Standard Double Room

Reviews of Orchid Hotel

3 out of 5
Orchid Hotel
Al Riqqa Road, Riqqa Al Buteen, Deira, Dubai

Reviews

6.0
Rating 10 - Excellent. 13 out of 97 reviews" "
Rating 8 - Good. 30 out of 97 reviews" "
Rating 6 - Okay. 19 out of 97 reviews" "
Rating 4 - Poor. 14 out of 97 reviews" "
Rating 2 - Terrible. 21 out of 97 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Karimullah

Disliked: Staff & service, property conditions & facilities
Over all it is far from standard
Stayed 2 nights in Jan 2024

6/10 Okay

Samir

Liked: Cleanliness, staff & service
Overall it's not bad however a few things to note prior to staying here: First, after you check in, they keep your passport for the duration of your stay UNLESS you pay 130 dhs then they will give it back to you. Second, if you're facing the entrance side aka Nihal Hotel it's going to be noisy every night due to the number of cars that pass by that area as well as the night club within Nihal Hotel. They also seem to be doing renovations within the hotel on all floors so the smell of paint and noise will also be there. Lastly there is a nightclub downstairs and they play loud music every night as well, so if you're a light sleeper make sure to get at least the 4th floor but 6th and 7th floor would be ideal.
Stayed 28 nights in Jun 2023

2/10 Terrible

Mohamed

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Loud music at night, terrible shower.
Stayed 1 night in Feb 2023

8/10 Good

Stewart

Liked: Staff & service, room comfort
Transit through Dubai for 1 night
This is one of those places that you get what you pay'd for, its that's simple. I arrived at 6am and was simply in need af a places to get 4 or 5 hrs sleep, it's close to the airport and so cheap cost me about 120AED or £22 through Hotels.com. It was all I needed so I can't commit on noise levels during the night. Staff even at 6am where good and after a quick shower I was out like a light. Bathroom is dated and not very clean but shower is hot and good pressure. Bed sheets where clean but had signs of heavy use. I was allowed a late checkout with no extra charge, I also indulged in an hours massage at the Spa on the 7th floor, conveniently located next to my room. I would have no problems staying here for a night's transit though Dubai again. Thank you ORCHID HOTEL.
Stayed 1 night in Sep 2022

4/10 Poor

Oliver, Carnegie

Disliked: Staff & service
They have two clubs in the hotel, and both are loud until 4am (!!!!) in the morning. Even in the 6th floor i couldnt sleep.
Stayed 5 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great customer service and every thing was perfect
Stayed 6 nights in Feb 2020
Response from Dianne Manlugon Front Office Supervisor on Mar 1, 2020
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

10/10 Excellent

Qamar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Prakash on Feb 22, 2020
Dear Sir, Thank you very much for your feed back welcome again & again to our hotel so,we will try to give you more service.

8/10 Good

Verified traveller

Liked: Cleanliness
Ok but atmosphere was not good
Stayed 1 night in Feb 2020
Response from Prakash on Feb 19, 2020
Dear Guest, Thanks for your feed back and we will try to to improve your suggestions

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Room, not bad, environment not good for business person.
Stayed 2 nights in Jan 2020
Response from Dianne Manlugon Front Office Supervisor on Mar 1, 2020
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2020

6/10 Okay

mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
a good hotel/prime location with a couple minuses
This is my second time staying at the Orchid hotel in Al Rigga. I’m a solo traveller visiting many friends and family in Dubai. Pros: the hotel is close to the airport, and the location is PRIME. very close to the metro station, hundreds of restaurants at the main al rigga street which is a 3 min walk from the hotel lobby, 2 grocery stores nearby, and the hotel is generally clean. CONS: 1. there is an indian night club that opens from 10pm to 3 am and i got situated in the the 4th floor and you can hear loud music till dawn. always request for 6th or 7th floor which were my floors on my first stay there for a quieter sleep. 2. TRAVELLERS beware: DUBAI is an open city and you can have female guests up in your rooms. there is ONE specific receptionist there that will tell you that you cannot have guests visiting you and will tell you that you have to pay for a room rate to have a woman come up with you (forgot his name, but you’ll know him when you see him) he’ll claim it’s the rules but to me it was just his way to get a kickback or bribe by you having to pay a room rate for a female guest. there is a night club in the lobby and lots of couples go in and out so DO NOT GIVE WAY to these receptionists. UAE thrives on tourism and the last thing they want is to anger people staying in their hotel so tell these guys to leave you alone. other than that my stay was pleasant, the remainder of the staff were nice and cleaning person was very good and took care of the room.
Stayed 14 nights in Jan 2020
Response from Riazul hasan on Feb 1, 2020
thank you for your recent stay at our hotel Orchid and it is a pleasure to receive your feedback through Trip Advisor about your experience with us. We are delighted to know that you have been one of our frequent guests and positively hopeful to regain your patronage following the inconvenience during your last stay. I have noted the points raised by you and will definitely look into it. Thank you once again for choosing to stay with us and we all look forward to welcoming you back. warm regards Riazul Hasan Operation Manager

2/10 Terrible

Rehan, Karchi

Disliked: Property conditions & facilities
Not come to this property again,its my worst experience, everything so sl expansive even food and drinks
Stayed 1 night in Jan 2020
Response from Riazul Hasan on Jan 22, 2020
Thank you for your stay with us and feed back, we are sorry hear that you find us expensive but this is to bring your kind notice that our rates are very reasonable as compare to other hotels in the area you can verify. Thank you again for the feed back. warm regards Riazul Hasan Operation Manager

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
I’ve stayed here previously 10+ years ago and I must say it didn’t have that smell in the rooms as before, however the bath tub, floor and wall tiles were the same as then bathroom. Tiles were chipped and broken in places and lots of mould around the bath. Steam room was out of use and the pool wasn’t available either. If you like staying up till early hours of the morning then that’s fine because at this hotel music is very loud till 3 am every morning. I was not happy I could here it even on the 4th floor. I was offered a room on the next floor. House keeping was done every morning, leaving the rooms clean and smelling fresh. Clean hotel over all but it’s a shame it still has the very old bathroom furniture full of mould.
Stayed 7 nights in Jan 2020
Response from Riazul Hasan on Jan 21, 2020
Thank you for taking the time to provide us feedback. We regret to hear about your recent stay experience and we sincerely apologize for any inconvenience caused. The hotel being almost 20 years old has indeed some challenges in some of the rooms, which may have not met your expectations. We will certainly look at areas where we can improve on however glad to read that you find the House keeping efficient, Once again, thank you for your time and we look forward to an opportunity to welcome you back in the near future. Thank you warm regards Riazul Hasan Operation Manager

6/10 Okay

Verified traveller

This property need to be updated and the photos of the property does not represent the actual product.
Stayed 1 night in Jan 2020

8/10 Good

Benedicta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice
Stayed 8 nights in Jan 2020
Response from Dianne Manlugon Front Office Supervisor on Mar 1, 2020
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

6/10 Okay

Jane, New York

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathroom always leaked. Staff was friendly though
Stayed 15 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Many technical problems at beginning but got there towards the end Slightly loud at night especially if your in 2nd or 3rd floor because if the club But would stay there again
Stayed 5 nights in Nov 2019
Response from Dianne Manlugon on Dec 21, 2019
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel in spite of the technical issue that was encountered in the beginning. Rest assured that the said issue has been addressed to the concerned department and get altered.Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Dianne Manlugon on Dec 21, 2019
Dear Valued Guest, Greetings! Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.

4/10 Poor

Verified traveller

Stayed 4 nights in Oct 2019
Response from Arun Kumar on Oct 16, 2019
Dear Guest, Thank you for your valuable feedback. We request you to let us know the areas where we did not meet your expectations so that we can take the necessary steps to elevate the overall experience. We hope to welcome you again.

10/10 Excellent

MASLINDADEE, Brunei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location..not really far with the metro station..staffs are really helpful
Stayed 2 nights in Oct 2019
Response from Arun Kumar on Oct 16, 2019
Dear Guest, Thank you for your valuable feedback & appreciating our services. We look forward to welcome you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was rude and incompetent. The girl with the braces spoke to us rudely and dismissively. Bathroom is dirty and the sheets. I will never go back to that hotel again.
Stayed 1 night in Oct 2019
Response from Arun Kumar on Oct 16, 2019
Dear Guest, Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations. The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience. We hope to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Dianne Manlugon on Oct 7, 2019
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Dianne on Sep 19, 2019
Dear Guest, Thank You for the valuable feedback! Your heart-warming appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards, Dianne

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Dianne on Sep 9, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Dianne on Sep 7, 2019
Dear Valued Guest, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards, Dianne Front Office Supervisor.

8/10 Good

Verified traveller

Stayed 7 nights in Aug 2019
Response from DIANNE on Aug 17, 2019
Dear Valued Guest, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards Dianne Front Office Supervisor.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from DIANNE on Aug 17, 2019
Dear Valued Guest, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards Dianne Front Office Supervisor.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
Good hotel, friendly staff very attentive, great location
Stayed 1 night in Jul 2019
Response from Dianne on Jul 31, 2019
Dear Valued Guest, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards Dianne Front Desk Supervisor

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from Sanchit Bhargava on Jul 10, 2019
Dear Valued Guest,Greetings! Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.

10/10 Excellent

Delowar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sanchit Bhargava on Apr 19, 2019
Dear Valued Guest, Greetings!!! Thank you for your review on Expedia.com. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Sanchit on Apr 18, 2019
Thank You for the valuable feedback. And hope to see you soon back.

8/10 Good

Kabiru Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sanchit Bhargava Supervisor on Apr 7, 2019
Dear Guest, Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.

6/10 Okay

Nour Eddin

Business trip
Good location
Stayed 6 nights in Feb 2019
Response from Anuj on Feb 18, 2019
Dear Mr. Nour, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards, Anuj Baliyan Duty Manager

4/10 Poor

christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend no one to stay their the advertising f
I would never stay in this Hotel again even if you offered a free weeks stay due the smell the area the noise and I was the wrong color and not catered for in 5he breakfast and getting woke up at 03.30 in the morning by other guest on the same floor is not my kind of hotel
Stayed 3 nights in Jan 2019
Response from Prakash on Jan 12, 2019
Dear Guest, Thank you for your valuable time taken to complete the tripadvisor comments about your recent stay with us. We regret to note that the room allocated to you was not up to your expectations especially your comments regarding noise occurs by other guest. Please be assured that we have taken the necessary actions to rectify the same and ensure this will not recur for our guests. Your concerns have been brought up to the concerned department head and have been looked into very seriously. I am sure if you have brought this to the Duty manager at that time an immediate action could have been taken as we take utmost care to serve our guests. We look forward to welcoming you back to Orchid Hotel again in the near future. Best Regards, Orchid Hotel

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, just the music of the night club was crazy loud at nights.
Stayed 5 nights in Nov 2018
Response from Amit on Dec 4, 2018
Dear Guest, We appreciate you taking time out of your busy schedule to share your experience with us. We thank you for appreciating the hotel services and also have taken note your complain of loud music of night club. We look forward to welcome you soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinky room. Bad bed. Old toilet. Noisy. Indian club downstairs vibrations nonstop from club.
Stayed 1 night in Oct 2018
Response from Orchid Hotel on Oct 28, 2018
Dear Valued Guest, Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize that your experience was not up to your expectations. Feedback is an essential tool that we use in our business to ensure that we constantly monitor and align our operations to the expectations of our valued guests. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Rest assured the issues that have been raised will be taken up with the sections concerned and you will see the improvements on your next visit. We look forward to welcome you back on your next visit. Warm Regards, Orchid Hotel

2/10 Terrible

Moein, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad Hotel
The Hotel very bad and the reception very tough and tactless.they want 20$ additional from me. This hotel should be remove from expedia .
Stayed 1 night in Mar 2018
Response from prakash on Sep 23, 2018
Dear sir,. we are very sorry for that we will try to improve

10/10 Excellent

Semiha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from prakash on Jan 7, 2018
Thank you very much

6/10 Okay

Sven, Melbourne Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First time in Dubai
I think it lived very well to the expextations you have on a 3 star hotel
Stayed 2 nights in Sep 2017
Response from Vikram on Nov 13, 2017
Dear Mr.Sven, Thank you for sharing your valuable feedback on Expedia. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai. Regards, Vikram Adetya Tanwar Operations Manager

2/10 Terrible

AMMAR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
It was good

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ali, Dammam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel except for internet price of 25 DHS
It was a comfortable stay. I did not like the internet price and internet signal is too week.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
I Found dirty the bathroom and the bed also never again

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Have to pay for wifi, if more than one other person enters the room u must pay for an extra person, unpleasant staff

2/10 Terrible

VINCENT, Nigeria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatifactory service
The experience was bad, I first stayed in the hotel in 2013 between then and now things have gone worst. You need to buy internet of 25 AED daily.

4/10 Poor

Majed, Madinah

Disliked: Staff & service, room comfort
not recomended for couple

2/10 Terrible

ARMAN, Orlando, Florida USA

Disliked: Staff & service, property conditions & facilities, room comfort
As I arrived after 2 o'clock, I had to wait 45 minutes in the lobby in order to assign a room to me. After they called my name they asked me if that is ok to give me a single bed instead of a queen or bigger bed the I originally reserved? Since I was being tired and needed to go to my business , I accepted the offer. The room was in 7th floor and just in close to room massage and spa room area and they are open till 3a.m. There were too many activities going on after midnight with loud conversations and talking on phone which I could hear them all in my room. There was no WIFI and you have to buy the card. The swimming pool on roof is ugly and small with no view. Prison looks better than this hotel. I would rate this hotel -F.