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Reviews of Carlyon Bay Hotel

4 out of 5
Carlyon Bay Hotel
Sea Road, St Austell, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 336 reviews" "
Rating 8 - Good. 82 out of 336 reviews" "
Rating 6 - Okay. 23 out of 336 reviews" "
Rating 4 - Poor. 6 out of 336 reviews" "
Rating 2 - Terrible. 1 out of 336 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Amenities, property conditions & facilities
Service great
Stayed 1 night in Apr 2024
Response from CBH on Apr 19, 2024
Thank you for your review. Kindest Regards

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely nights stay for work. Peaceful and beautiful surroundings
Stayed 1 night in Mar 2024
Response from CBH on Mar 22, 2024
Thank you for your lovely review. Kindest Regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, attentive staff and lovely location. Will definitely be staying again. Should be a 5 star hotel!
Stayed 1 night in Mar 2024
Response from CBH on Mar 22, 2024
Thank you for your kind comments. We look forward to welcoming you back in the future. Kindest Regards

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and a faultless experience. Everything you hope for when you book a break away.
Stayed 2 nights in Feb 2024
Response from CBH on Feb 27, 2024
Thank you for your 5* review. Kindest Regards

8/10 Good

Waheed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff...Every member from front desk, facilities team ,Breakfast team to house keeping. Amazing staff with all smiles and know how to treat clients.
Stayed 2 nights in Feb 2024
Response from Cbh on Feb 27, 2024
Thank you for your lovely review. Kindest Regards

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great service, slightly over priced on the restaurant menu but bar menu suitable, steak a little too fatty but enjoyable
Stayed 1 night in Jan 2024

10/10 Excellent

Eva

Stayed 1 night in Jan 2024
Response from CBH on Jan 23, 2024
Thank you for your 10* review. Kindest Regards

10/10 Excellent

sophie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CBh on Jan 23, 2024
Thank you for your kind review. Kindest Regards

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view
Lovely hotel. In great condition and the staff are friendly and attentive. Won't hesitate to return. The only negative was that as my room was by the lift an early riser woke me at 5 in the morning. But can't complain too much. The stunning view of the sea made the trip
Stayed 1 night in Jan 2024
Response from CBH on Jan 23, 2024
Thank you for your kind review.We look forward to welcoming you back in the future. Kindest Regards

6/10 Okay

Abbey

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful Hotel
It was wonderful staff kindness! Food was great and rooms were nice maybe little small but still lovely! I had a wonderful time maybe I’ll come back again :-)
Stayed 3 nights in Nov 2023

10/10 Excellent

Mick

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CBH on Nov 20, 2023
Thank you for review. Kindest Regards

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely and everyone was very friendly when being greeted however when going for a meal group of other couples were very loud and we had to leave the resturant to enjoy the remaining time of the night together. The waiter was brilliant and did apologise but I feel if they respected the resturant our stay would have been better. Also we were informed the gold course would have a buggie we then got to the course and buggies were not permitted at this time. The hotel should be informed of this as this also disapointed us.
Stayed 1 night in Nov 2023

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful gem
There are few places you could find more quintessentially English than a Seaside Hotel, The Carlyon Bay Hotel is exceptional, wonderful and timelessly beautiful. You will not find better customer service, spectacular views and a sense of quiet calm. A little weekend break made very special by the staff, I could not fault a single thing ❤
Stayed 1 night in Nov 2023
Response from CBH on Nov 14, 2023
Thank you for your lovely review. We look forward to welcoming you back in the future. Kindest Regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 4 nights in Oct 2023
Response from CBH on Nov 4, 2023
Thank you for your review.Kindest Regards

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent October stay
A really nice, pleasant 2 night stay in October. First time staying and a very warm welcome from all and throughout the service was excellent. Tiny issue being the temperature a couple of times, once at breakfast and in the bar, a little overwhelming. Cleanliness and appearance cannot be faulted. Will look to stay again .
Stayed 2 nights in Oct 2023
Response from CBH on Nov 14, 2023
Thank you for your review. We look forward to welcoming you back in the future. Kindest Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute break
Stayed 1 night in Oct 2023
Response from CBH on Nov 4, 2023
Thank you for your review. We look forward to welcoming you back in the future.Kindest Regards

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greets staff, excellent facilities and very comfortable
Stayed 1 night in Sep 2023
Response from CBH on Nov 4, 2023
Thank you for your 10* Review. Kindest Regards

10/10 Excellent

Lenaura

Stayed 2 nights in Sep 2023
Response from CBH on Nov 4, 2023
Thank you for your 10* review Kindest Regards

6/10 Okay

victoria

Liked: Cleanliness, staff & service
Bit tired and definitely caters for older clients
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, nothing was too much trouble for the staff, they were so welcoming. Facilities excellent, we parked up and didn't leave the local area, walked everywhere. Swimming pool, spa facilities and golf (nine hole and putting green) all included in the cost. Free bits for our daughter were a real bonus, she particularly loved the packed lunch! Hotel entertainment was really good quality as well, casino and having our caricature done were highlights.
Stayed 4 nights in Aug 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
We had a lovely stay. The grounds and pool were wonderful. The restaurant staff were polite and attentive and the food was good.
Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area and the views
Stayed 1 night in Jul 2023

10/10 Excellent

Carla

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and grounds. Food and service were very good although housekeeping knocked and entered our room without waiting for a response before we had even checked out or had breakfast at 9am! My husband leapt up to respond to the door and flashed her as she went to enter the room. Maybe wait until people check out to clean the rooms in future or at the very least give guests a chance to respond to you before you enter the room. It was a shock (probably for her too) but it did make us laugh!
Stayed 1 night in Jul 2023

10/10 Excellent

Amanda

Stayed 2 nights in Jun 2023

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities
Cannot fault this hotel at all. Beautiful surrounding. Impeccable staff that are there for all your needs. Cannot so enough for you. Beautifully decorated and clean throughout. Will be returning.
Stayed 1 night in Jul 2023

10/10 Excellent

Hugh

Travelled with group
Liked: Cleanliness, staff & service
Beautiful views. Elegant public rooms. Charming staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location and facilities over room
Lovely location, facilities, and friendly staff. Limited parking and decor could do with updating throughout. The room was quite small and stuffy (no air conditioning). Although the facilities made up for it, for the room quality, it is overpriced.
Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a stunning location, facilities were great we used the spa, both pools and the golf course. The beach is a short walk away and Charlestown is only a 20 min walk along the coast path and well worth a visit.
Stayed 3 nights in May 2023

8/10 Good

Catherine

Stayed 4 nights in May 2023

10/10 Excellent

Waldemar

Stayed 1 night in May 2023

8/10 Good

Raivo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice place 👍
Stayed 1 night in May 2023

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a fantastic stay everything was perfect. The staff members were excellent along with the spa, our room and breakfast. We can’t wait to return
Stayed 1 night in Apr 2023

10/10 Excellent

Andy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and location, will definitely be returning.
Stayed 3 nights in Apr 2023

10/10 Excellent

Giulia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Really nice property with a lot of facilities. Good for long stays. 5 star to the staff. The kids Easter experience was a great surprise!
Stayed 1 night in Apr 2023

10/10 Excellent

Amanda

Stayed 1 night in Apr 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel and spa. Best hotel breakfast I’ve ever had. Free parking Superb location
Stayed 1 night in Apr 2023

10/10 Excellent

MAREK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a brilliant stay. Hotel is in a great location, well maintained & the staff are always helpful and attentive. We will definitely stay again.
Stayed 1 night in Mar 2023

10/10 Excellent

N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay here at the hotel. Staff were helpful and friendly. Facilities are very good indeed. Great sea view. Jason was particularly helpful on several occasions. Parking is a little challenging at busy times.
Stayed 1 night in Mar 2023

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
G Hanratty
The staff are very polite and attentive - the food is excellent as is the facilities
Stayed 1 night in Mar 2023

10/10 Excellent

SHARON

Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Stayed 1 night in Mar 2023

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very good room larger than expected, attentive service. Superb food in bay restaurant.
Stayed 3 nights in Feb 2023