Bar (on property)
Check availability

Reviews of Himley House Hotel by Greene King Inns

3 out of 5
Himley House Hotel by Greene King Inns
Stourbridge Road, Himley, Dudley, England

Reviews

7.4

Good

Rating 10 - Excellent. 64 out of 253 reviews" "
Rating 8 - Good. 96 out of 253 reviews" "
Rating 6 - Okay. 54 out of 253 reviews" "
Rating 4 - Poor. 24 out of 253 reviews" "
Rating 2 - Terrible. 15 out of 253 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Greg

Business traveller
Disliked: Property conditions & facilities
No tv, no discount to say sorry and service was terrible in the restaurant
Stayed 1 night in Nov 2023

2/10 Terrible

NICHOLAS

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Stevie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once bitten twice never again useless internet
Stopped before but thought everybody deserves a second chance but sorry youve blown it very very dated upstairs downstairs looks quite nice. And one basic must have now a days is internet and the dont have it
Stayed 2 nights in Nov 2023

8/10 Good

Jenny

Liked: Cleanliness, staff & service, room comfort
The hotel was clean and comfortable. However, is very dated and needs some updating doing. There is damp in the rooms and the bathrooms definitely need an update.
Stayed 1 night in Nov 2023

4/10 Poor

Paul

Business traveller
Disliked: Property conditions & facilities
A lack of reinvestment over the years is begining to show a rose losing its petals gold losing it's lustre. Remembering it from years ago i think it's a shame
Stayed 1 night in Nov 2023
Response from Mary Barrett on Nov 6, 2023
Hello Paul the hotel is due to shut the 19th November for essential works, Ready for our refurb next year.We hope on your return the roses petals have returned

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
I was visiting relatives and the hotel Is comfortable and convenient The staff are friendly and helpful and there is ample parking .
Stayed 1 night in Oct 2023
Response from Mary Barrett on Oct 29, 2023
Thank you Margaret for this lovely review.

4/10 Poor

Kerry

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mary Barrett on Oct 21, 2023
Hello Kerry thank you for the review we would like to find more information about why you have scored us this score please?

6/10 Okay

C

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok for one night
Room was very tired and windows rotten and not closing properly (room 9) lighting was inadequate and mattress was well worn. Bathroom was tired but the shower was very good
Stayed 1 night in Oct 2023
Response from Mary Barrett on Oct 15, 2023
Hello C, Thank you for the review, We are due to close the hotel in the next few weeks for essential works.

4/10 Poor

Mark

Business traveller
Disliked: Property conditions & facilities, room comfort
Only book if all others are full
Needed a last min hotel. Clean but dated Food average , some staff were helpful Free parking No night porter on when i checked out at 0500
Stayed 1 night in Oct 2023
Response from Mary Barrett on Oct 13, 2023
Hello Mark, Thank you for the review.The night port is always on sight. We do not have a receptionist and guest are advised on booking on how to get a staff members attention when needed as we are staffed 24/7, so there is always someone ready to help. We are currently awaiting confirmation dates for our major refub to happen

8/10 Good

Jason

Stayed 1 night in Sep 2023
Response from Mary Barrett on Sep 29, 2023
thank you for the review

10/10 Excellent

Lady Ruth

Stayed 1 night in Sep 2023
Response from Mary Barrett on Oct 18, 2023
Thank you Ruth for this reivew

2/10 Terrible

Andi

Business traveller
Disliked: Cleanliness, property conditions & facilities
Mold, Old and Dirty
Mold, Old and Dirty, never again…
Stayed 2 nights in Sep 2023
Response from Mary Barrett on Sep 24, 2023
Thank you for your feed back we are currently awaiting confirmation dates for our major refurb to happen

6/10 Okay

marc

Liked: Staff & service
Nice staff, tired rooms and so hot although won't be an issue most of the year
Stayed 1 night in Sep 2023
Response from Mary Barrett on Sep 9, 2023
Thank you Marc for the review. We are currently awaiting confirmation dates for our major refub to happen

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single night business stay over
A single night and a hidden gem for food, the hotel is very quirky as it is an old building but the rooms are nice and clean. The evening meal menu was very plentiful and my meal was extremely well cooked and tasty, the full English brekkie was beautifully cooked too There is a lovely park about a quarter mile walk away
Stayed 1 night in Sep 2023
Response from Mary Barrett on Sep 7, 2023
Thank you Martin for this lovely review.We love reading them and we hope to see you again soon.Many thanks

8/10 Good

Marion

Stayed 1 night in Aug 2023
Response from Mary Barrett on Sep 2, 2023
Thank you Marion for the review

4/10 Poor

Michelle

Stayed 1 night in Aug 2023
Response from Mary Barrett on Aug 28, 2023
We would Love to understand why the score is so low if you would like to get in contact so we can discuss that would be great Kind Regards

10/10 Excellent

Jade

Stayed 1 night in Aug 2023
Response from Mary Barrett on Aug 23, 2023
Thank you Jade for the review

2/10 Terrible

Rochdi

Stayed 2 nights in Aug 2023
Response from Mary Barrett on Sep 10, 2023
Hello Rochdi, Please let us know how we can improve as we apricate every bit of feed back we receive

2/10 Terrible

PETER

Stayed 1 night in Aug 2023
Response from Mary Barrett on Aug 19, 2023
How could we improve?Please get in touch with us as we would love to hear your suggestionsWe are awaiting confirmation date for our refurb

8/10 Good

Susan

Stayed 1 night in Aug 2023
Response from Mary Barrett on Aug 19, 2023
Thank you for a great review

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
One night at a good price. Room facilities good decoration of the hotel looking tired and in need of some TLC
Stayed 1 night in Aug 2023
Response from Mary Barrett on Aug 14, 2023
Thank you for the review we are currently awaiting dates for confirmation on our refurb

8/10 Good

Stewart

There was a couple of irritating matters but by speaking personally to the manager these were quickly resolved. Far better to speak to management than just moan on these sites My whole stay was very enjoyable with friendly and helpful staff.
Stayed 4 nights in Jul 2023
Response from Mary Barrett on Aug 3, 2023
Thank you for the review, And yes please always speak to one of the team as we will always try and help and making sure you have a wonderful stay.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mary Barrett on Jul 31, 2023
Thank you Frank for the review

6/10 Okay

Mark

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is in need of refurbishment.,the overall building especially upstairs in the accommadation is of a poor quality and shabby. Some of staff do not respond when you enter the breakfast area there were four member sitting at a table and it waxs some time before one of them acknowledge us,this is not the experience we 2wish to have. I would rather pay a higher rate a d have better accomadation.
Stayed 1 night in Jul 2023
Response from Mary Barrett on Jul 24, 2023
Thank you for the review we are currently awaiting dates for our refurb.We are sorry to hear you did not have a very good experience for breakfast and that this is not our normal standard and will look into this.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated
Very dated rooms, couldn’t find a wall with out a mark, stain or some sort of damage. Service slow with staff overworked. One socket in the room with very low voltage, struggled to charge my laptop to 50% over 8 hours.
Stayed 2 nights in Jul 2023
Response from Mary Barrett on Jul 21, 2023
Sorry you did not have a good experience please feel free to email us so we can discuses this further if you like?We are currently awaiting dates for our refurb and hopefully all your issues will be fixed during this time, and we Hope you will return once the refurb has happened

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Not a bad venue. Bit tired, but nothing major. Think it needs to be advertised that certain rooms are noisy due to traffic outside. The windows need upgrading
Stayed 1 night in Jul 2023
Response from Mary Barrett on Jul 20, 2023
Thank you for the review, We are due a refurb and are awaiting dates to be confirmed

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
It met my needs for a one-night stay in the area. A comfortable room and good breakfast choice.
Stayed 1 night in Jun 2023
Response from Mary Barrett on Jul 20, 2023
Thank you for the review

4/10 Poor

Jay

Stayed 2 nights in Jun 2023
Response from Mary Barrett on Jul 20, 2023
We appreciate all reviews and appreciate if you could help us by giving feed back on what we can improve on.

6/10 Okay

Anthony

Business traveller
Seen better days
One night stopover, with local visit nearby next day. Tired old place, seen better days, creaking all over the shop. Staff seemed thin in the ground. Service not the best but food was decent enough and reasonably priced.
Stayed 1 night in Jun 2023
Response from Mary Barrett on Jul 20, 2023
Thank you for the review, we are currently waiting for confirmation on our refurb dates

6/10 Okay

Edmund

Stayed 1 night in Jun 2023
Response from Mary Barrett on Jul 20, 2023
Thank you for the review

8/10 Good

Martin

Stayed 1 night in Jun 2023
Response from Mary Barrett on Jul 20, 2023
Thank you for the review

10/10 Excellent

Jon

Stayed 1 night in Jun 2023
Response from Mary Barrett on Jul 20, 2023
Thank you for the 5 star review

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Polite staff, sadly letting rooms need updating
Hotel rooms are very tired badly bk need renovation. We booked a superior room which was in need of refurbishment- dated bathroom and room needed decorating. Tea and coffee hadn’t been refilled just poor attention to detail. On the positive side carpark spaces were plentiful and breakfast was good. Staff were friendly and polite. Stayed as we were attending a wedding reception across the road and it was convenient but would not stay again unless the rooms were updated. The pub and restaurant were tastefully renovated but sadly not the letting rooms.
Stayed 2 nights in May 2023
Response from Mary Barrett on Jul 20, 2023
Hello, sorry to hear you didn't enjoy your stay, we are currently waiting for confirmation on our refurb dates, for hotel and restraint. we would love for you to come back and give us another go

8/10 Good

david

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Lynne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very worn out. Staff very disinterested
Stayed 1 night in Apr 2023

6/10 Okay

christian, long eaton

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed here on business recently as everywhere close by was booked. It's a bed with a bathroom. That's about it really.
Stayed 1 night in Mar 2023

2/10 Terrible

craig

Stayed 1 night in Mar 2023

10/10 Excellent

Alistair

Stayed 1 night in Mar 2023

8/10 Good

jonathan c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Lovely hotel excellent service and food room was a little cold unfortunately but rest of hotel lovely warm and cosey all in all lovely stay just a little let down by the temperature in the room
Stayed 3 nights in Feb 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

IAN

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is tired and in need of refurbishment
The hotel is looking very tired and in desperate need of refurbishment. I was initially given a room in an outbuilding on the car park - which I duly refused to take as I felt security and the standard of the room was not fit for purpose. The shower required a flight of steps to reach it and the room was not very clean or well presented . I was subsequently given a room at the front of the hotel with a four poster bed. Though this room was much better it still was not of a good enough standard. The staff were very helpful and it’s obviously not their fault but I would not stay at this hotel again.
Stayed 1 night in Feb 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for money
great value for money Nice staff Lots of choice for breakfast Lovely Full English! I was in the cheapest rooms - they are a little tired, but very clean and everything works
Stayed 2 nights in Feb 2023

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, property conditions & facilities
AVOID
This Hotel is in serious need of refurbishment and an update. The entrace door looked like it was about to fall off. The windows were rotten and mouldy, the ceiling had mould on it and the bathroom was a disgrace. Sink was cracked etc. I stay away for business on a regular basis and often in Greene King Pubs, but this one is the worst....I wont stay again.
Stayed 1 night in Feb 2023

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite miss
From the moment we arrived walking through the maze of the pub to find the front desk unmanned, we knew this place was not specialising as a hotel. The directions to the room could have been done with a guide in the darkness. The room was really underwhelming. A TV so high up at an angle that you have to lay on the uncomfortable beds. No heating, just a small portable fan heater. The lack of plug sockets that means you choose between warmth, boiling the kettle or charging/using your items. The bathroom just reeked of unclean. My wife is post transplant and staying here would have put her health at risk. So our stay of 30 minutes was mostly spent booking another hotel. Never have I ever not stayed somewhere I have paid and booked, dropped the keys straight back off and told the manager we were not staying because of the conditions. Didn't bat an eyelid, no apologies, nothing. Not even shock, like it was expected. Pub looked nice, definitely all the eggs lay in that basket.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kim

Stayed 2 nights in Jan 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a good location
Spent a couple of nights at this very impressive hotel. The staff were very friendly and helpful. The room was a double on the top floor with an en-suite. Very clean and peaceful. I would imagine the building was quite old as the floors were a bit uneven, no doubt due to some old and uneven timbers. There was a large area for parking and quite a nice small lake outside. The only issue although no fault of the hotel is the access to & from the hotel from what is a very busy A449 Stourbridge Road. Location is very good; not too far from Wolverhampton & Dudley.
Stayed 2 nights in Aug 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel room was basic but clean and comfortable . It was warm too. The breakfast was superb. The staff were brilliant and could not do enough to Be helpful. I will stay there again
Stayed 2 nights in Dec 2022

2/10 Terrible

Eleanor

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Front of house is ok but my room in the annexe was grotty: not heated when I arrived in the afternoon with freezing temperatures outside, all radiators were off, the towel rail electrics looked unsafe and didn’t work, the walls in the hall were crumbling and window frames had rotted, so the bathroom window couldn’t close. Terrible.
Stayed 2 nights in Dec 2022

10/10 Excellent

Matthew

Stayed 1 night in Dec 2022

10/10 Excellent

collis

Stayed 1 night in Nov 2022