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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.1/5 Very good
998 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationDubai Creek5 min drive
Popular LocationBurJuman Mall5 min drive
Popular LocationCity Centre Deira6 min drive
AirportDubai (DXB-Dubai Intl.)7 min drive

Choose dates to view prices

  • Deluxe Room

    4.4/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 3
    More detailsDeluxe Room
  • Executive Room

    4.3/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 3
    More detailsExecutive Room
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 3
    More detailsJunior Suite
  • Executive Single Room

    3.8/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    More detailsExecutive Single Room
  • Deluxe Single Room

    4.7/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 1
    More detailsDeluxe Single Room
  • Family Room

    Room amenities

    • Sleeps 4
    More detailsFamily Room

About this area

Dubai

Located in Dubai's Deira neighbourhood, Carlton Palace Hotel is in the business district and near the airport. Dubai Festival City Mall and Dubai Cruise Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Dubai Aquarium & Underwater Zoo and KidZania. Travelling with kids? Make time for Sharjah Aquarium, or head to an event or a match at Meydan Racecourse. Spend some time exploring the area's activities, including golf lessons and golfing.

Visit our Dubai travel guide
Map
Popular Location

What's nearby

  • Gold Souk - 4 min drive
  • Dubai Creek - 5 min drive
  • BurJuman Mall - 5 min drive
  • City Centre Deira - 6 min drive
  • Port Rashid - 20 min drive

Getting around

  • Al Rigga Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 7 min drive

Restaurants

  • Al Shindagah — 1 min walk
  • Al Diwan — 1 min walk
Questions about this property?Find answers

About this property

Carlton Palace Hotel

Family-friendly Dubai hotel in Deira, near City Centre Deira
This hotel features 3 restaurants, an outdoor pool and a nightclub. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 212 rooms feature thoughtful touches such as bathrobes and slippers, plus separate living rooms and TVs with satellite channels. 24-hour room service, minibars and free newspapers are among the other amenities available to guests.
Carlton Palace Hotel offers 212 forms of accommodation with minibars and a safe. This accommodation offers separate living rooms. Televisions come with satellite channels.

Bathrooms include a bath, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 77 for adults and AED 35 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa services
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate living room
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Pool sunloungers

Spa

  • 2 treatment rooms
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Designer toiletries
  • Hairdryer

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate living room
  • Slippers

Policies

Check-in

Check-in between 2 PM and noon
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 77 for adults and AED 35 for children (approximately)
  • Airport shuttle fee: AED 105 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Hotel Metropolitan Palace
Metropolitan Palace Dubai

Frequently asked questions

Can I cancel my reservation for free at Carlton Palace Hotel and receive a full refund?
Yes, Carlton Palace Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Carlton Palace Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Carlton Palace Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Carlton Palace Hotel?
Valet parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2 PM to noon.
What time is check-out at this property?
Checkout is at noon.
Does Carlton Palace Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AED 105 per vehicle, one-way, applies.
Where is this property located?
This family-friendly Dubai hotel is located near the airport, within 1 mi (2 km) of Fish Roundabout and Al Ghurair Centre. City Centre Deira and Gold Souk are also within 2 miles (3 km). Al Rigga Station is 8 minutes by foot and Union Station is 14 minutes.

Guest reviews

Overall score and ratings for Carlton Palace Hotel

4.1
Very good
5 - Excellent
392
4 - Good
396
3 - Okay
123
2 - Mediocre
46
1 - Poor
41
4.2
Cleanliness
4.2
Service and Staff
4.0
Amenities
4.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I’m sure the Carlton is a wonderful place to stay. Sadly I was unable to enjoy it because my flights were cancelled I spoke to the hotel and they said they’d cancel the booking and refund me but Expedia would would have to do it. Numerous attempts to contact Expedia were unsuccessful. Maybe this review will reach somebody there. The Emirates flights were cancelled two weeks before travel. I have not seen the charges credited back to my account. I have more upcoming travel in the next 3 weeks booked through Expedia and have to change it all but cannot. How about somebody contacting me? Please?

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff

I've stayed here a few times now, it is an older, grand hotel and the service is always outstanding. I would highly recommend this hotel.

Stayed 6 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good, clean, excellent service and value for money- would recommend

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020