Title: Al Habtoor Polo Resort - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6053839&destination=Dubai%2C+Dubai+Emirate%2C+United+Arab+Emirates&selected=17325218&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Al Habtoor Polo Resort Horseback riding adventures and relaxing spa treatments await at this urban retreat where luxury meets outdoor recreation and culinary delights ## Photo gallery for Al Habtoor Polo Resort ![Cafe - Al Habtoor Polo Resort (Dubai)](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/f92c5910.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video - submitted by lana__creator](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/578f3705-6b4f-4ceb-88bd-566a14b5cf83-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Interior entrance - Al Habtoor Polo Resort (Dubai)](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/0f18e5ef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, sun loungers - Al Habtoor Polo Resort (Dubai)](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/6f99850a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Al Habtoor Polo Resort (Dubai)](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/fd015205.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Al Habtoor Polo Resort offers unexpected luxury in the city center. Guests can relax at Luxe Spa or enjoy family-friendly mini golf. Three restaurants serve breakfast and Spanish dishes. The outdoor pool has sun loungers. Activities include horseback riding and archery lessons. ## Reviews 7.6 Good ## Popular amenities - Spa - Pet friendly - Parking included - Free WiFi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=17325218&PinnedHotelID=17325218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=17325218&PinnedHotelID=17325218&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=17325218&PinnedHotelID=17325218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=17325218&PinnedHotelID=17325218&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=17325218&PinnedHotelID=17325218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=17325218&PinnedHotelID=17325218&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=17325218&PinnedHotelID=17325218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=17325218&PinnedHotelID=17325218&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds 1 bed Showing 6 of 6 rooms ### View all photos for Royal Suite, 2 Bedrooms ![Royal Suite, 2 Bedrooms](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/29c3eae6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, 2 Bedrooms - 2 bedrooms - Sleeps 4 - 2 King Beds ### View all photos for Villa, 4 Bedrooms (Polo View) ![Villa, 4 Bedrooms (Polo View)](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/86b87c7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 4 Bedrooms (Polo View) - 317 sq ft - 4 bedrooms - Sleeps 10 - 3 King Beds and 2 Twin Beds ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/a61202c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.0 Very good 1 review - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite, 1 Bedroom ![Junior Suite, 1 Bedroom](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/efde4886.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Bedroom - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Villa, 4 Bedrooms ![Villa, 4 Bedrooms](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/fd88cb2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 4 Bedrooms - 462 sq ft - 4 bedrooms - Sleeps 10 - 3 King Beds and 2 Twin Beds ### View all photos for Executive Suite, 1 Bedroom ![Executive Suite, 1 Bedroom](https://images.trvl-media.com/lodging/18000000/17330000/17325300/17325218/6fe15d93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Bedroom 8.0 Very good 2 reviews - 1 bedroom - Sleeps 4 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/6000000/5620000/5617300/5617257/w5755h3835x5y5-e10ce748.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### JA Ocean View Hotel, Jumeirah Beach Dubai Dubai Marina - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 1,000 reviews CA $130 CA $167 total includes taxes & fees Mar 25 - Mar 26 [](https://www.expedia.ca/Dubai-Hotels-JA-Ocean-View-Hotel.h5617257.Hotel-Information?chkin=2026-3-25&chkout=2026-3-26&rm1=a2®ionId=553248635974547388&destination=Dubai (and vicinity)&destType=MARKET&latLong=25.266839,55.297733&searchId=ca51eca6-d255-42cc-be67-c94426b080d4&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/24000000/23370000/23368400/23368348/118f7ef1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Staybridge Suites Dubai Internet City by IHG Al Sufouh 2 - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDubai-Hotels-Al-Habtoor-Polo-Resort.h17325218.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDubai-Hotels-Al-Habtoor-Polo-Resort.h17325218.Hotel-Information) ## About the area Located in Dubai, Al Habtoor Polo Resort is in the city center. Dubai Mall and Mall of the Emirates are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Dubai Miracle Garden and Dubai Aquarium & Underwater Zoo. Traveling with kids? Consider Wild Wadi Water Park, or check out an event or a game at 117Live Arena. Explore all the area has to offer with horse riding and hiking/biking trails. [Visit our Dubai travel guide](https://www.expedia.ca/Dubai.dx6053839) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C25.07952%2C55.36639&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hv3RrmPbmEI4gOGhvSkxVwoTeto=) Wadi Al Safa 5, Emirates Road 611, Dubai ### What's nearby - Dubai Outlet Mall 5 min drive \- 6.8 km - Zayed University 5 min drive \- 7.1 km - Emirates Aviation University 6 min drive \- 8.7 km - 117Live Arena 6 min drive \- 7.5 km - Hamdan Sports Complex 7 min drive \- 9.4 km ### Getting around - Dubai Intl. Airport (DXB) 29 min drive ### Restaurants - Horse And Hound Pub 12 min walk - Pizza Hut 10 min drive - Villa Naas 1 min walk - Equestrian Lounge 7 min drive - IJAZA Express Cafe 4 min drive ## About this property ### Al Habtoor Polo Resort Luxury family-friendly hotel in the city center A poolside bar, a terrace, and mini golf are just a few of the amenities provided at Al Habtoor Polo Resort. Indulge in a massage at Luxe Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, and Spanish cuisine. Enjoy the gym, as well as activities like archery and horseback riding. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking and valet parking - Buffet breakfast (surcharge), 2 outdoor tennis courts, and an electric car charging station - A water dispenser, a billiards/pool table, and free newspapers Room features All 149 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like separate sitting areas and bathrobes. Extra amenities include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with designer toiletries and deep soaking tubs - Balconies, separate sitting areas, and coffee/tea makers ## Similar properties ![Premium Suite, 1 Bedroom](https://images.trvl-media.com/lodging/1000000/180000/178000/177932/a064c32e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Meridien Dubai Hotel & Conference Centre Garhoud - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 1,003 reviews CA $121 CA $156 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=177932&PinnedHotelID=177932&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily full breakfast (AED 100 per person)](https://images.trvl-media.com/lodging/46000000/45270000/45263400/45263327/a2399c7a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Red Dubai Silicon Oasis Dubai Silicon Oasis - Pool - Hot tub - Spa - Pet friendly 8.4 Very good 107 reviews CA $107 CA $136 total includes taxes & fees Mar 29 - Mar 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=45263327&PinnedHotelID=45263327&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/20400/20321/857ae805.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hyatt Dubai Bur Dubai - Pool - Spa - Waterslide - Parking included 9.2 Wonderful 1,003 reviews CA $207 CA $261 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=20321&PinnedHotelID=20321&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/39000000/38870000/38869900/38869896/03e8bd1b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### FIVE Jumeirah Village Dubai Jumeirah Village Circle - Pool - Spa - Kids pool - Parking included 8.4 Very good 897 reviews CA $148 CA $192 total includes taxes & fees Mar 29 - Mar 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=38869896&PinnedHotelID=38869896&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Double Room, 1 King Bed (View) | Lounge](https://images.trvl-media.com/lodging/103000000/102120000/102119900/102119813/0b496be2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marriott Marquis Dubai Creek Deira - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 170 reviews CA $131 CA $168 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=102119813&PinnedHotelID=102119813&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/10000000/9840000/9832400/9832383/e6e4df5c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palazzo Versace Dubai Jadaf - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 897 reviews CA $228 CA $286 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=9832383&PinnedHotelID=9832383&HadPinnedHotel=true®ionId=-1&adults=2) ![Signature Apartment, 2 Bedrooms (Waterfront) | Lake view](https://images.trvl-media.com/lodging/3000000/2890000/2882600/2882514/c6d440ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Residence Suites Dubai Festival City by IHG Dubai Festival City - Pool - Kids pool - Parking included - Free WiFi 8.8 Excellent 218 reviews CA $134 CA $171 total includes taxes & fees Mar 28 - Mar 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=2882514&PinnedHotelID=2882514&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 6:30 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/10000000/9710000/9709400/9709394/2e579b2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Regency Dubai Creek Heights Bur Dubai - Pool - Hot tub - Spa - Kids pool 8.8 Excellent 1,000 reviews CA $93 CA $122 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=9709394&PinnedHotelID=9709394&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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Fees may include applicable taxes: - A tax is imposed by the city: AED 20.00 per accommodation, per night A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately AED 80 per person - Pet fee: AED 100 per pet (varies based on length of stay) plus AED 150 one-time cleaning fee - Service animals are exempt from fees - Rollaway bed fee: AED 150.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses eco-friendly cleaning products Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 16 years old are not allowed in the spa ### Property is also known as Al Habtoor Polo Resort Dubai Al Habtoor Polo Dubai Al Habtoor Polo The St. Regis Dubai Al Habtoor Polo Resort Club Al Habtoor Polo Resort Hotel Al Habtoor Polo Resort Dubai Al Habtoor Polo Resort Hotel Dubai ## Frequently asked questions ### Does Al Habtoor Polo Resort have a pool? ### How much does it cost to stay at Al Habtoor Polo Resort? ### Is Al Habtoor Polo Resort pet-friendly? ### How much is parking? ### What time is check-in at Al Habtoor Polo Resort? ### What time is check-out at Al Habtoor Polo Resort? ### Where is Al Habtoor Polo Resort located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Al Habtoor Polo Resort Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.8 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 39 8 - Good 20 6 - Okay 20 4 - Poor 8 2 - Terrible 9 ## Reviews Verified ### 4/10 Poor #### Farhan Jan 5, 2026 Room was decent overall..but thebi ineffciency of the staff in managing reservations and findkding solutions was awful. From reception , to coffee shop to the restaurant (horse and hound)..its crazy hownthese guys would not listen to customers ans ##### Farhan Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### Mathew Jan 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Royal Stay Excellent room ##### Mathew Stayed 1 night in Dec 2024 Verified ### 6/10 Okay #### Ann Nov 1, 2025 The restaurants in this hotel are really good, especially the Lebanese one, and the polo/barn is really great, but the rest leaves something to be desired. The breakfast buffet was just OK. The pool area badly needs updating - it is not luxurious at all. They put me in a room directly above a construction site (work on the hotel) which started at 8 am and ended at 7 - yet the hotel is huge, and was not full. Also be aware the restaurant/pub can get loud with outdoor music and games. But it’s a fun place. I would just say this isn’t a 5 star hotel. It’s just ok. ##### Ann Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Gaby Oct 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Veterans World Fencing Championships Great place to stay, wonderful service, bath room a bit tired ##### Gaby Stayed 12 nights in Oct 2024 Verified ### 10/10 Excellent #### Paul Mar 19, 2025 Liked: Amenities, property conditions & facilities This place is stunning and relaxing. The room was spacious and clean with a beautiful view of the polo field and the Burji khalifa in the distance. The food we had was delicious and a good variety. We used the hotel to stay while we visited our son who lives close by and we will use this hotel again. Fantastic place for relaxing or entertainment. Evening was lovely to sit and enjoy each others company or have a bar meal. ##### Paul Stayed 4 nights in Mar 2025 Verified ### 6/10 Okay #### Alexander Jan 11, 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities Property needs renovation staff need to be more aware . 1 day they forgot to clean our room. On chek out they were nice enough to give is a late chek out as we were traveling with a small child so that is a big ##### Alexander Stayed 5 nights in Jan 2025 Verified ### 10/10 Excellent #### Eric Nov 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room cleaner very good ##### Eric Stayed 13 nights in Nov 2025 Verified ### 6/10 Okay #### Rachel Nov 25, 2025 Liked: Staff & service Public areas are spectacular and pristine but room was a little dated although clean. I cannot give a good rating for overall cleanliness though due to the breakfast restaurant being outside and all the cold foods uncovered on a polo resort. Naturally there were flies but they were on the cold foods and trying to eat was difficult with flies buzzing around our plates. We raised this as an issue with management and asked if we could sit inside somewhere. This was not possible as there was no inside seating. We eventually were able to have breakfast in our room but even that was difficult to agree and we had a phone call from room service one morning at 2 am to inform us that we were not allowed to have breakfast in our room. We were asleep at that time. Shame about the flies as this let the whole resort down but getting them to understand that is a real hygiene issue seemed to go completely over their heads. ##### Rachel Stayed 5 nights in Nov 2025 Verified ### 10/10 Excellent #### Darin Bachir Mar 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great villa and super clean ##### Darin Bachir Stayed 1 night in Mar 2023 Verified ### 10/10 Excellent #### Chukwuemeka Nov 25, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, awesome room. Had lots of fun there ;-) ##### Chukwuemeka Stayed 4 nights in Nov 2022 Verified ### 6/10 Okay #### Krishnan May 5, 2024 Liked: Cleanliness, staff & service, amenities Ok property, far away from anything. ##### Krishnan Stayed 3 nights in Apr 2024 Verified ### 4/10 Poor #### Mark Oct 20, 2024 Liked: Cleanliness Disliked: Staff & service Re ##### Mark Stayed 8 nights in Oct 2024 Verified ### 10/10 Excellent #### Jennifer Jan 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Hotel We absolutely loved our 2 day stay. This hotel had everything. We loved all the amenities and made use of the Padel and tennis courts, pool & gym. The hotel itself was so clean and felt very glamorous and new. We loved our room, which faced the polo field. It was very clean, spacious and luxurious. The staff were incredible, including all the reception and pool staff, and also those at the Horse and Hound restaurant where the food was absolutely delicious. We also payed for breakfast in our stay for a great price which was a wonderful buffet with so much choice. They even had a live cooking station for omelettes and eggs. We loved all the activities/ games that were available- for example you could play darts or pool in the Horse and Hound restaurant and they also had a snooker table in the hotel. They have a large chess board and other games by the pool. The only disappointment was that there were no table tennis (ping pong) balls available despite having 2 table tennis tables so please make sure to restock those for future guests. It was lovely seeing the polo horses on the field in the afternoon from our balcony. I wish we could have stayed longer and I look forward to returning again in the future. ![](https://a.travel-assets.com/ugc/hotel-reviews/8794CD328C609CDFCEADE83F8D155722BEB001D11704972782428.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/59997CCE4627EF926AD7EAEDCBF2ECC6130D08701704972785282.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jennifer Stayed 2 nights in Jan 2024 Verified ### 2/10 Terrible #### Dr. Abdulrahman Mar 3, 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Disastrous Stay: A Five-Star Hotel That Misses the I recently stayed at a so-called five-star hotel in Dubai, and I was deeply disappointed with both the service and the amenities. The check-in process was slow, and the valet completely ignored me, failing to offer luggage assistance. The bed was rock-hard and uncomfortable, making it impossible to sleep well. The TV was malfunctioning with no channels available, and the Nespresso machine was provided without any coffee capsules. The room’s insulation was poor, allowing cold air and dust to enter, and the AC had no heating option, leaving me freezing on a cold winter night. The water pressure in the bathroom was abysmally low, making it difficult to shower properly. For a hotel of this caliber, these issues are unacceptable. Overall, the hotel’s lack of attention to basic details and poor service makes it feel more like a 2- or 3-star property. I would strongly advise against staying here, as it failed to meet even the most basic expectations. ##### Dr. Abdulrahman Stayed 1 night in Feb 2025 Verified ### 4/10 Poor #### Verified traveller Feb 22, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Doesn't live up to expectations I was quite disappointed with my stay in Al Habtoor. I expected so much more than what was on offer. Upon checking in, the room was clearly not cleaned properly, but I overlooked until the damp/sewage smell started coming through the bathroom. The AC was set to 25/26 degrees but the room was so cold we had to ask for a heater in Dubai! Never had that experience all my time travelling to Dubai. And of course, despite asking for a heater all day, it wasn't brought until later that evening. By day 2, it was unbearable, and had to ask to be moved to a new room, after already unpacking everything, with a baby as well. The second room wasn't any better in terms of cleanliness, and whenever they were supposed to tidy and clean the room in the mornings, they never changed the sheets, didn't vacuum or clean the floor properly and didn't bother cleaning any surfaces. They would only make the beds and take the rubbish out. It was such poor service. Baby and I were also bitten by some kind of insects and covered in spots. The breakfast on offer too was terrible. Poor options, the bread and pastry was always hard and stale. I skipped breakfast most days, that's how poor it was. Definitely don't recommend. It sounds fancier than it actually is. ##### Verified traveller Stayed 7 nights in Feb 2025 Verified ### 8/10 Good #### sylvie Oct 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Très bon rapport qualité prix, très spacieux et en dehors des bruits de la ville ##### sylvie Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Cankat Sep 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Mükemmel ##### Cankat Stayed 3 nights in Sep 2025 Verified ### 6/10 Okay #### joaquin Apr 28, 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service La habitación está muy bien. El servicio bastante pésimo en general. Buena gente pero desorganizados. ##### joaquin Stayed 2 nights in Apr 2024 Verified ### 6/10 Okay #### Abdulah Oct 6, 2023 Disliked: Cleanliness, staff & service التظافه سيئة جدا و الافطار لا يليق بفندق خمسة نجوم ##### Abdulah Stayed 2 nights in Sep 2023 Verified ### 10/10 Excellent #### YASMIN Nov 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s good I’m happy ##### YASMIN Verified ### 8/10 Good #### Stefan Nov 6, 2022 Liked: Cleanliness, staff & service, amenities Es war sehr ruhig da etwas außerhalb. Große Zimmer , gute Möglichkeiten zum Essen gehen. ##### Stefan Verified ### 10/10 Excellent #### Claudia Mar 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is perfect for the equestrian aficionado. It has an equestrian center with a great indoor and outdoor sitting area. Polo tournaments are amazing. The food at all restaurants are of a very good quality with a vert friendly and welcoming staff. Breakfast is amazing with a wide variety of options. The pool area is great as well. The gym is small but has enough equipment for a basic training. ##### Claudia Stayed 11 nights in Feb 2022 Verified ### 2/10 Terrible #### Kevin Mar 1, 2022 Disliked: Cleanliness, staff & service #### Very poor overall; very expensive. Went there for the polo and stayed the night. Polo was great and food was nice in Horse and Hound. Service was very slow though, simply not enough staff available. It went further downhill when we had to ring ten times to move rooms due to noise from the dj they set up, even then they moved us to a worse room closer to the dj. There was empty packet of cigarettes left in the non smoking room when we arrived. The room we eventually moved to the shower was stuck on hot. The window wasn’t sealed properly and the ac vent was think with dust. The next day the pool was only one person there serving everyone drinks collecting food etc so for long periods no one was there, for example when he went to collect food from the kitchen. A layer of scum on the tiles in the pool at surface level. The pool was very dirty and had a lot of stuff floating in it. Even then we went back to horse and hound and after 20 minutes left because only one person was there preparing drinks, taking food orders, seating people etc. then when we eventually went back to the room to get our stuff and leave the door had locked from the inside and then maintenance had to break the door down - obviously not the first time it had happened judging by their lack of surprise. Overall it was bad for a budget hotel - for a premium five start price hotel it was shockingly bad and we will not return there. The only positive thing to say was the food in horse and hound we had the first day was nice. ##### Kevin Stayed 1 night in Feb 2022 Verified ### 8/10 Good #### Mona Jan 27, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort اقامه رائعه ##### Mona Stayed 1 night in Dec 2021 Verified ### 8/10 Good #### Vanessa Jan 13, 2022 Liked: Staff & service, amenities Disliked: Cleanliness We loved the pool and our room as it overlooked the polo field ##### Vanessa Stayed 11 nights in Dec 2021 ### Expedia's Latest Trends ### Hotels > - [Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Secrets-Bahia-Mita-Surf-Spa.h63854757.Hotel-Information) > - [Hotels near Screaming Heads](https://www.expedia.ca/Screaming-Heads-Hotels.0-l553248635950238922-0.Travel-Guide-Filter-Hotels) > - [Mountain Hotels in Westbank](https://www.expedia.ca/Westbank-West-Kelowna-Hotels-Mountain-Hotels.0-n553248635921598871-0-tMountainHotels.Travel-Guide-Filter-Hotels) > - [Royal Residence Hotel Apartments](https://www.expedia.ca/Dubai-Hotels-Royal-Residence-Hotel-Apartments.h7228208.Hotel-Information) > - [5 Star Hotels in French River](https://www.expedia.ca/5Star-French-River-Hotels.s50-0-d59262.Travel-Guide-Filter-Hotels) > - [Anderson Ocean Club by Elliott Realty](https://www.expedia.ca/Myrtle-Beach-Hotels-Anderson-Ocean-Club-By-Elliott-Realty.h78628655.Hotel-Information) > - [Pet-friendly Hotels in Index](https://www.expedia.ca/Index-Hotels-Pet-Friendly-Hotel.0-0-d6336248-tPetfriendlyHotel.Travel-Guide-Filter-Hotels) > - [Mangrove Beach Corendon Curacao All-Inclusive Resort, Curio by Hilton](https://www.expedia.ca/Willemstad-Hotels-Mangrove-Beach-Corendon-Curacao-All-Inclusive-Resort.h40394671.Hotel-Information) > - [Cabin Rentals Wood Village](https://www.expedia.ca/Wood-Village-Cabins.d9785-aaCabins.Travel-Guide-Accommodation) > - [Amazing family Oasis, ft. 2 separate houses, golf cart, jacuzzi, private pool](https://www.expedia.ca/Panama-City-Beach-Hotels-Amazing-Family-Beach-Compound.h101153135.Hotel-Information) > - [Hotel Vista Hermosa 17](https://www.expedia.ca/Vina-Del-Mar-Hotels-Hotel-Vista-Hermosa-17.h15361367.Hotel-Information) > - [Hotels in Beaver Dams](https://www.expedia.ca/Beaver-Dams-Hotels.d3000448018.Travel-Guide-Hotels) ### Flights > - [Flights from Dorval (YUL) to Mazatlán (MZT)](https://www.expedia.ca/lp/flights/yul/mzt/montreal-to-mazatlan) > - [Flights from Zaventem (BRU) to El Prat de Llobregat (BCN)](https://www.expedia.ca/lp/flights/bru/bcn/brussels-to-barcelona) > - [Flights from Alexandra (ALR) to Los Angeles, CA (QLA-All Airports)](https://www.expedia.ca/lp/flights/alr/qla/alexandra-to-los-angeles) > - [Flights from São José dos Campos (SJK) to Abu Dhabi (AUH)](https://www.expedia.ca/lp/flights/sjk/auh/sao-jose-dos-campos-to-abu-dhabi) > - [Ivoirienne De Transport](https://www.expedia.ca/Ivoirienne-De-Transport-Flights.cI3.Travel-Guide-Airlines) > - [Flights from Oaxaca (OAX) to Richmond (YVR)](https://www.expedia.ca/lp/flights/oax/yvr/oaxaca-intl-to-vancouver) > - [Flights from Hounslow (LHR) to Mumbai (BOM)](https://www.expedia.ca/lp/flights/lhr/bom/london-to-mumbai) > - [Flights from Montego Bay (MBJ) to Jamaica (JFK)](https://www.expedia.ca/lp/flights/mbj/jfk/montego-bay-to-new-york) > - [Flights from Winnipeg (YWG) to Minot (MOT)](https://www.expedia.ca/lp/flights/ywg/mot/winnipeg-to-minot) > - [Flights from Hounslow (LHR) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/lhr/las/london-to-las-vegas) > - [Flights from Mohegan Lake](https://www.expedia.ca/lp/flights/3000449104/flights-from-mohegan-lake) > - [Flights from Calgary (YYC) to Fretin (LIL)](https://www.expedia.ca/lp/flights/yyc/lil/calgary-to-lille) ### Packages ### General > - [Visit Tashkent](https://www.expedia.ca/Tashkent.dx3368) > - [Visit River Bourgeois](https://www.expedia.ca/River-Bourgeois.dx6354468)