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Reviews of Sheraton Duluth Hotel

3.5 out of 5
Sheraton Duluth Hotel
301 E Superior St, Duluth, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 355 out of 740 reviews" "
Rating 8 - Good. 222 out of 740 reviews" "
Rating 6 - Okay. 92 out of 740 reviews" "
Rating 4 - Poor. 42 out of 740 reviews" "
Rating 2 - Terrible. 29 out of 740 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cari A.

It was fine
Stayed 1 night in Mar 2024

4/10 Poor

Sen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beds are tiny and sirens all the time.
Stayed 2 nights in Apr 2024
Response from Jen on Apr 15, 2024
Thank you for taking the time to review the hotel. We are sorry to hear you were disappointed in the size of the beds and noise. We have a variety of room options that may better fit your family on your next visit with us.

10/10 Excellent

James

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jen on Apr 15, 2024
Thank you for reviewing our hotel. We are happy to see you enjoyed your stay.

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely, beds comfortable, clean, nice lobby and restaurant. Staff was wonderful. Pool and hottub were average. Only reason for 3 stars is because we were awoken at 7am to a jackhammer banging constantly from across the street. Shook our beds and woke everyone up.
Stayed 1 night in Apr 2024
Response from Jen on Apr 15, 2024
Thank you for your feedback. We apologize your stay was interrupted by the neighboring construction. Our goal is provide a peaceful stay while our guests are here and apologize your stay was impacted by the noise.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating! Beautiful room! Enjoyable stay!
Stayed 1 night in Mar 2024
Response from Jen on Apr 15, 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

10/10 Excellent

Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean facility and friendly staff
Stayed 1 night in Mar 2024
Response from Management Team on Mar 31, 2024
Thank you so much for taking the time to leave us feedback about your recent stay. We're so glad to hear that you enjoyed your time with us. We'll pass your feedback on to the rest of our team so they know you appreciated the great service they were able to provide. We hope to see you again the next time you're in Duluth!

10/10 Excellent

Sarah, Mound

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub bleached our swim suits. All other areas of service, cleanliness and staff were superior.
Stayed 1 night in Mar 2024
Response from Management Team on Mar 31, 2024
We're so sorry to hear about the damage to your swimsuits after your time in the hot tub. We have passed this feedback on to our Maintenance team, and will take every precaution to prevent a similar issue from happening in the future. We're glad that you enjoyed your stay in spite of this, and hope to welcome you back the next time you're in Duluth

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jen on Apr 15, 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and amazing views of lake superior.
Stayed 1 night in Mar 2024
Response from Management Team on Mar 17, 2024
We're so glad to hear that you enjoyed your stay and the view! We hope to see you again the next time you're in Duluth

6/10 Okay

Sarah, Mound

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ted

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Parking and access was so far away that I thought my partner was having a stroke. Checkin was great by phone, but I was given no instructions on how to enter the building.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 25, 2024
We're glad to hear that your stay was great overall, but we're very sorry that you had trouble with the parking. Please know that our team is standing by 24-7 to assist you and answer any questions you may have! We hope to see you again the next time you're in Duluth.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was easy and quick.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is hooked to the Hospital that our Mother was in, and we had access to her at all times. Staff was great and helpful.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
We are happy to hear your stay with us went well and that you were close by to loved ones when needed. We will pass along your compliments to our team!

10/10 Excellent

F., Minneapolis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
We are happy to see you enjoyed your stay!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Management Team on Feb 11, 2024
Thank you so much for taking the time to leave feedback about your recent stay! We're so glad to see you enjoyed your time with us, and hope to welcome you back the next time you're in Duluth.

10/10 Excellent

Marnie

Stayed 1 night in Jan 2024
Response from Jen on Apr 15, 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to leave feedback about your recent stay! We're so glad you enjoyed your time with us, and hope to welcome you back soon.

4/10 Poor

Lianne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mostly very nice, beds clean, a bit on the too firm side. We had been at the hospital since Dec 22 and decided to get a room because it connected to the hospital. I booked with Expedia then discovered that booking with hotel/hospital we would have been charged less, $200 less, this was a huge difference and not very helpful front desk. This upset me, we already did not want to spend Christmas at the hospital. Even if the hotel could not have changed the price I would have been willing to contact Expedia, I’ve always had luck in the past if I needed to change an error with booking. The front desk told me she would not help even if Expedia was willing to cancel my booking that took place about 1 hour before I walked over to the hotel.
Stayed 1 night in Dec 2023
Response from Management Team on Dec 31, 2023
We're very sorry to hear that you had difficulty making a modification to your reservation! Our front desk team is unable to make changes to Expedia reservations, but we still should have provided you with any assistance you might have needed. If there are any additional details you'd like to share to help us correct this lapse in our training, please don't hesitate to reach out.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Team on Dec 28, 2023
Thank you so much for taking the time to leave feedback about your recent stay. We love to hear from our guests! Your feedback will be shared with the rest of the team so they know you appreciated the great service they were able to provide. We hope to welcome you again in the future!

2/10 Terrible

Briana

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
We're sorry to see that your stay was less than ideal! If there are any additional details you'd like to provide to help us continue to improve our service, please don't hesitate to reach out.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
I thought the hotel was excellent, but when we checked in I found out the pool was closed due to a remodeling project. This was posted on their website but since I booked with Expedia I wasn’t aware of this and the hotel managers’ hands were tied since I booked the stay through a third party. I will never go through Expedia again!!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

joseph

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
We're so glad to see that you enjoyed your stay with us! Thank you for taking the time to leave feedback. We hope to see you again soon!

8/10 Good

Kayann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

BOA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, just had the bad luck of running into the one receptionist that acted as he was doing us a favor by checking us in, his attitude was unbearable, too bad because everyone else was really nice and pleasant.
Stayed 1 night in Nov 2023

6/10 Okay

Alazar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was not helpful a lot and also the parking is kind of complicated but the view from the hotel was amazing
Stayed 1 night in Aug 2023
Response from Management Team on Nov 26, 2023
We're so sorry to hear that your stay was not what you were expecting. We will use this as a teaching opportunity to remind our team to put the guests' needs first. Please don't hesitate to reach out if you have any details you'd like to share that might help us improve our service.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and nice
Lovely room, cozy bed with good sheets. The 2nd floor does not sound fancy, but there was an interesting view of Superior street, that was nice. Awesome cocktails at the bar. Dogs allowed for $75, (kinda steep for 1 nite). Grassy spots for doggie were over a block away. The parking was confusing with poor signage, but good it exists since the area is very busy. Other bars and food in close walking distance. Huge hospital 1 block away. Bartender was awesome.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisbeth

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Fine accommodation. Clean room.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

shelly

Liked: Cleanliness, staff & service, property conditions & facilities
They found two rooms for us to check-in early as we had a wedding to go to close to their regular check-in at 4 pm.
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

Nevin

Stayed 1 night in Aug 2023

8/10 Good

Mary M

Travelled with family
Liked: Staff & service, room comfort
Great view if you want to spend the money!
We loved the view from our room. The room was great. I found a little mold in the shower and the hot tub could use a cleaning.
Stayed 2 nights in Aug 2023

4/10 Poor

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A lot of money for a poor nights sleep.
There was a terrible sound that went on all night. Water tank? Hardly anyone there any put us right by the ice machine.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jen on Aug 18, 2023
Thank you for choosing the Sheraton Duluth Hotel! We are glad you enjoyed your stay!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very nice! Roomy, good amenities and very clean. Great place to stay!
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 9, 2023
Thank you so much for taking the time to share your feedback. We're glad to hear that you enjoyed your stay! We hope to welcome you again the next time your travels bring you to Duluth.

10/10 Excellent

Crystal, Litchfield

Stayed 1 night in Jul 2023
Response from Jen on Aug 18, 2023
Thank you for choosing the Sheraton Duluth Hotel! We are glad you enjoyed your stay!

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
I came in there after leaving the hospital after my husbands surgery. When I went into the lounge he man at the desk looked at me like I was some sort of low life. Don't go there unless properly dressed and looking perfect.
Stayed 1 night in Jun 2023
Response from Jen on Jul 21, 2023
Thank you for your feedback. I apologize for any negative feelings experienced during your stay. Please know, we welcome casualwear in our restaurant as well.We hope to welcome you back on your next visit.

4/10 Poor

Steven, Mosinee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The independent parking structure connected to the hotel is terrible! We any several other guests couldn’t get out of the ramp. The parking ticket could not be read. Calls for help to the company responsible were unanswered and the voicemail box was full. The hotel could not help. Very frustrating! Toilet backed up. Plunger delivered to the door, but no one to help. Air conditioning control didn’t work on first night. Fixed the next day. Nice hotel in a good location, but a less than pleasant experience.
Stayed 2 nights in Jul 2023
Response from Jen on Jul 10, 2023
Thank you for taking the time to review our hotel. We have followed up with the city parking ramp in an effort to make sure this issue does not happen again. We are also sorry we fell short of expectations to ensure you had a restful stay. We hope you give us an opportunity to better serve you on your next visit to Duluth.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jen on Jul 7, 2023
Thank you for your kind feedback! We hope to welcome you again on your next trip to Duluth!

8/10 Good

Carol

Stayed 2 nights in May 2023
Response from Jen on Aug 18, 2023
Thank you for choosing the Sheraton Duluth Hotel!

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities
Everything was great. I showed up at 4:30 and my room was not ready which seems unprofessional to me. Also the housekeeping staff knocked on my door 3 times in the morning. Since I was leaving that day it seems odd to do that especially after the first time when I stated that I would be out by check out.
Stayed 1 night in Jun 2023
Response from Jen on Jul 7, 2023
Thank you for your feedback. I am glad you enjoyed your stay, despite the setbacks with housekeeping. While we do our best to accommodate everyone's arrival, it seems we fell short with you. I hope you visit us again on your next visit to Duluth.

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I will never promote Expedia or Sheridan Duluth MN. The cost per night with no house keeping. Bedding never changed, no clean towels, garbage never taken out, dirty room, dirty glasses, ran out of all essentials, unsafe connection from hotel to hospital, rude staff, and expensive. The only reason I chose this hotel is because it was connected to the hospital. I made a horrible choice. The skywalk is closed on weekends and holidays so I could have stayed at a different hotel for less the cost and probably had better service. Extended time waiting for staff to get off the phone to check in. Not given any information on where to park or how to get into the hotel from the parking ramp. Went into wrong entrance immediately a man standing urinating on the wall. The elevator didn’t work, all doors locked no direction as to how to get to the hotel. Ended up dragging our suitcases down the stairs to an outside exit & walked around the block. Room only cleaned once we ran out of essentials, dirty room, dirty glasses, garbage not taken out, bedding not changed stayed 5-23-23 to 5-31-23. Entire time with full garbage, no towels, ran out of toilet paper & Kleenex. Only chose property because it’s connected to the hospital but no where did anything or anyone inform us the sky walk is closed weekends and holidays. Definitely wasn’t worth the stress and expense. Will never promote Expedia or hotel.
Stayed 1 night in May 2023
Response from Jen on Jun 26, 2023
Good morning Stacey. Offering a relaxing stay is something we strive for at the hotel and clearly we fell short with you. I apologize that hospital's skywalk hours and housekeeping negatively impacted your stay. I will follow up with our housekeeping team to make sure this was an isolated incident. I will also follow up with the front desk team to make sure accurate information is relayed. I hope you give us an opportunity to better serve you on your next visit to Duluth

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Homeless man sleeping on the side of the building in the morning.
Stayed 1 night in Jun 2023
Response from Jen on Jun 23, 2023
Thank you for taking the time to review our hotel. We are happy you enjoyed your stay!

10/10 Excellent

Lisbeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spotless. Shower, lovely.
Stayed 1 night in Jun 2023
Response from Jen on Jun 23, 2023
Thank you for taking the time to review our hotel. We are happy to see you enjoyed your stay!

10/10 Excellent

Tanya

Stayed 1 night in May 2023
Response from Jen on Jun 23, 2023
We are glad you enjoyed your stay!

8/10 Good

melissa

Stayed 2 nights in Apr 2023

8/10 Good

JAMES

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should have self serve coffee 24/7
Stayed 1 night in Mar 2023
Response from Jen on Mar 24, 2023
Thank you for your feedback and we will take it into consideration. In the meantime, we are happy to offer refills on your in-room coffee if you should be running low.Thank you again for choosing the Sheraton Duluth Hotel taking the time to review us.

6/10 Okay

Meghan

Travelled with family
Stayed 2 nights in Mar 2023
Response from Jen on Mar 21, 2023
Thank you for taking the time to review the hotel. We are always looking for opportunities for improvement. If you have any specific feedback that we can share, please reach to a hotel manager.