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Reviews of Landmark Hotel Riqqa

4 out of 5
Landmark Hotel Riqqa
Al-Jazeera Street 28763, Dubai

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 231 reviews" "
Rating 8 - Good. 89 out of 231 reviews" "
Rating 6 - Okay. 58 out of 231 reviews" "
Rating 4 - Poor. 26 out of 231 reviews" "
Rating 2 - Terrible. 16 out of 231 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ibrahim

Travelled with family, Business traveller
It was good but bit expensive
Stayed 2 nights in Mar 2024

4/10 Poor

Daniel

Stayed 3 nights in Dec 2023

6/10 Okay

Maha

Stayed 3 nights in Dec 2023

6/10 Okay

Amer

Average
Stayed 7 nights in Nov 2023

6/10 Okay

Zia

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Mohamed Hadjiar

Must repair bathroom’s exhaust fan system
Hotel is good. WiFi network v good
Stayed 4 nights in Mar 2023
Response from Nasiha on Jul 8, 2023
Dear Guest, Thank you for your valuable feedback, We are delighted to know that you were satisfied with the overall service provided, Same time we have taken a note of your comments and would like to assure you that the same has been addressed to the concerned department for the betterment. Once again thank you very much for your comments and we look forward to welcoming you back in Landmark Hotel Riqqa to feel the true sense of Hospitality. Thank You

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and friendly staff
The hotel location great and good service , size of room good and special thanks to the employee work in pool and sauna he is so friendly .
Stayed 13 nights in Feb 2023
Response from Nasiha on Jul 8, 2023
Dear Guest, Thank you for your valuable feedback, We are delighted to know that you were satisfied with the overall service provided, Once again thank you very much for your comments and we look forward to welcoming you back in Landmark Hotel Riqqa to feel the true sense of Hospitality. Thank You

4/10 Poor

Juan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just OK for a a bed for the night…
Friendly & efficient welcome. Allowed to access room well ahead of official check in time. Initial room smelt of smoke and we were given an alternative. Overall look & feel of the place is dated - and in part, less than clean. Investment needed !
Stayed 1 night in Nov 2022
Response from Nasiha on Jul 8, 2023
Dear Guest, Thank you for your valuable feedback, we are delighted to know that you was satisfied with the hotel, Same time we have taken a note of your comments and would like to assure you that the same has been addressed to the concerned department for the betterment. Once again thank you very much for your comments and we look forward to welcoming you back in Landmark Hotel Riqqa to feel the true sense of Hospitality. Thank you

10/10 Excellent

marwan

Stayed 15 nights in Aug 2022

6/10 Okay

Abdirahman, London

Travelled with family
Very basic mattresses
Stayed 2 nights in May 2022
Response from Nasiha on Jul 8, 2023
Dear Guest, Please accept our apologies for any difficulties you encountered during your stay. Still, we thank you for sharing your comment, however when gone through the complaint list, we haven't got any complaint from your end on this above mentioned comment, We are looking into this issue and hope to resolve it promptly and accurately. Thank You

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Stayed 1 night in Jan 2022
Response from nasiha on Jul 8, 2023
Dear Guest, Please accept our apologies for any difficulties you encountered during your stay. Still, we thank you for sharing your comment, however when gone through the complaint list, we haven't got any complaint from your end on this above mentioned comment, We are looking into this issue and hope to resolve it promptly and accurately.Thank You

2/10 Terrible

Vivek

Stayed 3 nights in Dec 2021

6/10 Okay

Hamam

Stayed 1 night in Dec 2021

4/10 Poor

Abiel

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2021

4/10 Poor

Iane, Dubai

Travelled with partner
Disliked: Amenities, property conditions & facilities
Wifi connection sometimes go slow, there were no coffee or tea available. We requested slippers but need to follow-up thrice before we received. The smell of the corridor is awful
Stayed 2 nights in Aug 2020
Response from Nasiha on Jul 8, 2023
Dear Guest, Please accept our apologies for any difficulties you encountered during your stay. Still, we thank you for sharing your comment, however when gone through the complaint list, we haven't got any complaint from your end on this above mentioned comment, We are looking into this issue and hope to resolve it promptly and accurately. Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was pretty nice small but it's
Stayed 2 nights in Nov 2019
Response from Mohammed Imran on Jan 15, 2020
Dear Guest, Thank you for letting us know the wonderful experience you had at Landmark Hotel Riqqa. We are very glad to hear from you that we did not disappoint your decision of staying with us.

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019
Response from Mohammed Imran on Nov 1, 2019
Dear Guest, Thank you for your valuable feedback, we are glad to know that you had a pleasant stay at Landmark Hotel Riqqa and enjoyed the hotel service and facilities. Looking forward to welcoming you back to our Hotel, we assure you our best services as always.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Average
Staffs there are amazing. Had to request for toilet paper and hand towels a number of times
Stayed 9 nights in Oct 2019
Response from Mohammed Imran on Oct 23, 2019
Dear Valued Guest, Thank you for taking the time to write your review of our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept our sincere apology for the inconvenience.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not wat was advertised at all!!! False Mkt, checked out!!!!
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
The breakfast was terrible everything was cold and not much choice. The sheets were not changed every day.
Stayed 5 nights in May 2019

10/10 Excellent

Zeenat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All the staffs were very friendly especially Dil Murod was very kind and helpful to us.
Stayed 4 nights in Mar 2019
Response from Mohammed Imran on May 13, 2019
Dear Valued Guest, Greetings!! Thank you for taking the time to write your review of our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad you found the level of hospitality at par with your expectations. We look forward to welcoming you back to our property. Best Regards, Landmark Riqqa Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel where staff cant do enough for you and has an excellent location, from where you can travel too anywhere in Dubai with ease using the Metro. Breakfast has a great variety too and always something different to try! Would definitely stay again.
Stayed 4 nights in Mar 2019

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Very bad experience when I order any thing they just ignore and when I did check out they charge rubbish amount of money for mini bar.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 9 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
very good hotel,liked the play arena for kids .I had a nice time with my children
Stayed 7 nights in Dec 2018

6/10 Okay

Issa, UK

Liked: Cleanliness, amenities
Good location near metro stations. The hotel is clean.
Stayed 1 night in Dec 2018

10/10 Excellent

Paulos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2018
Response from Imran on Dec 4, 2018
Dear Guest, Thank you for your valuable feedback, we are glad to know that you had a pleasant stay at Landmark Hotel Riqqa.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location but badly furnished rooms
The location is excellent, near to 2 malls, shopping, and restaurants. Staff is friendly and welcoming with Arabic coffee and dates. Rooms (207, 213, 119,121) are badly furnished broken hand of a cabinet, a broken door of a cabinet. Toilet: the shower is not working because of broken key and the wall supporting hand is broken. I have photos for all that points. I left a letter to the manager with 10 worst points in the rooms I used which need to be maintained.
Stayed 1 night in Oct 2018
Response from Mohammed Imran on Nov 2, 2018
Dear Guest First of all we would like to apologize for the inconvenienced; we are extremely disappointed to go through your mail. We apologize for the same and do understand that just an apology is not good enough. We have seriously gone through the feedback and would like to assure you that the same has been shared and addressed to all concerned for further improvement and to avoid such issues in future. We hope you will give us one more chance and book Landmark Hotel Riqqa on your next visit and we assure you that you will see the improvements. We look forward to welcoming you once again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good. It’s near to metro and other shopping mall
Stayed 1 night in Oct 2018
Response from Mohammed Imran on Oct 31, 2018
Dear Guest, Thank you for your valuable feedback, we are glad to know that you had a pleasant stay at Landmark Hotel Riqqa and enjoyed the hotel service and facilities. Looking forward to welcoming you back to our Hotel, we assure you our best services as always

10/10 Excellent

ed, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay though short was excellent. Only the bath tub has some black spots which cant be removed.
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was what we needed, nice and quiet place to stay.
Stayed 1 night in Jul 2018
Response from Imran on Aug 5, 2018
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear your comment. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely the staff were very helpful the only thing would be to have more variety for breakfast
Stayed 3 nights in May 2018

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Arshad

Liked: Cleanliness, staff & service, room comfort
Short stay.
All the staff were good , but, Hazel on reception was great, checked us into a good room for early check in. Downside, Even though we asked for non smoking, we could smell smoke through the vents and the adjoining room. Noisy street and person in adjoining balcony decided to smash bottles for a laugh. Don’t think I’d stay here again.

8/10 Good

Mo, London UK

Liked: Cleanliness, staff & service
Perfect location
This hotel is located near shopping mall it us close to all branded restraunt its close to the metro. The location of this hotel is brilliant
Stayed 10 nights in Feb 2018

6/10 Okay

Verified traveller

Beware of extras when booking for a family
The hotel is nicely located and in a good condition. Staff are friendly. However we had booked for a family of 4 from Expedia. Upon reaching we were asked to accommodate the entire family on a king size bed. How on earth is that supposed to happen when I clearly mentioned 4 people at the time of booking ? I had no other option but to pay extra per night for an extra pop up bed. The hotel management blamed Expedia for the gaffe. Why should I be even offered that room when I clearly mentioned my family size ? With the overall amount paid I could have easily booked better hotels accross the main road.
Stayed 4 nights in Feb 2018

4/10 Poor

Esther

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality standards
I was not impress with the state of the hotel. There were expose cables and some of the lights were not working
Stayed 2 nights in Nov 2017

10/10 Excellent

ismail , Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seems recently built. Nice
I have no complains. All was clean. Comfortable. Staff were friendly and helpful. It was just one block from a Mall, and a shopping street. 2 blocks away from itihad Metro station and bus lines.
Stayed 6 nights in Oct 2017

8/10 Good

Franky, San Diego, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Landmark hotel
It's located about 10 minutes from Rigga metro station. The location is not very good but seems safe. The rooms are large and clean. The staffs are doing their job but they are not very friendly.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Had a situation with my guest being allowed in, however they resolved the problem which I was pleased.

4/10 Poor

Bonna, England

Disliked: Cleanliness, property conditions & facilities, room comfort
don't expect anything
some of the staff are really unhelpful, not even help you to call a taxi. Asked for a paper for printer, they tried to charge me, but told them I have booked 3 rooms there. The bathrooms got some molds in the tiles. The location is good but don't expect for anything.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible smell
The only good thing about this hotel is its location and nearby restaurants/ shopping center. Even though, I had a non smoking room, the entire floor smelled cigarette. You're better staying at the other Landmark Grand Hotel which just around the corner. Don't bother getting theit breakfast, they don't have variety.

2/10 Terrible

anonymous , London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I checked out mid way through my stay
The hotel room was unclean, I had to but dettol and give it a once over, there was no hot water, toilet didn't flush and mimi bar fridge was off and smelling like damp. Looks nothing like on the website

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
The room itself was nice but for being Dubai I think it's a really ridiculous rule that you can't bring visitors to your room after u paid for the room. This make no sense in a place like that

2/10 Terrible

Abul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough towel plus awful towels
Not so good at all that can't be 4star hotel

4/10 Poor

Zul, calgary canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok hotel nothing to brag about
It was ok, fridge was not working,AC not working properly even after complaining nothing was done. I would not rate it as 4 star but most like 3 star or even less.
This was supposed to be white
You can see water damage see mould
You can see mould

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Landmark has seen better days with the floor cover in the common area's badly stained. The location was convenient with access to three metro stations within a ten minutes walk. The overall experience was disappointing. That said the staff we're very courteous and helpful.

2/10 Terrible

Lee, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Rooms were not ready upon arrival. Had to wait in reception for 30 minutes. Reception staff were not helpful. Rooms were not very clean. Food choice was very poor.
Light switch & Room Card Holder
Shower