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Reviews of Al Waleed Holiday Homes

Al Waleed Holiday Homes
Oud Metha Road, Opp. Lamcy Plaza Shopping Centre, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 121 reviews" "
Rating 8 - Good. 53 out of 121 reviews" "
Rating 6 - Okay. 28 out of 121 reviews" "
Rating 4 - Poor. 6 out of 121 reviews" "
Rating 2 - Terrible. 10 out of 121 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Preea

Travelled with family
Liked: Cleanliness
The staff was super useful! Very polite and nice. The amenities in the apartment are lacking if staying only for a couple of days. No hand towels, no towels in the kitchen, no dish soap
Stayed 4 nights in Dec 2023

6/10 Okay

Amir

Stayed 5 nights in Nov 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Preetham

Travelled with family
Liked: Room comfort
Good overall stay ..need bit extra cleanliness and house keeping services have to b improved a lot
Stayed 2 nights in Nov 2022

4/10 Poor

mary

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very Professor and respectful but the condition of the property is not good, very old and horrible smell even if the clean, the smell in the hallway and rooms. Dusty windows and poor WIFI connection.
Stayed 5 nights in Mar 2022

6/10 Okay

Cynthia

Stayed 6 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a regular visitor to this hotel. The rooms are large and affordable. and the location is convenient for me. There is a magic view from the balcony. I extend my thanks to Mr Nityandan for his dedication and friendly service in ensuring the rooms are clean.
Stayed 17 nights in Oct 2019
Response from Management on May 27, 2020
Dear Guest. Thank you for taking the time to review your stay with us and for sharing your experience with other travelers. Moreover, we are also pleased to read that you liked the location of the property and the room size. We are also happy to hear that our staff made your stay pleasant. Rest assured the mentioned staff will hear of your kind words; it has been our privilege and pleasure to have you staying with us, and we look forward to welcoming you back for more enjoyable and comfortable stays. Thank you for your valued support. Best Regards,

6/10 Okay

Khan

Stayed 4 nights in Nov 2019
Response from Management on May 27, 2020
Dear Khan, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We continue to look for ways to improve our facilities and we can assure you that we will do everything within our limits to take all guest feedback constructively for the betterment of our brand as well as guest comforts. Despite of any inconvenience taken place during your visit, we hope that you still enjoyed your stay in our property and we look forward to welcoming you back during your next trip to Dubai. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Management on May 27, 2020
Dear Guest. Thank you for taking the time to review your stay with us. We would like to express our apologies for any inconvenience taken place during your visit and that you had a negative experience with our property. We do value your business and regret that you we’re disappointed, however we hope your next trip in Dubai will be pleasant and we look forward to welcoming you back again. Best Regards,

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Management on May 27, 2020
Dear Guest, Thank you for taking the time to review your stay with us. It was indeed our pleasure to have you staying with us. First off, we apologize for any inconvenience and negative experience that may have occurred during your stay. We value your business and it is always our aim to deliver a great experience to each guest. Despite this, we hope that you still had a pleasant stay and we look forward to welcoming you back during your next trip to Dubai. Best Regards,

8/10 Good

Nonhlanhla

Liked: Staff & service, property conditions & facilities, room comfort
good location, pleasant staff
It was a really lovely stay, the view from the pool and the gym is stunning. Housekeeping staff and Front Office team are super amazing helped me check in early as 6am. I would suggest that they put in basics like dish washing liquid, dish towels and table mats. lots of restaurants around and 2 min from Wafi Mall and close to main attractions.
Stayed 5 nights in Apr 2019
Response from Management on May 27, 2020
Dear Nonhlanhla, Thank you for your stay with us and for sharing your experience with other travelers. We are also pleased to read you liked the view from the room you stayed in and that our staff made your stay pleasant. Your suggestions is much appreciated and rest assured that we will do everything within our limits to take such comments and suggestions constructively for the betterment of our brand as well as guest comforts. Despite of any inconvenience, we hope that you enjoyed your visit and we look forward to welcoming you back during your next trip to Dubai. Best Regards,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient and has number of food options and a super market nearby. Accessibility to Sheikh Zayed road in 5
Stayed 4 nights in Mar 2019
Response from Hotel Management on Mar 25, 2019
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We do hope that you enjoyed your stay in our property and we look forward to welcoming you back during your next trip to Dubai. Best Regards

10/10 Excellent

M Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Hotel Management on Mar 25, 2019
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We do hope that you enjoyed your stay in our property and we look forward to welcoming you back during your next trip to Dubai. Best Regards

2/10 Terrible

Noree, Californnia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible! We booked a non smoking room for 4 people. We were given a smoking room and with 2 single beds. I complained about the bed on the first night and the front desk staff said that single beds are fine for 4 people and we should Adjust! I asked for a roll away bed and they said that I will be charged 120 per night, then they said they can reduce the change to 60. Finally they agreed to giving us the bed at no cost. As for the smoking room, they cleaned it the following day but the sofa still had the smell. The TV did not work for our entire visit and there was no one to come fix it. The pool was not heated and was basically useless. Breakfast was at the restaurant below called Spinzer. On our first day, we saw a cockroach near the bread basket. Every other day or so, I had to request towels and water bottles...somehow they forgot to leave them during cleaning.
Stayed 12 nights in Dec 2018
Response from Best Regards, Management on Mar 3, 2019
Dear Guest, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. Rest assured that your comment regarding the issue has been noted and forwarded to the concerned department. We are currently looking at the issue and looking for ways to improve our facilities in order to serve our clients better. Despite this, we hope that you enjoyed your stay in our property and we look forward to welcoming you back during your next trip to Dubai.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
This was my second stay, first was awsome but this time was horrible, room condition is bad, not clean and they don’t clean properly
Stayed 2 nights in Dec 2018
Response from Hotel Management on Mar 25, 2019
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. Rest assured that your comments regarding the room condition and cleanliness has been noted and forwarded to the concerned department. We are currently looking for ways to improve our facilities in order to serve our clients better. Despite this, we still look forward to welcoming you back during your next trip to Dubai. Best Regards

8/10 Good

Norbi

I was given a horrible room on my first day. Weird noise like banging the table within the room every 30 to 40 mins thru out the night. Unable to catch my sleep at all. Requested for room change. Was given reply that room change can be done on availability. Demanded to speak to manager. Again a lot of reason like manager not around, attending briefing in other property. Front desk staff Shahid was very helpful and smart. He delivered as promised to do room change and handled my needs till checkout. Potter, IILad or Lihad can t remember his name was very helpful too.
Stayed 7 nights in Nov 2018
Response from Hotel Management on Mar 25, 2019
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We apologize for any inconvenience that this may have caused you during your stay. Rest assured that the mentioned staffs will know of your kind words. We greatly appreciate your feedback and will continue to look for ways to improve our facilities and can assure you that we will do everything within our limits to take such comments constructively for the betterment of our brand as well as guest comfort. Despite this, we hope that you enjoyed your stay in our property and we look forward to welcoming you back during your next trip to Dubai. Best Regards

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 6 nights in Nov 2018
Response from Hotel Management on Mar 25, 2019
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us and we look forward to welcoming you back during your next trip to Dubai. Best Regards

6/10 Okay

Alice, Nairobi

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I liked the quiet surrounding except for some few noisy clients. What I did not like was the location. It is far from the metro for easy commuting
Stayed 22 nights in Oct 2018
Response from Hotel Management on Mar 25, 2019
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We do hope that you enjoyed your stay in our property despite the distance from the metro and we look forward to welcoming you back during your next trip to Dubai. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018
Response from Hotel Management on Mar 25, 2019
Dear Sir/Ma'am, Thank you for sharing your feedback. It was a pleasure to have you staying with us. We hope that you enjoyed your stay and we look forward to welcoming you back during your next trip to Dubai. Best Regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Was an ok hotel, not many amenities. Not a memorable one unfortunately.
Stayed 3 nights in May 2015
Response from Al Waleed Palace Hotel Apartment on Oct 7, 2018
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We apologize for any inconvenience we may have caused you during your stay. Please rest assured that we will take note of your feedback and will continue to look for ways to improve our facilities in order to serve you and our future clients better. Despite this, we hope that you enjoyed your stay in our property and we look forward to welcoming you back during your next trip to Dubai. Best Regards, Management

8/10 Good

Lukman, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The living room and room are so specious. The hallway is clean and comfortable.
Stayed 7 nights in Jul 2018
Response from Management on Aug 8, 2018
Dear Guest, Greetings From Al Waleed Palace Hotel Apartments! Thank you for staying with us. We appreciate your feedback! We are looking forward to see you again.

8/10 Good

Sally, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
In a great location and price . Would recommend. Only downside was the bed could have been softer. Otherwise for price and location good. Suite was clean and good working order. Visiting from 🇨🇦
Stayed 10 nights in Apr 2018
Response from Best Regards, Management on May 9, 2018
Dear Ms. Sally, Greetings from Al Waleed Palace Hotel Apartments! Thank you very much for sharing your experience about Al Waleed Palace Hotel Apartments. We are glad that you have enjoyed your stay with us. We are looking forward to welcoming you back at Al Waleed Palace Hotel Apartments. Best Regards, Management

8/10 Good

JON

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 6 nights in Feb 2018
Response from Krishna Adhikari on Mar 6, 2018
Dear Guest, Greetings from Al Waleed Palace Hotel Apartments! Thank you for staying with us. We appreciate your feedback!

8/10 Good

SUNIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice comfort no complain
Stayed 4 nights in Feb 2018
Response from Krishna Adhikari on Mar 6, 2018
Dear Guest, Greetings from Al Waleed Palace Hotel Apartments! Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Krishna Adhikari on Feb 27, 2018
Dear Guest, Greetings from Al Waleed Palace Hotel Apartments! Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrost Feedback I Have Ever Given
We were visited the same 3 years back and it was very good that time in term of service and cleanliness but this time it was pethetic and will not recommend anyone to stay in this Appartment even if they offer you free.
Stayed 4 nights in Jan 2018
Response from Best Regards, Al Waleed Management on Feb 13, 2018
Dear Guest, Thanks for your email. We are sorry to hear that you did not had a good stay this time. Kindly advise what are the areas which we need to improve other than cleanliness. We assure you of our best attention and services always.

10/10 Excellent

khawaib, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with very friendly staff
I spent 6 nights in Dubai and booked this hotel. Hotel rooms were clean and staff was very helpful. Hotel has a small swimimg pool and gym that was nice. Hotel has a mosque nearby that was very useful for prayers etc.
Stayed 6 nights in Oct 2017
Response from Hotel Management on Mar 25, 2019
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us and we look forward to welcoming you back during your next trip to Dubai. Best Regards

6/10 Okay

Kay, Saudi Arabia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the mid town w/ not taxi
The pillows were washed and not comfy. Despite Keepnig the room service sign, the staff did not keep the soap or shampoo. Useless to call the reception, it takes ages for them to answer. The towels looked suspecious and dirty!! Prepare your self for Uber Taxi service as no taxis around the area. I found a cockroach one night, they need pest control.
Response from Management on Apr 7, 2018
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We do hope that you enjoyed your stay despite the inconvenience caused. Your comments have been noted and was already forwarded to the concerned department. Despite this, we look forward to welcoming you back during your next trip to Dubai. Best Regards, The Management

8/10 Good

YYM, uk

Liked: Property conditions & facilities, room comfort
Large 1 bedroom apartment
Large apartment with balcony. Ensuite and separate toilet. Room was clean and tidy. Furniture a bit dated and had a lot of staining, but otherwise good. Kitchen a good size. Staff always on hand, happy to help. PS - as of march 2017 Lamcy Plaza is shut after fire and we couldn't benefit from 'Mall next door', however there are supermarket and dining places around. No one could confirm how long it will be shut for
Response from Management on Apr 30, 2017
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We do hope that you enjoyed your stay despite the inconvenience caused. We have noted all your comments and made sure it was forwarded to the concerned departments. Despite all this, we look forward to welcoming you back during your next trip to Dubai. Best Regards, The Management

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A place to rest your head
I would stay here again based on the price.. but if you're looking to have fun or go on a vacation and you're from the west I wouldn't recommend staying here. I wouldn't say this is a 4 star hotel... my room was dirty upon arrival, I was tired after a 12 hour flight to Dubai that I fell asleep as soon as I checked in. When I woke up in the morning I showered and saw hair in the shower. While booking I ignored reviews about the lack of cleanliness and I wish I hadn't. It wasn't a totally bad experience but I don't think I'd stay there again, about 15-20 min walk to the metro station but there are a lot of taxis around the area if you need.

6/10 Okay

Abdullah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

pleasant stay, the location of the hotel was really good. all restuarants nd cafes are near. bus stop is few steps away.

Liked: Staff & service, property conditions & facilities, room comfort
pleasant stay
room service was quick with location and Wi-Fi. When I arrived, the washing machine wasn't working. we called to change it. they also changed it but after a while it stopped working. please make sure that when you provide anything, make sure it's working and is in good condition.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good place to stay enjoyed the veiw and restarunts in the area

8/10 Good

Fawzia9, Toronto

Liked: Cleanliness, staff & service
Close to Lamcy Plaza, taxi rank and Metro bus stop
Staff are fantastic including Omer. Requests are responded to promptly. We found the fan in bathroom did not work. Also pool closes at 6:00pm which is too bad.

8/10 Good

Anshal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable
A perfect hotel apartment for a reasonable price. Located in the heart of the city. 5 mins from metro. Couldn't ask for more. Perfect!

8/10 Good

Jessica

Liked: Staff & service
Cheap and not too far from the airport
Al Waleed was a standard type accomodation - the apartment was spacious - location is more local than touristy and staff were helpful.
Response from Management on Mar 25, 2017
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We do hope that you enjoyed your stay in our property and We look forward to welcoming you back during your next trip to Dubai. Best Regards, The Management

8/10 Good

Zarina

Liked: Staff & service, room comfort
Nice hotel nice area, good service
A nice hotel, facilities are average but dont be put off. Wifi is slow and intermittent at times. Basic gym. Good response whenever we needed the staff. Rooms are nice and big. A bit old though so not the cleanest and needs touching up. For example sofa was dirty and a few cracks in places here and there but overall decent for like a 3 star.

6/10 Okay

Agnes, California

Liked: Cleanliness
Apartment hotel next to a mall
The hotel is nice in a good location. There were some issues within the apartment. The water temperature in the bathroom was hot. Hot water was coming out out the cold faucet and when we asked why we were told that it's hot in Dubai and they cannot cool the water down. I have never heard such thing. We couldn't properly shower as the water was hot. The washer had a broken door, that had to be replaced. The fridge and freezer wasn't cooling at all, that was finally fixed on our 4th day there. The breakfast selection was pathetic; it was a big disappointment. The swimming pool closed at 6 pm so we could never use it as we were out on the town exploring and not in the hotel during the day. It would've been nice to use it after a long day out in the heat. The bed was comfortable, the apartment was huge and the staff was accommodating so those are all positives.

6/10 Okay

Gavin, Mauritius

3 days business trip

4/10 Poor

Saif

Disliked: Property conditions & facilities, room comfort
aC not working.staff was not honest at info.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management on May 26, 2016
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We hope that you enjoyed your stay in our property. And we look forward to welcoming you back during your next trip to Dubai. Best Regards, The Management

8/10 Good

Farhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good
Response from Management on May 25, 2016
Dear Mr Farhan, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We hope that you enjoyed your stay in our property. And we look forward to welcoming you back during your next trip to Dubai. Best Regards, The Management

8/10 Good

Ahmad, Qat

Liked: Staff & service
Staying away!
- noisey AC and fan very Noisy. Unclean towels andunclean carpets. Old bathrooms
Response from Management on May 26, 2016
Dear Mr Ahmad, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We hope that you enjoyed your stay in our property despite the issue regarding the AC and towels. We however would like to apologize for any inconvenience this might have caused you and we appreciate your feedback in order for us to improve ourselves in the hopes of serving our current and future clients better. We look forward to welcoming you back during your next trip to Dubai. Best Regards, The Management

8/10 Good

Ahmad, Qatar

Liked: Staff & service
Stayed in Delux 2 bed apt.
The rooms are spacious and the furniture is very good, except the main room carpet is not clean and the shower head have to be replaced and the sink in second bathroom hole is broken and the bathroom fan is very noisy u can't turn it off. Towels are not clean
Response from Management on May 26, 2016
Dear Mr Ahmad, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We do apologize for any inconvenience the room carpet, shower head and bathroom fan may have caused you. We however appreciate your feedback and know that all this has been noted. Despite all this, we hope that you enjoyed your stay in our property. And we look forward to welcoming you back during your next trip to Dubai. Best Regards, The Management

10/10 Excellent

Mudassir, united states

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home!
I stayed there for 6 nights with my mother. Staff was humble and helpful and services were great. The hotel was easy to locate. A lot of restaurants and grocery stores were just around the corner. Lamcy plaza and cinema right across the hotel is such a treat. would love to go there again for longer stay.
Response from Management on May 25, 2016
Dear Sir/Ma'am, Thank you for sharing your feedback. It was indeed our pleasure to have you staying with us. We hope that you enjoyed your stay in our property. And we look forward to your next visit to Dubai. Best Regards, The Management

8/10 Good

Joseph, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Lamcy Center
2 night stay, my room was very quiet & restful. Check in was pretty quick & was given some juice to drink while the receptionist completed by booking. Studio room was very large, with a balcony. I could have cooked in the room, but choose to walk 5 minutes to the food court at the Lamcy Center Shopping Mall. Overall I had a quiet plesant stay.

10/10 Excellent

Johnny, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Suprised
Exceptional value. This is indeed a palace. Will definitely stay here again. Been staying in Dubai Hotels for 10 years and this hotel is my best find. Great location, supermarkets, restaurants a few steps away. The free wifi was really free and fast. Love this place.

6/10 Okay

J, Australua

Liked: Staff & service
comfy but simple
Book well in advance for good rate. Simple hotel but comfy, plenty of places to eat nearby.

10/10 Excellent

Xavier, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Area Close to Everything
Really Good Area, nice and quiet. Area is near a mall which was a plus. But seems me being American of African American descent catching a taxi was nearly impossible.

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay with bad service
We requested a non smoking 2 twin bed, but once we arrived we got a smoking and one king bed, so i called them and asked for room changed, they said it was only as preference. The next morning we asked again, they said they would change the room for us, then we left the hotel. We came back at 8:30pm and the receptionist said they have no rooms, unless we asked in the morning (but didnt we request already in the morning?) plus when we turned on the stove with a cooking pot, suddenly the stove exploded and i was in the kitchen. The receptionist refused to change the room and said it was us cuz the stove to explode and we need to pay for 350 dollars to the damages. This is a horrible stay in the hotel.