2 restaurants, breakfast, lunch, dinner served; Regional cuisine

Reviews of Arabian Courtyard Hotel & Spa

4 out of 5
Arabian Courtyard Hotel & Spa
Al Fahidi Street, Bur Dubai, Dubai

Reviews

8.2

Very good

Rating 10 - Excellent. 393 out of 1002 reviews" "
Rating 8 - Good. 415 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are friendly and the room is so well designed and clean.
Stayed 4 nights in Mar 2024

2/10 Terrible

Kulwinder

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to many hotels in my life, and I would NOT call this a hotel. I booked it for two nights, and left the hotel in the MIDDLE of the FIRST night for a different hotel. The windows had paint, dirt, scratches all over them. There were weird holes in the ceiling. Nothing in the hotel had been cleaned in a long time it seemed. All the outlets were physically broken. EVEN the main elevator was more dirty and awful than I could have imagined, it seemed as if people were just spitting in it and no one was cleaning it. I was planning on leaving the day after I checked in because of the conditions, but the reason I just had to leave in the middle of the night was because of the night manager. He was a Pakistani guy, I forget his name, but he DID NOT KNOW how to speak with another HUMAN BEING. Most disrespectful person I've ever encountered. Even simple genuine questions or requests, he completely threw a tantrum about. DO NOT STAY IN THIS HOTEL

8/10 Good

Mubarak

Business traveller
Liked: Cleanliness
Striving to benchmark. Nice people at front desk. Busy xrowded place.
Stayed 2 nights in Feb 2024
Response from Grace M. on Mar 5, 2024
Thank you for your positive feedback. We are glad that we have been able to exceed your expectations in terms of all the aspects of hospitality. At the hotel, we provide our guests with an environment that captures the generous spirit of Arabian hospitality and culture, thus, I am happy that this is reflecting from your overall feedback. Your appreciations towards the staffs have definitely motivated our staff to continue offer the courteous service towards our guests.There is nothing better to hear when our guests like our services and happily come for a return visit. Hope to welcome you back again soon.

10/10 Excellent

Ahmed

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service nice and clean close to everything I will definitely come back
Stayed 2 nights in Feb 2024
Response from Grace M. on Mar 5, 2024
Thank you for your positive feedback. We are glad that we have been able to exceed your expectations in terms of all the aspects of hospitality. At the hotel, we provide our guests with an environment that captures the generous spirit of Arabian hospitality and culture, thus, I am happy that this is reflecting from your overall feedback. Your appreciations towards the staffs have definitely motivated our staff to continue offer the courteous service towards our guests.There is nothing better to hear when our guests like our services and happily come for a return visit. Hope to welcome you back again soon.

10/10 Excellent

ramesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Grace M. on Mar 5, 2024
I would like to thank you for taking the time to let us know about your recent stay with us. Thank you once again and hope to see you again on your next stay!

8/10 Good

Shehzad

Stayed 6 nights in Feb 2024
Response from Grace M. on Mar 5, 2024
I would like to thank you for taking the time to let us know about your recent stay with us. We all look forward for an opportunity to regain your trust and change your opinion about Arabian Courtyard Hotel & Spa.

6/10 Okay

Santhosh Kumar

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good place!!!
Stayed 4 nights in Jan 2024
Response from Grace M. on Mar 5, 2024
I would like to thank you for taking the time to let us know about your pleasant experiences with us. Thank you once again for your recommendation and hope to see you again on your next stay!

8/10 Good

Shabbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities
4 years ago, one elevator was under maintenance and 4 years later the same elevator is still under maintenance. lol!!!
Stayed 3 nights in Jan 2024
Response from Grace M. on Mar 5, 2024
We value your concern in taking the time to post your feedback regarding the unpleasant experiences during your recent stay with us. Please accept my sincerest apology for the inconveniences caused.We do acknowledge that there have been deficiencies in our part and we failed to meet up to your expectations and our usual standard. We are currently upgrading the elevator to improve the quality and standard of our services.We all look forward for an opportunity to regain your trust and change your opinion about Arabian Courtyard Hotel & Spa.

4/10 Poor

Muhammed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I am sorry to say, but this hotel is long past its great days. elevator button was broken, not clean and smelly. Very dark inside.
Stayed 1 night in Jan 2024
Response from Grace M. on Mar 5, 2024
We value your concern in taking the time to post your feedback regarding the unpleasant experiences during your recent stay with us. Please accept my sincerest apology for the inconveniences caused.We do acknowledge that there have been deficiencies in our part and we failed to meet up to your expectations and our usual standard. We are currently upgrading the elevator to improve the quality and standard of our services.We all look forward for an opportunity to regain your trust and change your opinion about Arabian Courtyard Hotel & Spa.

10/10 Excellent

roy

Stayed 3 nights in Dec 2023

2/10 Terrible

Harjeet

Disliked: Staff & service, property conditions & facilities
This the worse place to stay bed has bugs restaurant has roches very smelly room elevator is broken only elevator is working you have to wait long time manager has a attitude problem doesn’t care if you complain expedia need to block them from there listings I was there with my family I had worse experience of my life wasted money and time you will be very sorry if you book here I gurantee you thx
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexandre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, close to the old Dubai and the street markets. Lots of restaurants, shops, groceries, etc nearby. Staff was very friendly and helped us at all times. Great service by reception desk, the restaurant at the 7th floor and the cleaner who took care of our room. The room looks a bit dated but everything works and it was not an issue. No outside noise, TV had western channels and aircon works really well. I'd stay there again and recommend the hotel to other travelers who want to stay near the old Dubai, instead of the flashy new districts. Thank you for the great service.
Stayed 5 nights in Jan 2024

10/10 Excellent

Suki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe are thrilled to hear that you had a memorable stay with us and we look forward to being at your service again soon..!RegardsTeam Reservation

6/10 Okay

Khalid

Business traveller
Response from Grace M. on Mar 5, 2024
I would like to thank you for taking the time to let us know about your pleasant experiences with us. We look forward to welcome you back to Arabian Courtyard Hotel & Spa when you are next visiting Dubai.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Has two restaurants onsite. Good food. Good prices. Great service. Immaculate and all in great condition.
Stayed 2 nights in Dec 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe are thrilled to hear that you had a memorable stay with us and we look forward to being at your service again soon..!RegardsTeam Reservation

6/10 Okay

Sandeep

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst nights spent in a hotel in a long time. I was first given a room that was under maintenance (paint smell + items spread on the bed) and then shifted to another room where AC kept making horrible noise intermittently
Stayed 1 night in Dec 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe truly apologize for the the uncomfortable situation you have encountered during your stay at ACYHS and we have already done the necessary action by passing on the feedback to the relevant department in order for us to make your next visit comfortable and memorableWe look forward to being at your service at ACYHS soon..!RegardsTeam Reservation

10/10 Excellent

Washimul

Stayed 1 night in Dec 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe are thrilled to hear that you had a memorable stay with us and we look forward to being at your service again soon..!RegardsTeam Reservation

10/10 Excellent

Kaniza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my fourth visit to Arabian Courtyard, i always enjoy staying here for a few day's. Just so i can visit the souks and gold shops. The hotel staff are always friendly. Hopefully see you again soon
Stayed 3 nights in Nov 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe are thrilled to hear that you had a memorable stay with us and we look forward to being at your service again soon..!RegardsTeam Reservation

10/10 Excellent

Mohammed Alger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good All around. I would recommend it highly.
Stayed 10 nights in Nov 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe are thrilled to hear that you had a memorable stay with us and we look forward to being at your service again soon..!RegardsTeam Reservation

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fits perfectly with suroundings
Stayed 14 nights in Nov 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe are thrilled to hear that you had a memorable stay with us and we look forward to being at your service again soon..!RegardsTeam Reservation

8/10 Good

asos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe are thrilled to hear that you had a memorable stay with us and we look forward to being at your service again soon..!RegardsTeam Reservation

10/10 Excellent

ramesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Heart of bur Dubai All access available
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 26, 2023
Thank you for giving us a perfect rating and looking forward to welcoming you back soon.

2/10 Terrible

Ragnish

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience
I had the worst and horrible experience at this Hotel - the room carpet was completely soaked in water and my night pajamas got wet by the wet carpet and I had to sleep wearing pants with total discomfort- when asked to change the room they had no room available and the housekeeping put some towels on the carpet which soon got soaked as well - they changed the room next day but that room was bad too with no running hot water in the shower
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 26, 2023
Thank you for taking the time to write such a detailed review, we have sent your feedback to the department concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

10/10 Excellent

Khalid

Stayed 1 night in Nov 2023
Response from Sandaru on Dec 28, 2023
Dear Valued GuestWe are thrilled to hear that you had a memorable stay with us and we look forward to being at your service again soon..!RegardsTeam Reservation

8/10 Good

Osman

Liked: Cleanliness, staff & service
Location and staff
Stayed 3 nights in Oct 2023
Response from FOM on Nov 4, 2023
Thank you for giving us a good rating and looking forward to seeing you again .

2/10 Terrible

Shams

Liked: Cleanliness, amenities
Disliked: Staff & service
I have regularly stayed here. Unfortunately lately the management has become awful especially the front desk. They do not provide any upgrades or any perks to expedia members who are platinum even though they mention they do. Also for just asking for 1 hr late checkout after they did not updrade room or any perks they blankly now ask for money. Also the lobby has become full of sketchy people during the evening and looks more like a pickup joint. I would recommend this place to families or single women. During my stay police were called for a drunken brawl.
Stayed 2 nights in Sep 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, affordable hotel in Bur Dubai.
Comfortable hotel in the heart of Bur Dubai. Great location, attentive and helpful staff, magnificent range of restaurants onsite. We thoroughly enjoyed our stay. The only minor disappointment was the breakfast that was not international enough. But, we would happily go back again.
Stayed 2 nights in Sep 2023
Response from FOM on Nov 4, 2023
Thank you for giving us a perfect rating and looking forward to seeing you again .

6/10 Okay

Sunil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I am staying in this hotel from last 10 years but this time experience was totally disappointing. No cleanses no room service even lifts were not working on time
Stayed 6 nights in Aug 2023
Response from Sandaru on Aug 16, 2023
Dear Valued GuestThank you for taking time to review about your stay at ACYHS. We are sorry to hear that your stay with us did not meet your expectations this time and we look forward to being at your service again with a better service as you expect next timeRegardsTeam Reservation

10/10 Excellent

william

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sandaru on Aug 16, 2023
Dear Valued GuestWe are thrilled to hear that you had a wonderful stay with us. We look forward to being at our service again soonRegardsTeam Reservation

2/10 Terrible

Ali

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible small hotel, bad smell, some workers were kind but the others no. The electricity was not safe for electricuted badly and I have children who use it as well! Room stinks!!
Stayed 2 nights in Jul 2023
Response from Sandaru on Aug 16, 2023
Dear Valued GuestWe are sorry to hear that you had an unpleasant stay with us. We have already informed the relevant departments about the issues addressed by you and we look forward to being at your service again with a better service as you expect RegardsTeam ReservationRegardsTeam Reservation

10/10 Excellent

MASHOOQ

Stayed 4 nights in May 2023
Response from Sandaru on Aug 16, 2023
Dear Valued GuestWe are thrilled to hear that you had a wonderful stay with us and we look forward to being at your service again soonRegardsTeam Reservation

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jun 2023
Response from Sandaru on Aug 16, 2023
Dear Valued GuestThank you for taking time to review about your stay at ACYHS! We are so happy that you had a wonderful stay with us and we look forward to being at your service again soon!RegardsTeam Reservation

2/10 Terrible

Surjit

Disliked: Staff & service
Miss Kaur at front desk gave me a room with broken and dirty glass in the bathroom in spite of me requesting for a nicer room since I was going to stay for a whole week.
Stayed 7 nights in Jun 2023
Response from Sandaru on Jul 5, 2023
Dear Valued GuestWe deeply apologize for the inconvenience caused during your stay at ACYHS and already done necessary actions by passing your feedback to relevant departments. We very much look forward to welcome you back with a better service as you expect to make a memorable stay with usRegardsTeam Reservation

8/10 Good

Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was very nice the waiters were very helpful and polite.
Stayed 5 nights in Jun 2023
Response from Sandaru on Jul 5, 2023
Dear Valued GuestWe are thrilled to hear that you loved the breakfast and the service provided by our staff. We hope to see you again soon! RegardsTeam Reservation

2/10 Terrible

Haresh kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Sandaru on Jul 5, 2023
Dear Valued Guest,Thank you for taking time to review about our property. We very much look forward to welcome you back with a better service as you expect and make your stay memorable with usRegardsTeam Reservation

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sandaru on Jul 5, 2023
Dear Valued GuestThank you for taking time to review about our property. We are really happy that you had a pleasant stay with us and we look forward to being at your service again soonRegardsTeam Reservation

2/10 Terrible

Rollin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible hotel. Will never stay here again!
Stayed 12 nights in May 2023
Response from Sandaru on Jul 5, 2023
Dear Valued GuestWe are really sorry that your stay at ACYHS did not meet your expectations. We very much value our valued guests feedback and hope to welcome you back again with a better service as you expectRegardsTeam Reservation

6/10 Okay

Thomas

Stayed 14 nights in Apr 2023
Response from Sandaru on Jul 5, 2023
Dear Valued GuestThank you for taking time to review about our property. We hope that you had a pleasant stay with us and we look forward to being at your service again soonRegardsTeam Reservation

4/10 Poor

Tanvi

Disliked: Cleanliness
The hotel itself needs maintenance, I was stuck in the elevator for 30 mins before they managed to rescue me out. Not very clean either, the turndown service doesn’t do much. However, the surrounding area is good. Close to metro and the Souq.
Stayed 3 nights in May 2023
Response from Sandaru on Jul 5, 2023
Dear Valued GuestThank you so much for taking time to review about our property. We are saddened to hear that your stay with us did not meet your expectations and we already done necessary actions by passing your feedback to relevant departments. We would be honored to being at your service again at ACHYS!RegardsTeam Reservation

6/10 Okay

Vamsi Krishna

Travelled with family and small children
Liked: Amenities
Positives: located near the market, so easy to go out to eat, shop. prices are very affordable Negatives: Poor ventilation of the corridors, needs some rennovation.
Stayed 5 nights in May 2023
Response from Sandaru on Jul 5, 2023
Dear Valued GuestWe are delighted to hear that you loved the location. We very much value our valued guests' feedback and already passed your feedback regarding the ventilation to relevant departments for further action.We look forward to being at your service at ACYHS againRegardsTeam Reservation

8/10 Good

Amoos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an older property but we’ll kept. Staff are Friedan’s always helpful. Very convenient if shopping for gold, clothing atriums Meena Bazar. Lots of great eating options close by. Would stay here again.
Stayed 3 nights in May 2023
Response from Sandaru on Jul 5, 2023
Dear Valued GuestWe are thrilled to hear that you had an amazing stay with us. We look forward to being at your service again soon RegardsTeam Reservation

8/10 Good

Asem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and friendly
Stayed 1 night in May 2023

2/10 Terrible

Amna, London

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend this hotel to anyone,it smells all the staff are so unprofessional the area is full with smelly people.
Stayed 12 nights in Apr 2023
Response from Sandaru on Apr 27, 2023
Dear Valued GuestThank you very much for the feedback on your recent stay at our hotel.We are extremely saddened to hear that your stay at ACYHS did not go well as you liked. We take our valued guests feedback very seriously and we have already done necessary actions by passing the feedback to the higher managementWe look forward to welcoming you next time with a better service as you expect.RegardsTeam Reservation

8/10 Good

Marinda

Stayed 1 night in Apr 2023
Response from Sandaru on Apr 27, 2023
Dear Valued GuestThank you for taking time to review about your stay at ACYHS and we hope that you had a pleasant stay with us. We always eager to improve from every aspect and look forward to being at your service once again soon!RegardsTeam Reservation

10/10 Excellent

Assaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the old city
Stayed 4 nights in Apr 2023
Response from Sandaru on Apr 27, 2023
Dear Valued GuestThank you for taking time to review about your stay at ACYHS. We are delighted to hear that your stay with us exceeded your expectation and loved the location. We always thrive to give an unmatched service to our valued guests and we look forward to being at your service at ACYHS soon!RegardsTeam Reservation

10/10 Excellent

Assaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in the old city
Stayed 3 nights in Apr 2023
Response from Sandaru on Apr 27, 2023
Dear Valued GuestThank you for taking time to review about your stay at ACYHS. We are delighted to hear that your stay with us exceeded your expectation and loved the location. We always thrive to give an unmatched service to our valued guests and we look forward to being at your service at ACYHS soon!RegardsTeam Reservation

10/10 Excellent

Lynda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Awesome restaurants.
Stayed 2 nights in Apr 2023
Response from Sandaru on Apr 27, 2023
Dear Valued GuestThank you for taking time to review about your stay at ACYHS. We are delighted to hear that your stay with us exceeded your expectation and loved the location. We always thrive to give an unmatched service to our valued guests and we look forward to being at your service at ACHYS soon!RegardsTeam Reservation

10/10 Excellent

Sashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is surrounded by shops. 15 to 30 minute Depends on the traffic closer to the airport. All the activities like the frame, global village etc was closer. Calling Uber was no problem. From the desk staff, housekeepers were very helpful any time of the day. The restaurant in the hotel had good food.
Stayed 6 nights in Apr 2023
Response from Sandaru on Apr 27, 2023
Dear Valued GuestThank you for taking time to review about your stay at ACYHS. We are extremely happy to hear that your stay with us went so well and you enjoyed our location and food. We look forward to being at your service again soon !RegardsTeam Reservation

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities
We have always enjoyed our stay with this property and on this trip we were impressed with Ms. Ghazala at the reception for accommodating and welcoming us with smile.
Stayed 2 nights in Mar 2023
Response from Sandaru on Mar 30, 2023
Dear Valued Guest,Thank you for your wonderful review! We are thrilled to hear that you had an amazing stay with us and enjoyed our hospitality. We look forward to welcoming you again soon..!RegardsTeam Reservation