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Holiday Inn Dumfries-Quantico Center - Dumfries Hotels
Rating: 3.0 Stars

Holiday Inn Dumfries-Quantico Center

3901 Fettler Park Dr, Dumfries - Map
 
 
"Pleasant stay but customer service was not!!!"
The hotel was easy to find and I had no trouble with parking. I walked in and was barely greeted by the front desk person. I told him in the morning I would like to pay cash and he said just let the front desk person know when checking out in the morning. I go to desk in morning and it is the same person who checked me in at the desk. I do not remember him greeting me but advised him I would be paying in cash. He seemed bothered by this but he told me the cost. While he was looking up information on the computer a employee from restaurant comes up to the desk. They front desk attendant and the other employee proceed to have a conversation about the front desk breakfast order. I feel that at this moment that was not important. They finish there conversation and he tries to give me back my change. Even with using a calculator he gives me back the wrong change. He did not print out a new receipt so I check the math and it was wrong. He looked over because I was still standing there and I told him the change he gave me back was not correct. He finally gave back the correct change. This made me late for the person I was meeting and could not get breakfast. He never said thank you for your stay. I was upset because I was going to stay at the hotel I am a rewards member of but decided to go with cost. I feel cheated as a customer and don't think I will be staying at this hotel again. I usually don't have any issues with hotels but this was the worst.
Traveller from Virginia
Situated in Dumfries, this hotel is within 9 mi (15 km) of Forest Greens Golf Club, National Museum of the Marine Corps, and …More

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