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Reviews of One&Only One Za'abeel

5 out of 5
One&Only One Za'abeel
Za'abeel Street, Za'abeel 1, Dubai, Downtown Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 6 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

8.4/10

Cleanliness

6.0/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Qiqian

Travelled with family
Staff are very friendly. My child likes staying this hotel and hoped to be back soon.
Stayed 2 nights in Apr 2024
Response from Cristian Fumado on Apr 24, 2024
Dear guest, Thank you for your kind words! We're thrilled to hear that both you and your child enjoyed your stay with us. Creating a welcoming and comfortable environment for families is a top priority, and it warms our hearts to know that your child had such a positive experience. We'll be eagerly awaiting your return and look forward to hosting you both again soon!Sincerely, Cristian Fumado

10/10 Excellent

Mohamed, Jeddah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly urban resort ! This pool level is exceptional
Stayed 3 nights in Apr 2024
Response from Cristian Fumado on Apr 24, 2024
Dear guest, We're delighted to hear that you enjoyed our urban resort ambiance. Our garden pool level is indeed a highlight, offering a serene oasis in the heart of the city. Thank you for your kind words, and we hope to welcome you back soon for another exceptional experience!Sincerely, Cristian Fumado

2/10 Terrible

LISETTE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jan Tibaldi on Mar 5, 2024
Dear guest, Thank you for experiencing our very first Urban Resort and we appreciate you taking the time to share your valuable feedback. On behalf of our dedicated team, we look forward to welcoming you back to One&Only One Za'abeel. Warm regards, One&Only One Za'abeel

8/10 Good

Adnan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from One&Only One Za'abeel on Feb 21, 2024
Dear Mr. Alkhalaf,Thank you so much for experiencing our very first Urban Resort and for taking the time to share your valuable feedback.Our team is committed to constant improvement, and your valuable feedback is helping us get there. On behalf of our dedicated team, it was a pleasure having you with us and we hope to welcome you back again soon!Warm Regards,One&Only One Za'abeel

8/10 Good

Adnan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s excellent designed hotel and property’s. The staffs and management seemed overstaffed, undertrained, very slow services in all type of services ( checking in and anything with front desk, guest service, housekeeping, valet parking, elevators, ..etc) even though they were polite, friendly, smiling and trying to help. It’s overpriced to the current services level. Restaurants, pool, gym, and lounges were good. It is the first month for this hotel and hope to see changes and improvements in the future.
Stayed 1 night in Jan 2024
Response from Charity on Jan 31, 2024
We thank you for your feedback, we are very appreciative with guest comments asthey are essential for further improving our offerings in the hotel, both service and products alike. Should you require further assistance, please do not hesitate to contact us.

10/10 Excellent

darryl

Stayed 3 nights in Jan 2024
Response from One&Only One Za'abeel on Feb 21, 2024
Dear Mr. Randall,Thank you so much for experiencing our very first Urban Resort and for taking the time to share your valuable feedback.Our team is committed to constant improvement, and your valuable feedback is helping us get there. On behalf of our dedicated team, it was a pleasure having you with us and we hope to welcome you back again soon!Warm Regards,One&Only One Za'abeel