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Social Hotel – Avis

4 out of 5
Social Hotel
Barsha Heights, Dubai

Avis

7,2

Bien

Note de 10 – Excellent, d’après 25 avis sur 82." "
Note de 8 – Bien, d’après 26 avis sur 82." "
Note de 6 – Acceptable, d’après 9 avis sur 82." "
Note de 4 – Médiocre, d’après 12 avis sur 82." "
Note de 2 – Terrible, d’après 10 avis sur 82." "

7,8/10

Propreté

7,4/10

Service et personnel

6,4/10

Commodités

7,2/10

État et installations de l’hébergement

5,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

Umut

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Trop bruyant impossible a dormir il y a un club dans lhotel
Séjour de 2 nuits en octobre 2021
Imran a répondu le 14 oct. 2021
Dear Mr. Umut, Please accept our sincerest apology for inconvenience you may face during your stay. We are trying to make our guest stay comfortable, hope this is not your last impression, we will make sure your next stay will be more comfortable.

4/10 – Médiocre

attia

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 12 nuits en décembre 2020
Imran a répondu le 12 janv. 2021
Dear Sir / Madam, Thank you for staying with Byblos Hotel and sharing your review, it's unfortunate to hear that we did not meet your expectation, you have given lower rating. We hope that we will have the chance to hear more about your experience to address the matter. We do hope that you will consider us again on your future accommodation needs.

8/10 – Bien

Samir

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en décembre 2020
Imran a répondu le 12 janv. 2021
Dear Sir / Madam, Thank you for positive review and staying with Byblos Hotel. Looking forward to well come you back.

10/10 – Excellent

Luiz Antonio

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excelente localização
Excelente custo beneficio , principalmente pela localização próximo á transportes , restaurantes e etc,
Séjour de 4 nuits en mars 2023

4/10 – Médiocre

Thamim

Points faibles : Propreté, état et installations de l’hébergement
Hotel boasts of great facilities and views however it is very run down and in need of renovations. The pictures of the hotel need to be updated to current conditions. The pool and spar were in unacceptable conditions. I did not have a good experience at this hotel.
Séjour de 3 nuits en mars 2023

4/10 – Médiocre

Bahram

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2022
Management a répondu le 15 nov. 2022
Dear Mr. Bahram,Thank your for your kind review and stayed with Byblos Hotel.Looking forward to welcome you in future to make your stay comfortable.

4/10 – Médiocre

Didier

Points faibles : Service et personnel
Room was not as requested. Smelly and having several defects. Requested maintenance service daily!
Séjour de 2 nuits en juillet 2022
Management a répondu le 24 juill. 2022
Dear Mr. Didier, Thank you for your stay and kind review. Please accept our sincerest apology for inconvenience you may face during your stay. Our motto to make guest stay comfortable. You may speak to duty manager during your stay to avoid above situation. We will work on your review to make your stay comfortable on upcoming arrival. Looking forward to welcome you.

8/10 – Bien

Anjana

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Near metro,
Séjour de 2 nuits en mai 2022
Management a répondu le 14 juin 2022
Dear Ms. Anjana, Thank you for staying with Byblos Hotel and your positive feed back for your recent stay. Hope you have enjoyed your stay with Byblos Hotel. Looking forward to welcome you back.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best in town
Séjour de 3 nuits en mars 2022
Imran a répondu le 4 avr. 2022
Dear Sir / Madam, Thank you for staying with Byblos Hotel and your positive preview. We are glad to hear that we met your expectation and made your stay comfortable. Looking forward to welcome you back.

2/10 – Terrible

Gary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The music pumping from the night club on the 15th floor every night is deafening and ruined my sleep on mosts nights. Even after moving rooms I lost sleep.
Séjour de 4 nuits en janvier 2022
Management a répondu le 1 févr. 2022
Dear Mr. Gary, Our goal is to make every guest a happy guest when they stay with us. We apologize for the inconvenience you encountered during your stay with us. kindly know that your comments will be communicated with the team and we will strive to improve our services. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you a more complete experience.

10/10 – Excellent

Juhana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Over all good experience. Nice location absolutely friendly and serving attitude staff. Nice English Pub downstairs. Worth the money.
Séjour de 1 nuit en janvier 2022
Management a répondu le 23 janv. 2022
Dear Ms. Juhana, We appreciate the time you took to write a positive and kind review. We are glad you have enjoyed your stay with us and that you found our staff friendly and helpful. We look forward seeing you soon again. Have a great day!

2/10 – Terrible

Lilljan

Voyage en groupe
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 10 nuits en décembre 2021
Management a répondu le 12 janv. 2022
Dear Ms. Lilljan, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are sorry to hear that we have not met your expectations and we apologize for the inconvenience you encountered in your stay with us. Kindly know that your comments will be communicated with the team and we will strive to improve our services. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you a more complete experience.

4/10 – Médiocre

Norma

Points faibles : Commodités, état et installations de l’hébergement
Average, not too clean.
Séjour de 10 nuits en décembre 2021
Management a répondu le 12 janv. 2022
Dear Ms. Norma, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are sorry to hear that we have not met your expectations and we apologize for the inconvenience you encountered in your stay with us. Kindly know that your comments will be communicated with the team and we will strive to improve our services. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you a more complete experience.

4/10 – Médiocre

Natu

Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 5 nuits en décembre 2021

2/10 – Terrible

Paul

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not impressed
Terrible hotel, service was extremely poor, partying all through the night and the hotel not prepared to do anything about it. No hot water for shower or bath. Room hardly cleaned, old and tired hotel. Not worth the money
Séjour de 5 nuits en octobre 2021
Imran a répondu le 9 nov. 2021
Dear Mr. Paul, Please accept our sincerest apology that we could not meet your expectation. We do care our guest comments and trying to provide more comfort during their stay. Hope this will not be your last impression.

2/10 – Terrible

Ron

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Have been staying at this property for many years but this time was extremely disappointing. For starters the room had cockroaches, the housekeeping told me that their was a towel shortage and they can’t give more than one towel per room, the manager was extremely rude. I had to check out before my departure date due to an emergency and they refused to refund me the balance even though Expedia had spoken to them on phone and approved. Highly disappointed and will never ever stay with them.
Séjour de 5 nuits en octobre 2021
Imran a répondu le 14 oct. 2021
Dear Sir / Madam, Please accept our sincerest apology for inconvenience you faced during your stay. We are trying to make our guest stay comfortable, your above point will bring to management attention and will be actioned accordingly, with regards to refund, there is a policy you have booked from Expedia, if booking is refundable, hotel will refund to you. However on your next visit we will do something from our end. Hope this will not be your last impression.

8/10 – Bien

Nigel

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2021
Imran a répondu le 16 sept. 2021
Dear Mr. Nigel, Thank you for kind and positive feed back. Your feed back allow us to improve our services to make your more comfortable. Looking forward to welcome you.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good service
Séjour de 18 nuits en juillet 2021
Imran a répondu le 5 août 2021
Dear Valued Guest, Thank you for your positive feed back and staying with Byblos Hotel. Your feed back is important to us to make your stay more enjoyable. Looking forward to welcome you in future.

6/10 – Acceptable

Mohammed

Séjour de 5 nuits en juin 2021
Imran a répondu le 1 juill. 2021
Dear Mr. Mohammed, Thank you for staying with Byblos hotel and your feed back. Your feed back is important for us and it help us to improve our services. You can let us know where did not meet your expectation, so we can serve you in better way on your next visit. Looking forward to welcome you.

10/10 – Excellent

Voyageur vérifié

Séjour de 6 nuits en mai 2021
Imran a répondu le 1 juill. 2021
Dear Respected Guest, Thank you for choosing Byblos Hotel for stay and positive review. We will make sure your future stay will be more comfortable. Looking forward to welcome you.

4/10 – Médiocre

Christian

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Not really acceptable
No towels avalable for rooms , room was not cleaned properly as there were used tissue by cabinets , drains blocked and bathroom flooded when showering. Will go elsewhere in future
Séjour de 1 nuit en avril 2021
Management a répondu le 13 avr. 2021
Dear Mr. Christian, Please accept our sincerest apology for inconvenience you faced during your stay. If you can provide your reservation detail, so we can look in to it, so it will not happen in future. We love to make your stay comfortable. Hoping your consideration this time.

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel easy to find good location and staff good take care clean room
Séjour de 1 nuit en mars 2021
Management a répondu le 15 mars 2021
Dear Sir / Madam, Thank you for choosing Byblos Hotel for your stay and sharing your positive review. Looking forward to welcome you back.

4/10 – Médiocre

alaa

Voyage d’affaires
Points faibles : Propreté
Séjour de 7 nuits en mars 2021
Management a répondu le 15 mars 2021
Dear Mr. Alaa, Please accept our sincerest apology to hear that we did not meet your exception, if you can share your review by emailing us or by call, so we can make improvement on those areas and can make your stay more comfortable on your next visit.

10/10 – Excellent

Voyageur vérifié

Séjour de 2 nuits en mars 2021
Imran a répondu le 25 mars 2021
Dear Sir / Madam, Thank you for your positive review and staying with Byblos Hotel. Looking forward to welcome you in future to make your stay more comfortable and enjoyable.

6/10 – Acceptable

Raheel

Points faibles : Service et personnel
Séjour de 10 nuits en janvier 2021
Imran a répondu le 15 janv. 2021
Dear Mr. Raheel, Thank you for your review and staying with Byblos Hotel. Looking forward to welcome you in future to make your stay more comfortable.

8/10 – Bien

tamar

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
best hotel
my stay was very good clean and comfortable room.the location is perfect.
Séjour de 4 nuits en novembre 2020
Imran a répondu le 30 nov. 2020
Dear Mr. Tamar, Thank you for choosing Byblos Hotel and a positive review for your stay. We love to make your stay comfortable and more enjoyable. Looking forward to welcome you back.

8/10 – Bien

Wendy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent stay for a great value price.
Séjour de 5 nuits en novembre 2020
Imran a répondu le 19 nov. 2020
Dear Ms. Wendy, Thank you for staying in Byblos Hotel and your positive feed back. Looking forward to welcome you back to make your future stay more comfortable and enjoyable.

8/10 – Bien

MerihERTEN, Istanbul

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel location is great for reaching to city's touristic activities easily.
Séjour de 5 nuits en août 2020
Imran a répondu le 3 sept. 2020
Dear Mr. Merih, Thank you for staying with Byblos Hotel and your positive feed. Looking forward to welcome you in future, so we can make your stay more comfortable and enjoyable.

8/10 – Bien

MerihERTEN, Istanbul

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is a good choice both for vacation and business travels. It is located in advantageous place where you may enjoy dining and shopping options around.
Séjour de 7 nuits en juillet 2020
Imran a répondu le 10 août 2020
Dear Mr. Merih, Thank you for your kind feed back and staying with Byblos Hotel. Looking forward to make your stay more comfortable and enjoyable.

8/10 – Bien

Waell

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2020
Imran a répondu le 30 juill. 2020
Dear Mr. Waell, Thank you so much for positive review and staying with Byblos Hotel. Looking forward to welcome back, to make your stay more comfortable and enjoyable.

8/10 – Bien

MerihERTEN, Istanbul

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel located in a nice place where you may easily find dining and shopping options. Hotel staff is friendly and helpful.
Séjour de 7 nuits en juillet 2020
Imran a répondu le 30 juill. 2020
Dear Mr. Merih, Thank you so much for positive review and staying with Byblos Hotel. Looking forward to welcome back, to make your stay more comfortable and enjoyable.

8/10 – Bien

MerihERTEN, Istanbul

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
That's a nice hotel with reasonable pricing and located at a good place where it's easy to find dining options
Séjour de 7 nuits en juillet 2020
Imran a répondu le 22 juill. 2020
Dear Mr. Merih, Thank you for staying with Byblos Hotel and your positive feed back. Looking forward to welcome you back.

10/10 – Excellent

Rachel

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice stay
Good
Séjour de 1 nuit en mars 2020
Imran a répondu le 22 juill. 2020
Dear Ms. Rachel, Thank you for staying with Byblos Hotel and your positive feed back. Looking forward to welcome you back.

2/10 – Terrible

Adryell

Voyage d’affaires
Points forts : Confort de la chambre
Points faibles : Service et personnel, état et installations de l’hébergement
Worst experience in Dubai
I booked for 5 days but I stayed only 2 nights. The hotel were with a lot of issues... A/C doesn't working, the hot water worked only 3hs on second day... I changed room 2 times looking for something better but, doesn't happen. I paid exta fees for breakfast. First day when breakfast came, I never even saw so worst food. I left of hotel and they doesn't gave me back any amount or didn't any excuses or sorry about...
2nd room 4am when the room were so hot a d impossible to sleep
Séjour de 5 nuits en juin 2020
Imran a répondu le 15 juin 2020
Dear Mr. Adryell, Greeting From Byblos Hotel! Please accept our sincerest apology inconvenience you faced. As you came back today to hotel and discussed with you that booking was non refundable, hence we are unable to refund. However we are please to accommodate you in higher category of room with discounted rate that your previous paid amount will be adjust in this booking. As discussed with you at reception your satisfaction and happiness is our moto, so you can come back to hotel. Looking forward to check in you today.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Was OK
Can’t put my finger on it but won’t be staying again. The place was clean and tidy, a little dated but comfy bed. Booked this by mistake rather the Elite one next to Mall of the Emirates. Outside the streets are littered with hundreds, if not thousands of business cards for 18+ services. App won’t let me upload a photo.
Séjour de 2 nuits en février 2020
Imran a répondu le 19 févr. 2020
Dear Guest, Thank you for staying with Byblos Hotel, however street card have no relation with hotel. If you have any comments about hotel, please share with us. Thank you.

8/10 – Bien

Voyageur vérifié

Séjour de 2 nuits en janvier 2020
Imran a répondu le 3 févr. 2020
Dear Sir / Madam, Thank you for staying with Byblos Hotel and your positive feed back. Looking forward to welcome you again.

8/10 – Bien

Willy løining

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 20 nuits en décembre 2019
Imran a répondu le 23 janv. 2020
Dear Mr. Willy, Thank you for staying with Byblos Hotel and positive feed back. Looking forward to welcome you back.

10/10 – Excellent

Hesham

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2019
Imran a répondu le 16 déc. 2019
Dear Mr. Hesham, Thank you for staying in Byblos Hotel and positive feed back. We love to welcome you in future to make your stay more enjoyable.

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2019
Imran a répondu le 16 déc. 2019
Dear Sir / Madam, Thank you for staying in Byblos Hotel and your positive feed back. We love to welcome you in future to make your stay more comfortable and enjoyable.

10/10 – Excellent

Faisal

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en novembre 2019
Imran a répondu le 23 nov. 2019
Dear Mr. Faisal, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and positive feed back. We would love to make your stay more comfortable and enjoyable on your next visit. Looking forward to welcome you back in future.

10/10 – Excellent

Ahmed

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en novembre 2019
Imran a répondu le 27 nov. 2019
Dear Mr. Ahmed, Greeting Of The Day!!! Thank you for staying with Byblos Hotel & your positive feed. Looking forward to welcome you in future to make your stay more comfortable & enjoyable.

8/10 – Bien

Benjamin

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2019
Imran a répondu le 23 nov. 2019
Dear Mr. Benjamin, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and positive feed back. We would love to make your stay more comfortable and enjoyable on your next visit. Looking forward to welcome you back in future.

10/10 – Excellent

mohamed

Séjour de 10 nuits en octobre 2019

6/10 – Acceptable

Jainaba

Voyage d’affaires
Points faibles : Service et personnel
Séjour de 5 nuits en octobre 2019
Imran a répondu le 4 nov. 2019
Dear Jainaba, Thank you so much for staying with Byblos Hotel and your kind feed back. Looking forward to welcome you back.

10/10 – Excellent

Houria

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fin hotel og venlige personnel.☺
Fantastisk oplevelse. Tilfredsstillende, der var kun internet forbindelse lidt svage.💕☺
Séjour de 4 nuits en octobre 2019
Imran a répondu le 4 nov. 2019
Dear Ms. Houria, Thank you so much for staying with Byblos Hotel and your positive feed back. Looking forward to welcome you back.

4/10 – Médiocre

patrick

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Shower didnt work properly for 2 days and had no hot water at all another day.
Séjour de 7 nuits en octobre 2019
Imran a répondu le 4 nov. 2019
Dear Mr. Patrcik, Thank you so much for staying with Byblos Hotel and please accept our sincerest apology for inconvenience you faced for two days. We would love to upgrade your room on next visit and will make your stay more comfortable. Looking forward to welcome you back.

10/10 – Excellent

Soungho

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2019
Imran a répondu le 4 nov. 2019
Dear Mr. Soung, Thank you so much for staying with Byblos Hotel and your positive feed back. Looking forward to welcome you back.

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Horrible service and very impolite staff. I waited for my room 2 hours for a check-in at 10pm.
Séjour de 2 nuits en octobre 2019
Imran a répondu le 11 oct. 2019
Dear Sir / Madam, Please accept our sincerest apology for inconvenience you faced upon check in. Sorry to hear that you have waited for 2 Hours for check in. Hotel check in time is 14:00 Hrs on the day of arrival, if you can provide your booking detail so we can check further and do improvement area need to be and make your upcoming stay comfortable.

6/10 – Acceptable

Maureen, Abu Dhabi

Points faibles : Service et personnel, commodités
Good price and spacious room. Very lengthy and unfriendly check in.
Séjour de 1 nuit en octobre 2019
Imran a répondu le 6 oct. 2019
Dear Sir / Madam, Thank you for staying with Byblos hotel and your kind feed back. We are sorry to hear that check in was not friendly and it's took time. If you can share your room number, so we can find out detail and improve our service for future. Waiting for your swift reply

6/10 – Acceptable

Vanessa

Séjour de 6 nuits en août 2019