this in the future and please be aware that there were repercussions for their behaviour and lack of respect for the property, staff and our other hotel guests.

Thank you for sharing William! The sea lions are an amazing thing to experience, but they can get loud at times. We do offer complimentary ear plugs if needed. For your reference, they only visit for a month or two each year, typically October - mid November.

Thank you for your kind review Shawn! We look forward to welcoming you back soon!

Thank you for sharing Shelagh! The singing sea lions can be a little loud, which is why we have complimentary ear plugs at our front desk. Please be aware that they only visit for a short period each year (when the salmon are spawning.) We work closely with the Cook and Butcher Oceanfront and appreciate their delicious creations! We hope to w

Thanks for taking the time to share Terry! We have been renovating the property in stages and we have 3 floors of guest suites updated and the restaurant was also just renovated. For future reference, our executive suites (5th floor), patio suites (1st floor) and deluxe king suites (4th floor) have all new furniture, appliances, fixtures etc. We fell behind on renovations by a couple years due to the pandemic. You received a confirmation email when you made your reservation which indicated that stay over services (or maid service) are available upon request through our front desk. Fresh linens (sheets, towels etc), additional coffee, creamer etc are also available upon request and most of the time we will deliver these items directly to your room. May I ask if you contacted our front desk regarding your questions?

Thank you for taking the time to share your kind words Kerry! We look forward to welcoming you back soon!

Thank you for taking the time to share Neil! We hope to welcome you back soon!

Thank you for sharing Jeffrey! We did fall behind on our renovations due to the pandemic, but we also have managed to renovate 3 floors of suites since then. Should you decide to return again, maybe consider booking a deluxe king suite, patio suite or executive suite which all have brand new bathrooms. The executive suites have walk in showers, so if a bath tub is needed, we recommend a deluxe king or patio suite. The hot tub broke down on the day of your arrival, it was not pre planned maintenance that caused it's closure. It is unfortunate when unexpected maintenance issues arise. Hopefully everything will be perfect should you decide to visit us again.

Thank you for taking the time to share James! We hope to see you again soon!

Thank you for taking the time to share David! We have renovated 3 floors of guest suites, our Executive suites, Deluxe King suites and Patio suites. Our renovation plans fell behind due to the pandemic, but we do intend to complete the updates over the next few years. We hope to see you again one day!

Thank you for sharing Kerry! We look forward to welcoming you back!

Thank you for taking the time to share your experience Suzan! We hope to welcome you back soon!

Thank you for taking the time to share Dave! If you have any suggestions on how we can provide a better guest experience, please let us know. We hope to welcome you back soon!

We appreciate your kind review Steven! We hope to see you again soon!

Thank you for taking the time to share Patricia! We hope to see you again soon!