Outdoor spa tub

Reviews of Edgewater Hotel & Waterpark

3.5 out of 5
Edgewater Hotel & Waterpark
2400 London Rd, Duluth, MN

Reviews

6.4
Rating 10 - Excellent. 131 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 266 out of 1000 reviews" "
Rating 4 - Poor. 192 out of 1000 reviews" "
Rating 2 - Terrible. 126 out of 1000 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Carey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We love the area and had a good time. The facility is run down smells a bit.
Stayed 2 nights in Feb 2023

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness
Waterpark for kids
Kids enjoy the waterpark, but the hotel itself is in need of work. The elevator doesn't sound good, rooms are a bit worn. It would be nice if the rooms had kleenex, liquid soap and better pillows. How about a free cup of coffee?
Stayed 3 nights in Feb 2023

8/10 Good

Bernadette

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Waterpark was fun. However, only working hot tub was inside the waterpark, which required an extra $ 20 per person to enter. Definitely not the relaxing time we were anticipating. But did partake in the slides since we were already in there. No coffee in the rooms making you pay $5/cup for coffee at their coffee bar which was only staffed in the early morning and not all day. Room was not particulary clean with dust webs hanging off the ceiling. Refrigerator had 3 in' of ice buildup in it and froze all our carbonated beverages. All plugs-ins were loose and would not hold anything plugged in securely. UPDATES NEEDED!! Bathroom door looked like it came from a junk yard. Pieces of wood missing from the door. Mirrors were smeared and looked like a kid washed them. Beds and pillows were as uncomfortable as they come. I could go on, but I think you get the idea.
Stayed 1 night in Feb 2021
Response from Jessica, Front Desk Manager on Mar 2, 2021
Thank you for staying with us and sharing your feedback! I'm sorry to hear you were overall disappointed with your hotel room. We are glad to hear you enjoyed the waterpark and the water slides! Feel free to reach out to us if there's anything more we can do for you regarding your stay.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Jessica, Front Desk Manager on Mar 2, 2021
Thanks for staying with us. Feel free to reach out if you'd like to share details about your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and relaxing. Beautiful view overlooking Lake Superior
Stayed 2 nights in Jan 2021
Response from Jessica, Front Desk Manager on Feb 7, 2021
Thank you for the kind review!

10/10 Excellent

Verified traveller

Liked: Staff & service
Due to covid most of the stuff was closed but had a good weekend anyways
Stayed 3 nights in Jan 2021
Response from Jessica, Front Desk Manager on Feb 7, 2021
Thanks for staying with us! We hope to see you back now that the waterpark, bar & grill, and arcade are open at 25% capacity!

8/10 Good

Piya, Minneapolis

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Great location with convenient access to freeway and lake Superior. Awesome view from the room. Good value for the price. Due to covid some of the amenities were not available. Hotel may seem dated from the outside, but the room they gave us a nice, clean, and modern feel. Everything worked well. Staff were very nice and accommodating to our needs or questions. Would more than likely stay there again at next visit to Duluth.
Stayed 1 night in Jan 2021
Response from Jessica, Front Desk Manager on Jan 28, 2021
Thank you so much for the kind review, Piya! I'm so glad to hear you enjoyed your room, the view of Lake Superior, and the helpfulness of our staff! We hope to welcome you back when our amenities are available to enjoy the full experience!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Jessica, Front Desk Manager on Jan 25, 2021
Thanks, Kim! Please reach out to us if you'd like to share details about your stay.

4/10 Poor

mckenzie

Travelled with family
Disliked: Cleanliness
Very disappointing
Was unaware about $100 autorization had to use 2 different cards then at check out they didnt even have one of my credot cards on my receipt for $70 authorization, they owed me $19 which i was unable to receive because there was no manager there. My room was decent but had garbage from previouse people in it and the floor definitely didnt look like it had even been vacuumed found old shrimp on the floor from god knows when. Will definitely not be staying here again.
Stayed 1 night in Jan 2021
Response from Jessica, Front Desk Manager on Jan 25, 2021
I'm sorry to hear you were disappointed with your stay, McKenzie. We do our best to communicate our credit card policy to our guests by including it in all booking confirmations and pre-arrival emails. This past year has certainly been difficult for our industry, resulting in budget-cuts and staff reduction, but that is no excuse for not meeting cleanliness expectations. In the future, please reach out to us immediately if there are any issues/concerns, our staff is always willing to resolve these right away. Feel free to reach out to us if there is anything else we can do for you.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
We are seniors, had to walk a very long way to our room. It's a very large property and in hindsight we should have asked. The door to the little outdoor patio was open. No information in room regarding tv channels, places to eat, etc. I understand that during Covid-19 these paper type things aren't left out, but the packet we received at check in didn't have any info either.
Stayed 1 night in Jan 2021
Response from Jessica, Front Desk Manager on Jan 24, 2021
Dear Valued Guest, Thank you for choosing our hotel and sharing your feedback. I'm so sorry to hear your room was uncomfortably far away from an exit during your stay. We always do our best to accommodate our guests' needs, so feel free to reach out to our staff in the future, and we'd be happy to find something closer for you. This past year has certainly been difficult for the hotel industry, resulting in budget-cuts and staff reduction. We are doing our absolute best to keep our guests and our staff safe during this difficult time, which does include removing high-touch surfaces. Our staff is always happy to offer suggestions for our favorite local restaurants and other things to do in the area! Please don't hesitate to reach out to our staff in the future with any questions/concerns, that's what we're here for! Feel free to reach out to us if there's anything else we can do for you.

10/10 Excellent

Richard

Stayed 1 night in Jan 2021
Response from Jessica, Front Desk Manager on Jan 23, 2021
Thanks, Richard!

4/10 Poor

Brooke

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Views good.. rooms horrible.
Balcony room with 2 queens. The room was very dirty, dusty, COLD, smokey smelling and the door was hard to lock... door going to balcony was so drafty the room was super cold. The view of the lake and ships were good, but very loud traffic noise. Very dirty room, toenil clippings on carpet, dust bunnies everywhere, furniture was literally falling apart.
Stayed 3 nights in Dec 2020
Response from Jessica, Front Desk Manager on Jan 23, 2021
Hi Brooke, I'm sorry to hear we didn't meet your expectations. You should be able to expect a clean and relaxing room, and when we fail to meet expectations, we are equally as disappointed. Please reach out to us if there is anything we can do for you at this point. In the future, our staff is willing to help and take care of any issues immediately if you let us know as they occur. Thank you for choosing us, and sharing your feedback.

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Jessica N. | Front Desk Manager on Dec 26, 2020
Thanks for your review, Jeffery!

4/10 Poor

Abdelkader

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was dirty service was poor
Stayed 1 night in Dec 2020
Response from Jessica N. | Front Desk Manager on Dec 15, 2020
I am so sorry that you had a poor experience with us, Abdelkader. Please contact us if there is anything we can do for you.

2/10 Terrible

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Jessica N. | Front Desk Manager on Dec 15, 2020
Thanks for your feedback, Ryan. Please contact us if you'd like to share details about your stay.

6/10 Okay

Mcurrent, Park rapids

Disliked: Cleanliness, amenities
My room was not very clean- crumbs in drawers ,dirty micro,dirty table by couch-I was concerned about xtra covid cleaning after I saw this, didn’t make for a comfortable stay- sorry
Stayed 1 night in Dec 2020
Response from Jessica N. | Front Desk Manager on Dec 11, 2020
Hi Mcurrent, I would like to sincerely apologize for the issues you encountered during your recent stay with us. You should be able to expect to stay in a clean room when you travel, especially during this pandemic. Please reach out to us if there is anything we can do to make it up to you.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Darn covid
Booked this fun hotel and couldn't use the water park but i couldn't find any info on line about it ... so kinda put a small damper on the tril
Stayed 1 night in Dec 2020
Response from Jessica N. | Front Desk Manager on Dec 11, 2020
Hi Samantha, Thank you for taking the time to review us and share your feedback. We appreciate you choosing to stay with us, and I sincerely apologize for the miscommunication about the waterpark. I will take your feedback into consideration while posting updates to be sure guests can easily find the information they need. Please reach out to us if there is anything else we can do for you.

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Jessica N. | Front Desk Manager on Dec 2, 2020
Thanks for your feedback, Elizabeth. Please contact us if you would like to share details about your stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Jessica N. | Front Desk Manager on Dec 2, 2020
Thanks for staying with us! Please contact us if you would like to share details about your stay.

8/10 Good

Walkiria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jessica N. | Front Desk Manager on Dec 2, 2020
Thanks for staying with us and sharing your feedback! Please contact us if you would like to share details about your stay.

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service and extremely dirty
I do not recommend staying at Edgewater Hotel. The desk clerk had awful costumer service skills and made us wait an unnecessary amount of time to check in when no one else was there. The elevator light didn't work to get to our room and when we got to our room the AC system didn't work so I called the front desk and she said she'd place us in another room if we came and got the new key (resort is big and we had to drive from one end to the other). Our room was covered in sticky substances all over the counters, desk and night tables. We brought our own cleaning supplies and left the room with it cleaner than when we arrived. It was absolutely disgusting and I will never stay there again.
Stayed 1 night in Oct 2020

8/10 Good

Julie, St. Paul, MN

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was very friendly, efficient and helpful. The property is likely different when there's no "Covid-19" limitations but for my purposes, it was just right.
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken chair, headboard falling off wall, garbage on side of bed. Property was not well maintained. We’ve stayed here before and we’re satisfied!on those visits. This time we were not.
Stayed 1 night in Oct 2020

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Johnna

Travelled with family
Disliked: Staff & service
Not satisfied
The staff at night was rude. They were late getting to the hotel and waterpark was closed. He said that they would be able to use before they checked out the next day. But then they found out the waterpark didnt open again till that evening and the passes that were bought were not valid. They are supposed to be refunding the cost. Not to hit my account though for 3-5 business days. The vending machinea were not working and the night crew refused to sell them water. This is the second time we have stayed. Second time not impressed. Will probably be the last.
Stayed 1 night in Sep 2020

6/10 Okay

Jaclyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
Old hotel could definitely use updating. Beds were very hard, room was awkwardly set up. Broken and loose tiles in bathroom. Bought a cinnamon roll from thw coffee shop for breakfast and it was hard as a rock. Beautiful view of Lake Superior. Enjoyed having a patio. Front desk staff were friendly and efficient. Wouldn't recommend this place.
Stayed 1 night in Sep 2020

10/10 Excellent

Glen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Sep 2020

4/10 Poor

Scott

Travelled with family
Stayed 2 nights in Sep 2020

8/10 Good

Steve, Savage mn

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Waterpark was awesome wish they had smaller size tube for 3 and 6 year old so they could go down big water slides both were 48” tall diameter of tube to big to sit in also could add some lites in in big slides 6 year old only went down once on dual tube and got scared would only go on kids water slides after that. We all had great time would definitely go back again!👍😊
Stayed 2 nights in Sep 2020

8/10 Good

Lynnette

Travelled with family
Liked: Room comfort
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020

8/10 Good

Tony, Woodbury, MN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Outside pool was nice and good water park. Cleanliness could be better in the rooms
Stayed 1 night in Jul 2020

6/10 Okay

Brent, Thief River Falls, MN

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
There was a fire in the room below us on the second night of our stay. We were outside while the fire dept put out the fire for about 2 hours. We were offered a different room or a full refund, but we opted to stay in our current room. There was a continuous smell in the main room so we had to stay in the second room with smaller beds. We would have liked to been offered a discount due to the situation but were charged the full rate anyway. We also were not allowed to use the waterpark as it was closed on two of the 3 days we were there. Probably won't stay here again.
Stayed 3 nights in Jun 2020

6/10 Okay

Sandy

Stayed 2 nights in Mar 2020

8/10 Good

Andy, Saint Paul, MN

Travelled with family and small children
Liked: Staff & service, amenities
Nice and friendly staff. I think the place needs to be updated.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read many of the negative reviews prior to staying here and honestly do not understand all the negativity at all. I enjoyed, as did the kids. Staff was polite and helpful. Pool was clean. My only item to point out was the fact that an adult only whirlpool is needed, with longer hours for the adults.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Will not go back. The rooms are small, the common areas are shabby and the hotel is overpriced. For what they charge you should get a breakfast provided. I suspect that they justify the price by the water park bands you are provided. The water park is decent but there are much much better ones in the Cities or the Dells. For what I paid vs what I received I was very disappointed.
Stayed 2 nights in Mar 2020

2/10 Terrible

Yikes, Duluth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The roar from the freeway was unsettling. Was not smoke free in the hotel rooms. WaterPark was the only decent thing about the edge, I checked out early.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very fun place to take my family but the hotel rooms could use a update and we didn’t like that we had to pay for breakfast
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had a blast! Great birthday weekend for our daughter
Stayed 2 nights in Mar 2020

8/10 Good

Momof3, Stillwater mn

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park was a lot of fun. The rooms were nice. It was kind of a maze to get to our room. You had to go either up or down a floor to get to the 2nd floor. And sometimes you had to go down to the 1st floor from the 3rd floor switch elevators or go down the hall to go to the 2nd floor.It was rather inconvenient. The water park closed down from 11 until 4. It was great exercise.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough tables in pool area, but wonderful hotel and waterpark!
Stayed 1 night in Mar 2020