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Grand Zuri Dumai

4.0 star property
Hotel in Dumai with a full-service spa and a health club

Choose dates to view prices

Photo gallery for Grand Zuri Dumai

Breakfast, lunch, dinner served; international cuisine
Property video
Breakfast, lunch, dinner served; international cuisine
Lounge
Junior Double Room
Experience the best of Dumai at Grand Zuri Dumai, where modern comforts and attentive service await. Relax on the sun-kissed loungers by the outdoor pool or unwind in style with a visit to the sauna. With international cuisine at Cerenti, free in-room WiFi, and helpful multilingual staff, this hotel offers an ideal blend of relaxation and convenience.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Breakfast available
  • Gym
  • Parking included
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Bidet
Private bathroom
Electric kettle
Coffee/tea maker
  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Bidet
Private bathroom
Electric kettle
Coffee/tea maker
  • 280 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
Bidet
Electric kettle
  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Bidet
Private bathroom
Electric kettle
Coffee/tea maker
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Bidet
Private bathroom
Electric kettle
Coffee/tea maker
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Double Room

Presidential Double Room

Presidential Double Room

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
Bidet
Electric kettle
  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Bidet
Private bathroom
Electric kettle
Coffee/tea maker
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Jl Jend. Sudirman no. 88, Dumai, Riau, 28812

What's nearby

  • Dumai Port - 17 min walk - 1.5 km
  • Taman Bukit Gelanggang - 19 min walk - 1.6 km
  • CITIMALL Dumai - 5 min drive - 3.4 km
  • Dumai Port TPI - 5 min drive - 5.7 km
  • Pertamina Dumai Hospital - 12 min drive - 5.7 km

Getting around

  • Dumai (DUM-Pinang Kampai) - 15 min drive

Restaurants

  • ‪Go! Steak - ‬6 min walk
  • ‪CFC SSK - ‬8 min walk
  • ‪RM Minang Indah - ‬5 min walk
  • ‪Kedai Kopi Sariwangi - ‬8 min walk
  • ‪Rm Pak Nurman - ‬4 min walk

About this property

Grand Zuri Dumai

Upscale hotel
A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Grand Zuri Dumai. Treat yourself to a body treatment, reflexology, or aromatherapy at the onsite spa. The on-site international cuisine restaurant, Cerenti, offers breakfast, lunch, and dinner. In addition to a health club and a conference center, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), free bicycle rentals, and a shopping center shuttle
  • A banquet hall, bicycle tour information, and a 24-hour front desk
Room features
All 109 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like late night room service and free WiFi.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with bidets and free toiletries
  • 32-inch LED TVs with satellite channels
  • Daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 125,000 for adults and IDR 125,000 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cerenti

Things to do

  • Bicycle tours
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 5 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Assistive listening devices
  • Ceiling hoist
  • No elevator
  • Tile flooring in public areas

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 325000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 100000 per accommodation, per stay
  • Cash Breakage deposit: IDR 100000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 125000 for adults and IDR 125000 for children
  • Rollaway bed fee: IDR 325000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Zuri Dumai
Grand Zuri Dumai Hotel
Grand Zuri Dumai Hotel
Grand Zuri Dumai Dumai
Grand Zuri Dumai Hotel Dumai
Grand Zuri Dumai CHSE Certified

Frequently asked questions

Does Grand Zuri Dumai have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Grand Zuri Dumai?

As of Aug 23, 2025, prices found for a 1-night stay for 2 adults at Grand Zuri Dumai on Aug 26, 2025 start from CA $25.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Zuri Dumai pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Zuri Dumai?

Self parking is free at this property.

What time is check-in at Grand Zuri Dumai?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Grand Zuri Dumai?

Check-out is at noon.

Where is Grand Zuri Dumai located?

Situated in Dumai, this spa hotel is within 1 mi (2 km) of Siak Castle and Taman Bukit Gelanggang. Dumai Port and CITIMALL Dumai are also within 3 mi (5 km).

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Grand Zuri Dumai Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 5 out of 17 reviews
Rating 8 - Good. 9 out of 17 reviews
Rating 6 - Okay. 2 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

8.2/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Lots of food choices in the restaurant. Best of all, very kind and helpful staff.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to stay and relax
Stayed 6 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
we booked super twin room, but were given deluxe room in the smoking floor. smell was very bad and staff was not able to provide a non smoking room although we requested when booking in expedia. only until next day afternoon, we were given non smoking room, but there’s no hair dryer and power plug was not working the good things are food was nice and there’s free shuttle to harbor
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is friendly
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second stay at a Zuri hotel was once again made very nice and simple due to the wonderful friendly staff, especially at reception. Thank you for a pleasant stay.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well maintained and clean hotel even though it is 12 years old.
Stayed 2 nights in Dec 2018

10/10 Excellent

Ramlah, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and decent hotel

Everthing are ok unless food are not at my expectation from the hotel restaurant...not recommanded at all to dine at the restaurant for dinner or breakfast or lunch..not at all.
Stayed 3 nights in Aug 2018

8/10 Good

Abd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Comfort, nice breakfast, some cleanliness problems

Overall is a good hotel with friendly service and nice variety of breakfast. However, with some serious on cleanliness. We have booked 2 rooms, and found out one of the room is very strong urine smell as soon as we entered the room. We then asked to switch room. After a long waiting, we were transferred to another floor. However, both rooms are smoke room with cigarette smell too. We were told that there is no other available rooms so we have no choice but to request to go back to the original rooms, and asked them to try to clean again to remove that urine smell. Luckily this was resolved but have already took us about an hour. We initially go for this hotel by the thought to use their swimming pool facilities. However, when we check-in we were told that the pool is closed due to service maintenance that day, and will only re-open again the next day. However, when we visited the pool on next morning, we noticed the pool is full of "floating stuffs" near the entrance glass door. We were hoping that the other side of the pool will be good in condition. However, we were very disappointed that there were plenty dry leaves in the pool too.

8/10 Good

HELJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nyfikenhet

Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay visiting customer, first time Dumai

Being the first time in this small city, it's nice to have a comfort room after a long day work. Breakfast is good. It will be good to have facility like gym.
Stayed 1 night in Mar 2018

10/10 Excellent

MUHAMMAD JOHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

pejabat publik, irf

Liked: Staff & service

Strategis

Karena letaknya di tengah kota. Hotel ini menjadi hotel yg paling direkomendasikan. Dan hotel terbaik mnrt saya dikota dumau hingga saat ini ditulis cuma grand zuri.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

nice hotel with cleanliness

nice hotel with helpful and friendly staff, quick check-in and check-out process

8/10 Good

petrina

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities