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Holiday Inn Dumfries-Quantico Center - Dumfries Hotels
Rating: 3.0 Stars

Holiday Inn Dumfries-Quantico Center

3901 Fettler Park Dr, Dumfries - Map
 
 
"Pleasant stay but customer service was not!!!"
The hotel was easy to find and I had no trouble with parking. I walked in and was barely greeted by the front desk person. I told him in the morning I would like to pay cash and he said just let the front desk person know when checking out in the morning. I go to desk in morning and it is the same person who checked me in at the desk. I do not remember him greeting me but advised him I would be paying in cash. He seemed bothered by this but he told me the cost. While he was looking up information on the computer a employee from restaurant comes up to the desk. They front desk attendant and the other employee proceed to have a conversation about the front desk breakfast order. I feel that at this moment that was not important. They finish there conversation and he tries to give me back my change. Even with using a calculator he gives me back the wrong change. He did not print out a new receipt so I check the math and it was wrong. He looked over because I was still standing there and I told him the change he gave me back was not correct. He finally gave back the correct change. This made me late for the person I was meeting and could not get breakfast. He never said thank you for your stay. I was upset because I was going to stay at the hotel I am a rewards member of but decided to go with cost. I feel cheated as a customer and don't think I will be staying at this hotel again. I usually don't have any issues with hotels but this was the worst.
Traveller from Virginia
Situated in Dumfries, this hotel is 6.9 mi (11.2 km) from Potomac Mills and within 20 mi (32 km) of George Washington's Mount …More

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