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Reviews of Holiday Inn Dumfries, an IHG Hotel

3 out of 5
Holiday Inn Dumfries, an IHG Hotel
The Crichton, Bankend Road, Dumfries & Galloway, Dumfries, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 481 reviews" "
Rating 8 - Good. 173 out of 481 reviews" "
Rating 6 - Okay. 53 out of 481 reviews" "
Rating 4 - Poor. 18 out of 481 reviews" "
Rating 2 - Terrible. 15 out of 481 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly located for my visit to Easterbrook Hall.
Stayed 3 nights in Mar 2024
Response from Reception on Apr 13, 2024
Thank you

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location
Stayed 1 night in Mar 2024
Response from Reception on Apr 13, 2024
thank you

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was well received by receptionist, if I have to rate her it will be 5 stars , very warm friendly and easy to talk to personally , however the elevators was not working since my wife is disabled and our room was on the 1st floor,but the receptionist saved the day, I've been recommended by a friend to stay here and I will definitely recommend the holiday inn to my other friends . I will definitely be back.
Stayed 1 night in Mar 2024
Response from Reception on Mar 4, 2024
Thank you for sharing your experience with us! We're thrilled to hear that you had a positive interaction with our receptionist and that she provided you with warm, friendly, and attentive service. However, we apologise for the inconvenience caused by the elevator not working, especially considering your wife's disability.We're glad that our receptionist was able to assist and ensure your stay was comfortable despite the elevator issue, your recommendation means a lot to us, and we're grateful for your intention to spread the word about your positive experience at Holiday Inn.We sincerely appreciate your feedback and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Fiona

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Holiday Inn Dumfries. Staff are very helpful and friendly. Room very clean and very comfy. We would definitely recommend this hotel. Dogs allowed.
Stayed 1 night in Feb 2024
Response from Reception on Feb 26, 2024
Thank you for your positive review.

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for parkrun and a total bargain too
Stayed 1 night in Feb 2024
Response from Reception on Feb 24, 2024
Thank you for your positive review.

10/10 Excellent

Shannan

Stayed 3 nights in Jan 2024
Response from Reception on Jan 31, 2024
Thank you for your feedback!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff Nice hotel but i found that the room was rather chilly
Stayed 1 night in Dec 2023
Response from Reception on Jan 31, 2024
Thank you for your feedback!

8/10 Good

Kathleen

Liked: Cleanliness, room comfort
Bar closed, 2 days before Xmas !
Hotel not wow but comfortable, lounge bar, 2 days before Xmas closed so had to venture out for a drink which i thought they were totally missing a trick.
Stayed 1 night in Dec 2023
Response from Reception on Jan 31, 2024
Thank you for your feedback!We apologize for any inconvenient during your stay with us.

10/10 Excellent

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
Staff were always friendly and very helpful, nothing was too much trouble for them.
Stayed 3 nights in Dec 2023
Response from Reception on Jan 31, 2024
Thank you for your feedback!

8/10 Good

Ashley

Business traveller
Good, clean, comfortable rooms. The bar has a fairly good menu and a nice atmosphere.
Stayed 1 night in Dec 2023
Response from Reception on Jan 31, 2024
Thank you for your feedback!

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay.
Stayed 3 nights in Nov 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities
Enjoyed the grounds, easy parking, beautiful walking areas. The room was clean, however, the building is showing its age and could use some upkeep. The bed was not comfortable for us, but that is subjective to individual preference. Every day, we had to go get our room key reprogrammed - slight annoyance but no big deal. The restaurant was ok. Food was delicious but service really lacked; understaffed in the afternoon and evening. The waitress was a sweetheart, and very sincerely apologized. Overall we would recommend the hotel for ease of travel and a beautiful location.
Stayed 3 nights in Oct 2023
Response from Reception on Nov 3, 2023
Thank you for taking the time to review our hotel, we appreciate all your feedback.I will pass this on to management team.

10/10 Excellent

Peter, Havant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized, clean room. Excellent breakfast. Peaceful area.
Stayed 3 nights in Oct 2023
Response from Reception on Nov 3, 2023
Thank you for taking the time to review our hotel, we appreciate all your feedback.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on Nov 3, 2023
Thank you for taking the time to review our hotel, we appreciate all your feedback.

10/10 Excellent

Shannan

Stayed 4 nights in Oct 2023
Response from Reception on Oct 24, 2023
Thank you!

10/10 Excellent

Francis j

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on Oct 13, 2023
thank you

10/10 Excellent

Euan

Stayed 1 night in Oct 2023
Response from Reception on Nov 3, 2023
Thank you for taking the time to review our hotel, we appreciate all your feedback.

10/10 Excellent

Madhukar

Stayed 2 nights in Sep 2023
Response from Reception on Sep 21, 2023
Thank you for your positive review.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean hotel but not perfect
The room was showing a couple signs of wear but spacious and the bed was comfy and clean, bathroom was well equipped (shampoo, conditioner, shower gel) and spotless. Plenty of water pressure in the shower for my wife to wash her hair. Breakfast was plentiful and lots of choices. Communal spaces could do with a new carpet or lick of paint but still good, just not excellent. Parking spaces were full but asked at reception and you can park anywhere on the estate without issue so actually, a lot of parking. Neighbouring cathedral is very pretty and worth a walk around to view.
Stayed 1 night in Sep 2023
Response from Reception on Sep 18, 2023
Thank you for your feedback

10/10 Excellent

Lewis

Stayed 1 night in Sep 2023
Response from Reception on Oct 13, 2023
thanks

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at this hotel, set in beautiful grounds. Bedroom was lovely and clean , big comfy bed with nice pillows . All the staff were really lovely and pleasent. Breakfast very good . The only two negative things were the poor lighting above the mirror in the bedroom and lack of availability on the evening menu .
Stayed 3 nights in Sep 2023
Response from Reception on Sep 16, 2023
Thank you for your positive review.

10/10 Excellent

PAUL V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and lovely room and surroundings.
Stayed 1 night in Sep 2023
Response from Reception on Sep 14, 2023
Thanks for your positive feedback

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy & Clean Room - pleasant stay
Lovely stay, the perfect accommodation for a wedding at The Crichton. A short taxi into Dumfries town centre, or could also walk it along footpaths.
View from floor 2 hallway
Double bedroom - extra bed set up
Stayed 2 nights in Sep 2023
Response from Reception on Sep 14, 2023
Your feedback is much appreciated

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set on beautiful green grounds, the Holiday Inn Dumfries is a must stay in Dumfries. Sadly we only had one night. Close to town, you could just hang out at the hotel itself and be content. Breakfast was plentiful and worth adding to the booking. Rooms were spacious, clean and comfortable. Bar and restaurant on site, but its the beautiful grounds that had me, with the old Crichton Memorial Church to walk around, the beautiful Crichton gardens to wander through. Close to Robert Burns house. Highly recommended.
Stayed 1 night in Sep 2023
Response from Reception on Sep 14, 2023
Thank you

8/10 Good

Mark

Stayed 1 night in Sep 2023
Response from Reception on Oct 13, 2023
thanks

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Reception on Sep 10, 2023
Thank you for your feedback

2/10 Terrible

D.J.FINN

Disliked: Staff & service, property conditions & facilities, room comfort
Incredibly very hot hot hot room obviously a probl
Room was more than incredibly hot .. 2 x air conditioning units in room as staff knew there was a problem but they still put us in that room .. only after threatening to sleep in reception did they agree to move us .. not a good emptession & definitely not expected … !
Stayed 1 night in Sep 2023
Response from Reception on Sep 10, 2023
Can i firstly apologize for the condition you found the room to be in, we strive to make sure everyone enjoys their stay with us. I am sure you will agree that we have experienced weather that we don't usually find in this country and not just ours but many hotels have found the Air Condition just can't cope with the heat. We will also work with staff members so we can provide the needs to give guests the best stay we can

10/10 Excellent

Kyle

Stayed 1 night in Sep 2023
Response from Reception on Sep 4, 2023
Thank you for the positive feedback

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 4 nights in Aug 2023
Response from Reception on Sep 4, 2023
We really appreciate your positive feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love
Fantastic
Stayed 1 night in Aug 2023
Response from Reception on Sep 4, 2023
Thank you

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean. Breakfast was great.
Stayed 1 night in Aug 2023
Response from Reception on Sep 4, 2023
thank you for your positive feedback

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Reception on Aug 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DUMFRIES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Great spot, 15 minute walk from the town but pleasant enough. Rooms are a great size, the breakfast was excellent and the staff were fantastic. I'd definitely stay again if I was going to Dumfries.
Stayed 2 nights in Jul 2023
Response from Reception on Aug 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DUMFRIES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Alastair, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Excellent room and breakfast is superb. Hotel also in a beautiful location. Clean, quiet, safe with friendly, polite staff. What more could anyone want? A lovely hotel which I highly recommend!
Stayed 1 night in Jul 2023
Response from Reception on Aug 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DUMFRIES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Jul 2023
Response from Reception on Jul 26, 2023
Thank you for your review were glad you enjoyed your stay with us and hope to welcome you back soon

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! We arrived quite late and no problems! The room was spacious and immaculate. The location and surroundings were breathtaking! I would certainly stay again and recommend it!
Stayed 1 night in Jul 2023
Response from Reception on Jul 26, 2023
Thank you for your review, we are glad you enjoyed your stay with us and hope to welcome you back soon

10/10 Excellent

morag

Stayed 1 night in Jul 2023
Response from Reception on Jul 26, 2023
Thank you for your review, we are glad you enjoyed your stay with us and hope to welcome you back soon

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Delightful University surroundings. Great staff and food.
Stayed 2 nights in Jun 2023
Response from Rhiannon on Jun 26, 2023
Thank you Peter for taking the time to send us a review. We are so glad you enjoyed your recent stay with us. I hope we get the opportunity to welcome you back in the future.

10/10 Excellent

Alan

Stayed 1 night in Jun 2023
Response from Rhiannon on Jun 26, 2023
Thank you Alan for taking the time to send us a review. We're so glad you enjoyed your stay with us at the Holiday Inn Dumfries.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice hotel and great staff. The only thing I could critique is the air did not work well in my room and the phone also wasn’t working to call down for a fan. Otherwise, it was very nice.
Stayed 1 night in Jun 2023
Response from Rhiannon on Jun 26, 2023
Thank you Vicki for sending us a review. Apologies the air conditioning wasn't working very well during your visit and that the phone in your room wasn't working. I have passed this onto the relevant departments. I hope we get the opportunity to welcome you back to stay with us again in future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is set in beautiful gardens within the university which you can walk around and enjoy. Convenient location for touring the area. Room was big, spacious and clean. Breakfast was really good, there was plenty to choose from.
Stayed 2 nights in Jun 2023
Response from Rhiannon on Jun 26, 2023
Thank you Elizabeth for taking the time to send us a review. We're so glad you enjoyed your recent stay with us here at the Holiday Inn Dumfries. I hope we get the opportunity to welcome you back to stay with again very soon.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stopover
On arrival Rayanne on reception upgraded us to an executive garden view room. This is a dog friendly hotel and unfortunately my wife is asthmatic and allergic to dog hair. Rayanne very quickly moved us to the second floor where no dogs are allowed. We appreciated her help. The hotel rooms are lovely and bed very comfortable. We enjoyed breakfast The grounds of the hotel are beautiful. Would recommend this hotel but just be aware if you are asthmatic to make that aware in advance.
Stayed 1 night in Jun 2023
Response from Rhiannon on Jun 20, 2023
Thank you for taking the time to send us a review. I'm so glad I was able to help. Apologies again to your wife, I hope she was able to enjoy the rest of your stay. I'm glad you were able to enjoy the grounds, they really are beautiful, especially at this time of year. I hope we get the opportunity to welcome you back to the Holiday Inn Dumfries again in future. Kind regards.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rhiannon on Jun 26, 2023
Thank you Anne for sending us a review. We're so glad you enjoyed your recent stay with us and we hope to welcome you back again very soon.

10/10 Excellent

Tracy

Stayed 1 night in Jun 2023
Response from Rhiannon on Jun 20, 2023
Thank you Tracy for taking the time to send us a review. I hope we see you again at the Holiday Inn Dumfries very soon.

10/10 Excellent

Ermias

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly.
Stayed 1 night in May 2023
Response from Rhiannon on Jun 4, 2023
Thank you for your review. We're so glad you enjoyed your recent stay with us and hope to welcome you back soon to the Holiday inn Dumfries.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
Excellent position for travelling around. Hotel in beautiful setting with very efficient staff.
Stayed 3 nights in May 2023
Response from Rhiannon on May 13, 2023
Thank you John for taking the time to send us a review. We're happy to hear you enjoyed your recent stay with us and thank you for your kind words regarding our lovely staff. I hope we get the chance to welcome you back to the Holiday Inn Dumfries very soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely hotel in scenic setting. Staff very welcoming and helpful. Breakfast very filling. Rooms spacious and clean. Shout out to bar staff especially Hollie and Robyn.
Stayed 3 nights in May 2023
Response from Rhiannon on May 13, 2023
Thank you Richard for taking the time to leave us a review. We're so glad you enjoyed your recent stay with us at the Holiday Inn Dumfries. I will pass your kind comments on to our staff, especially Hollie and Robyn. I hope we get the chance to welcome you back with us soon.

10/10 Excellent

Graham

Stayed 1 night in May 2023
Response from Rhiannon on May 6, 2023
Thank you Graham for your kind review, we are so glad you enjoyed your stay with us at the Holiday Inn Dumfries.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a lovely setting in the Crichton. The staff are very friendly and helpful.
Stayed 2 nights in Apr 2023
Response from Rhiannon on Apr 28, 2023
Thank you for taking the time to send us a review. We are so glad you enjoyed you stay and we hope to welcome you back soon.

10/10 Excellent

Katharine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t fault it
Beautiful room with lovely toiletries. Staff were all very friendly, particularly the breakfast staff, and a very good choice at breakfast too
Stayed 1 night in Apr 2023
Response from Rhiannon on Apr 16, 2023
Thank you for your positive feedback. We hope to welcome you back to stay with us again soon.