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Reviews of OYO Kirkconnel Hall Hotel

3 out of 5
OYO Kirkconnel Hall Hotel
Ecclefechan, Lockerbie, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 42 out of 85 reviews" "
Rating 8 - Good. 25 out of 85 reviews" "
Rating 6 - Okay. 6 out of 85 reviews" "
Rating 4 - Poor. 5 out of 85 reviews" "
Rating 2 - Terrible. 7 out of 85 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPERB
WONDERFULL
Stayed 1 night in Dec 2023

2/10 Terrible

Olesya

Rooms has been sold to me don’t exist in the hotel, I’ve charged half of the payment by hotel without my permission,be aware.
Stayed 1 night in Oct 2023

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
This trip was a walk down memory lane for us. The Kirkconnel Hall was our local bar for a couple of years, back in the mid 1970's. Our trip was out of season, so there was no food available, but there were a couple of options in Ecclefchan itself. It was the owner who dealt with us and he was lovely, as were the ladies the next morning, when we had breakfast. Thoroughly enjoyed our stay.
Stayed 1 night in Oct 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Eamonn

Stayed 1 night in Sep 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable overnight stay in a clean comfortable room.
Stayed 1 night in Sep 2023

2/10 Terrible

James, Liverpool

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Starting with positives, breakfast was good as was the female staff member serving it. The room was clean, but like the rest of the hotel, was very dated. (Old furniture, tiny tv, tiny mirror etc).Our bed was comfortable, but the curtains let all the morning light in to prevent us sleeping. Unfortunately the negatives vastly outweighed the positives. The owner/manager (John) lets his dog run around the hotel. (Has we known this, we wouldn’t have booked). It barks to alert, when someone is arriving or leaving the hotel, This means you are not allowed to leave or enter, without the ‘friendly’ John, chatting/interrogating you as to where you’ve been; where are you going etc. John is a nice man, but is totally ‘overbearing’. It’s not ok to put your arm around hotel clients or pull them by the arm, when you want to show them something. This is totally unprofessional for a hotelier to behave in that way. Having booked by credit card on Expedia, weeks earlier, we should have arrived to “Welcome sir, your accommodation is paid” not “You have a £160 to pay”. Sort this matter out with Expedia, if your going to use their website. After sorting this out, you offered us (by way of a gesture of apology), a free drink at the bar the next night, but when we arrived, you charged us £10 for a bottle of cider and a cheap can of Guinness, so you are not a man of your word. There was also no draft beer and no price/drinks list for clients. You are a bad B&B, not a ‘country house hotel’. Avoid !!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right next to junction 19 on the A74M, this quaint friendly little historical hotel provided a perfect stopping place for visiting the area. Staff members were very helpful and our room was comfortable; we enjoyed the breakfast which featured excellent freshly made croissants.
Stayed 3 nights in Aug 2023

8/10 Good

Lorna

Stayed 1 night in Aug 2023

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place.....full of character and very handy for our journey on M74 from Scotland down to England. Very friendly staff and a good breakfast at a very reasonable rate. Would definitely stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place ran by fantastic people
What a beautiful place packed with such interesting items full of history and staffed with amazing people who definitely go above and beyond too make your stay enjoyable,,our breakfast was extremely good 😊 loved every minute of our stay and will definitely be returning soon !!
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem of a place 😍😍
Stayed 1 night in Aug 2023

8/10 Good

jill

Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Judith

Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Stayed 1 night in Jul 2023

2/10 Terrible

Traffic

Business traveller
Disliked: Staff & service
Be careful
Poor value given that they like to double charge you, possibly an honest mistake but avoiding all phone calls and emails when provided with evidence of what has happened is not Honest
Stayed 1 night in May 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Judith

Stayed 1 night in Jul 2023

10/10 Excellent

J D

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and full of character. Competitive rates, very friendly hosts and a superb breakfast.
Stayed 1 night in Jun 2023

8/10 Good

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Very stylish and pleasant
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing Hotel.. stacked with chapter…
Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good. Welcoming and friendly
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full of History, Comfortable, Clean and Friendly.
We had 3 nights at Kirkconnel. It’s an old building dating back to the 1800’s with a fascinating history, involving Napoleon Bonaparte! It’s undoubtedly quirky but all the more enjoyable for that. The staff are very friendly and obliging. The rooms are comfortable, clean with very high ceilings, and large Windows. Breakfast was copious and with a wide array of fayre. The Hotel is very close to the A74 and easily accessed. We would be happy to return, and explore the local area further which is delightful.
Stayed 3 nights in May 2023

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good week
We stayed in the cabin as the hotel was closed for 3 days due to family emergency. The cabin was clean and spacious, the only negative was the train line to the back having trains every hour over night. There was no clock in the cabin which would of been helpful
Stayed 7 nights in Jul 2022

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
What an amazing place. Full of history and interesting artefacts. The hotel and our room in particular was very clean and comfortable. Breakfast was continental style but there was an excellent choice of things to eat. The owners - and their dog - were very friendly. We really enjoyed our short stay. We would have expected to pay much more for this standard of hotel.
Stayed 1 night in Oct 2021

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very dated, but friendly. Hotel quiet and rather eerie
Stayed 1 night in Aug 2020
Response from Barbara on May 12, 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

4/10 Poor

Anne

sadness at having to cancel holiday
We were not able to have our stay at the hotel because everyone was in lockdown from the corona virus pandemic we hope we can book it again for next year. I sent an email asking to cancel & re-book but have not heard from them yet Anne
Stayed 1 night in Jun 2020
Response from Barbara on May 12, 2021
Hi, Anne! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Fen-Bay Services Ltd

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
REFUND REQUIRED - HOTEL WAS CLOSED ON ARRIVAL
On arrival found that this hotel was closed!!! Please can we have a refund a.s.a.p. We had to book another hotel and used a different booking site.
Stayed 1 night in Feb 2020
Response from Barbara on May 12, 2021
Hi, Fen! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definately a quirky hotel but fun to stay in. Would definately return.
Stayed 1 night in Oct 2019
Response from Barbara on May 12, 2021
Thanks for such a lovely review, Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Barbara

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff. Nice hotel and convenient for our needs.
Stayed 1 night in Sep 2019
Response from Barbara on May 12, 2021
We are delighted to hear your words of praise, We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Barbara

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky hotel. Booked as a stop off on our way to Cairnryan to catch the ferry. Lovely place packed to the rafters with character. Room cleanliness was 2nd to none with very welcoming hosts. We weren't too sure what to expect when booking, just knew it was something a little different from the norm. Well worth a visit
Stayed 1 night in Aug 2019
Response from Barbara on May 12, 2021
Hi, Roy! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quality and historic features of house. Friendly greeting and support to make stay comfortable and meet our needs.
Stayed 1 night in Jul 2019
Response from Barbara on May 12, 2021
Hi, We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Barbara

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very quaint.
Stayed 1 night in Jul 2019
Response from Barbara on May 12, 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Barbara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful for dog owners
The manager kindly let us take the dog into the restaurant area for an evening meal as there was no-one else there.
Stayed 1 night in Jun 2019
Response from Barbara on May 12, 2021
Thanks for rating us, Your review made our day. We hope to delight you with our services. Regards, Barbara

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
A real friendly and helpful welcome. Service second to none.
Stayed 1 night in Jun 2019
Response from Barbara on May 12, 2021
Hi, We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Barbara

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great house with lots of history. Owners are lovely people and work very hard. Drinks in the Bar was just what we needed after a long drive! Continental breakfast was good but would have preferred a full Scottish!!
Stayed 1 night in May 2019
Response from barbara on May 12, 2021
Hi, It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Barbara

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Barbara on May 12, 2021
Hi, We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Barbara

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our experience at this fantastic cozy site! The staff treated us like family. The fireplace in the lobby brought a warm-hearted welcome. The food at the restaurant was beautifully cooked and well presented! Would highly recommend this place to everyone!!
Stayed 1 night in Feb 2019
Response from David B on Apr 8, 2019
Thank you so much for the kind words, it is very much appreciated. We do hope you will visit us again in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient little gem
This hotel is very well kept in terms of both decoration and cleanliness. There is a lovely bar which is also well priced. The evening meal was excellent and a very generous portion. The Manager / owner seems to work hard to keep the hotel at a good standard. I hope to visit again
Stayed 1 night in Jan 2019
Response from David B on Feb 13, 2019
Thank you ever so much. We hope to see you again very soon.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for motorway
Comfortable stay overnight, and we enjoyed the dinner in the hotel
Stayed 1 night in Dec 2018
Response from David B on Feb 13, 2019
Thank you so much.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and lovely choice at breakfast
Great location next to motorway off a slip road, which was perfect for our pit stop on a long 500 mile journey. Friendly owners, and have booked for our return journey.
Stayed 1 night in Dec 2018
Response from David B on Feb 13, 2019
Thank you kindly.

8/10 Good

Bernadette

Liked: Staff & service
My partner and i stayed Was nice hotel staff where friendly and welcoming. Plenty of guest parking. However hotel furnishings are a little dated carpets where old and worn and seating around the hotel was much the same. Having said that i would stay again nice location.
Stayed 1 night in Sep 2018
Response from Barbara on May 12, 2021
Hi, Bernadette! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

10/10 Excellent

Dawn, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quirky hotel
lots of interesting things to see in the hotel. very good selection of whisky on the bar.friendly host and close to Gretna Green and other places of interest. good stopover place on the way to the North of Scotland. friendly host
Stayed 1 night in Sep 2018
Response from Barbara on May 12, 2021
Thanks for rating us, Dawn! Your review made our day. We hope to delight you with our services. Regards, Barbara

8/10 Good

Aran

Lovely hotel close to the M74
A last minute booking meant I arrived late at the hotel (just after 10pm). The manager was very friendly and accommodating. I had to leave early the next morning before the scheduled breakfast start so he made me a takeout sandwich with plenty of fresh fruit. A lovely stay!
Stayed 1 night in Aug 2018
Response from David B on Aug 31, 2018
Thank you for your kind words. I am so pleased you found your stay enjoyable and our hospitality added to that experience. We would love to see you again. Thank you.

10/10 Excellent

Paul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful country house just over the border
We were a party of thirteen . John our Host met us at Reception and soon sorted the various rooms . We returned to the lounge bar where John served us drinks and collated the dinner orders Dinner was superb - delicious home cooking with prime meat and fish plus spot-on veg The rooms were very comfortable and immaculately clean Breakfast was just as good as the previous night's dinner , with plenty of choice of top quality items Checkout was friendly and the bill was way less than I expected for such a stay Marvellous ! Thank you John , David , and your lovely staff
Stayed 2 nights in Aug 2018
Response from John on Aug 22, 2018
Thank you so much for the very generous & kind remarks you have given us, it is appreciated. Anytime you want to pop in and pay the rest of the bill let me know.....!!!!! :) Thank you so much