Dear Mr Jack, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Manal, thank you for your detailed feedback. We are glad you had the chance to experience both the Residence and the Lagoon room, finding each with its unique charm. It is delightful to know you enjoyed the amenities, room service, and the super nice Spa experience. We appreciate your recommendations for the Turkish hamam and the pomelo salad in Mekong. Your feedback on customer service is noted, and we will work on improving response times. We are thrilled to hear that Tommy, Baifern, and the team made your experience special. We look forward to welcoming you back.

Dear Tariw, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Tariw, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Mr Bernard, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Mr Ramez, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Sam, thank you for sharing your experience. We apologize for the initial hiccup with the room not being ready, but we are delighted to hear that our team resolved it by providing a family room. We are glad you had a great time, and your son enjoyed having his own room and tent. We appreciate your understanding and hope to welcome you back for another wonderful stay.

Dear Guest, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Guest, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Jessika, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Ahmad,Thank you for your positive rating!Best regards, James Hewitson - Cluster General Manager

Dear Mohamed,Thank you for your positive rating!Best regards, James Hewitson - Cluster General Manager

Dear Mr Sultan, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.

Dear Mr Mohamed, thank you for sharing your feedback with us. We apologise for any inconvenience caused by the condition of the mattress and sofas. Your comfort is our priority, and we take your comments seriously. We will address this matter immediately to ensure a better experience for our future guests.

Dear Mr Fadi, thank you for your feedback! We are glad to hear that you enjoyed our excellent facilities and breakfast buffet. We appreciate your insights regarding the rooms and will take them into consideration for future improvements. Our team will also look into the noise issue to ensure a more peaceful stay for our guests. While we apologise for any oversights in the welcome amenities, we are glad you found our dining options excellent. We look forward to welcoming you back for another enjoyable experience with us.

Dear Ms Fatima, thank you very much for your review and rating. We are delighted you visited our resort, however, it is sad to know you left unsatisfied. Please rest assured that your feedback was taken into consideration, and it will be addressed accordingly. Nonetheless, we still hope you have some fond memories of our beautiful resort and we are hoping to welcome you back soon again. Best regards, James Hewitson - Cluster General Manager

Dear jin sung, thank you very much for your positive rating. We would be pleased to welcome you back soon again. Thank you again and kind regards, James Hewitson - Cluster General Manager

Dear Mr Abdullah, thank you very much for your positive rating. We would be pleased to welcome you back soon again. Thank you again and kind regards, James Hewitson - Cluster General Manager

Dear Mr Andrew, thank you very much for your positive rating. We would be pleased to welcome you back soon again. Thank you again and kind regards, James Hewitson - Cluster General Manager

Dear Milan, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, James Hewitson - Cluster General Manager

Dear Vicky, thank you for taking the time to share your feedback regarding your recent stay in our overwater villa. We are glad to hear that overall you found the room to be amazing, and we appreciate your compliments about our service and the care provided by BoBo. However, we apologize for any inconvenience you experienced regarding the privacy of your balcony and bath window. We understand that privacy is an important aspect of a comfortable stay, and we will definitely take your feedback into consideration to improve in this area. We are delighted that you enjoyed the breathtaking view of the fishes through the floor window. It is truly a unique experience to witness the underwater world from the comfort of your villa. However, we understand that the storm on your second night caused some concerns. Rest assured, the safety and well-being of our guests are of utmost importance to us. We will review and address any necessary measures to ensure a sense of security during such weather conditions. We are sorry to hear that you found the food to be expensive. We continuously strive to provide a variety of culinary options that cater to different tastes and preferences, and we appreciate your feedback on this matter. We will take it into consideration as we review our pricing structure to ensure that it aligns with our guests' expectations. Thank you for your compliments on the impeccable service and cleanliness. We take great pride in maintaining high standards in these areas, and we are thrilled that it was evident during your stay. Once again, we sincerely apologise for any inconveniences you encountered, and we appreciate your valuable feedback. We are grateful for your kind words about our service and the overall experience. Should you decide to stay with us again in the future, we will make every effort to ensure that your next visit exceeds your expectations in every way.

Dear Mr Tolliver, thank you so much for taking the time to share your wonderful experience at our resort. We are absolutely thrilled to hear that you had an incredible stay and that our team members exceeded your expectations in all aspects. We are delighted that you highly recommend staying in the lagoon access rooms. It is fantastic to hear that you had a fantastic dinner at Bushman's Restaurants and Bar. We are also glad you found the cocktails to be great—they are carefully crafted to complement the dining experience. We are happy to know that you enjoyed the daily breakfast at our buffet. We strive to provide a wide variety of delicious options to start your day off right, and we are glad that it met your expectations. Thank you for your kind words about our beautiful resort and great amenities. We continuously work hard to create a welcoming and luxurious environment for our guests, and it is wonderful to hear that you found it to be so. Your satisfaction is our greatest reward. We appreciate your loyalty and are thrilled to hear that you will be returning to our resort. We would be delighted to welcome you back, and we will ensure that you have another fantastic stay in a lagoon access room. Please feel free to reach out to us directly when you plan your next visit, and we will take care of all the details. Once again, thank you for your recommendation and for choosing our resort. We look forward to the pleasure of hosting you again soon.

Dear Binh, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, James Hewitson - Cluster General Manager

Dear Mr. Ahmed, Thank you very much for taking the time to share your experience online,it is always important to read feedback from our guests and we are happy to hear that you enjoyed overall your visit. Thank you once again and we look forward to welcoming you back in the near future. Best regards, Rachid Bakas Hotel Manager

Dear Hadia, Thank you very much for taking the time to share your experience online,it is always important to read feedback from our guests and we are happy to hear that you enjoyed overall your visit. Thank you once again and we look forward to welcoming you back in the near future. Best regards, Rachid Bakas Hotel Manager

Dear guest, thank you for taking the time to write a comment. Looking forward to the pleasure of welcoming you again soon.

Dear Mr.Anil, Thank you for sharing your review online. It was a pleasure to have you as our guest here in Anantara the Palm Dubai Resort and we are glad to learn that our products and services exceeded your expectations.Thank you once again and we look forward welcoming you back soon again.Best regards,Rachid BakasHotel Manager

Dear Mohannad, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, James Hewitson - General Manager

Dear Valued Guest, Warm Greetings from Anantara Dubai The Palm Resort, We would like to thank you for rewarding us with such a good review and for choosing us during your recent getaway. It is so nice to see how the team had looked after you from the start till the end and we all appreciate the nice words and rest assured that your feedback will be conveyed to the team and everyone will be recognized for their excellent job. We are all looking forward to welcoming you back soon and I will be very happy to assist you with any further arrangements. Warm Regards Rachid Bakas Hotel Manager

Dear Felicia, Thank you very much for staying with us and for reviewing your experience. The team is very happy to know that you had a great experience. Best Regards Rachid Bakas Hotel Manager

Dear Kenneth, Thank you very much for staying with us and for reviewing your experience. We have taken note of your comment and we will ensure the team is well briefed and trained. Best Regards Rachid Bakas Hotel Manager

Dear Gaurav, It was a pleasure to have you stay with us at Anantara The Palm Dubai Resort. According to the rating given in the survey, you scored us 2 out of 10, and I would kindly ask you if you can please share more details about this in particular? All your comments will help us to improve our services and maintain the highest hospitality service that our company is proud of. At this stage, I would like to apologise for the inconvenience. It is our constant endeavor to improve our standards and services and to ensure that all our guests are comfortable and leave with fond memories. Sincerely, James Hewitson General Manager

Dear Valued Guest, Thank you very much for sharing your feedback and reaching us with your concern. It is very unfortunate to see that such inconvenience will negatively impact your last impression overall. Please accept my sincere apologies if you felt the issue was not handled in a professional manner. I will personally look at it and will get in touch with yourself in a due course. Best Regards Rachid Bakas Hotel Manager

Dear valued guest, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, Peter Plejic, Learning and Operational Excellence Manager

Dear Khurram, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, Peter Plejic, Learning and Operational Excellence Manager

Dear Mr Precious, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Your feedback was well accepted and shared with the respective department for further improvement. Sincerely, Peter Plejic, Learning and Operational Excellence Manager

Dear valued guest, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us overall, and we would be pleased to welcome you back soon again. Your feedback was well accepted and shared with the respective department for further evaluation. Sincerely, Peter Plejic, Learning and Operational Excellence Manager

Dear Mrs Michelle, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you for mentioning Jaime positively, and please rest assured we will acknowledge and recognise Jaime for his efforts. Thank you again and kind regards, Peter Plejic, Learning and Operational Excellence Manager

Dear Mr Fahad, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, Peter Plejic, Learning and Operational Excellence Manager

Dear Mr Mohammad, thank you for choosing to stay in our resort. We are delighted to know you enjoyed our lagoon access rooms; however, it is sad to know you left feeling disappointed. Our main all-day dining Crescendo restaurant is at a renovation phase for a better future experience for all of our guests. We do understand that the experience in other outlets is not at the same level. Hopefully, on your next visit, you will be able to enjoy your breakfast experience in the renovated Crescendo restaurant much more. We still hope you have some fond memories of our resort as it would be a pleasure welcoming you back soon again. Thank you again and kind regards, Peter Plejic, Learning and Operational Excellence Manager

Dear Mr Rajeev, thank you for your review. We are saddened to know we did not meet your expectations during your last stay with us. Your detailed feedback shared with the Residences Management team was well accepted, and all points were shared to respective departments for further evaluation. Sincerely, Peter Plejic, Learning and Operational Excellence Manager

Dear valued guest, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, Peter Plejic, Learning and Operational Excellence Manager

Dear Mr Hesham, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, Peter Plejic, Learning and Operational Excellence Manager

Dear Mr Tareq, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again. Thank you again and kind regards, Peter Plejic, Learning and Operational Excellence Manager