Front of property - evening/night

Reviews of Smiths at Gretna Green

4 out of 5
Smiths at Gretna Green
Gretna Green, Gretna, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 483 reviews" "
Rating 8 - Good. 153 out of 483 reviews" "
Rating 6 - Okay. 39 out of 483 reviews" "
Rating 4 - Poor. 18 out of 483 reviews" "
Rating 2 - Terrible. 1 out of 483 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Stayed 1 night in Dec 2023
Response from Lorraine Kirkwood on Dec 11, 2023
Good morning DavidThank you for staying at Smiths and taking the time to offer feedback. Kind regards

6/10 Okay

Susanne

Stayed 1 night in Nov 2023
Response from Lorraine Kirkwood on Nov 22, 2023
Good afternoon Thank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All aways good nothing to complain about brilliant
Stayed 1 night in Nov 2023
Response from Lorraine Kirkwood on Nov 14, 2023
Good afternoon ShaunThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lorraine Kirkwood on Nov 13, 2023
Good morning MattThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again.

10/10 Excellent

Carol

Stayed 2 nights in Oct 2023
Response from Lorraine Kirkwood on Oct 13, 2023
Good morning CarolThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again. Kind regards

8/10 Good

Andrew

Stayed 1 night in Sep 2023
Response from Lorraine Kirkwood on Oct 8, 2023
Good afternoon AndrewThank you for staying at Smiths Hotel and taking the time to offer feedback.I am pleased you enjoyed your stay and hope you will visit us again.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great stay, lovely atmosphere, lovely food
Stayed 1 night in Sep 2023
Response from Lorraine Kirkwood on Sep 22, 2023
Good afternoon EricThank you for staying at Smiths Hotel and taking the time to offer feedback.

10/10 Excellent

Jeff

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at one of their cottages which was really nice and spacious.
Stayed 3 nights in Aug 2023
Response from Lorraine Kirkwood on Aug 27, 2023
Good morning JeffThank you for staying at Smiths Hotel and taking the time to offer feedback. I hope you will visit us again. Kind regards

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service
Great, friendly, welcoming staff.
Stayed 1 night in Aug 2023
Response from Lorraine Kirkwood on Aug 11, 2023
Good morning Mark Thank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards

8/10 Good

Matthew

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Checked in, friendly staff, but the bedroom had a really terrible smell. The hotel was fully booked, so the staff arranged for us to have a room at the sister hotel round the corner, which was excellent. Cannot fault the service, very good.
Stayed 2 nights in Jul 2023
Response from Lorraine Kirkwood on Jul 27, 2023
I am very sorry to hear there was an issue with your room but am pleased our sister hotel was able to accommodate you. Kind regards

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service
Not whatt it was
An old favourite, which sadly is starting to feel tired.
Stayed 1 night in Jul 2023
Response from Lorraine Kirkwood on Jul 27, 2023
Good morningThank you for staying at Smiths Hotel, and offering feedback, we do listen to our guests and I am pleased to say there is a plan to refurbish the hotel due to start in 2024.Kind regards

8/10 Good

Nigel

Stayed 1 night in Jun 2023
Response from Lorraine Kirkwood on Jul 3, 2023
Good morningThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again. Kind regards

4/10 Poor

Henrietta

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Lorraine Kirkwood on Jun 15, 2023
Good afternoon I am sorry to see you did not enjoy your stay with us at Smiths Hotel.Kind regards

4/10 Poor

Eric

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room did not have a working TV - asked to switch and we were accommodated. Restaurant, although largely empty, was not available for dinner as kitchen resources were dedicated to a wedding function elsewhere on the property. Hotel staff did help us book dinner at a sister hotel. Some lights in our room did not work. Overall, we expected much better for the price charged.
Stayed 1 night in May 2023
Response from Lorraine Kirkwood on Jun 6, 2023
Good morning EricI am disappointed to read that you did not enjoy your stay, we appreciate the opportunity to rectify any situation while you are staying with us and I am please we were able to provide you with another room that had a working T.V. The restaurant/kitchen can get very busy I am very sorry that we couldn't accommodate you in our restaurant.Kind regards

10/10 Excellent

Glynn

Stayed 1 night in Jun 2023
Response from Lorraine Kirkwood on Jun 6, 2023
Good morning GlynnThank you for staying at Smiths I am please you enjoyed your stay and hope you will visit us again soon. Kindest regards

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Friendly staff
Stayed 1 night in May 2023
Response from Lorraine Kirkwood on May 8, 2023
Good afternoonThank you for staying at Smiths Hotel.I am pleased you enjoyed your stay and hope you will visit us again soon. Kind regards

10/10 Excellent

Graham

Stayed 1 night in Apr 2023
Response from Lorraine Kirkwood on May 1, 2023
Good afternoon GrahamI am please you enjoyed your stay and hope you will visit again soon. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Lorraine Kirkwood on Apr 12, 2023
Good morningThank you for staying at Smiths Hotel.I am please you enjoyed your stay and hope you will visit us again.Kind regards

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from LORRAINE on Mar 12, 2023
Good morning KennethThank you for staying at Smiths and taking the time to offer feedback. I am pleased you enjoyed your stay and hope we will see you again soon. Kind regards

8/10 Good

Yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
Stayed 1 night in Feb 2023
Response from Lorraine Kirkwood on Feb 14, 2023
Good morning YvonneI am pleased you enjoyed your stay and hope you will visit us again. Kind regards

8/10 Good

Forbes

Stayed 1 night in Jan 2023
Response from Lorraine Kirkwood on Jan 29, 2023
Good MorningThank you for staying at Smiths Hotel and taking the time to offer feedback. I hope you will visit us again.

10/10 Excellent

Marilyn

Stayed 2 nights in Dec 2022
Response from Lorraine Kirkwood on Jan 13, 2023
Good afternoon MarilynThank you for stay at Smiths Hotel and taking the time to offer feedback. Kind regards

10/10 Excellent

michael

Stayed 1 night in Jan 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2022

6/10 Okay

Jonathon

Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Lorraine Kirkwood on Dec 16, 2022
Good afternoonThank you for staying with us at Smiths and taking the time to offer feedback. Kind regards

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception helpful. Rooms big and very clean. Other staff very helpful too.
Stayed 1 night in Nov 2022
Response from Lorraine Kirkwood on Nov 30, 2022
Thank you for staying with at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope to welcome you back soon. Kind regards

10/10 Excellent

Glen

Stayed 1 night in Nov 2022
Response from Lorraine Kirkwood on Nov 30, 2022
Thank you for staying with at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope to welcome you back soon. Kind regards

6/10 Okay

darren

Stayed 1 night in Nov 2022
Response from Lorraine Kirkwood on Nov 30, 2022
Thank you for staying with at Smiths and taking the time to offer feedback.Kind regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff lovely food
Stayed 1 night in Oct 2022
Response from Lorraine Kirkwood on Nov 8, 2022
Good afternoon DavidThank you for taking the time to offer feedback. I am pleased you enjoyed your stay with us here at Smiths Hotel and hope to see you again soon.

10/10 Excellent

Julie

Stayed 1 night in Sep 2022

10/10 Excellent

Paul, Skelmersdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location,, Brand new hotel, Everyrhing is anazing about this place ☆☆☆☆☆
Stayed 1 night in Sep 2022
Response from Emily - Reception Manager on Sep 14, 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated! Your kind words truly mean a lot to our team.Many Thanks.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very tired hotel.
There was a mix up with the room when we arrived. We ended up walking in on a room that was already occupied. We got moved to another room but the key fobs didn’t work. We eventually got it sorted out. I’ve got to say apart from the embarrassment and slight annoyance the staff at the reception were very apologetic and gave us a round of free drinks for the trouble which was a very nice gesture. The outside of the building looks great but I thought the rooms were very tired looking and there were multiple stains on the carpet and the bathroom was very shabby. I thought it was very over priced for the experience.
Stayed 1 night in Jul 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smiths at Greta
Food was excellent. Room was good other than Sealant around the bath was not great . Over all it was a good overnight stay in a nice hotel .
Stayed 1 night in Jun 2022
Response from Emily Brown - Reception Manager on Jul 2, 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated. We hope to welcome you back again soon!

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good service and stylish room. Excellent dinner and breakfast. Room (especially bathroom) could do with some basic maintenance and decor needs attention.
Stayed 1 night in Feb 2022
Response from Emily Brown - Reception Manager on Jul 2, 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated.

10/10 Excellent

michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ATTENDED FAMILY WEDDING , ROOMS CLEAN,STAFF GREAT .. LOVELY VENUE
Stayed 2 nights in Mar 2022

10/10 Excellent

Ian

Stayed 1 night in Mar 2022

6/10 Okay

Caroline

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
SAD
We had no cleaners apparently due to COVID to clean the rooms, the lift didn’t work for our two night stay (not good for my 87!year old father to get up/downtwo flights of stairs), there is no lighting in the rooms - all bulbs too low wattage so you can’t see to get ready and the boiler kept going out so very cold at times.
Stayed 2 nights in Feb 2022

10/10 Excellent

John

Stayed 2 nights in Feb 2022

10/10 Excellent

Gillian

Stayed 1 night in Jan 2022

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern decor, helpful staff, rooms are very big, bed was comfy. We where staying for a wedding but it’s a great base to stay and sight see.
Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs knocking down.
Room very dated, bathroom smelt of stale urine, food was ok. Drinks extremely over priced, £12 for one glass of Prosecco!! Staff are rude and majority of the time nowhere to be seen.
Stayed 2 nights in Nov 2021

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay at hotel, welcoming attentive knowledgeable staff. Nicely appointed room which was spotlessly clean. Evening meal in brassiere was superb and reasonably priced. Excellent stay & will certainly use again.
Stayed 1 night in Oct 2021

8/10 Good

Christopher

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Weekend away
Staff and food excellent. However cleanliness needs too be addressed in the public places.
Stayed 2 nights in Sep 2020

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Social Rresponsibility.
Disappointing that there was no additional measures in light of the current problems. Hotel staff told us there were no additional measures, the hotel manager told us they had made changes but these were not evident apart from a sign saying residents only, there were still large groups, on looking at the breakfast situation we decided it was unsafe. On safety grounds for ourselves, other guests and the hotels own staff we decided not to stay.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in room 31 never got a sleep as the motorway was right out side traffic all night went for breakfast it was all dryed up and cold would not book in again
Stayed 1 night in Mar 2020
Response from Emily Brown on Mar 17, 2020
If possible, could you contact the hotel directly to discuss the issues mentioned in more detail? Kind Regards, Emily Brown

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Emily Brown on Mar 16, 2020
Thank you so much for your excellent scoring!! We hope to welcome you back to Smiths in the near future! Kind Regards, Emily Brown

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Emily Brown on Mar 11, 2020
Thank you so much for your scoring, we appreciate your feedback and hope to welcome you back to Smiths in the near future. Kind Regards, Emily Brown

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
The hotel is comfortable with good sized rooms. Staff were helpful and efficient.
Stayed 1 night in Feb 2020
Response from Emily Brown on Mar 3, 2020
Thank you so much for your scoring and kind words! We hope to welcome you back to Smiths in the near future. Kind Regards, Emily Brown

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing although the room we had was very noisy due to it backing on to motorwa and all the aircon units were outside the window
Stayed 1 night in Feb 2020
Response from Wendy on Feb 28, 2020
Thank you for your review from your recent stay with us, we will take your comments on board with regards to the noise which you experienced. Kind Regards, Wendy

10/10 Excellent

Lauren, Glasgow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Rooms are lovely and spacious and staff very friendly. We didnt utilise the bar/restaurant for dinner but did order room service and the food was delicous. Would stay again
Stayed 1 night in Feb 2020
Response from Wendy on Feb 28, 2020
Lovely Review Lauren, we hope to welcome you back with us in the near future. Kind Regards, Wendy