We were at the Alex for nearly two weeks. Staff were friendly and professional, but made no effort to problem-solve and help guests resolve issues--guests are generally on their own. For example, The Alex listing on Expedia says parking is available, and when we asked about parking at check-in, and were told parking was available for guest through a 3rd party garage. We were NOT told that parking was based on limited availability and not guaranteed. So, after we picked up our rental car three days into our trip and needed the parking, we were told it was full and not available. Staff made absolutely no effort to help us find other parking; we were told to use google. We spent 2 hours of our vacation looking for overnight parking.
There is no assistance available to help with luggage; even after we asked for help we were not even offered a luggage cart. Guests are on their own to move their luggage from the curb/parking space on the street in front of the hotel to the room, which is typical of lower level hotels, but not of hotels in the category of the Alex.
The daily room refresh was poor. Each day, housekeeping staff failed to fully refresh the room; several days no coffee was refreshed; the milk was not replaced; glasses and cups were left unchanged, etc.
Amenities listed by the hotel on Expedia are false/deceptive. Example: "laundry" is listed as an amenity, but it does not exist at the Alex; they only provide dry cleaning service. (ran out of space)
